PROFILE:

Impact oriented professional with over 10 years of experience in delivering Information Technology enterprise projects to improve efficiency, reduce costs, and exceed expectations. Strategic thinker with strong managerial and technical skills in varied IT related areas. Solid problem solving skills with the ability to analyze and prioritize requirements to meet expectations. Analytical, diligent, driven, collaborative, creative, disciplined and articulate.

I T SKILLS:

• IT Project Management skills
• Vendor Management
• IT Service/Operations Management
• IT Consulting/Planning
• Business Continuity and Disaster Recovery
• Planning and Scheduling
• Strong leadership skills, presentation, verbal and written communication skills
• Software Development Lifecycle SDLC (Waterfall and agile methodologies)

TECHNICAL SKILLS:

Microsoft Office: PowerPoint, Microsoft Excel, Visio, Microsoft Project, Word etc. Google Docs

Databases: Oracle, MS - SQL

Operating Systems: Windows- all versions, linux-Ubuntu, Unix-SunOS

Web Servers: IIS, Apache

ERP: SAP

CRM: Salesforce.com

Development Tools: MS Visual Studio Team System

Project Management Software: MS-Enterprise Project Management, Primavera P6, Primavera Unifier, Innotas

Collaboration/CMS/ECM: MS-SharePoint

Cloud computing/virtualization: VMware, hyper-v, Azure, AWS

Business Intelligence: Cognos, MS-SQL

Proxy server: MS- ISA, MS- TMG, Bluecoat

Messaging/Email Server: MS -Exchange

Unified Communications: MS Lync/Skype for Business/Teams, Cisco CUCM

Infrastructure Deployment and Management: MS System Center Suite SCCM, SCOM, SCSM

Programming Languages: ASP.NET, PHP, SQL, PL/SQL, Javascript, C#, VB.NET, VBscript, Python HTML

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager/Consultant

Responsibilities:

• Providing IT and business advisory related services.
• Managing enterprise infrastructure services delivery.
• Working with vendors to deploy technology and services.
• Developing project business cases and cost estimates.
• Assessing emerging technologies.
• Developing and managing vendor relationships.
• Project involved facilitating the startup of H&R Block franchise in Saudi Arabia with AlHoshan Consultants to provide services in accounting, tax and finance verticals.
• Responsible for business requirements gathering, resources identification, stakeholder engagement and communication management.
• Successfully engaged H&R Block management and AlHoshan Consultants to establish the startup.
• Project involved facilitating the startup of Duchess Drug Mart to provide pharmaceutical and retail services to Brooks residents and surrounding areas.
• Responsible for providing advisory services in business planning, location assessment, lease negotiation, in corporation process, accounting and IT software and hardware selection.
• Duration: 6 months.
• Successfully completed the project resulting in successful launch of Duchess Drug Mart and the pharmacy being nominated for the 2019 Business of the Year awards by Brooks Chamber of Commerce.
• Project involved the implementation of network, security and VoIP infrastructure at Inter Confidential field offices to facilitate efficient access to business applications/ corporate information (records, data etc.) and existing/future IT services.
• Responsible for end - to-end project management: project initiation, project scope management, project planning, risk management, business requirements gathering and verification, overseeing technical design, resource assignment, vendor management, financial planning, resolving project issues, effective team building, tracking project deliverables, project execution, and post-implementation review.
• Environment: Cisco CUCM 10.5, Cisco (routers, switches and IP phones), VMware ESXi 5.5, Riverbed Steelhead, 1000 total users.
• Successfully completed the project enabling improved productivity and communication among users and resulting in telco PSTN cost reduction.
• Project involved the migration and redesigning of existing VoIP infrastructure at Inter Confidential from CUCM 8.5 to CUCM 10.5 in the main datacenter to ensure continuous support from software vendor (Cisco) by eliminating risk of running old platforms that will eventually reach end of support stage.
• Responsible for end-to-end project management: project initiation, planning, business requirements gathering and verification, overseeing technical design, project execution, and post-implementation review.
• Successfully completed the project to ensure continued vendor support, resulting in minimized service interruption risk.
• Project involved setting up SQL 2012 server environment at Inter Confidential, adding it to the existing SQL 2005/2008 environment, migrating compatible applications and creating migration roadmap to unify and consolidate current and new applications on a single SQL database platform/environment.
• Responsible for end-to-end project management: project initiation, planning, business requirements gathering and using appropriate verification techniques, overseeing technical design, project execution, roadmap creation, and post-implementation review.
• Successfully completed the project to leverage new features available by SQL server 2012 to ensure efficient resource utilization, resulting in scalable SQL Server 2012 environment ready to host current and future applications.
• Project involved the implementation of IT services at Inter Confidential ’s newly acquired floor to facilitate efficient access to business applications/ corporate information (records, data) and existing/future IT services.
• Responsible for end-to-end project management: project initiation, planning, business requirements gathering and verification, overseeing technical design, resource assignment, coordination between IT and facilities management, vendor management, project execution, and post-implementation review.
• Successfully completed the project enabling improved productivity and communication among users.
• Project initiated to enhance Inter Confidential ’s corporate VoIP system and cater to the business needs.
• Responsible for end-to-end project management, business requirements gathering and verification, and communications management.
• Project initiated to upgrade IE 9 to IE 11 at Inter Confidential .
• Responsible for end-to-end project management, business requirements gathering and verification, and communications management.
• Project initiated to deploy IBM Gen2 controllers to the existing SAN environment at Inter Confidential .
• Responsible for end-to-end project management, business requirements gathering and verification, and communications management.

