Management Profile

Toby Wolf is ITIL Foundation Certified as well as SANS GSLC Certified and he has 20 years of Data Center Management experience managing substantially large 24x7 support organizations including staffing, service level management and L1 support for all facets of IT. This experience includes high volume/secure mainframes IBM , enterprise mid-range computers P-Series, AS/400's, Tandem Non-Stops , server farms with over 2,500 Unix/Windows servers, desktop support, customer facing internet online systems, time critical nightly batch applications and nationwide voice/data networks CISCO/Nortel . He has created project management/SDLC processes and implemented technical infrastructure projects, which included the technical integration of California Federal Bank into the Citigroup enterprise. In regard to Change Control, System Availability and Process Improvement, he has been directly responsible for designing and implementing multiple change control and acceptance testing projects which resulted in double the number of application change installations using 50 less staff and without creating any production outages. Mr. Wolf has proven management expertise and success in all areas within Data Center and Network Operations including: contract negotiations, vendor management, budgeting, business analysis, cost reduction, internet operations, storage management, SAN, systems integration, Data Center/Network hardware and software, metrics development and capacity planning, as well as Data Center Facilities / Infrastructure design, construction, relocation and closure. He is also well-versed in cross-functional leadership, project management, application development, change control, quality assurance, problem management, strategic and tactical planning, SOX/regulatory compliance, IT process controls data, as well as network and physical security, disaster recovery/business continuity and NOC management.

Proven Areas of Expertise

• Senior management experience in all areas within Data Center and Network Operations
• Contracts/Vendor Management
• Budgeting/Business Analysis
• Cost Reduction and Revenue Generation
• Storage Management/SAN
• Data Center/Network hardware and software
• Metrics development and Capacity Planning
• Data Center Facilities/Infrastructure design, construction, relocation and closure
• Project Management and PMO Project Management Office functions
• SDLC Systems Development Life Cycle and Application Development,
• Change Control, Quality Assurance and Problem Management
• Strategic and Tactical Planning
• SOX/Regulatory Compliance and I.T. Process Controls
• Data, Network and Physical Security
• Disaster Recovery/Business Continuity
• ITIL, Process Improvement and Service Level Management
• Recruiting and retaining staff

Confidential

VP, Mainframe Operations Services Group Manager

The Mainframe Operations Services Group operates as a part of Confidential

Management Services Company's ZMSC IT Infrastructure Division. This Group Manager position is responsible for the day-to-day management and oversight of the IBM System z HP NON-STOP Tandem IBM AIX/UNIX Red Hat zLinux and z/VM operating environments for the corporate data centers in Utah and Texas. This includes, but is not limited to, the operating systems, independent software vendors ISVs products, hardware configurations and connectivity, capacity and performance management Computer Operations Production Control and mainframe ACF2 platform security. During the 6 plus years that I have held this position we have more than doubled processing requirements with no increase in operating costs and no increase in staffing. zVM has been installed on our IFLs and we are currently running multiple Redhat zLinux guests. We have zAAP/zIIP engines enabled and are subscribed to IBM's sub-capacity licensing. We continue to stay current with operating systems hardware and ISV products while providing exceptional uptime and system performance to our clients. In March of 2013 Zions Bancorporation participated in IBM's ESP Early Ship Program - A program for customers to install, validate, use and comment on IBM products/solutions prior to General Availability for the new zBC12 mainframe. We successfully went into production with this system in September of 2013. This has allowed us to have the newest business class mainframe in the world and we were also able to cut our operating costs significantly. In December of 2013, we purchased a Linux only zBC12 mainframe. We are currently moving Filenet workload over to this platform. We will run this workload on the mainframe for less than half the previous hosting costs.

VP, Systems Software Support Manager

This position manages all of the corporation's zOS and Tandem Non-Stop Systems Programmers/Engineers. This includes, but is not limited to, the z/OS operating system, Tandem Non-Stop operating system, independent software vendors ISVs software products, hardware configurations and connectivity, and capacity and performance management. Notable accomplishments include: implementation of a software currency policy that allows ZMSC systems software to remain one level behind current release levels. Cross training of specific disciplines and expertise within the Systems Programming Group to allow for effective on-call rotations and superior support processes. We successfully mentored and trained younger technicians to address support concerns with elderly technicians retiring.

Confidential

Infrastructure Manager contract position : A Program Manager role that specialized in Hardware and Software purchasing and implementation for the Wells Fargo Mortgage webhosting division. Using proficiency in current server hardware and implementation/configurations, Blades, Shark, etc. and software, OS- UNIX, Linux, Win to support the web hosting environment for Wells Fargo Services. Organize, track and report on the progress of over 30 separate infrastructure implementations. Working independently with multiple-tasks, used excellent communication skills, enabling follow-up and escalation when needed. Senior Infrastructure Consultant that recommended infrastructure hardening and enhancement activities initiating and managing completion on time and within budget. I successfully managed the consolidation of 785 discreet stand-alone servers onto the P-Series P570 and P590 and zSeries hardware platforms.

Confidential

Data Center Operations Manager

The Data Center Operations Manager directed an enterprise operations staff comprising of more than 170 full-time and contract employees. Prepared and administered a 65-million budget across multiple cost centers. Provided production support of all platforms used across CALFED Bank and Investments, First Nationwide Mortgage, and Auto One Guaranty performed third-level operations and systems support for production problems across all internal hardware platforms. This position served as the service-level coordinator for subsidiary and retail business divisions. Founded and managed CALFED's Project Management Office and directed the creation of all associated project methodologies, policies, and processes using Microsoft Office Tools MS Project, Visio PowerPoint, Word, Excel, etc. . Instructor for First Nationwide University CALFED's internal training center specializing in the instruction of project management methodologies, disaster recovery/business resumption, computer operations automation and data center management fundamentals. Data Center Operations DCO encompassed all aspects of enterprise systems operations and production support for all MVS/zOS mainframe platforms Midrange AS400 and RS6000 platforms Client Server and desktop support functions. DCO was responsible for the selection, purchase, and subsequent implementation of all corporate hardware platforms. Change Control Incident/Problem Management Operations Quality Control and Platform Security across all platforms were also supported by the Data Center Operations Group.

