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Sr. Project Manager Resume

Atlanta, GA

SUMMARY:

Accomplished Software and IT Professional with 25 years of varied experience in multiple roles including Agile Coach, Scrum Master, Technical Project Manager, Technical Manager, and Systems Analyst. Skilled Agile project leader; able to work autonomously or in team - centered environments, providing in-depth training, mentoring, and support. Adapts easily to rapidly changing situations, smoothly managing the transfer of technology and knowledge. Reputation for taking ownership, embracing tasks, and getting the job done.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

  • Contracting through Trustpoint.One to Confidential .
  • Acting as Scrum Master helping stand up new Site Reliability Engineering team.
  • Servant leader to new and growing team. Teaching the team Agile principals using Scrum and Kanban methodologies using Jira.
  • Supporting business initiative of standing up new CMS system.

Confidential, Atlanta, GA

Agile Coach

Responsibilities:

  • Agile Coach Confidential Top 5 Confidential Company.
  • Agile Coach for four Product and DevOps teams using SAFe, Scrum, and Kanban
  • Supported SAFe rollout and the program’s first PI Planning.

Confidential, Atlanta, GA

Manager / Agile Coach

Responsibilities:

  • Agile Coach for two SAFe programs of 12 teams using Scrum, Kanban, and Jira.
  • Scrum Master for four teams using Scrum and Jira.
  • Agile Coach Confidential Top 5 American Fast Food Chain.
  • Coached department through first PI Planning.
  • Performed Agile assessment and supported Agile training.
  • Agile Coach Confidential International Media Conglomerate Company. Performed Agile assessment and delivered multiple Agile training sessions.

Confidential, Atlanta, GA

Scrum Master / Agile Coach

Responsibilities:

  • Hired by VP of Engineering, a previous leader Confidential, to revive a failing Agile Transformation.
  • Acting lead of Agile PMO reporting to VP of Engineering and responsible for all processes in department.
  • Initially served as Scrum Master to six agile teams each Confidential various states of the agile transformation life-cycle.
  • Quickly guided three core teams toward consistent and increasing velocity using Scrum and story point estimation using planning poker.
  • Focused on team identity and continuous improvement by introducing team retrospectives.
  • Introduced release forecasting using velocity. Early in release cycle identified risk that the previously forecasted major release, was going to be six months late, this allowed leadership across the company to make appropriate adjustments. Forecast for the nine month release was accurate two within weeks.
  • Facilitated creation of new Release Process for the Engineering Department.
  • Guided teams toward high performance by encouraging a culture of experimentation. Some teams chose to adopt Kanban.
  • Monitored for, identified, and cleared team impediments. Mentored teams on self-identifying impediments.
  • Guided teams to improved software delivery pipeline and branching practices using DevOps principals.
  • Initiated and facilitated a Development & Automation Community of Practices.
  • Training and mentoring team members acting as Scrum Masters.
  • Coach and guided Product Team on best practices on story creation, acceptance criteria, and release scoping.
  • Identified and organizational anti patterns. Engaged directly when escalated to leadership when appropriate.
  • Initiated and Facilitated Daily Scrum of Scrums involving all teams to resolve cross team impediments.

Confidential, Atlanta, GA

Scrum Master / Agile Coach

Responsibilities:

  • Facilitated Confidential ' Agile transformation acting as Agile Coach for the first two Scrum teams. Mentored two junior Scrum Masters.
  • Served as Scrum Master for two Software Development teams, guiding the teams to high performance.
  • Served as Agile coach for two Data Warehouse development teams, implemented Kanban and mentored the team on best practices.
  • Coordinated with offshore Scrum Team working on a project with one my local Scrum teams.
  • Initiated and facilitated an Agile Community of Practice.
  • Integrated DevOps team member on a Product team to enable faster environment creation and software delivery.
  • Project Managed up to five major projects concurrently.
  • Performed Release planning using Scrum and Kanban methodologies.
  • Coached and guided Product Owners on story creation and acceptance criteria.
  • Mentored PMO Manager on Agile practices. Assisted in identifying and escalating organizational impediments.
  • Created and provided initial hire introduction to Agile course.

Confidential, Atlanta, GA

Manager, Application Support, Middleware Configuration Management

Responsibilities:

  • Lead the team during built out of hundreds of new servers to double production capacity.
  • All production implementations executed without significant issues.
  • Implemented new tool for tracking production implementations.
  • Hired four addition team members.

