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Agile Program Manager, Agile Coach & Scrum Master Resume

ChicagO

SUMMARY:

  • Certified Project Management Professional (PMI PMP®), Agile Practitioner (PMI ACP®) and SafeAgilist 4.0 (SA®) with 20 years of IT experience in wide range of skill sets and roles for various customers in Banking and Finance, Retail & Telecommunications domain. Currently an Associate Director in Confidential Technology Solutions, Chicago, USA, working as an Agile Coach and Program Manager for one of the largest banks in the United States and one of the oldest banks in continuous operation.
  • 11 yrs. of Program and Project Management experience - Web Applications Development using Agile Methodologies, CA Clarity PPM projects, HP Service Manager implementation and Continuous Development and Release Management, WebLogic Applications migration to Cloud (Pivotal)
  • 14 yrs. of experience on Agile Development on SCRUM, XP, Lean and SAFe methodologies and played various roles like Scrum Master, Agile Project Manager, Agile Trainer & Coach
  • Key focus area includes Program and Project management, Resource and Customer Management, Agile Transformation (implementation and adoption)
  • Customer Interfacing to transparently understand business objectives & long term business goals and provide Business Value addition for the customer
  • Good experience and understanding of Continuous Integration and Continuous Deployment and DevOps framework
  • Proficient in analyzing and translating business requirements to technical requirements and architecture
  • Hands on experience in design and development using Java, JSP and Servlets. Good working knowledge of MVC framework
  • Experience of support and maintenance of enterprise wide distributed web application including deploying EAR on WAS, creating and configuring cluster. Creating and configuring resources like JDBC providers, data sources, queue connection factories, queues
  • Experience of setting up disaster environment and preparing disaster recovery plan for distributed web application
  • Project Health and Status reporting to Delivery Manager/ Account Manager
  • Good communication skills, interpersonal skills, self-motivated, quick learner, team player
  • Onsite-Offshore team coordination to achieve good productivity and Mentoring different teams(Domain, Implementation, and QA)

FUNCTIONAL AND TECHNICAL SKILLS:

Agile Program and Project Management: Web Application, Application & Infra Support, CA Clarity PPM, HP Service Manager Implementation, Continuous Development and Release Management, Cloud Migration

S/W Dev Methodology: Agile Methodologies (SCRUM, XP, Kanban, LEAN, SAFe), Waterfall

Languages: Java/J2EE, JSP, ASP, PHP, HTML, XML, C/C++

Frameworks: Struts 1.0/ 1.1, EAD4J 3.5/ 4.1

O/S: Windows NT/2000 Server, Linux, AIX

Middleware: Web Sphere 4.0/5.0.1/6.1 , IIS, BEA Web logic 6.1, Apache Tomcat 4.0

RDBMS: Oracle 8.1.7, Developer 2000(Reports 6i), Confidential DB2 ver 7.2 and 8.1(FP 14), DB2 9.5

S/W Tools: Rational Clear Case, Requisite Pro, Confidential Rational Software Architect, Rational Portfolio Manager(RPM), Rational Rose, Rational Clear Quest, Web Sphere Studio Application Developer, Concurrent Versions System (CVS), Jenkins, Bamboo, CA Clarity PPM, HP Service Manager, Visual Studio 2010, Team Foundation Server(TFS), Ant and Shell Scripting

Testing Tools: JUnit, Selenium(IDE and Web Driver), SOAPUI, DTS, Rational Robot, XDE Tester

Agile Project Management Tools: Rally, VersionOne, JIRA, Rational Team Concert (RTC)

PROFESSIONAL EXPERIENCE:

Confidential, Chicago

Agile Program Manager, Agile Coach & Scrum Master

Responsibilities:

