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Lead Product Manager Resume

San Jose, CA

PROFESSIONAL PROFILE:

  • Executive Leader and Strategic a11y in Digital Accessibility Compliance, Remediation, Program Management, Evangelism, and Training
  • In - depth knowledge of accepted accessibility standards (ex: WCAG 2.0 and 2.1, WAI-ARIA, Section 508), patterns, best practices, and testing methodologies
  • Extensive experience implementing assistive technologies and testing methodologies (including but not limited to screen readers, magnifiers, alternative inputs, gestures, zoom text, and keyboard-alone)
  • Superior evangelist with extensive scope of responsibility overseeing teams with proven success and optimal results in the establishment, delivery and ongoing oversight of content accessibility
  • Superior expertise launching and managing superior digital customer experiences in the development, adoption, and enforcement of accessibility compliance policies, procedures, and standards
  • Exceptional experience implementing enterprise-wide change management in digital accessibility - communicating progress, status, and requirements
  • Superior evangelist with extensive scope of responsibility overseeing teams with proven success and optimal results in the establishment, delivery and ongoing oversight of content accessibility
  • Critical awareness for building of consensus and enthusiasm among stakeholders at all levels
  • Intuitive ability to provide collaborative experiences around digital accessibility through understanding of requirements, development tools, trends, technologies, resource usage, and best practices in enterprise and high-growth environments

AREAS OF EXPERTISE:

  • Technical Expertise in Digital Accessibility
  • Knowledge of accessibility laws and guidelines including but not limited to Section 508, WCAG 2.0), WCAG 2.1, Section 255 of Telecommunications Act, and 21st Century Communications and Video Accessibility Act (CVAA)
  • Experience developing applications and websites that are Accessible using technologies such as HTML5, ARIA, and JavaScript
  • Proficiency operating assistive technologies (AT) including but not limited to JAWS®, NVDA, VoiceOver, Talkback, Narrator, Window-Eyes, ZoomText, MAGic®, Dragon® and other software
  • Facilitating accessibility testing (and usability testing) with or without people with disabilities using the following methodologies: visual analysis; screen reader reviews; color sampling; keyboard only; gesture only; and code reviews
  • Understanding of PDF Accessibility, PDF/UA requirements, and document management
  • Conducting Comprehensive Gap Analysis, Cross-Platform Testing (manual and automated), and Remediation of Accessibility Issues
  • Policy Development, Project Management, and Implementation Expertise in Digital Accessibility
  • Assessment of existing accessibility management programs and level of maturity
  • Development and execution of policies and procedures to validate content against existing accessibility laws and technical guidelines
  • Implementation of goals and action plans accessibility requirements for customer-facing applications and user interfaces
  • Change Management, Performance Management, and Total Quality Management through Accessibility Test Planning, Test Outlining, Testing Metrics, and Defect Management
  • Project Planning and Execution of Accessibility Initiatives through Agile development practices, Scrum Framework, and In corporation of Accessibility into SCRUM
  • Negotiation, Persuasion, and Communication of Accessibility Governance and Attainment of Objectives
  • Advising Accessibility compliance with business to business partners and external vendors
  • Guidance and Training Activities in Digital Accessibility
  • Serving as Accessibility technical subject matter authority for user interface experiences, monitoring industry trends to identify best practices
  • Collaborating with accessibility, design, development, and usability specialists to establish and share standards and policies
  • Coaching and guiding teams through manual and automated Accessibility testing and remediation techniques and methods
  • Partnering with multiple engineering teams to identify the right support needed to drive accessibility efforts
  • Reviewing accessibility issue bug reports and manage bug severity and user impact
  • Prioritize testing schedules and manage progress across bug remediation efforts
  • Resource Creation and Dissemination
  • Technical Writing including specific experience authoring business requirements, use cases, user stories, process flow diagrams and detailed functional specifications
  • Continuous Improvement of Accessibility Operational Processes/Standards
  • Development of Educational Resources for Accessibility (ex: design library, resource guides, etc.)