Confidential, Atlanta, GA

Manager, Application Support

Responsibilities:

  • Lead and mentored team of 20 developers and analysts located on and off shore.
  • Provided hands on technical support for WebLogic, Linux, and Oracle.
  • Performed in-depth systems analysis for database and application performance issues.
  • Consulted with development and DBAs on architectural and operational aspects of application.
  • Recommended and implemented successful 24/7 support team for Java / WebLogic / Linux / Oracle enterprise application.
  • Team met all SLAs for issue resolution before the team was aware it was being measured.
  • Created tools and processes that reduced application deploy time from two hours to five minutes, reducing production downtime.
  • Tuned WebLogic/Java memory settings to prevent daily WebLogic crashes, increasing up-time of application from 96% to 99%.
  • Tuned Java garbage collection parameters to meet requirements of 70 ms response times for high volume mail processing. Reduced reject rates from 30% to 15%.
  • Drove architectural changes to database and application to improve performance. Reduced mail processing reject rates from 10% to 3%.
  • Implemented application SLA monitoring.

Confidential, Atlanta, GA

Technical Project Manager / Scrum Master / Agile Coach

Responsibilities:

  • Served as Agile Project Manager and Manager of Network Engineering and Operations.
  • Served as Scrum Master facilitating three Scrum teams in the creation of high quality software in a Java / Linux environment .
  • Coordinated the creation and timing of bi-monthly releases to production.
  • Led creation of development and production operation processes and procedures. Responsible for vendor relations and management.
  • Created and maintained departmental budget.
  • In role of Manager of Network Engineering and Operations led a team of five, responsible for operations and maintenance of business-critical application and network infrastructure.
  • Acted as Postgres DBA maintaining multiple replicated production databases.
  • Managed a team of five and project managed a team of 20 for two years. Jira Administrator.
  • Converted team of 15 developers and testers from traditional waterfall methodology to three agile Scrum teams. Each team successfully delivered their first projects on time using new methodology.
  • Created and provided Agile training sessions to teams and leadership.
  • Coordinated end to end delivery of over 20 development and operational projects.
  • Project managed build out and transfer of production operations to a new data center, improving power consumption and network reliability. Increased system availability from 99.4% to 99.6%
  • In first month with company identified and corrected a longstanding database problem which increased system availability from 97% to 99%.
  • Identified and hired five high quality employees, involved in hiring eight others.
  • Managed and mentored company’s Product Owner on best practices.

Confidential, Atlanta, GA

Data Analyst

Responsibilities:

  • Developed processes in PL/SQL to analyze raw usage records to ensure consistent processing for client Confidential.

Confidential, Atlanta, GA

Lead Integration Analyst

Responsibilities:

  • Responsible for the installation and ongoing maintenance of 25 concurrent Infinys CSM / OM and Billing environments.
  • Built out and maintained production environments after launch of project.
  • Led Software Configuration Management team handling builds and deploys of core and custom software.
  • Worked with development to determine release contents, create the release, and deploy the release to all environments.
  • Installed and maintained 25 concurrent Infinys installations, including production, in Java / Solaris / WebLogic environment.
  • Developed, implemented and maintained custom software configuration management process.
  • Created, documented, and knowledge transferred application administration processes and procedures.

Confidential, Cincinnati, OH

Senior System Analyst

Responsibilities:

  • Served in multiple roles for wireless billing software company, consisting of 44,000 employees worldwide and generating $2.32 billion in revenue annually.
  • Promoted to Senior System Analyst.
  • As Team Lead provided project management, business analysis, and technical leadership for Confidential reference data configuration for new client, Orange France (France Telecom) in Paris, France. Involved in all aspects of project application life-cycle including project management, strategic planning, analysis, requirements, design, budgeting, training, and technical support.
  • Directly accountable for production certification, installation, shakeout, and performance testing of Infinys and Geneva products.
  • Conduct performance tests on usage subsystem to ensure smooth production operation Confidential current and projected volumes.
  • Built and developed a highly effective team by hiring, training, and mentoring quality professionals. Managed a team of five for two and half years. Planned and established performance test procedures for new CSM subsystem using Load Runner.
  • Performance tested new Java/WebLogic/Solaris based CSM (Customer Service Management) subsystem for production launch with Sprint/Nextel.
  • Created new policies for issue management, new data tracking, and release and patch processes.
  • Designed processes for tracking and coordinating data release and patches, tracking problems and resolutions, creating new data, and verifying client created configuration data. Developed company’s best practices for data migration; propelled project to testing phase, conducting practice conversions.

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