• Senior Program Manager / Seasoned Project Manager in the information technology field for over 25 years. Successfully planned, launched, executed and monitored Enterprise-level programs and projects. Certified SCRUM Master currently utilizing Agile Methodology on a nationwide high-profile facing project plus very experienced utilizing PMI PMBOK Methodology. Successfully managed and delivered solutions ranging from 1M - 20M.
• Experienced and very savvy managing projects in PMO and EPMO environments. Comfortable dealing with Corporate C Level executives on complex and large projects. Client-focused, results-oriented, and adept at working in large enterprise environments and delivering optimal solutions. Experienced in working in a CMMI Level 3 organization. Inspirational manager adept at leading interdisciplinary teams to produce results and solutions.
• Very skilled in applications development, project planning and execution of projects within scope, time and costs. Developed project health dashboard tool that tracks financial status, risks and issues, development status, Gantt chart and project wellness. Proven successes at planning the work and working the plan. Conversant in tracking critical path, deliverables and milestones.
• Possess strong leadership traits, effective communicator across functional teams and all levels within an organization. Team player, team motivator and builder, problem solver, ability to think outside the box, team mentor, solid inter-personal skills, highly organized, disciplined, easy to get along with and well liked.
• Expertise include Business and Project Planning, Project Scheduling, Project Oversight, Financial Management, Financial Forecasting, Coaching and Mentoring, Retail POS, Inventory Control, Agile Savvy, High-level Political Liaison, Building Client Relations, Preparing and Conducting Presentations, Vendor Management, Managing SDLC, Custom Software Development, Team Development, SCRUM /Agile Development, PMI PMBOK Standards and Methodology, Communications, Successful Project Management and Savvy User of MS Project and MS Office Suite.
• Successfully delivered solutions to IBM Corporation, Perot Systems, Unisys Corporation, Michael and Susan Dell Foundation Dell Computers , Rite Aid Corporation, Blue Cross Blue Shield of Hawaii HMSA , NCR, Epson, Arby's, Dairy Queen, Humana , Catholic Healthcare West, Wal-Mart, Retail Solutions Inc. State of Kentucky, State of Tennessee, US Department of Education, Peoples Drug Stores, Mega-Market Supermarket Stores, Pic-Pac Food Stores, Affiliated Computer Services, Inc. ACS and Spectrum Scanning,

Confidential

Senior Program Manager Portfolio Manager Contractor

• Senior Portfolio Manager for the state's efforts to directly impact teacher effectiveness and student achievement for Tennessee's 1.2 Million students and 80,000 educators.
• Responsible for the execution of large and complex projects to all schools systems in the State of Tennessee.
• Multiple projects included Integrated Project for Student Information System SIS implementation, Teacher / Student Dashboard development and implementation and Tennessee Education Information System EIS system migration. Assisted in vendor selection and vendor ramp-up. Project costs 20M.
• Managed multiple development efforts in conjunction with the Michael and Susan Dell Foundation MSDF in the creation of cutting edge system architecture concepts and technologies.
• Lead and participated in SCRUM/Agile/Kanban/Waterfall methodologies with external vendors and internal development teams.
• Establish continuous deployment processes
• Discuss requirements and stories with the development team
• Interfaced with C level executives in the Tennessee Office of the Governor, Tennessee Department of Education, United States Department of Education and The Michael and Susan Dell Foundation Dell Computers .
• Managed a team of project managers, analysts, systems design consultants, systems developers, and business staff through full SDLC for strategic-level projects and initiatives.
• Managed risks, issues, scope, costs, quality and procurement following rigid PMI PMBOK standards and methodology.
• Prepared and analyzed project work plans, maintained schedules, tracked project milestones, ensure key performance indicators KPI are met, track and approve contract deliverables, monitor budgets and forecasts, approve invoices, prepare and track project road maps, prepare and analyze status reports from external vendors and internal development teams.
• Developed and maintained Executive Progress Status Report / Dashboard for reporting progress to US Department of Education, Tennessee Commissioner of Education, Office of the Governor and MSDF.
• Conducted weekly and monthly presentations to senior management keeping management abreast of project status, schedule slippage, issues and risks.

