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Program Manager Resume

PROFILE:

Successfully managed internal, external and international virtual project teams between NAFTA, EMEA & Asia Pac regions. Experience in SDLC & Microsoft Solutions Framework utilizing Agile, Waterfall & Prince2 methodologies. Excellent cross - functional skill set between hardware and software. Self motivated with excellent communication and organizational skills. Flexible to adapt to new environment/systems quickly and efficiently. Diplomatic and able to make key decisions with a clear understanding of business needs. Team player and able to work on own initiative.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Competed SDWAN planning phase for solution to be implemented globally.
  • Implemented NIST (National Institute of Standards & Technology) processes with the business to meet government guidelines within 6 months for company to keep government contracts worth over $500M.
  • LAN/IPT/Wireless Global Program. Managed a budget in excess of $100M, staying within 2%. Upgrading LAN, IP Telephony & wireless infrastructure to 120 sites. Managing 10 project managers, 2 project administrators & over 300 internal & 500 external technical resources. Cabled 8.5M feet, 36,150 network drops, implemented 2,294 network devices, 1,660 wireless access points & 12,234 IP phones. Program implemented processes that have been standardized to other infrastructure projects within IT.
  • Oversee other network projects including mergers & acquisitions, making sure teams follow current standards.
  • Mentoring junior project managers.
  • Server & Storage Optimization Program. Deployed over 2,500 virtual servers and 35 SANS to 80 global sites. Managed budget in excess of $20M. Cost savings of over $5M and program completed 1 year early saving an additional $4M. Introduced EMC DMX SANs to Corning Data Centers further consolidating storage and improving utilization by over 20%. Implemented tapeless backup solution saving over 90% in de-duplicated data.

Project Manager

Confidential

Responsibilities:

  • Implemented over 100 Palo Alto firewalls to every site globally to servers not meeting standards, improving the security from external attacks. Implemented global & site-specific rules meeting global & business requirements.
  • Implemented e-mail archive solution to top 2,000 executives worldwide on MS Exchange & Lotus Notes platforms. Introduced multiple retention periods and provided legal department search tool for litigation hold cases. Archived over 15M e-mails, deleted over 2.5M e-mails resulting in 1.2M de-duplicated e-mails saving over 1TB of storage.
  • Active Directory Disaster Recovery tools. Solution provided better management and auditing tools.
  • WAN acceleration project to over 70 global sites. Introduced QOS, file / print functionality and management tools.

Confidential

Director of Planning, Projects & Infrastructure

Responsibilities:

  • Managed Project Management Office (PMO) & Infrastructure departments with a budget in excess of $500,000.
  • Sponsored MS Exchange implementation.
  • Introduced client project roadmaps.
  • Created tools to show resource heatmap utilization.
  • Provided guidance to all project managers on their respective project issues and risks.
  • Created project scorecards to show client project status at each billing point.

Confidential

Chemung County DSS Technical IT Manager

Responsibilities:

  • Subcontracted out by Confidential to work at Chemung County Department of Social Services.
  • Teaching introductory project management course at the college to local businesses.
  • Successfully implemented OnBase document management system.
  • Managing the County (Novell 4.11) and State (Microsoft) networks covering over 200 users in multiple locations.
  • Devised and implemented helpdesk IT process including priority setting and response times.
  • Trained 8 level 1 support to troubleshoot / solve IT problems and to identify other users requirements.
  • Mapped new business processes consolidating case records for children and family services department, now being used statewide.
  • Identify, prioritize and manage projects and Chairperson for the PC futures group.

Confidential

IT Services Senior Project Manager

Responsibilities:

  • Implementing global services/customer care system for NAFTA, AsiaPac and EMEA regions.
  • Managed global projects using Oracle, Tandem & Web technologies.
  • Implemented and managed prioritization process for existing and new projects.
  • Worked with service partners including Getronics, Unisys and UPS on EDI projects impacting third parties.
  • Regularly visited call centers throughout EMEA on building relationships between business and IT.

ERP Senior Business Analyst

Confidential

Responsibilities:

  • Team leader, working with all Business Units to solve issues on legacy SCALA ERP system and identified solutions.
  • Standardized order management systems throughout EMEA, ready to migrate to the new Confidential ERP in - house system.
  • Worked with the development team to create specifications for enhancements.
  • Developed courses and provided in software functionality/usage to end-users.
  • Provided input to management on sizing of tasks to contribute to planning.
  • Participated in risk analysis activities to ensure all risks were identified & mitigating actions were defined.

Confidential

IT Consultant

Responsibilities:

  • Part of the European implementation team, standardizing software implementations for data consistency.
  • Visited each county to assess business processes/compliance and implemented changes to meet ERP requirements.
  • Managed ERP upgrades and new implementations of JBA (AS400) and SCALA (client server) throughout EMEA.
  • Reviewed current hardware/ network topology and advised upgrades accordingly.
  • Managed in - house projects to import/export data to numerous in-house applications.

Confidential

IT Project Manager

Responsibilities:

  • Implemented new IT infrastructure replacing legacy software, hardware and LAN, improving efficiency and generated cost savings of approximately 10% in first six months.
  • Managed the implementation of a BOSCH digital telephone network & surveillance camera security system.
  • Wrote company procedure manual and served as primary in - house instructor for the ERP (JBA System 21).
  • Responsible for EDI (customer orders) & WAN (HP Foods, Jacob Biscuits and Tibett & Britten).
  • Chairman of the Computer User Group and member of the Office Management Committee.

Confidential

IT Manager

Responsibilities:

  • Initiated, managed and implemented company - wide ERP system reducing costs by 15% in first year.
  • Implemented Meridian digital telephone network creating shorter lead-time in responding to customer needs.
  • Company disaster recovery coordinator & member of Administration Management Team.
  • Designed and served as primary instructor on company s standard software applications.

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