EXECUTIVE SUMMARY:

• Accountability | Leadership | Integrity
• Program Management Executive Summary
• Results - driven PMP® certified program management professional with 15+ years of experience directing projects and program efforts, maximizing business opportunities, managing client expectations, measuring customer satisfaction, and ensuring compliance with legal and regulatory requirements.
• Possess first rate skills in directing full cycles for complex, multi-site programs and initiatives.
• Proven ability to deliver substantial revenue, productivity, and quality improvements through well managed, on-time projects.

AREAS OF EXPERTISE:

• Project/Program Management
• Strategic Planning
• Resource Management
• Account Management
• Customer/Client Relationship Management
• Vendor Management
• Project Governance and Planning
• Infrastructure/Network
• Disaster Recovery/Business Continuity/Information Security
• Process Improvement
• Communication Skills (verbal, interpersonal, and written)
• Time Management and Organization
• Operations Management
• Risk Management and Mitigation
• Issues Analysis and Resolution
• Procurement/Purchasing
• Financial Transaction/Payment Processing
• Mentoring
• Business Analysis/Technical Writing
• Budget and Forecasting
• Methodologies: PMBOK/Waterfall/Agile/Scrum/Iterative
• Portfolio management tools: Clarity, PPM, Planview

TECHNICAL SKILLS:

Technologies: Web, .NET, JAVA, EPM, Oracle, GPR card platform, UX, IVR, SQL, SAP, eCommerce

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Project/Program Manager Consultant

Responsibilities:

• Provided consulting services primarily concerned with the strategy, structure, managements and operations of organizations.
• Partnered with clients advising how to use information technology in order to meet their business objectives.
• Identified issues/risks and developed and executed mitigation plan.
• Worked with clients to help integrate and improve the structured and efficiency of IT systems.
• Provided coaching and guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently
• Directed portfolio/project activities of business unit, customer relationship management, to ensure initiatives are delivered on time and within budget.
• Authored and managed project artifacts (Statement of Work, Scope & Design Documents, SharePoint, Status Reports, financial forecasting/budget, hardware purchases, etc.) and presented to senior/executive level management.

Confidential

Project/Program Manager Consultant

Responsibilities:

• Using Agile methodology, project managed cross-functional teams supporting credit card processing, payment/transaction processing, Point of Sales (POS) and Mobile POS features and functionality.
• Managed multiple store code, hardware and/or networking deployments across multiple states.
• Managed vendor relationships, purchases orders and invoicing utilizing the Ariba and Planview applications.
• Developed and maintained a productive relationship with the project sponsors, customers, users, and key stakeholders.
• Authored and managed project artifacts (Statement of Work, Scope & Design Documents, SharePoint, Status Reports, financial forecasting/budget, hardware purchases, etc.) and presented to senior/executive level management.

Confidential

Responsibilities:

• Project managed cross-functional teams by working closely with all aspects of the product development.
• Build development road maps, managing project schedules, and collaborating to resolve issues in one or more Business Units.
• Managed Fraud, Waste, and Abuse (FWA) program healthcare applications development projects using Waterfall methodology.
• Directed portfolio/project activities of business unit, customer relationship management, to ensure initiatives are delivered on time and within budget.
• Authored and managed project artifacts (Statement of Work, Scope & Design Documents, Innotas, Alfresco, Status Reports and presented to senior/executive level management.

Confidential

Project/Program Manager Consultant

Responsibilities:

• Managed information security firewall migration project
• Managed VoIP project; Managed project converting the Department’s electronic payment processor providing a more secure process for Confidential payment processing
• Directed portfolio/project activities of business unit, customer relationship management, to ensure initiatives are delivered on time and within budget.
• Develop and documented process improvements, which streamlined DBF’s business process, created efficiencies, reduced costs, and/or increased customer satisfaction.
• Managed vendor(s) to ensure timely and accurate completion of vendor’s responsibilities.
• Developed and maintained a productive relationship with the project sponsors, customers, users, and key stakeholders.