TECHNICAL SKILLS AND SOFTWARE EXPERTISE:

Computer Languages: HTML5, CSS3, JavaScript, PHP, MySQL, .NET, IIS, Apache

Assistive Technologies: JAWS, NVDA, Voiceover, Talkback (Android), Dragon Naturally Speaking, ZoomText

Accessibility Testing Technologies and Frameworks: a11y Testing Platform, Selenium, aXe, Deque tools, PDF Accessibility Checker (PAC3), Compliance Sherriff

Content Management Systems and Frameworks: Adobe Experience Manager, Drupal, WordPress, ModX

Frameworks: Twitter Bootstrap, Foundation, 960 Grid System, Less Framework, Skeleton, jQuery, Modernizer, Angular

Software Expertise: Adobe Creative Cloud (includes Adobe Creative Suite CS (Photoshop, InDesign, Illustrator, Fireworks, Dreamweaver, Acrobat, Flash), Adobe Premiere (video editing), After Effects (visual effects)), Adobe Connect, Adobe Captivate, Microsoft Office (Word, Excel, PowerPoint)

Additional Skills: User Interface Design, Responsive Web Design, Closed Captioning, Visual Effects Design, Audio Engineering, Storyboarding, Social Media Strategy and Implementation, Technical Writing, ADA Compliance, Classroom Training and Development, Educational Policy Development

PROFESSIONAL EXPERIENCE:

Lead Product Manager

Confidential, San Jose, CA

Responsibilities:

  • Champion accessibility across organization, advocated for people with any form of impairment or disability, and include people with disabilities in the development process.
  • Create new and foster existing relationships with product owners across the organization
  • Lead accessibility team and communicate accessibility issues to technical and non-technical audiences (including executive, individual contributor and team audiences with varying skill sets).
  • Partner with product development teams to identify, document, and resolve accessibility-related issues from product inception through to launch
  • Negotiate with business, product, design, tech, and risk stakeholders to set expectations and facilitate conversations

Technologies Used: Voiceover, NVDA, JAWS, Voiceover, Talkback, aXe, Safari, Internet Explorer, Firefox, Colour Contrast Analyzer, Google Docs

Digital Accessibility Strategist and Partnership Lead

Confidential, San Francisco, CA

Responsibilities:

  • Develop practices and procedures to validate content against Section 508 and/or W3C WCAG 2.0 and WCAG 2.1 AA accessibility guidelines
  • Lead initiatives for accessibility compliance process for software across internal applications - design, development, and quality assurance teams
  • Create and implement content accessibility workflows in an agile way
  • Support involved cross-functional teams to anticipate and provide compelling information to make tradeoffs and balance the business and technical needs
  • Provide guidance to teams of accessibility testing engineers to sustain product accessibility compliance
  • Collaborate with senior-level executives and key stakeholders to establish and agree upon long-term strategies for accessibility compliance
  • Cooperate with external accessibility partners with product accessibility issues
  • Produce custom reports regarding accessibility and develop extensive reporting materials for accessibility

Technologies Used: Voiceover, NVDA, JAWS, Voiceover, Talkback, aXe, Safari, Internet Explorer, Firefox, Colour Contrast Analyzer, Google Docs

Digital Accessibility Training Lead and Senior Accessibility SME

Confidential, Sacramento, CA

Responsibilities:

  • Serve as Chief Accessibility SME and accessibility resource to digital and automation testing teams
  • Develop, drive, socialize, and continuously improve content accessibility strategy
  • Craft and roll out scalable processes to support compliance with established standards
  • Lead team of 508 specialists in testing and remediation of web pages and PDF documents
  • Develop policies and procedures to validate content against Section 508 and/or W3C WCAG 2.0 and WCAG 2.1 accessibility guidelines
  • Provide training to junior level accessibility personnel and nontechnical staff which has been tailored to Confidential critical role in remediation of digital accessibility issues
  • Collaborate with internal teams for compliance and training such as Product, Engineering, Design, and QA
  • Assist in conducting testing for WCAG 2.0 and Section 508 conformance
  • Teach and embed accessibility best practices into design, development and testing teams
  • Shepherd intensive ‘working sessions’ with accessibility testers and nontechnical personnel
  • Evaluate external vendor for possible work in Accessibility compliance
  • Produce custom reports regarding accessibility and develop extensive reporting materials for accessibility
  • Create robust educational resources regarding accessibility (including but not limited to courseware, supportive documents, ‘cheat sheets’, and training manuals) for Confidential staff
  • Provide training and lead testing of documents for conformance with PDF/UA standard
  • Created custom reporting tools for WCAG 2.0 testing and for testing PDFs against Matterhorn Protocol (for PDF/UA)

Technologies Used: Voiceover, NVDA, JAWS, Voiceover, Talkback, aXe, Safari, Internet Explorer, Firefox, Colour Contrast Analyzer, PowerPoint, Excel, Word, Adobe Acrobat DC Pro, PDF Accessibility Checker (PAC3)

