Business Analyst Resume Profile

SUMMARY OF QUALIFICATIONS

Integrity-driven manager with 15 years experience providing leadership to cross-functional and globally dispersed teams. Creative problem-solver with relentless pursuit of excellence. Results-oriented team leader with excellent written and verbal communication skills. Seeking program director or project manager opportunities in education, non-profit, or healthcare industries.

CORE COMPETENCIES

Project Management
Team Leadership
Change Management
Management Training
Program Management

SOFTWARE EXPERIENCE

MS SharePoint
MS Project
MS Excel
MS Outlook
MS Word
MS PowerPoint
Altova XML Spy
MS Access
MS Navision
Intuit QuickBooks
Peachtree Accounting
SunGard Banner
Blackboard
Adobe Acrobat XI
Adobe LiveCycle
Adobe Captivate
Adobe Presenter
Adobe Photoshop
Adobe Illustrator
Adobe Flash
Adobe InDesign

PROFESSIONAL EXPERIENCE

Confidential

Project Manager / Business Analyst

Apply waterfall methodology to manage full-cycle software application implementations and development projects for companies in the insurance and financial services industries. Analyze business cases to validate and clarify issues, and to anticipate risks. Plan, coordinate, execute, and support client projects using content management systems, XML, and HTML. Manage changes to project scope and report impact on budget, time, and risk. Use root-cause analysis to identify project issues and generate solutions and appropriate alternatives. Apply superior time management and customer service skills to ensure successful completion of all client projects. Influence 18 team members in United States and India across multiple departments e.g. system engineering, quality assurance, configuration management . Provide client training.

Continued from previous page:
Managed the resolution of a 12-month long networking conflict between our client and a mutual 3rd party vendor resulting in an 85 decrease in NIGO not in good order transactions.
Salvaged troubled relationships with two top-producing clients and cross-functional teams resulting in the clients' converting to our updated platform and our team reaching our revenue goals.
Created departmental training profile, and assisted in training team members.

Confidential

Project Manager / Management Consultant contracted

Manage technical and functional full-cycle SDLC implementations. Contribute to client goals by designing, executing, and monitoring operational plans using PMI's PMBOK standards as well as Waterfall, Agile, and Lean methodologies. Define work breakdown structures, assign resources, set timelines, and manage budgets. Monitor projects to maintain service/product quality. Identify trends, determine system improvements, and implement changes to increase productivity. Build dynamic project teams of up to 40 members through recruiting, training, and coaching. Create innovative methods to improve efficiency of processes and implementation of best practices. Successfully complete on-time and within budget multiple projects simultaneously with varying timelines and with globally dispersed team members. Facilitate e-commerce projects involving content management systems, HTML, Flash, and other web technologies.

Boosted a steel manufacturing firm's revenue 28 within 3 months by streamlining the production, collections, and billing processes.
Divided corporation into two separate entities without decline in the quality of service, interruption of peak-season production schedules, or strain to operating budgets.
Boosted client exposure by 200 by designing, planning, and executing digital advertising.
Reduce clients' overhead costs by creating training manuals and to videos.

Confidential

Assistant to Associate Deans of the Schools of Film and Digital Media, Fine Arts, Foundation Studies, and Liberal Arts
Assistant to the Chair of the Liberal Arts Department

Contributed to faculty development initiatives by providing insight from active students and personal research. Provided administrative support in the accreditation processes for the Commission on Colleges of the Southern Association of Colleges and Schools SACS , National Architectural Accrediting Board NAAB , and the Hong Kong Education Bureau. Integral in the assessment of department curriculum, planning of course schedules, building of faculty pool, and advising of students.

Streamlined payment processes resulting in a 71 reduction in turnaround time for employee reimbursements.
Exceeded departmental sustainability goal by reducing paper costs by 70 within 1 year.
Created a database of all of the college's courses categorized by program, department, and campus location a tool that is currently instrumental in the planning and scheduling of courses.
Increased Off-Campus Programs applicants by 400 from the prior year within 30-days of launching marketing campaign.
Presented invited lectures -- The Importance of Liberal Arts and The Business of Your Passion, to students and student ambassadors.

Confidential

Office Manager and Staff Accountant

Established long-lasting and cost-effective vendor relationships for the headquarter office and 130 branch offices. Oversaw the completion of various internal office projects. Saved money and time on training new employees through the documentation of SOPs for management and staff.

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