SUMMARY:
Experienced, multi - faceted, Project Manager seeks career position within an established company where I can work with others that have the same dedication and integrity that I will bring to the job for overall team success.
EXPERIENCE:
Confidential, Greensboro, NC
Project Manager, BI Enterprise Finance Systems
Responsibilities:
- Took ownership of the Finance Metrics application driving the team to focus on quality and ontime deliverables
- Manage special enhancements/requests and BAU projects for Subscriber Metrics Reporting Team through the SDLC lifecycle and supply chain.
- Supervised onshore and offshore development and quality assurance teams through Agile/Scrum methodologies, epic/story tracking in Jira
- Initiate and coordinate release reviews and production migrations weekly with Operations Team
- Host weekly meetings with Financial and Revenue Reporting Teams to establish/review priorities
- Deliver bi-weekly executive updates to the business
- Provide quarterly enhancements/updates to metrics reporting as they become available from billing system(s) CSG and ICOMS
- Provide 24/7 support to meet daily SLA’s for Subscriber Metrics reports that are generated daily, weekly, and monthly
- Exceeded expectations in Work from Home environment for more than 4 years.
IT Project Manager
Confidential
Responsibilities:
- Manage all aspects of key Infrastructure and Information Systems projects
- Take projects through the project cycles (initiation to closure)
- Interface with all stakeholders
- Define project scope and objectives, develop detailed work plans, schedules, resource planning, and status reports
- Conduct project meetings and deliverable review
- Monitor and control projects while tracking progress and issues to mitigate potential risks and identify possible opportunities
- Ensure communication plans are established and executed timely .
- Exceeded expectations in Work from Home environment for over 2 years.
- Key Projects Include:
- East Commercial and Sales Switch Consolidations with Aspect UIP7 dialer
- Enterprise VPN Implementation
- East Region ICOMS Billing Site Merges
- Multi-site Intranet Consolidation
- Payment Services Kiosks Deployments/Enhancements
- Successfully launched first Telecommuting CSR project in East Region
Manager, PC Services
Confidential
Responsibilities:
- IT Support Desk Supervisor
- Setup and Administration of Microsoft Windows 2003 Server, NT 4.0 and Novell 3.12 servers in multiple domain configurations including Microsoft Exchange
- Total LAN, WAN, and dialup configurations with switches and other products from Cisco, Nortel and US Robotics across T1, ISDN, ATM, and Gigabit Ethernet to connect remote offices and other locations
- Hardware and Software research, evaluation, purchasing, and installation
- Provide daily PC support for multiple office locations with Windows XP, 2000, NT, 95/98, and 3.x clients using WP, Lotus 123, Microsoft Office 2007, 2003, XP, Outlook, TN3270 and TN5250 client apps
Confidential, Asheboro, NC
Computer/Network Support Technician
Responsibilities:
- In-house and on-site PC support for businesses and end users
- PC sales and custom configurations
- Network installations, wiring, hardware configurations and support
- Windows 3.x and 95 client configurations and troubleshooting
Confidential, Greensboro, NC
Computer Technician
Responsibilities:
- New PC assembly and configurations for on-site installations
- On-site and phone support
- Network installation and support for Novell Netware and Windows 3.1