Senior Accessibility SME

Confidential, Newark, NJ

Responsibilities:

  • Managed and mentored several offshore teams of Accessibility consultants
  • Served as Senior Testing Lead while conducting sprint, regression, and integration testing
  • Provided engineering team with recommended solutions on how to remediate accessibility issues
  • Launched and managed the development, adoption, and enforcement of accessibility compliance policies, procedures, and standards (resulting in Confidential ’s initial Web Accessibility Policy)
  • Conducted analysis, review wireframes and evaluate visual designs for WCAG 2.0 AA compliance
  • Incorporated best practices for accessibility into Confidential ’s existing business processes
  • Defined new processes which in corporate accessibility conformance into both Agile and Waterfall methodologies - evaluating content and development against WCAG 2.0 Level AA success criteria
  • Directed gap analysis, discovery, and remediation efforts for Confidential ’s key business sites (evaluating and remediating content and development against WCAG 2.0 Level AA success criteria)
  • Shepherded intensive ‘working sessions’ with designers, developers, and implementation personnel for reformation of accessibility issues
  • Developed custom training modules, governance models, and reference materials for Confidential staff in order to support efforts to design, develop, and implement accessible content
  • Constructed, revised, and delivered ‘in-person’ intensive workshops for Confidential staff on accessibility conformance, accessibility testing, methodologies for evaluation of electronic media, and enhancement of key business processes for conformance with accessibility guidelines
  • Established consistent procedures for testing, analysis, and remediation of accessibility issues
  • Created robust educational resources regarding accessibility (including but not limited to courseware, supportive documents, ‘cheat sheets’, and the like) for Confidential staff
  • Consulted with key stakeholders across the company (including but not limited to Enterprise Communications, Vendor Management and Procurement, Digital Strategy, Legal and Compliance, SQA)

Technologies Used: Voiceover, NVDA, JAWS, Voiceover, Talkback, Safari, Internet Explorer, Firefox, Colour Contrast Analyzer, PowerPoint, Excel, Word, Adobe Acrobat

Senior Accessibility SME

Confidential, Columbus, OH

Responsibilities:

  • Supported the evaluation of web applications, web sites, and front-end templates for alignment of code with accessibility specifications
  • Utilized assistive technologies (including but not limited to screen readers, screen magnifiers, specialized web browsers, keyboard alone testing, zoom text, etc.) for accessibility project and production analysis
  • Led accessibility evaluations and usability testing for accessibility
  • Provide design and development teams with recommended solutions to remediate accessibility issues
  • Mentored novice accessibility consultants on WCAG 2.0 Level AA compliance applications
  • Trained novice accessibility consultants in ADA QA on methods for evaluating accessibility conformance (including manual analysis of rendered code, human testing for accessibility conformance using assistive technology, and analysis and understanding of WCAG 2.0 Level AA success criteria)
  • Engaged in face-to-face and teleconference meetings to provide accessibility guidance for key Chase personnel during product demonstrations, design meetings, and code reviews
  • Provided written accessibility guidance for UI layouts and processes, provided insights ‘in person’ into design reviews, offered written resolution of project defects, and delivered written guidelines
  • Counseled product owners, stakeholders, and other key personnel on accessibility best practices
  • Integrated accessibility best practices into existing Agile methodologies
  • Served as primary Accessibility SME to multiple SCRUM teams

Technologies Used: Voiceover, NVDA, JAWS, Talkback, Safari, Internet Explorer, Firefox, PowerPoint, Excel, Word, Adobe Acrobat, Colour Contrast Analyzer

Lead Architect/Developer

Confidential, Columbus, OH

Responsibilities:

  • Migrated numerous d Confidential bases, websites, web apps, and front-end templates from custom developed tools into the Drupal Content Management Framework.
  • Created custom modules and processes for use within Drupal CMS implementations (including but not limited to a semi-automated publishing workflow, custom administrative interfaces (based on user role), and custom media libraries)
  • Modified updated templates to conform with WCAG 2.0 Level AA success criteria
  • Advised stakeholders on best practices regarding implementation of custom administrative processes and tools regarding process flow, media integration, and publishing of content
  • Created technical documentation regarding accessibility and site maintenance for site administrators and content editors
  • Provided mentorship and training on ADA/WCAG 2.0/508 compliance to developers

Technologies Used: Drupal (6 and 7), Twitter Bootstrap, HTML5, CSS3, PHP, MySQL, JavaScript, Photoshop, Illustrator and other software from Adobe Creative Suite (Master Collection), PowerPoint, Excel, Word

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