We provide IT Staff Augmentation Services!

Program Manager Resume

San Jose, CA

SUMMARY:

  • A highly motivated, enthusiastic Agile Consultant with 16 years of IT experience across multiple industries, in varying capacities and a quick learner.
  • Seeking challenging opportunity for leading and coaching teams on Agile Practices, Scrum as well as process frameworks SAFe.
  • Hands on with Agile Project Management (Scrum & Kanban), SAFe implementation, E2E Project Management, Agile Development, Test Management, Business Analysis, third party coordination, Risk Management, Finance and Budget Management and Release Management, conflict management
  • 8 years of solid experience in delivering IT projects as a Sr. IT project manager out of which 7 years in Iterative and Incremental Project Management methodologies.
  • An innovative, effective communicator, facilitator with a unique blend of enterprise and technical vision
  • Skilled to reengineer business processes for efficiencies improvement, capacity utilization, resulting in efficient business objective delivery
  • Excellent facilitation skills with ability to drive consensus and decision making
  • Implemented SAFe 5.0 to enable enterprise to quickly adopt and respond to emerging competitive threats, identify and deliver incremental customer value and maintain quality in an evolving product and solution portfolio
  • Achieved business agility while engaging portfolios to evaluate their progress (“Measure and Grow”) on core competencies (Agile product delivery and Team and Technology Agility) and determine the next step to improve
  • Experience in handling projects in AWS, SAP PM, IDQ (BI tool), PEGA, Informatica, Mongo DB, Python, Angular JS, Node JS and AWS and conducting distributed and remote PI (Program Increment)
  • Experience in harnessing DevOps at program level using Django/GitHub and evolve the CD pipeline to accommodate new capability, technology upgrade, Security upgrade or an upgrade to comply to GRC standards.
  • Landed data migration plan in consultation with solution architecture team and stakeholder and successfully migrated date from old system to new with proper data integrity check/standards
  • Contributed to “system documenting process” to improve efficiency/predictability of the application with built in quality using data optimization tools
  • Used BI tools like Tableau and Spotfire and contributed to BP data lake built in Bigdata

SKILLS:

PL/SQL, PEGA, OBIEE, Informatica, Python, Node JS, Angular JS, SAP PM, IDQ (Informatica Data quality), Django, Spotfire, Tableau, Bigdata, MS Office (Word, Excel, Access, PowerPoint, Project, Visio), QC, Rally, Jira, VersionOne

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Program Manager

Responsibilities:

