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Compliance Manager Resume

SUMMARY

  • Project Manager with 7 years of experience of IT operations and Client Relationship management.
  • An effective communicator and a team player with great relationship management, coordination, analytical and problem - solving skills.
  • Ability to work with different stakeholders (clients, internal technical teams, sales etc.).
  • Worked with internal and external auditors
  • Ability to self-start, self-manage, meet deadlines, and learn from mistakes

PROFESSIONAL EXPERIENCE

Confidential

Compliance Manager

Responsibilities:

  • Drive and ensure the account’s Compliance posture in green on CIRATS, Patches, Health Check, User ID, CBN/QEV and all other metrics as defined by Controls & Compliance process. Conduct regular reviews with the Executive Management and drive these items for closure
  • Review/Verify the health of critical processes such as change, incident, Health check, patch Management, User ID & Shared ID management
  • Act as audit response focal. Provide pre-audit and post-audit support for both internal audits and external audits to understand and fulfill data requests, understand findings/conditions and to establish rightful ownership of the issues. Educate the Auditees on the Do’s and Don’ts of audit
  • Drive tracking and closure of controls related issues identified from controls self-assessments, from peer reviews, and from Internal/External Audit recommendation.
  • Provide education and awareness to the account regarding all Compliance & Controls Policies & procedures.
  • Conduct periodic Risk Assessments & review maturity of internal controls. Manage operational and security Risks and ensure open risks are tracked. Also work with account team and service lines to have it mitigated

Confidential

Project Manager

Responsibilities:

  • Conduct Monthly calls with business leaders of BPO and Application development teams from Confidential
  • Understand, advise, and escalate project issues to management
  • Ensure that all the required controls are implemented as per policy and schedule weekly, monthly reviews with all stakeholders
  • Update required reports on the portal for VSA (Vendor Self-Assessment) Audits.
  • SPOC from IT for the KPMG audits for and providing evidences, clarifications for the controls defined for the audits
  • Working with different technology teams to gather the audit control evidences and ensure that they are verified; Timely tracking and closure of issues and then report the same to the team heads on a weekly basis
  • Trak the Network performance based on the usage of the links and work with teams on capacity planning
  • Keep the client document updated with newer versions as and when the CFORM is amended by the client

Confidential

Project Manager

Responsibilities:

  • Creating Project Scope statement, Requirement definition and Test Case Document.
  • Manage communication across projects, cross team and technologies
  • Facilitate cooperation between IT, Engineering, internal clients, and external vendors
  • Discussion of the design and implementation with clients and analyzing the risk and mitigation plans associated with this project.
  • Track and report on project milestones and provide status reports to Business team, clients and other stakeholders
  • Organizing troubleshooting calls with internal network teams (if necessary) and work with business team for application testing.
  • Completion of UAT with business team and sign off from business/clients.

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