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Sr. Project Manager Resume

Chicago, IL

SUMMARY:

Highly motivated, multifaceted technical consultant and business professional. Experienced in Information Technology, IT Service Delivery. IT Service Management, End User Computing Management, Consulting, Quality Assurance, Process Analysis, Testing, Operations, and Budget Control, Vendor Management, IT Outsourcing Contract Negotiations, IT/Business Unit Relationship Manager, Project Manager. Customer focused. Detailed oriented, problem solver and decision maker. Exceptional analytical skills with abilities to understand the technical details and determine the business impact. Versatile team leader. Result - oriented with focus on the bottom line.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Project Manager

Responsibilities:

  • IT Service Delivery Consultant overseeing various IT projects, ITIL support & consultation, desktop and system installs.
  • Researching and attending latest End User Computing, desktop management as well as strategies and discussions.
  • Successfully lead numerous projects with reporting requirements to the CEO.

Confidential, Peoria, Illinois

End User Computing Supervisor

Responsibilities:

  • Directing, coordinating and reviewing the activities of three or more simultaneously ran projects in relation to installation, configuration, maintenance and management of desktop, peripherals and software.
  • Directing customer service requests in Remedy for personal computer services where the customer environment extends across 25 or more individual geographic locations/addresses with 500 or more customers.
  • Managing and coordinating staff resources to meet the day-to-day operational needs of approximately 10,000 customers.
  • Directing the management and monitoring of over a thousand annual personal computer and peripheral break-fix incidents at customer supported sites.

Confidential, Chicago, IL

Independent Contractor / Sr. Project Manager

Responsibilities:

  • Researching and attending latest End User Computing strategies and discussions.
  • Successfully lead numerous projects with reporting requirements to the CEO.

Confidential, Chicago, Illinois

First Vice President, Infrastructure Services

Responsibilities:

  • BAC Network Separation; Chicago Data Center Decommissioning
  • Coordinated between Confidential Corporate and Confidential to create and deploy standardized governance structure for Confidential s Requests for Service, as well as created and administered Request for Service governance criteria and processes for Confidential NA.
  • Documented and managed operational processes targeting standardization, internal controls and cost containment.

First Vice President

Confidential

Responsibilities:

  • Managed Service Delivery as well as vendor sourcing and negotiations and directed transition of all IT end user
  • Assisted in guiding global teams to execute large - scale transformation projects, consolidation and standardization to integrate four regional operations into one global IT organization: standard desktop deployment (50,000+ seats), server consolidations, active directory launch.
  • Traveled to Padua, Italy leading planning and execution to integrate Banca Antonveneta s local End User Computing operations into one global IT organization; directed outsourcing to EDS in early 2007.
  • Member of senior strategic IT team which managed 17 major global transformation projects; approved 20 million in payment milestones.
  • Multi-functional IT Service Delivery role encompassing oversight management of all Level IT support for 47 sites/three trading floors in Chicago area (9000 clients).
  • Directed 30 staff members with five managers across four teams. Full budgetary, strategic planning and service level compliance oversight for level II desktop and LAN administration.
  • Managed a $3 million budget. Redesigned procedures to reduce costs and increase service quality.
  • As well as Business Continuity Recovery and Sr. project manager for all major roll-outs from concept to implementation.

Business Continuity Manager

Confidential

Responsibilities:

  • Managed Disaster Recovery efforts for our internal IT Dept as well as our external Tier 1 and Tier 2 clients for 6 years.
  • Led Disaster Recovery Efforts in 2004 when major fire destroyed and/or damaged equipment in the 135 S.
  • LaSalle Building; developed crisis-resolution strategies, hired 3rd-party vendors to rescue data, set-up remote sites, and restored banking organization to full operational status within 48 hours.
  • Created recovery plans, designed procedures and managed disaster recovery for multiple business units (2,000 clients).
  • Coordinated and executed business continuity call tree and table top exercises.

Sr. Project Manager

Confidential

Responsibilities:

  • Managed numerous migration and IT upgrade projects for customers throughout DSM (9,000+), as well as more than 385 major roll-outs/moves across 47 locations throughout the Chicago metropolitan area.
  • Strategic member in implementing ITIL Incident, Change, and Service Management processes throughout IT shared services organization.
  • Managed IT Asset Management coordination efforts between engineering and shared services in the design, implementation, and management of selected enterprise tool set in regards to Incident Management, Problem Management, Asset Management, and CMDB for data management, metrics, and reporting.
  • Defined and controlled the components of IT services and infrastructure to maintain accurate configuration information on the historical, planned and current state of the services and infrastructure.
  • Directed operational turnaround of three different IT departments: increased service levels and kept SLAs at 95% - 99% in all categories.
  • Maintained budget; reduced unit price by 5%+, while maintaining service levels.
  • Generated revenue with after-hour moves, department shuffles and Business Continuity exercises / projects.
  • Sr. Project Manager, Atlas initiative: Migration from Novell to MS Active Directory for more than 9,000 clients in the Chicago downtown campus and across 47 remote metropolitan sites.
  • Instrumental in HW infrastructure set-up/relocation for five new remote sites.

Sr. Project Manager

Confidential

Responsibilities:

  • Designed all procedures for Confidential department.
  • Deployed common maintenance processes (Microsoft SMS), which rapidly rectified desktops and applications, while maintaining Y2K certifications.

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