  • Played Agile Program Manager and Coach Role in 3 years Agile Transformation journey of client’s Target Digital Architecture (TDA) Program where-in worked closely with a team of Product Owners, Project and Program Managers, Scrum Masters and Application teams.
  • Implemented SCRUM, XP and Kanban methodologies for TDA shared services teams as well as teams in one of the legacy application
  • Facilitated Product Increment (PI) meetings and helped teams in building project roadmap on Quarterly basis.
  • Facilitated Scrum of Scrum meeting for TDA teams (9 teams)
  • Worked closely with Product Owner on creating and prioritizing Product Backlogs for Shared Services teams
  • Facilitated Scrum ceremonies like Grooming, Sprint Planning, Daily Stand up calls, Sprint Review and Retrospectives for 4 Agile teams
  • Tracked various metrics like velocity and Burndowns to ensure on-time delivery for releases and share report to key stakeholders
  • Responsible for Project Management activities like creating Release and Resource plan, sprint executing and tracking, Process Reviews and Audits for the process compliance
  • Providing Program Account Status to client leadership team on a weekly basis
  • Agile Training and Coaching to various client teams and Scrum Masters
  • Conducted interviews for Scrum Masters requirement at client location
  • Infrastructure setup for project teams across different locations
  • Getting productivity tracked for individual project teams and ensuring Project teams are fully functional & productive
  • Getting Projects and Program executed within the allocated budget
  • Working with client key stakeholders on new business opportunities
  • Mentoring and guiding indirect reportees and taking care of their motivational needs & appraisal activities

Environment: Java, JavaScript, React and Angular2, REST API, WebLogic Portal, Spring Could Technologies, Pivotal Cloud Foundry, Bamboo, Bit bucket, JIRA, Docker

Confidential

Program Manager, Scrum Master and Coach

Responsibilities:

  • Defining Project plans and tracking milestones for the projects
  • Continuous Development and Release Management using Agile methodology(SCRUM)
  • Mentoring and Coaching all the team in the Account on Scrum process and XP practices
  • Responsible for Project Management Reviews and Monthly Quality Audits for the projects and Program and tracking any Non Complaince or suggestions to closure
  • Managing escalations related to Projects and having the authority to take decisions
  • Providing Program and Account Status to Top Management and client key stakeholders
  • Driving Orgnaziation and Business Unit initiatives
  • Setting up Offshore Development Center for the projects falling under the Program
  • Liasing with multiple departments like HR, Admin, Systems & Video support, Maintenance, Finance, Immigration, etc. for Program needs
  • Infrastructure setup for project teams across different locations
  • Determine resource requirement based on estimates and helping Project Managers in acquiring associates by coordinating with work force management
  • Arranging & conducting interview, Onboarding & Inductions activities
  • Review Business Continunity Plan created by Project Managers
  • Getting productivity tracked for individual project teams and ensuring Project teams are fully functional & productive
  • Getting Projects and Program executed within the allocated budget
  • Reviewing & approving SOWs created by Project Managers for existing and new projects
  • Working with client key stakeholders on new business opportunities
  • Manage & develop project teams - Provide recommendations to top management for Promotions, Performance Improvement for associates up to Manager level
  • Responding to RFPs floated by customer, Work on solution, costing, pricing, engagement model, high-level governance structure, staffing, prototyping etc.
  • Monthly Invoicing for the projects and gettting it approved by the client Management team
  • Driving Governance calls with top Management in Cognizant & the client organization
  • Mentoring and guiding direct and indirect reportees and taking care of their motivational needs & appraisal activities

Environment: Java, HTML/ CSS, Websphere Portal, Composite, BPM, Jenkins, Rally, VersionOne

Confidential

Project Manager

Responsibilities:

  • Continuous Development and Release Management using Agile methodology(SCRUM)
  • Worked closely with client Managers to understand pain points for their development team and translated them to Feature Specification documents, Technical specifications
  • Worked on reduction of build time and automation of build and deployment processes using Visual Studio, Team Foundation Server(TFS), Power shell scripting
  • Integration of various testing modules BVT, EVT and FVT with the Build and Deployment
  • Automation of Deployment process for on-Premise servers.
  • Moving Automated deployment for various build components e.g. Web, Backend Services, DB etc. to Microsoft Azure environment
  • Work closely with client stake holders to prepare estimations, Test and Go-Live plan for product implementation across various Line of Business(LOB)
  • Assign tasks to project team and track it to closure
  • Ensure review of all the deliverables and proper quality of the product
  • Manage client expectations and provide daily Project status to client stakeholders

Environment: Visual Studio, Team Foundation Server (TFS), Power shell scripting, Microsoft Azure

Confidential

Project Manager

Responsibilities:

  • Project management, Resource management and Customer Management
  • Participate in business and system requirements gathering sessions for all Retail store assets
  • Create Statement Of Work(SOW) and Project Plan
  • Ensure all development/ implementation activities are carried out as per the approved SOW
  • Work closely with client stake holders to prepare estimations, Test and Go-Live plan for product implementation across various Line of Business(LOB)
  • Assign tasks to project team and track it to closure
  • Requirements elicitation and translation to technical specifications
  • Design application based on consolidating the landscape of multiple LOBs for better governance and maintenance
  • Ensure review of all the deliverables and proper quality of the product
  • Manage client expectations and provide daily Project status to client stakeholders

Environment: HP Service Manager, HP DDMA and uCMDB

Confidential

Agile Project Manager

Responsibilities:

  • On time delivery of code by offshore team for each release of PMT.
  • Handled development and customization of all the modules of PPM
  • Ensured team followed all the Scrum processes (Sprint Planning, Stand up, Review and Retrospective) and met client’s expectations
  • Ensuring all the Maintenance, enhancement and support activities were carried out as per the approved SOW. Assigning tasks and tracking it to closure
  • Ensuring No escalation or SLA breach on any of the RTB Support activities
  • Ensured team participated in Quality related activities like Work Product reviews, Lessons Learned, RCA etc. and KM activities
  • Project management, Resource management and Customer Management
  • Customer Interfacing to transparently understand business objectives and long term business goals
  • People Management related responsibilities for the RTB team members e.g. formal/ informal one on one with team members to feedback/suggestions related to work, resolved work env related issues, set guidelines on work ethics, resolved conflict within team and outside of team, encouraged team building exercise
  • Active participation in 'Agile' adoption in the Account. Playing Agile Trainer role and took multiple sessions for Pune Development Center
  • Other Project Management activities:
  • Ownership of Project Allocation for the RTB and PMT team and Billing Confirmation for all the resources in the Portfolio (20+ Project Codes, 50+ resources)
  • Active participation in BU initiatives like Domain/ Technical Knowledge Sharing sessions within the group, Anchor for Resource Management within the group, Anchor for Spot Award nomination for the group, Provide Billing project for client on a weekly basis, participate in interviews and other Org/ Unit initiatives.

Environment: CA Clarity PPM, SharePoint, L2 and L3 Support on Change and Incident Management, Infrastructure Support

Confidential

Project Manager

Responsibilities:

  • Validate Project Requirements
  • Prepare Master Test Plan
  • Perform Design, Development, Configuration and Enhancement
  • Perform Data Migration
  • Perform Deployment support
  • Perform Maintenance & Support
  • Perform System Integration Testing & Test Support
  • Prepare Acceptance Test Plan
  • User Acceptance Test Support
  • Project Completion and Closure
  • Implement operational and OPAL process & Controls
  • Ensure timely and accurate labor and non-labor billing of Confidential personnel
  • Identify all project phases that will be performed by Confidential
  • Reporting progress and completion of transition of applications to GDC
  • Ensure quality and timely completion and delivery of the deliverables defined in the DoU.
  • Preparing Project Description Document (PDD) and Statement of Work (SOW) document for project.
  • Weekly Status reporting to Client
  • Monthly P3CTR meets with Account Manager and 7 Keys Reporting to Executives.
  • Close project files and execute project closure activities.

Environment: Java, JSP, Servlets, JavaScript, DB28.1/9.1, WAS5.1/6.1, Websphere MQ6.1

Confidential

Senior System Engineer, Project Manager

Responsibilities:

  • Application deployment and configuration in Development and UAT region and Production region.
  • Environment support which include Web Sphere, ATS (Asynchronous Transaction Server), MQ and DB2 servers in all the regions.
  • Main focal person for GWA to AHE migration for GCS application in 2006
  • 'Bravo award' and special award from customer for dedication and hard work in year 2006
  • Main focal point for WAS 6 and DB2 9.5 upgrades for GCMS application.
  • Task assignment and tracking for onsite and offshore support team
  • Building new Development and Test environments for parallel development on various application releases.
  • Part of few teams selected for GenO pilot project which was new Initiative in the Confidential Account.

Environment: Java, J2EE, JDBC, DB2 8.1, WebSphere Application Server 5.1

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