Confidential

Project/Program Manager Consultant

Responsibilities:

• Developed and executed an efficient internal communication strategy for ensuring communication with all levels of management within the team.
• Managed SDLC of financial payment processing system;
• Managed cyber/information security proprietary application upgrade;
• Developed and delivered a project management program encompassing all the details of a project to the team members. Identified issues/risks and developed and executed mitigation plan.
• Project managed Cloud, Cyber Security, application development and infrastructure projects using Agile and Waterfall methodologies.
• Directed portfolio/project activities of business unit, customer relationship management, to ensure initiatives are delivered on time and within budget.
• Authored and managed project artifacts (Statement of Work, Scope & Design Documents, SharePoint, Status Reports, financial forecasting/budget, hardware purchases, etc.) and presented to senior/executive level management.

Confidential

Responsibilities:

• Delivered high-profile, cross-functional, enterprise-wide infrastructure projects to key clients, ensuring predictable, consistent, and successful project delivery.
• Planned, coordinated, and monitored medium to large sized scope and budget projects and partnered with key business stakeholders to ensure a successful initiation and deployment of projects.
• Directed financial full life cycle application (SDLC), conversion, integration, migration, and infrastructure projects in a large, complex, matrix environment utilizing Waterfall and PMBOK-based methodology; Led cross functional teams of 10-20 on/offshore resources.
• Directed the development and management of budgets, financial forecasting, determining project scope, liaising between clients and staff throughout project lifecycle, and ensuring objectives were met (i.e. collect and report metrics to leadership, coach team members, provide performance assessment and feedback, etc.)
• Directed portfolio/project activities of business unit, customer relationship management, to ensure initiatives are delivered on time and within budget.

Confidential

Project/Program Manager Consultant

Responsibilities:

• End-to-end responsibility for the success of the critical global IT projects that will evolve and transform Confidential ’s business processes and capabilities; management of the IT project lifecycle from definition to deployment, made possible through engagement with senior Confidential leaders, cross-functional stakeholders, and development teams.
• Directed strategic and tactical planning and support for transformation program to ensure projects are completed in accordance with Confidential business strategy to meet its business goals.
• Directed the development and management of budgets, financial forecasting, determining project scope, liaising between clients and staff throughout project lifecycle, and ensuring objectives were met (i.e. collect and report metrics to leadership, coach team members, provide performance assessment and feedback, etc.)

Confidential, Atlanta, Georgia

Project/Program Manager Consultant

Responsibilities:

• Presented detailed project strategy, metrics, and project summary to senior-level management and conduct post implementation analysis to determine areas for program improvement.
• Project managed the Oracle Hyperion application upgrade from 9.3.1 to 11.1.2.2, integration, and migration.
• Managed vendor (global provider) to ensure initiatives are delivered on time and within budget.
• Directed the development and management of budgets, financial forecasting, determining project scope, liaising between clients and staff throughout project lifecycle, and ensuring objectives were met (i.e. collect and report metrics to leadership, coach team members, provide performance assessment and feedback, etc.)

Confidential

Responsibilities:

• Stood up new Confidential GPR Card Platform with the supporting SDLC environments which included ensuring an entire supporting infrastructure was architected, built, configured, tested and deployed.
• This included upstream UX components like a new cardholder website, payment processing, IVR script & flow, Customer Service Desktop and SMS customer service notification; network services including redemption services, sales/activation & reload network and encryption technology services.
• Managed the development and implementation of $12 Million Disaster Recovery/Business Continuity infrastructure solution, database consolidation and Windows migration.
• Directed portfolio/project activities of business unit, customer relationship management, to ensure initiatives are delivered on time and within budget; developed and managed project artifacts (Statement of Work, Charter, Scope & Design Documents, SharePoint, Status Reports, Budget, forecasting, hardware purchases, risk mitigation plans, communication plans, etc.) and presented to senior/executive level management.