Background:

• Software/IT professional with 20 years of IT experience engaged in various roles and industries
• Expertise: Project Management - Process Improvement - Business Analysis - Problem Solving
• Started as a programmer/analyst and progressed to take on leading/managing roles in business analysis, applications design development, process development and project management
• Worked/Consulted at: Estee Lauder, Citibank, M M/Mars, City of New York and a few startups
• Have been a very valuable team member at all engagements
• Professional Certifications:
• PMP Certified Project Management Institute PMI
• CSM - Certified Scrum Master Agile Scrum Alliance
• Lean Six Sigma Green Belt Certified by PMI-REP
• ITIL Foundation Certified
• Oracle-Siebel CRM Certified

Skills:

• Process oriented individual with a business focus, problem resolution skills, prudent decision making abilities, commitment to customer service and an eye for continuous improvement
• Possess leadership qualities of negotiating, influencing, mentoring and motivating that foster teamwork
• A strategic thinker and thought-leader capable of conceiving creative and practical ideas/solutions
• Proven Project Management skills with a sharp sense of anticipating risks and proactively working with stakeholders to ensure smooth execution of projects
• Excellent customer interfacing skills. Extensively interacted with clients/users at very senior levels
• Managed many full project lifecycles from concept initiation to closure involving proven project management methods
• Equally comfortable with Waterfall and Agile/Scrum methodologies
• Deep understanding of software testing processes, Integration Testing, Performance Testing, etc.
• Possess a sound understanding of budgeting and project commercials, and very good at creating/reviewing complex spreadsheet models
• Adept at quickly studying business scenarios, see the big picture and propose suitable solutions
• Very good at translating business needs into functional requirements and to formulate an action plan
• Well-versed in project estimation, creating technical drawings, process flow diagrams, etc.
• Broad technical knowledge of application architecture, enterprise application integration, relational databases, ETL, data validation, web technologies and customization of off-the-shelf packages
• Tech: Oracle DB, PL/SQL, SQL Server, T-SQL, .NET/VB, C , ASP, XML, Web Services and Siebel
• Good Working knowledge of MS Word, Excel, SQL, Visio, MS Project and Powerpoint

Work Experience:

Consultant - Project Manager / Business Analyst

Confidential

• As a consultant reporting directly to the CIO for the largest Public Housing Agency in the country, responsible for managing a variety of Information Technology projects using Waterfall and Agile methodologies
• Presently handling a portfolio of 4 projects about 3 mil , each at different stages in the life cycle
• Projects involve the delivery of public facing websites confirming to strict guidelines and coordination of all activities involving other city agencies handling hardware/infrastructure components
• Responsibilities include building a detailed project plan, negotiating with Development, QA/BA/Networking teams to secure resource commitments, working closely with business users in capturing requirements, tracking project costs, identifying risks and mitigation plan, monitoring and tracking project progress, conducting periodic meetings with and communicating appropriately to different stakeholders
• Ensure all activities required for QA, UAT and Training are thoroughly identified, documented and communicated to all stakeholders and closely monitor the progress and quality of deliverables
• Periodically meet with stakeholders for Gate reviews and discuss project priorities, roadblocks, etc.
• For Agile projects, manage tasks through release planning, sprint planning and daily scrums. Identify and communicate dependencies and impediments to stakeholders and help overcome roadblocks
• Also acting as the Business Analyst for certain projects, I am also responsible for clearly documenting the business requirements, process flow, user stories and creating wireframes in addition to serving as an effective process consultant
• Extensively interacted with software vendor teams with project execution, scope management, delivery quality, contract/SLA review, etc.
• As a key member of the business transformation team, conducted brainstorming sessions, studied present challenges, analyzed various options and recommended necessary process changes to effectively implement projects at the agency
• Developed an Excel based PMO dashboard to graphically show key performance metrics of projects

Project Manager / Business Analyst

Confidential

• As a founding member of this company offering CRM and Business Intelligence services, was involved in all aspects of a new startup - formulating business strategy, preparing detailed business plan for investor funding, marketing plan and operations strategy, budgets and capability development
• Worked with various project delivery stakeholders including business analysts, application developers and hardware/IT team to ensure projects were executed in an effective and timely manner
• Continuously tracked and monitored the status of projects by conducting daily/weekly meetings with business and delivery teams
• Researched and negotiated price/service contracts with hardware/software/telecom vendors
• As the point person for solutions based on the Microsoft platform, coordinated all activities such as acquiring relevant software, developing internal training programs on the Microsoft technologies DotNET/ASP/C and guiding the team in developing Proofs-of-Concept PoC
• Technology focus areas included Upgrades, Integration and Maintenance on the Siebel CRM platform, development on MS CRM, Sharepoint and Business Intelligence OBIEE MS BI
• As an Agile evangelist, successfully introduced Scrum practices to the organization through formal orientation and coaching with a focus on business purpose

