PROFESSIONAL PROFILE:

• Confidential is a seasoned professional who is comfortable and confident providing executive level support to help projects and businesses run smoothly.
• Confidential has extensive IT industry experience working as a Project Manager/ Project Coordinator.
• After earning her degree in Computer Information Systems, Confidential started her career with Prudential Insurance as a Systems Tester and quickly advanced into managerial roles.
• Confidential ’s professional experience includes 18 years of employment with Confidential Global Services where she led software development projects and had a leadership role in the Project Management Office.
• Confidential is a quick learner and can easily adapt to changing environments. Confidential performs administrative tasks with ease.
• She is well organized and thrives in a hectic environment.
• Confidential is a team player that cares about results and productivity which is why she proactively seeks to assist her team in balancing their workload and getting things done.

KEY SKILLS AND KNOWLEDGE AREAS:

Project Management Methodologies

Quality Management

Resource Planning

Project Planning and Project Tracking

PMO Governance

Computer Proficiency (Office 365)

MS Excel - Vlookups, Pivot Tables, Charts

MS Power Point

SharePoint

JIRA

Outlook and OneNote

Data Security and Privacy

Well-organized and an eye for detail

Ability to think critically and solve problems

Ability to acclimate to new systems

Strong interpersonal skills, strong work ethic and self-motivated

Ability to work independently, accept accountability and demonstrate initiative

Fluent in Spanish

WORK HISTORY:

IT Project Coordinator

Confidential, Bridgewater, NJ

Responsibilities:

• Project Coordinator in ITS area supporting Project Leaders, so they can stay focused on their core duties of implementing a companywide SAP S/4 Hana project.
• I provide administrative and project management support to the NA Shift global project team which peaked at 150 members.
• I maintain the shared mailbox / calendar and distribute team communications. I make the necessary logistical arrangements for team meetings.
• I plan and coordinate offsite meetings, team building events, and special celebration events.
• I maintain the budget spreadsheets to keep track of expenses charged to our cost center.
• I place orders through ebuy and update PO’s when Goods Received.
• I use Concur to manage team expenses.
• I support the internal audit with data collection and storing documents in SharePoint.
• I maintain project documents in SharePoint and provide user access.
• I support on - going activities by updating presentations, agendas, spreadsheets, minutes, issue logs, and I contribute to the team newsletter.
• I assist managers with capturing meeting notes and issues and actions, then following up with individuals for closure.
• I have facilitated the Lessons Learned meetings. I maintain the team tracker and Outlook distribution lists.
• I coordinate contractor on-boarding and off-boarding and work with Contractor Services to ensure resources have received their security badge and assets, and the same are returned/deactivated upon termination.
• I’m involved in any number of ad-hoc requests that requires strong administrative and project coordination skills.

Mortgage Loan Processor

Confidential, Totowa, NJ

Responsibilities:

• Responsible for processing mortgage loan applications and supporting and assisting the loan officer in all aspects of the business.
• Gathered and examined required documents from clients and third parties in support of the mortgage loan application and approval process.
• Experienced with Encompass Loan Origination System and experienced with using many wholesale lender systems.
• Knowledge of FHA/Conv/VA loan process.
• Provided exceptional bi-lingual customer service to clients, real estate agents, underwriters, other lender personnel, title companies, attorneys and the loan officer. Was responsible for satisfying open loan conditions and getting loans cleared to close in a timely manner.
• I have a strong ability to multi-task. I reviewed credit, asset and income statements and sent pre-approval letters.
• I ordered Credit Reports, Tax Transcripts, Payoffs, VOEs, and Appraisals.
• I maintained accuracy of the Pipeline and prospective client spreadsheets for weekly status review with the loan officer.
• I implemented many process improvements by creating templates and documenting, organizing and filing the procedures.
• I performed all duties of an office manager. Set client appointments with loan officer. Ran advertising campaigns.
• I made extensive use of customer communication skills and organizational skills.

