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Program Manager/release Train Engineer Resume

Milwaukee, WI

SUMMARY:

Highly accomplished business professional with experience in the healthcare, insurance and high tech industries has managed organizational process improvement initiatives. Successfully led cross - functional teams of 10-50+ project teams resulting in delivery of strategic programs on budget, on time and within scope.

SKILLS:

Microsoft Office, HTML, Visual Basic, SQL, XML (light), MS Project, Visio, SourceSafe MS PPM, FieldGlass, TestTrack, JIRA, SunQuest, Cerner.

EXPERIENCE:

Program Manager/Release Train Engineer

Confidential, Milwaukee, WI

Responsibilities:

  • Responsible for delivery of web-based and mobile Sales utilizing SAFe methodology
  • Achieved enterprise-wide transformation effort aligning HR, Finance and IT systems within 4 months.
  • Built cross-company relationships and prioritize opportunities in an effort to manage project/support objectives, design features, timelines,implementation strategy, and assignment of resources.
  • Responsible for $15+ M budget, highly complex, enterprise wide programs

Manager, Client Services

Confidential, Milwaukee, WI

Responsibilities:

  • Responsible for delivery of web-based Sales Automation and Private Exchange solutions to Health Insurance Carrier clients for Group and Individual segments across the US.
  • Accountable to Executive leadership to deliver business value on a $15+ million client portfolio.
  • Drove client satisfaction through ongoing engagement with client leadership to clearly understand their business objectives, mitigate risks and manage day to day program execution to meet their objectives, lead prompt escalation/resolution of critical issues, identify value-add opportunities to address emerging needs.
  • Met financial goals through effective scoping/contracting of new opportunities, sound revenue/expense management of in-scope and add-on services, on-time delivery to achieve payment milestones, timely invoicing/ revenue collection.
  • Recruited/hired top talent, provide growth opportunity by aligning the right person to the right work and managing to high expectations, reward performance with fair administration of salary/bonuses/other incentives, manage performance issues to adequate resolution.
  • Improved delivery across programs by establishing best practices/ensuring adoption to achieve consistent execution with improving results, assesses performance at each stage to celebrate great results/apply lessons-learned to the next stage and other programs where applicable
  • Delivered on strategic initiatives for Product Development/Management, Marketing, New Client Sales, and PMO roll-out of Agile methodology, mentor, direct, advise colleagues on effective strategy/approaches for managing the new opportunities/challenges of a fast-paced, rapidly growing business.

Strategic Consultant

Confidential, Milwaukee, WI

Responsibilities:

  • Worked with key stakeholders to identify strategic needs, influence project priorities and lead negotiations for high-profile initiatives.
  • Managed Distribution projects for E-health.com, National Health Access and Healthinsurance.com.
  • Guided initiatives across cross-functional multiple business areas including Underwriting, Compliance, Call Center, Legal, Actuarial, Claims, Direct Response, Agency Sales, Marketing, Training, etc.
  • Led and mentored staff in project management, business modeling, use case and test scenario creation.
  • Developed cost benefit analyses, high level business plans, Vision and Scope documents, etc.

Project Manager

Confidential, Milwaukee, WI

Responsibilities:

  • Managed multiple application solution and internet communication projects to meet marketing and business objectives for B2B and B2C clients
  • Distilled client business requirements and helped develop and refine user experience and branding strategies, design requirements and specifications.

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