  • As a change agent propelled change across organization to drive Large solution SAFe implementation to obtain business agility while” Measure and Grow”
  • Coach leadership to lead by example to drive change with high precession and action
  • Effectively mobilize the team to be customer centric while strategize lean portfolio management, Organization Agility and continuous learning culture and execute to align Enterprise solution delivery, Agile product delivery and Team and Technical Agility
  • Scripted blueprint for change: 12 step adoption approach to configure SAFe 5.0 and achieved 25% increase in resource engagement, 30% faster Time to Market, 30% improve in Quality,35% Increase in Productivity
  • Prepare lunch and execute the ART (Agile release Train) with built in Quality (Essential flow, Pairing, peer review, creating collective responsibility on standards and security, Automation, DoD (Definition of Done)
  • Align and measure Agile product delivery with 3 dimensions “Customer centric design thinking”, “Develop on cadence, release on demand “,” DevOps and continuous delivery pipeline “
  • Ensure release on demand while focusing on Continuous exploration(CE) to bring in innovation, Continuous Integration(CI) while embedding quality and version control and Continuous deployment(CD) while focusing on a plan to release production and having flexibility in controlling release/rollback plan/Point release or patch release - Used Django framework
  • Used BI tool Tableau for customer specific case resolution data for compliance
  • Facilitated distributed PI since team members are in different geographical location ensuring readiness on Organization, content and facility
  • Initiated process improvement to limit WIP and moderate spillover from one sprint to other by calling out the dependency clearly in Program Board during team final “Team breakout” and check the predictability of the solution and align to complete design blueprint and in case not predictable define it as a SPIKE
  • Prepare and publish the Program Board and conduct program retrospective and close PI (Program Increment)
  • Facilitate Scrum of Scrum in regular interval to remove impediment and monitor team level ceremony (Sprint Planning, Daily standup, DEMO and Retrospective
  • Facilitate Program level retrospective while focusing on transparency and ensure to publish/communicate process level adjustment and effectively inspect the adherence and take appropriate steps to adopt
  • Effectively conduct PM sync and PO Sync to align organizational/Portfolio goals
  • Delivered various Agile at team and program level to promote Agile following Scrum framework and Kanban
  • Coached and mentored resources at different level to adapt to the new agile roles (Product Owner, RT Engineer, VSE, Epic owners) etc.
  • Collaborate with Engineering, Architecture and Product Management team to finalize functional workflow and Technical design blueprint
  • Delivered applications which provided a capability for Confidential internal sales team to log in to application and create Quote for the opportunity created in SFDC and search for the product to configure it and price along with the services to create deliverables and apply discount and follow the approval process before it converts to Quote
  • Involved with the team’s starting from design to development and to deploy RESTful services and involve refracturing process to improve source code for efficiency delivery of current business and forecasted business
  • Focus on API based development to ensure code quality and reusability
  • Used Rally/JIRA as the ALM tool for backlog tracking, burn-down metrics, velocity, and task management, extensively used/customized to monitor ART at program and portfolio level
  • Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the team resulting in empowered, self-organizing team
  • Effectively communicated the solution vision, backlog and success criteria to engineering and QA team to develop precise work estimate and there by project planning to the satisfaction of the stakeholders through Sprint Planning meeting
  • Developed precise work estimate, project plan and publish to different stakeholder and ensure the release date are aligned to Confidential standard delivery, facilitate Release committee
  • Defined Escalation Hierarchy and Support Notification Process to contain escalation and also defined and process to deescalate conflict
  • Built mutual trust and encouraged respect and cooperation among team members and the end clients and as a change agent, worked closely with team at every level (Portfolio/Program, Project, Scrum Team)
  • Ensure the train/team is shelled from extremal influence
  • Proactive to foresee risk and propose alternative solutions to stakeholders
  • Promoted and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management

Tools: Used: Mongo DB, Cassandra, Python, Angular JS, Node JS and PEGA, Confidential Cloud, AWS

Confidential, Houston, TX

Program Manager -SAP- PM

Responsibilities:

  • Delivered various Agile at team and program level to promote Agile and end to end Agile transformation and, Coach leadership to lead by example to drive change with high precession and action
  • Effectively mobilize the team to be customer centric while strategize lean portfolio management, Organization Agility and continuous learning culture and execute to align Enterprise solution delivery, Agile product delivery and Team and Technical Agility
  • Facilitate to lunch and execute the ART (Agile release Train) with built in Quality (Essential flow, Pairing, peer review, creating collective responsibility on standards and security, Automation, DoD (Definition of Done)
  • Prepare release on demand pipeline while focusing on Continuous exploration (CE) to bring in innovation, Continuous Integration (CI) while embedding quality and version control and Continuous deployment (CD)
  • Ensured compliance of development team with Lean enterprise principle, Agile manifesto while contributing to incremental features
  • Contributed to System process documentation
  • Facilitating delivery using BI tools Spotfire and managing BP Data lake developed using Bigdata
  • Facilitated remote PI to continue client engagement while in “Work from Home” due to hurricane in Houston
  • Used JIRA as the ALM tool for backlog tracking, burn-down metrics, velocity, and task management
  • Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the team resulting in empowered, self-organizing team
  • Effectively communicated the solution vision, backlog and success criteria to engineering and QA team to develop precise work estimate and there by project planning to the satisfaction of the stakeholders through Sprint Planning meeting
  • Developed precise work estimate, project plan and publish to different stakeholder and ensure the release date are aligned to BP standard delivery.
  • Contributed to checklist for complete migration plan and execution
  • Defined Escalation Hierarchy and Support Notification Process to contain escalation
  • Built mutual trust and encouraged respect and cooperation among team members and the end clients and as a change agent, worked closely with team at every level (Portfolio/Program, Project, Scrum Team)
  • Customized SAFe 4.0 at program and team level to bring predictability on solution delivery
  • Facilitated retrospective and making sure best practices are followed for upcoming sprint
  • Proactive to foresee risk and propose alternative solutions to stakeholders
  • Monitored the development activity of BI tool IDQ, extraction Transformation and Loading Data from SAP PM System to data warehouse and Data marts using Informatica Power Center and obtain cloud integration and data management by using Informatica Cloud services
  • Worked with the development, testing and operation team while focusing on CI and CD
  • Promoted and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management
  • Draft activities and workflow documentation for Change, Incident and Problem Management
  • Built and managed development and testing environments, overseeing developers in debugging application issue, managed the release pipeline working with business, service delivery, and transition manager and ensure release update is communicated

