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Project Manager Resume

FloridA

TECHNICAL SKILLS:

Active Directory, MS Exchange System Manager, User Administration on Windows, Application packaging, Windows Server Administration, Networking, ServiceNow, Remedy, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Florida

Project Manager

Responsibilities:

  • Managing projects portfolio, utilizing Agile, Scrum, Waterfall methodologies, like
  • Application development, deployment, upgrades & enhancement
  • Hyperion Financial Management
  • Oracle ERP R12
  • ServiceNow
  • Tableau
  • Qlik
  • Infrastructure deployment, refresh & upgrade
  • Windows Server 2012R2
  • Storage upgrade
  • Wireless infrastructure upgrade
  • Database upgrade
  • Customer experience enhancement
  • Implementation of Self - service portal
  • Implementation of Chat Bot, NLP engine
  • Slack enterprise grid
  • RPA based automations
  • App based dashboards
  • Cloud migrations
  • Google Cloud
  • AWS
  • Azure
  • IT Security
  • Patch management and Vulnerability reporting
  • Single Sign On
  • Defining, Implementing & ongoing execution of Change & Release Management process
  • Defining organization change management process
  • Enabling tools for organizational change management
  • Governing recurring CAB/CCG/Release meetings for Go - No-Go Decisions
  • Increased availability of mission critical services from 85% to 99% using Six Sigma
  • Reduction in effort spent by 20% over a year, leading to cost savings and speedy delivery
  • Managing onsite (20%) and offshore (80%) team
  • SOW & Contract Management
  • Transitioning of IT services (Application, Infrastructure & Service Desk)
  • Managing the complete life cycle of transitioning new & inflight projects to Operation teams
  • Implementation, tracking compliance & improving the cross functional processes
  • Implementation of PMO function and enabled data driven business insights
  • Tracking and managing overall SLA & KPI
  • Implementation of data driven automations and publishing ROI to executives
  • Ensuring compliance to GDPR, ISAE, SOX audits

Confidential, Wisconsin

Project Manager

Responsibilities:

  • Utilizing Waterfall & Agile methodologies for project like:
  • SAS 9.4 implementation, integration & upgrade
  • Upgrade of internal audit application handling client sensitive data
  • Upgrade of internal financial application used by sales, AP, AR
  • Predictive Analytics initiative
  • Enterprise Automation & Orchestration
  • Upgrade of telephony & fax system
  • Data center redesign initiative
  • Office 365 rollout
  • Managing Scope, Schedule, Cost, Resources, Risks & Issues required to deliver the project
  • Executive level review of project & Stage gate review for ongoing funding
  • Six Sigma initiative to increase the successful back up rate from 75% to 98%
  • End to end delivery of project and the outcomes
  • Managing changes, risks, issues associated with the project and creating mitigation plans
  • Track, report and highlight any deviations from the plan, design and implement correct plans to meet the project objectives on schedule and in budget
  • Implement Lean principals during project execution phase to bring in efficiencies
  • Managing onsite (10%) & offshore (90%) project team
  • SOW & Contract Management

Confidential, Wisconsin

Project Manager

Responsibilities:

  • Google email service rollout project
  • Managing supply chain for end user computing across 54 countries
  • Managing hardware implementation and refresh projects
  • Managing OS and software upgrade projects
  • Hardware and software asset management
  • Managing 6 vendor contracts including vendor performance, commercials & credits
  • Executing the OS Upgrades, package rollouts, site moves, hardware refresh projects end to end
  • Designing solutions & processes for support (Executive support process, Hub & Spoke model, BYOD, Data center support)
  • Implemented Six Sigma improvement initiative to increase engineer efficiency by 25% and reduce end user downtime to 1% from 9%
  • 25% reduction in TCO year on year for 3 years
  • Managing service transition & creating SOP & documentation for ongoing support
  • Managing globally distributed team

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

  • Managed POS upgrade, asset refresh and upgrade projects
  • Six sigma-based service improvement to reduce effort and TCO by utilizing automations like self-help portals for users & tools for the support team
  • Managing and completing the transition & implementation for global service Operations
  • Creation & Implementation of technical & Process SOP & Training material including SMTD & EPD for the SD team
  • Defining and documented IM, MIM, and VIP User Support Process along with 5 other Operational processes
  • Implementations of data driven processes for operational hygiene & excellence to increase user experience
  • Onboarding of Service Operation Analysts, Leads & Manager
  • Responsible for managing globally distributed team (NA-25%, Europe- 50%, Asia 25%)
  • Managed complete End User Computing Supply chain for hardware & software for 45 global sites including consumer sale stores, corporate HQ
  • Executing the OS Upgrades, package rollouts, site moves, hardware refresh projects end to end

Confidential, NY

Project Manager

Responsibilities:

  • Exchange server migration from 5.5 to exchange 2003 project with zero downtime to end users
  • Ongoing support for end user computing, server administration, data center management
  • Driving improvement initiatives to reduce overall response and resolution time of end user requests leveraging lean principles
  • Managing onsite (40%) and offshore (60%) team

Confidential

Project Manager

Responsibilities:

  • Managing ongoing support for windows server, email exchange server, Active Directory and User Administration
  • Ongoing support for end user computing, server administration, data center management
  • Driving improvement initiatives to reduce overall response and resolution time of end user requests leveraging lean principles
  • Data analysis using MS Office tools (access, excel)
  • Team performance management

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