Confidential

Senior Project Manager, Business Analyst, Web Development Contractor

Senior leader in PMO.

Planned and executed multiple projects and initiatives.

Practiced Agile development

Managed risks, issues, scope, costs, quality and procurement following rigid PMI PMBOK standards and methodology.

Prepared and analyzed project work plans, maintained schedules, tracked project milestones, ensure key performance indicators KPI are met, track and approve contract deliverables, monitor budgets, prepare project road maps, prepare and analyze status reports from external vendors and internal development teams.

Coached team members to clarify task assignments, milestones and deliverables.

Facilitated and created strategic documents such as Project Charters, Communications Management Plans and detailed project management planning documents.

Managed and communicated a clear project scope while managing Change Management processes and tracking Risks and Issues.

Developed work break-down structure WBS and established and monitored timelines.

Conducted weekly and monthly presentations to senior management keeping management abreast of project status, schedule slippage, issues and risks.

Successfully managed the business process re-engineering initiatives for the Budget System and Bill-Board Management systems.

Gathered business and functional requirements and turned visions into reality.

Managed third-party web software vendors in compliance with state standards and PMI PMBOK standards and methodology.

Monitored the programs/projects from initiation through delivery, interfacing with customers or department personnel. Kept senior management abreast of project status, schedule slippage, issues and risks.

Managed Statewide Intelligent Transportation System ITS Projects including:

Highway Incident Management solutions, Traveler Information solutions, Congestion Management, Traffic Flow Monitoring, Closed Circuit CCTV Camera Surveillance Detection Devices, Dynamic Message Signs DMS , Speed Detection Devices and Highway Advisory Radio technology text to voice

Interfaced with C level executives in the Tennessee Department of Transportation and vendor executives.

Coached project team members and mentored other project managers.

Prepared and conducted presentations on all aspects of business and operational initiatives.

Maintained budgets and produced financial analysis reports related to project planning and execution for the PMO. Project sizes 2M - 5 M.

Served as senior lead for Information System Planning ISP . Facilitated annual process meeting with all divisions in TDOT to determine and validate customers' business needs.

Prepared project proposals, provided financial analysis, determined enterprise benefits, and obtained funding. Prepared 26 Project ISPs in 2011 and 30 Project ISPs in 2012. Total project cost 40 M.

Confidential

Program Manager / Senior Project Manager Specialist Web Development

Directed a 24-person, cross-functional project team that delivered Consumer View Public Facing Web Portals that impacted thousands of users in the 42 hospitals, regional facilities, and foundations in California, Arizona, and Nevada.

Managed full project life cycle tracked deliverable progress and reported to management on milestones and dashboards.

Executed delivery in an iterative development fashion.

Prepared As-Is business models and data flow diagrams in Visio

Collected user requirements and documented requirements in client's standards format.

Facilitated and created strategic documents such as Project Charters, Communications Management Plans and detailed project management planning documents.

Managed and communicated a clear project scope while managing Change Management processes and tracking Risks and Issues.

Prepared and analyzed project work plans, maintained schedules, tracked project milestones, ensure key performance indicators KPI are met, track and approve contract deliverables, monitor budgets, prepare project road maps, prepare and analyze status reports from external vendors and internal development teams.

Coached team members to clarify task assignments, milestones and deliverables.

Managed contracts and relationships with third-party web solution vendors, including Staywell Health Information, Localize Language Translation, New Baby News, Private Health News PHN , Growing Families, Care Pages, and FAST.

Utilized Oracle Stellent Enterprise Content Management System and WEBTRENDS. Enterprise Content Management ECM solutions encompassing Document and Records Management, Web Content Management.

Confidential

PMO Assistant Director, Business Process Outsourcing BPO

PMO Senior Project Manager, Governance Solution Center Enterprise

Managed and communicated a clear project scope while managing Change Management processes and tracking Risks and Issues.

Contributed to the design, development, and implementation of enterprise-wide PMO methodology standards for a 90 country, 56,000 employee organization. Gathered data and conducted a Gap analysis of processes from five top performing groups to define standards and develop best practices for process optimization.