VP, Computer Operations Manager

The Computer Operations Manager directed over 40 personnel while maintaining financial responsibility for employee payroll 1.2 million , an annual field engineering service contract 1.33 million , and an annual hardware budget 5.6 million . Administered the daily operations of all data center systems, monitored usage and effectiveness of hardware and system software, and managed quality assurance of all new data center applications. Assessed and approved all data center batch, online, procedural, or policy changes. We ensured compliance between company standards and documentation. Computer Operations provided 24 hour a day operations and production support on line/batch for the OS/390, OS/400, RISC and Client Server environments.

performed in the following roles: Computer Operator, Operations Analyst, Information Security Analyst, Technical Support Specialist, Systems Programmer, Computer Operations Shift Manager and Production Control Shift Manager.

Representative Accomplishments

Data Center/Network Management

Over 20 years of successful experience at the Director level in the management of 7x24 Information Systems Operations. This experience includes high volume/secure mainframes IBM , enterprise mid-range computers P-Series, AS-400s, RS-6000s, Tandems , server farms with over 1000 Unix/Windows servers, desktop support, customer facing internet online systems, time critical nightly batch applications and nationwide voice/data networks CISCO/Nortel .

PMO Creation, SDLC and Technical Integration

Created a Data Center/Infrastructure Project Management Office, hired Project Managers, created project management/SDLC processes and implemented all technical infrastructure projects, which included the technical integration of California Federal Bank into the Citigroup enterprise.

Data Center Integration, Closure and Program Management

Worked on the management team that saved Confidential

• more than 37,000,000, by thinking out of the box and accomplishing the closure of an excess data center, six months ahead of schedule and without importing additional IT support. This process was virtually seamless, with no service disruption.

Customer Service, Process Improvement and Service Level Management

As a Senior Operations Manager, we implemented a Five Star Customer Service/The Buck Stops Here program. Do to the overwhelming success of the program all Service Level Agreements were met and our Customer Service Ratings improved by 20 .

Change Control, System Availability and Process Improvement

Directly responsible for designing and the implementing multiple change control and acceptance testing projects which resulted in double the number of application change installations 25/wk , using 50 less staff and without creating any production outages for over one year for Cal Fed Bank. System availability improved from 98 to 100 . This also allowed for component change control across all platforms including Cisco Routers and Switches.

Acquisitions, Integrations and Project Management

As the Primary Infrastructure Manager, helped to develop a new technology integrating strategy and implemented an aggressive project management approach. This resulted in the early integration of four data centers from acquired banks and mortgage companies Glendale Federal, Cal Fed, Redlands Federal, and Standard Federal . Each integration project completed 6 months ahead of schedule.

Leadership, Employee Programs and Communication

Through various projects involving leadership, morale, communication, and by working at all levels in the organization, was successful in creating a technical astute, cost-conscious team of more than 180 technical, operational personnel that was consistently able to deliver exceptional results during Cal Fed's rapid growth through the acquisition phase. This process involved revitalizing what had been a demoralized group, improving overall data center and network performance. Additionally, the turnover rate improved from 30 /yr. to 2 /yr.

ITIL/Compliance/Process Improvement

Completed a data center/network self-assessment to identify ITIL deficiencies resulting in the implemented 96 process improvement projects. This allowed the Data Center to improve service levels and for the first time obtain a passing audit rating from the regulators.

Data Center Design, Construction and Relocation

By successfully managing, within one year, the design, construction and relocation of Cal Fed's Data Center to a smaller more cost-effective state-of-the-art facility was able to save 3 million/yr in building lease expenses.

Cost Reduction, Process Improvement and Business Planning

Overall Management of process improvements projects and business planning to accommodate double the number of Retail Bank accounts 1.5 million to 3 million and triple the growth of the Mortgage Co., Loan Servicing Operations 300k to over 1 million with just a 3-5 increase in the budget.

Disaster Recovery Business Resumption Planning

• Implemented Real-Time replication of all production data from our Utah production site to our Texas warm site. Initial deployment was on Confidential
• Bancorporation's mainframe platform using PPRC peer to peer remote copy techniques on Hitachi I/O disk subsystems. We then deployed similar process on the Tandem Non-Stop and IBM AIX platforms.

TCO/TCA total cost of ownership and total cost of acquisition

Performed TCO/TCA total cost of ownership and total cost of acquisition for the Zions Bancorporation Enterprise. We partnered with IBM to perform analysis on workloads and suitable platform selection. Significant cost saving were found by moving UNIX workloads to the mainframe zLinux environment.

Fit for Purpose Workloads and Platforms

As part of the Zions Bancorporation's Core Application Replacement Project we performed a fit for purpose analysis with IBM to determine what the optimal platform for the different application components should be.

IBM ESP for Confidential

In March of 2013 Zions Bancorporation participated in IBM's ESP Early Ship Program - A program for customers to install, validate, use and comment on IBM products/solutions prior to General Availability for the new zBC12 mainframe. We successfully went into production with this system in September of 2013. This has allowed us to have the newest business class mainframe in the world. We were also able to cut our operating costs by over 1.5million for the next three years.

IBM Confidential

Enterprise Mainframe

Purchased in December of 2013. Successfully moved Linux workload over. IBM Filenet P8 and IBM CMOD.