PROFESSIONAL SUMMARY:

Extensive experience in Program Management leading implementations of business systems and technology infrastructure. Expert in business process improvement, metrics definition, collection, and analysis. Team leader who thrives on hands - on program & project management, training and mentoring, and collaborative engagements with clients and executives.

SKILL:

Business Analysis

Technology Leadership

Account Management/Sales

Analytics

Contract Management

Vendor Management

Technical Service Delivery

Agile/ Kanban/ DMAIC

Technology Leadership

Strategic Planning

Process Improvement

System Implementation

EXPERIENCE:

Confidential, S. San Francisco, CA

Senior Project Manager

Responsibilities:

• Managed enterprise application implementation and data archival of three concurrent projects.
• Completed budgets and monthly financial analysis including preparing and delivering reports to senior management team.
• Performed ongoing risk and issue assessments and identified and performed mitigation activities as required to keep projects on track.
• Projects were GxP-based and included computer system validation for regulatory compliance.
• Implemented Agile/Kanban to increase efficiency over waterfall methodology.

Technical Environment: LIMS, Office-365, Jira, SmartSheets, Trello, Zoom, WebEx, Adobe Creative Suite, Google G-Drive Applications

Confidential, Foster City, CA

SENIOR Project Manager

Responsibilities:

• Managed Enterprise Content Management (ECM) system migration to Office 365, SharePoint and Veeva Quality Documents.
• Led digital asset updates, change management and releases to large SharePoint Intranet portal and commercial systems.
• Facilitated planning workshops with senior R&D business leaders to elicit requirements, optimize processes, and develop use cases, and agile implementation strategies.
• Introduced teams to Kanban and Six Sigma methodology.

Technical Environment: Veeva Q-Docs, SharePoint, Office-365, OBIEE, VersionOne Kanban, ITSM, MS Project, Trello, Zoom, WebEx, Adobe CC, Agile

Confidential, Hayward, CA

ASSOCIATE PROGRAM DIRECTOR

Responsibilities:

• Led PMO teams of project managers, business analysts and validation engineers during implementation of enterprise GxP applications for start-up biopharmaceutical company.
• Managed portfolio of SaaS-based Learning Management System (LMS), Quality Management System (QMS), Quality Vendor Approval application, CMMS/EAM and Veeva Quality Documents and CRM for commercial go-to-market activities.
• Reviewed and approved 21CFR computer system validation quality plans and testing documents.
• Implemented PPM tools, DMAIC, and Kanban processes for enterprise process improvement.

Technical Environment: Jira, Confluence, ServiceNow, ASANA, WebEx, OKTA, Zoom Rooms, Skype, Veeva, ComplianceWire, MasterControl, Maximo, APIs, MS Project, Adobe CC, Visio, Clarizen, Adobe Captivate, SaaS, Cloud, PowerPoint, SharePoint, Office 365

Confidential, Foster City, CA

Senior Program Manager

Responsibilities:

• Directed portfolio of highly complex upgrades to Life Sciences GxP regulatory, quality and compliance applications (QMS), learning management system (LMS) and integration to Oracle EBS and EBIEE.
• Led process improvement effort with domestic and international senior business leaders and process owners to improve service delivery and operational efficiencies.
• Managed FP&A, IT Vendor MSAs, SOWs, and invoice reconciliation for Life Sciences clients.
• Deployed ServiceNow ITSM application.

Technical Environment: TrackWise, ComplianceWire, WebEx, Zoom, Skype, OBIEE, Oracle EBS, MS Project, Visio, CA Clarity, SaaS, Cloud, Salesforce, WorkFront, ITIL

Confidential

Remote client engagement (ACCOUNT) Manager

Responsibilities:

• Managed $20M service delivery for 14 client accounts in multiple industries with C-Level IT executives while building solid relationships as a trusted agent.
• Created innovative cloud and datacenter hosting and support, data storage, MPLS network, disaster recovery and services solutions including periodic testing.
• Led Service Delivery Managers in migrations from clients’ on-premise datacenters to cloud and hosted environments (PaaS and IaaS)

Technical Environment: Salesforce, Mainframe Computers, Telecommunications, IaaS, Paas, PowerPoint, MS Office, SharePoint, Cloud, Data Centers, IT Infrastructure, Remedy, ITSM, ITIL, MPLS

Confidential, S. San Francisco, CA

Senior Project Manager

Responsibilities:

• Implemented Siemens Apogee Automated Lab Control System with interfaces to over 6,500 monitored control points in R&D laboratories and manufacturing facilities.
• Met 21 CFR, Part 11 GMP requirements.
• Led multiple international initiatives including project to implement new Cisco UCCE integrated contact center VOIP telecommunication technology throughout North America.
• Led the reorganization of the project team, reprioritized the schedule and $2.3M budget and successfully met critical delivery milestones.
• Trained users on technology.
• Managed global merger and acquisition (M&A) integration of product complaint and change management workflows in QA software to merge processes in USA and EMEA while assuring compliance with US and European GMP validation requirements.

Technical Environment: MS Project, Visio, Archibus, CA Clarity, MS Office, Force.com, Siemens APOGEE, SmartSheets, Cisco UCCE, NICE Contact Center, Google Docs (G-Suite), Tibco Middleware

Confidential, San Mateo, CA

Program Director

Responsibilities:

• Directed $24M PMO portfolio (PPM) with 40 team members that designed and implemented technology infrastructure, Enterprise Asset Management (EAM), Computerized Maintenance Management System (CMMS), SAP ERP and custom .NET applications to support energy client’s business operations.
• Presented methodology training to global online audience.
• As Engineering Program Manager managed team of 21 engineers and technicians for infrastructure and data centers including telecommunications, network, video, audio, and telemetry supporting $500M+ US Air Force aerospace R&D program.
• As Principal Electrical Engineer designed and oversaw implementation of new and upgraded infrastructure for data centers, fiber and wire-based cable plants, microwave, telecommunication, and radio (RF) infrastructure.

Technical Environment: MS Office, MS Project, Visio, Data Center Design and Relocation, Fiber Optics, Telephone Switching Systems, Distributed Networks, Video and Audio Switching, MDFs, IDFs, SCADA, ERP

Confidential, San Francisco, CA

Business Relationship & Program Manager

Responsibilities:

• Business Relationship and IT Program Manager to the CFO, Controller, and the Senior Director of Corporate Real Estate.
• I was accountable for collaboration and successful completion of ERP system upgrades and capital projects including bottoms-up capital and operational budgeting, contract management, cash flow tracking, and partnering with fix assets team.
• Developed multi-year system IT strategy and budget in alignment with key business initiatives.
• Managed IT assets and professional service vendors.
• Collaborated with architectural and engineering (A&E) firms and general contractor while directing design and implementation of automated building control systems, infrastructure and data centers during ground-up construction of two new multi-building corporate campuses.

Technical Environment: MS Project, AutoCAD, Visio, PeopleSoft, LAN/WAN, SONET, Fiber Optics, MPLS