Environment: IBM Storwize V7000.

Confidential

Consultant

Responsibilities:

• Part of MBA consulting team to provide solutions for cost optimization and improved efficiency of IT -Application Lifecycle Management services.
• Delivered solutions for ITIL compliance, change management and cost optimization resulting in projected cost savings of over 1 million CAD over 5 years.

Confidential

IT Projects Manager

Responsibilities:

• Managed IT projects relatedto infrastructure, software implementation, virtualization, unified communication and disaster recovery.
• Contributed to IT strategy, EIS planning, architecture, budgeting, decision making, IT partnership/relationship management, financial performance and project management methodologies.
• Prepared RFPs for new projects. Developed and managed vendor relationships.
• Project was initiated to centralize project management, facilitate collaboration and timely creation of progress reports, document management, business process automation, and centralized deployment and management of .NET applications
• Project involved the setup of SharePoint 2010 infrastructure, migration of existing SP 2007 internal portal, implementation of MS-EPM 2010, and consolidation of .NET applications on a single infrastructure.
• Responsible for end-to-end project management, business requirements gathering and verification, installation and management of MS-EPM 2010, and delivering end-user training.
• Successfully completed the project: placing client among the top three government organizations proactively monitoring and controlling projects, and resulting in improved productivity and communication among users.
• Responsible for end-to-end project delivery: project initiation, develop comprehensive project plan, business requirements gathering and verification, project risks, project reporting, presentations, overseeing technical design and integration with Cisco voice infrastructure and Polycom video conference, resource assignment, evaluating vendors, influencing team members, project documentation, project execution, and post-implementation review.
• Successfully completed the project enabling improved communication channels among employees and resulting in licensing cost reduction by 30%.
• Project involved the migration and redesigning of existing VoIP infrastructure (4 call managers to run as one solution) in the main datacenter to enable high-availability, resiliency, and support the increasing number of users.
• Responsible for end-to-end infrastructure project management, business requirements gathering and verification, and overseeing technical design.:
• Project involved the implementation of VMware vSphere and MS Hyper-v to introduce virtual test-development-production environments, consolidate servers and improve DC resources utilization.
• Responsible for end-to-end project management, business requirements gathering and verification, technical design creation and implementation.
• Project initiated as Phase 1 of Disaster Recovery and Business Continuity program to improve data life cycle management, capacity management, and enable high-availability.
• Project involved setting up SAN, backup system, migrate data to the new storage and setup the backup system and policies.
• Responsible for end-to-end project management, business requirements gathering and verification, and overseeing technical design.
• Project involved setting up data center with Cisco and Microsoft infrastructure with team of 5 members and two subcontractors.
• Responsible for end-to-end project management including subcontractor management.
• Managed redesign and system development of in-house HRMS project using ASP.NET, resulting in cost savings of ~$28.5K (100,000 SAR) for the company.
• Self-trained on Cognos BI by taking the initiative to setup the system for testing and evaluation and EMEA clients demo purposes.

Confidential

Systems Developer/Consultant

Responsibilities:

• Developed a complete web-based news management solution enabling anywhere access for all of client’s employees.
• Utilized AJAX and web services to enhance user experience in all solutions developed for clients, AJAX was relatively unknown to the development community in Middle East at the time.
• Developed complex data-validation scripts for a voters’ management solution, eliminating completely data entry errors.