Project Manager, BI Enterprise Finance Systems Resume Greensboro, NC - Hire IT People

SUMMARY:

Experienced, multi - faceted, Project Manager seeks career position within an established company where I can work with others that have the same dedication and integrity that I will bring to the job for overall team success.

EXPERIENCE:

Confidential, Greensboro, NC

Project Manager, BI Enterprise Finance Systems

Responsibilities:

Took ownership of the Finance Metrics application driving the team to focus on quality and ontime deliverables
Manage special enhancements/requests and BAU projects for Subscriber Metrics Reporting Team through the SDLC lifecycle and supply chain.
Supervised onshore and offshore development and quality assurance teams through Agile/Scrum methodologies, epic/story tracking in Jira
Initiate and coordinate release reviews and production migrations weekly with Operations Team
Host weekly meetings with Financial and Revenue Reporting Teams to establish/review priorities
Deliver bi-weekly executive updates to the business
Provide quarterly enhancements/updates to metrics reporting as they become available from billing system(s) CSG and ICOMS
Provide 24/7 support to meet daily SLA’s for Subscriber Metrics reports that are generated daily, weekly, and monthly
Exceeded expectations in Work from Home environment for more than 4 years.

IT Project Manager

Confidential

Responsibilities:

Manage all aspects of key Infrastructure and Information Systems projects
Take projects through the project cycles (initiation to closure)
Interface with all stakeholders
Define project scope and objectives, develop detailed work plans, schedules, resource planning, and status reports
Conduct project meetings and deliverable review
Monitor and control projects while tracking progress and issues to mitigate potential risks and identify possible opportunities
Ensure communication plans are established and executed timely .
Exceeded expectations in Work from Home environment for over 2 years.
Key Projects Include:
East Commercial and Sales Switch Consolidations with Aspect UIP7 dialer
Enterprise VPN Implementation
East Region ICOMS Billing Site Merges
Multi-site Intranet Consolidation
Payment Services Kiosks Deployments/Enhancements
Successfully launched first Telecommuting CSR project in East Region

Manager, PC Services

Confidential

Responsibilities:

IT Support Desk Supervisor
Setup and Administration of Microsoft Windows 2003 Server, NT 4.0 and Novell 3.12 servers in multiple domain configurations including Microsoft Exchange
Total LAN, WAN, and dialup configurations with switches and other products from Cisco, Nortel and US Robotics across T1, ISDN, ATM, and Gigabit Ethernet to connect remote offices and other locations
Hardware and Software research, evaluation, purchasing, and installation
Provide daily PC support for multiple office locations with Windows XP, 2000, NT, 95/98, and 3.x clients using WP, Lotus 123, Microsoft Office 2007, 2003, XP, Outlook, TN3270 and TN5250 client apps

Confidential, Asheboro, NC

Computer/Network Support Technician

Responsibilities:

In-house and on-site PC support for businesses and end users
PC sales and custom configurations
Network installations, wiring, hardware configurations and support
Windows 3.x and 95 client configurations and troubleshooting

Confidential, Greensboro, NC

Computer Technician

Responsibilities:

New PC assembly and configurations for on-site installations
On-site and phone support
Network installation and support for Novell Netware and Windows 3.1

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Project Manager, Bi Enterprise Finance Systems Resume

Greensboro, NC

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