Gained knowledge and experience in working in a CMMI Level 3 organization.

Maintained project milestones, scope, cost, and quality of deliverables. Managed risks, resolved scheduling, and other project issues.

Instituted PMO solution delivery framework for healthcare, commercial, and financial projects.

Established PMO University, a solution delivery framework development methodology training platform for BPO staff, which included an online enrollment and curriculum planning tool for employees.

Trained and mentored 50 PMO staff and five project managers on new corporate philosophy.

Confidential

PMO Senior Project Manager Medicare Web Development Programs Contractor

Created work plans and projects schedules utilized PMBOK processes to direct initiatives.

Tracked and reported project milestones utilizing successful project management techniques and structured methodology.

Worked with vendors to ensure compliance of contractual specification in accordance with project requirements.

Provided project management for the Prescription Drug Event PDE implementation contributed to the development of Medicare ID card, enrollment and medical management systems, membership services, and federal CMS reporting for Medicare Part-D utilizing web-based applications.

Core Project Management Team implementation federal government mandated Medicare programs.

Confidential

Senior Business Consultant / Quality Assurance Project Manager Contractor

Instituted QA department and project management standards and principles utilizing PMI PMBOK methodology.

Collaborated with executive management on strategic direction, creation, and compliance of QA development standards.

Reviewed, modified, and maintained the Information Systems Plans ISP for mission-critical systems. ISP's were the core back bone of the Finance Cabinet Systems Strategic Planning effort and set priorities for future systems develop and enhancements.

Mentored and coached a staff of 45 team members and 8 project managers.

Confidential

Director of Systems Engineering / MMIS Web Development Project Manager Medicaid

Directed a team of 42 technical staff members and six project managers that developed the Medicaid Management Information Management MMIS system for State of Kentucky.

Defined the business strategy and developed the project plan used to implement quality assurance controls that enhanced delivery and reduced costs. Oversaw 6 million operating budget.

Exceeded annual revenue expectations by 15 leading to effectively managed workload and cost control through the application of life cycle development methodology.

Managed 41 quality assurance metrics for contract monitoring and conformance for a five year, 125 million outsourcing management contract.

Confidential

Senior Business Consultant / Quality Assurance Project Manager Contractor

Spearheaded business continuity and disaster recovery for Y2K projects, including Y2K Readiness Assessment and PMO Development Project.

Developed WBS for Y2K tasks and determined time lines for planning and monitoring.

Maintained work plan utilizing MS Project and conducted daily tracking sessions.

Created development methodology and standards utilizing PMI PMBOK as the foundation.

Developed score cards and dashboards to track and report progress to government executives.

Confidential

Information, Research, and Technology Director KY Workers' Claims Programs

Director and Consultant for government mandated Workers' Compensation reform. Reported to the Commissioner of the Kentucky Workers' Compensation program. Provided leadership and direct oversight to 75 team members consisting of Information Technology and Research staff members and managers.

Program greatly reduced the injury claims process from 12 months to eight weeks.

Executed BPR techniques to re-engineer insurance verifications, applications processing, on-line claims processing and adjudications.

Managed programs that eliminated most paper processing with enhanced work flow processes.

Incorporated structured development processes utilizing PMI PMBOK standards.

Confidential

President / IBM Hardware and Software Dealer

Delivered information technology solutions throughout United States and France.

Established partnerships with IBM, Epson, Retail Solutions Inc., Armor Accounting Inc., Great Plains Software and other supply chains providing product and services.

Specialized in Healthcare, Pharmacy Systems, Retail Point-of-Sale Systems, and Accounting Systems.

Installed over 800 Pharmacy Management systems for Rite-Aid Corporation.

Provided consulting services to various government agencies.

Confidential

Administration, Financial and Technical Management Roles

Involved in the development and testing of the IBM PC

Software Support and Administration Manager for field operations.

Conducted various administrative and business functions in accounting and field services support.

Member of core team that rolled out the first software support center in Tampa, FL. And Boulder, CO. for System/370 software support applications.

Facility Project Manager in construction of software support center in Tampa, FL.

Financial analyst and forecaster.

Performed internal operational audits.

Performed purchasing services and support for technical operations.