Sr. Consultant, CRM Business Intelligence

Confidential

• Responsible for preparing project proposals in response to RFPs in this multi-national financial software services company. Work involved thoroughly understanding the business requirements, effort estimation, cost/profitability computation, resource planning, and creating a comprehensive proposal
• Closely worked with multiple PMO entities that oversaw various projects executed by teams from multiple business units/geographies
• Routinely audited projects to review operational parameters measuring overall project health, quality metrics, productivity metrics and customer satisfaction
• Regularly worked with the PMO team in preparing reports and presentation materials for quarterly senior management review
• Helped prepare departmental operating budgets, revenue forecasts and expense projections
• On a consultative role in London, UK, worked with client senior management to understand business goals, constraints and priorities. Prepared detailed solution roadmap including time-bound milestones
• Ensure all project related documents were stored/updated in a Lotus Notes repository

Project Manager / Process Consultant

Confidential

• Directed business strategy and operations in this 100-seat Business Process Outsourcing company engaged in electronic publishing work document digitization, XML/HTML/SGML conversions for electronic content delivery, etc.
• Responsible for a variety of projects comprising of software development, marketing campaigns and US operations/infrastructure setup. Project stakeholders consisted of teams encompassing technology, sales/marketing, legal and operations
• Monitored project progress, coordinated and regularly communicated with the cross functional teams to provide status updates, identify project risks and plan contingency measures
• Acted as escalation point for customer's questions and issues and provided prompt resolution to problems relating to hardware, software, performance and availability
• Managed many marketing programs involving direct marketing campaigns, setting up exhibits in industry conferences, identifying suitable business partners, drafting/negotiating contracts, etc.
• Directed the development of a comprehensive Workflow Management software to enable smooth execution of work and collaboration by teams in US and India
• Wrote detailed client proposals specifying deliverables, SLA and pricing for offshore/onsite services

Consultant / Project Manager Siebel CRM Upgrade

Confidential

• As a technical consultant representing the business team, liaised with Mars' technology division with various aspects of the Siebel CRM upgrade
• Helped manage a portion of the overall project accountable for the Account Profile Management, Trade Promotion Planning, Forecasting, Deductions Management and Budgeting modules.
• Project status was submitted to the PMO frequently and attended PMO status review sessions, answering queries pertaining to my end of the overall project
• Communicated with business managers through weekly/daily reports to provide status updates and highlight project risks
• Helped coordinate the Integration Testing process ensuring robust data interfaces between Siebel CRM and numerous internal applications including the Sales data warehouse
• Performed rigorous tests as part of UAT process consisting of teams from various global markets

Delivery/Project Manager

Confidential

• Managed multiple projects on compressed timelines following RAD/Agile methodology in this fast-paced Internet startup company offering Mobile Commerce and Siebel CRM solutions
• Managed a team of 20 software engineers working in multiple technology areas - C , Visual Basic, J2EE, IIS/ASP, SQL Server, Oracle and Siebel
• Organized and conducted requirements sessions with the business and IT team. Interacted with the business users, application developers, technology team and QA team as needed to resolve issues and to ensure that project progressed as per the plan
• Managed several projects such as Obtaining vendor certification for our solution, Call-center software migration, Comprehensive Data Dictionary Compilation, Siebel Data Quality Metrics Tool, etc.
• Liaised between product owners and offshore software development vendor. Played a major role in ensuring success with their outsourcing initiatives

Consultant / Business Analyst Developer

Confidential

• Designed Developed a Portfolio Rebalancing Management System for Credit Derivatives handling a portfolio of nearly 30 billion. The business objective was to reduce regulatory reserve requirements on traditionally low yielding assets
• Conducted extensive interviews with business owners and various other supporting groups to understand the business needs. Translated complex formulas into simple to follow flow charts. Prepared the functional specification, data model and the technical specifications
• Rapidly created a prototype consisting of several complex screens. Organized JAD sessions with the end-users in refining this prototype to create a final blue-print for development
• Thoroughly understood the business process in a very short time. The client was so impressed with the work that they extended my 3 month contract by an additional 15 months to lead the development phase and consented to a big increase in my billing rate

Programmer / Business Analyst / Consultant

Confidential

• Engaged with this premium cosmetics manufacturer for 10 years, serving multiple business units, successfully designing/developing/managing many key enterprise applications
• Business areas served include Sales Force Automation Retail Systems, Order Entry, Order Processing/Invoicing, Automatic Product Replenishment , Retail/POS, Finance/Purchase Order, Consumer Relations and Packaging
• Provided creative solutions to many business problems that resulted in major business initiatives, creating great value to the organization.
• Converted many high-level ideas to functional design and directly involved in the delivery and implementation of those solutions
• Designed and implemented a data warehouse to support the sales and customer service teams providing information to be queried by users via client/server technologies
• Worked very closely with the field sales executives in creating various sales force automation programs and also helped train them and provided ongoing enhancements and support