Project Coordinator

Confidential, Orlando, Florida

Responsibilities:

• I attended status meetings, published the minutes, and updated the project plans on Smart Sheet.

Credit Repair Specialist

Confidential, Orlando, Florida

Responsibilities:

• I reviewed client’s credit reports and provided recommendation on steps to improving their scores then processed their credit file through the franchise software to dispute inaccurate information.
• As a small business owners I performed many activities outside the core business, such as print and digital marketing on my company website, google and Facebook, attended networking events, maintained the business finances.

Business Area Manager

Confidential, Columbia, SC

Responsibilities:

• I managed a technical team that transitioned from their employer with the Confidential to Confidential as part of a new Confidential Managed Services engagement.
• I led a team of developers, analyst, and testers in documenting the technical details of the systems they supported, as these would become deliverables at the end of the transition phase.
• As their manager, I attended Scrum and Sprint meetings to learn the overall functionality of the applications and responsibilities of the team members.

PMO Lead

Confidential, Franklin Lakes, NJ

Responsibilities:

• I was a sought after SME during contract negotiations due to my experience on the existing Confidential Account and knowledge of the existing master service agreement.
• As a leader in the PMO, I assigned and prioritized work for the PMO team in their responsibilities to support the senior project managers.
• I helped establish on-boarding and off-boarding processes in adherence with Data Security and Privacy requirements. I was responsible for reporting the account’s overall compliance with contract obligations.
• I prepared the weekly Project Portfolio performance deck in PowerPoint using the consolidated status reports from the capability managers and I also updated and maintained various Excel spreadsheets including financial forecast and billable hours used for financial analysis.
• I facilitated the daily PM Status Meetings and published minutes.
• I managed the Account Communications Plan and was responsible for Contract Change Management and properly storing account documents in electronic repositories.
• I had some management oversite for 190 subcontractors and landed resources.
• I was responsible for many of the administrative tasks in support of Confidential executives and the extended delivery team, such as tracking of assets, ordering laptops, scheduling meetings, planning events, reserving conference rooms.

Business Area Manager

Confidential, Franklin Lakes, NJ

Responsibilities:

• Demonstrated leadership to our off shore teams and influenced their level of productivity by measuring KPIs.
• I helped establish procedures and guidelines to ensure quality service was delivered to the customer in all aspects of the engagement and maintained the procedures manual and SOPs. I assisted with meeting the offshore staffing requirements.
• I collected monthly measurement data and metrics and provided service level agreement (SLA) reports to the customer.
• I was responsible for keeping current of all issues and risks impacting the account to ensure they were quickly addressed and resolved and escalated when necessary.
• I maintained the weekly status decks for client meetings.
• I assisted with financial forecast and analysis to monitor profitability of the account by determining budget vs actuals.
• I was responsible for billing all non-labor charges and timely invoicing and performing invoice reconciliations.
• I was responsible for understanding our contract obligations especially in the areas of staffing, security, measurements and Service Level Agreements.

Project Manager

Confidential, NJ

Responsibilities:

• I managed IT development projects throughout the project lifecycle while working on several Confidential accounts.
• I used MS Project as the project planning tool and adhered to Confidential Project Management Methodology.
• With input from the project team I created detailed project plans using work breakdown structures and duration estimates.
• I performed resource management and forecasting.
• I tracked and reported on progress of the projects.
• I managed issues and risks. I attended customer meetings to provide project status.
• I coordinated project activities with other areas including off-shore resources, operations teams, 3 rd party vendors, and other stakeholders.
• I was responsible for meeting milestone dates and the project budget.
• I managed project change and performed change impact analysis.
• I tracked defects, dependencies, and regularly reported status to management and customers at checkpoint meetings.
• I was also responsible for audit readiness and led the account team in developing and enhancing processes for SEI CMM advancement.
• I’m knowledgeable in quality assurance and process assurance.