Tools: Used: SAP PM/Informatica (IDQ and Power Center)/Spotfire/Bigdata/AWS/Spotfire

Confidential, San Jose, CA

Sr. Scrum Master

Responsibilities:

  • Delivered various Agile at team and program level to promote Agile and end to end Agile transformation
  • Ensured compliance of development team with Scrum methodology in delivering incremental features and monitor defined process adherence
  • Coached and mentored resources at different level to adopt new agile roles (Product Owner, Team/leadership) etc.
  • Responsible for requirement documentation review in the form of Epic and User Story
  • Used Rally as the ALM tool for Backlog tracking, burn-down metrics, velocity, and task management
  • Successfully delivered $1 Million worth of project using scrum methodology
  • Ensured a common understanding by setting expectations in accordance with the Scrum principles, to align stakeholders and team members across the enterprise
  • Collaborated with team to define process using PEGA PRPC case management.
  • Collaborated with Product Owner/Architect/Team define process in system to develop best practice for BPM development.
  • Facilitate Sprint Planning and ensure the product backlog is converted to sprint backlog with estimation
  • Designed a Macro to monitor development and QA progress as a pug in to Rally
  • Built mutual trust and encouraged respect and cooperation among team members and the end clients and as a change agent, worked closely with team at every level (Portfolio/Program, Project, Scrum Team)
  • Driven and managed the solution development process from conceptualization to delivery
  • Communicate effectively the solution vision, backlog and success criteria, to development and QA team to develop precise work estimate and project planning to the satisfaction of the stakeholders through Sprint Planning meeting
  • Communicate with the stakeholders on a regular basis to provide update on Implementation progress of the solutions, involve the architect team in case of technical roadblock
  • Ensured product backlog management by streamlining PEGA BPM workflow
  • Ensured features prioritization for consistent delivery of user stories
  • Facilitate retrospective and making sure best practices are followed for upcoming sprint
  • Foresee the risk and propose alternative solutions to stakeholders
  • Work with the PM (Program manager) to define Escalation Hierarchy and Support Notification Process to contain escalation

Tools: PEGA, OBIEE & Informatica, Java Script, JAVA

Confidential, San Jose, CA

Project Manager /Scrum Master

Responsibilities:

  • Ensured the scrum process is followed and the team delivers on the incremental features to the customer and obtain at most satisfaction from stakeholder
  • Independently guide the scrum team to complete assignments and ability to make decisions on sprint planning and update stakeholder
  • Collated PM guidance when determining methods and procedures on new assignments authority Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk
  • Ensured that the product owner is available to groom the product backlog so that the team has a consistent flow of work that benefits the customer
  • Ensured that the product owner prioritizes features for the team so that the team delivers user stories at a consistent pace
  • Facilitate Sprint Planning meeting to ensure Sprint backlog is properly measured in story point and also assigned based on skills and capacity
  • Facilitate retrospective and always push the team to follow the best practices in upcoming sprint
  • Facilitated scrum on Scrum process to remove cross functional impediment at program level
  • Ensured the product is thoroughly tested before it goes for BAT/UAT
  • Facilitate daily scrum call to monitor the development and testing status
  • Collaborated with the team to document DOD (Definition of Done)
  • In case of impediment dependent on external team facilitate meeting (Scrum of Scrum) appropriately to remove roadblock

Tools: Used: OBIEE, Informatica, R12,Tableau

Confidential

Scrum Master

Responsibilities:

  • Engaged all business partners to understand business needs and identify appropriate solutions
  • Collaborate with team and stakeholders to define system upgrade plan and create milestone to deliver at the same communicate real user/partners about cutover plan and downtime
  • Facilitate meeting with product owner, Developer and Tester for a smooth knowledge transfer
  • Follow up with Development Team Lead for effort estimation (User Story & Defect)
  • As a scrum master managed all scrum ceremonies (sprint planning, DSU, retrospective, sprint review)
  • Responsible to provide sprint update to stakeholders
  • Utilized Rally as ALM tool to manage (reporting, project tracking, burn-down charts, capacity tracking, test management)
  • Interface with Business partners for User Story Demo and collect feedback and work with Product Owner to resolve the Acceptance Criteria
  • Designed and Documented System Processes
  • Responsible to conduct BAT/UAT post Unit and QA test.
  • Facilitated Scrum of Scrums to remove cross functional impediment
  • Participated in Technical Discussions to provide scalable solution for the Project

Tools: Used: OBIEE, Informatica, JAVA

Confidential

Project Manager

Responsibilities:

  • Worked closely with cross-functional team and designate resources to fulfill program/project requirements
  • Worked with functional support team on production incidents and adhered to SLA guidelines set within team
  • Work with QA Lead to make sure Test Scenario and Test Case is authored and get it approved by IT Analyst and Business Team
  • Coordinated funding allocation with PMOs and service leads
  • Monitor project costs (forecast) and variances in Confidential proprietary tool MME
  • Follow up with Automation Lead to develop script in Selenium to achieve 80% test coverage
  • Performs project creation and closure activities in the SDLC PM tool, Task Allotments and OPC entries
  • Work with business and ITA to ensure all the requirement is captured in form of BRD and FSD and knowledge is transferred to Development and QA team
  • Worked with Business Analyst to ensure all the SDLC SOX Guidelines are met and project documentation is up to date with all the necessary mandatory approvals
  • Co-Ordinate with ERMO (Enterprise Release Management Organization) and UPMO (Unified PMO) team to obtain exit criteria and published report on-time with high accuracy from QC
  • Managed project risk mitigation and issue resolutions efficiently
  • Managed the time and budget of the project and ensuring all the dependent teams are billing appropriately and with little or no variance to Estimates
  • Managed expectations with key stakeholders and Business partners
  • Published “Project Health Status” real time basis using tableau tool and steered Daily Status Review (DSR) call to achieve 100% execution and meeting exit criteria defined by ERMO/UPMO

Tools: Used: OBIEE, Informatica, Oracle R12, PEGA

Confidential

Developer/QA Lead/PMO

Responsibilities:

  • Established test strategy and plan, analysis of business requirements & designs for testability, utilization of appropriate tools to develop automated test scripts, and execute during functional, regression, system integration and performance testing
  • Designed Requirements Traceability Metrics, Test Scenario and Test cases and get it reviewed with stakeholders
  • Lead the Automation Team to develop scripts and execute in QTP to achieve 80% test coverage
  • Customized Macro, for defined Exit Criteria by Enterprise Release Management Organization and Unified PMO to publish report on-time with high accuracy from Test Management Tool (Quality Center)
  • Worked with stake holders for successful completion of BAT, UAT and Language acceptance testing
  • Published “Project Health Status” real time basis using Tableau Tool and steered Daily Status Review (DSR) call to achieve 100% execution and meeting exit criteria defined by management
  • Created different downloadable QC report by using Oracle Query which can be extracted to user’s local computer
  • Helped Business team to correct attribute in QC for clean reporting
  • Presented Test Closer Report and best practices adoption to Steering Committee
  • Work with change management team to update user manual for internal and external customers
  • Contributed to Defect management to monitor defect progress in adherence to defined SAL
  • Organizing Triage call with engineering and solution Team and ensure to have steps to reproduce handy
  • Follow up with Development team to meet SLA (Service Level Agreement)
  • Published defect resolution trend metrics
  • Responsible to conduct SMOKE Testing in GitHub before Go-Live
  • Organize Business Validation Testing post Go-Live
  • Provide leadership in defining critical process adherence to delivery teams
  • Responsible for raising Service request and follow up with Support team in case of issue found in BVT for emergency bug fix
  • As a Lead managed a Team of 12 resources, responsible to mentor, set objectives and participate in performance appraisal
  • Engage with development team as an SME to ensure proper Peer review is conducted to meet the defined development standard
  • Provided coaching and helped the team to implement RBT (Risk Based Testing) and shift left driven testing model to lower the risk of failure
  • As a developer always ensure to understand the functionality at same code efficiently, maintaining cord standard and test thoroughly before releasing to Test environment

Tools: Used: Oracle Right Now,VC++,JAVA

Hire Now