Highlights

• Manage a high profile integrated Treasury Management product delivery project Deposit Escrow , coordinating technical, operations, sales, client management, marketing and training teams to deliver a seamless client conversion to the new web based tool.
• Managed the development and delivery of an application GCIBRMT through the full software development life cycle SDLC of the project including: Project Charter, Project Scope Statement, Project Schedule, Detailed Project Plan, inception through delivery into production and ultimately operational support. The tool was used by Bank of America's Global Corporate Investment Banking group to staff Bankers on product proposals. The application was built with contract resources.
• Managed the upgrade of a mission critical corporate application from Weblogic7 to Weblogic9.3. Coordinated numerous changes in the production code base, due to client change requests, which had to be replicated and tested in the new code. Additional challenges included adapting to production infrastructure changes while developing the new application.
• Managed the migration of a key Bank of America Client Relationship Management Application Balanced Business Scorecard from legacy technology to JAVA/J2EE with an Oracle back end, being the first application team in the group to achieve the migration to the target platform.
• Managed large and diverse teams to deliver these software solutions, building relationships, and coordinating expectations with all technology partners, stakeholders and SMEs in these projects.

Experience

Confidential

Project Manager III Commercial Bank Operations

Detailed Responsibilities

• Manage implementation of key new platform deposit escrow by Capital One Bank.
• Drive project cadence, including development activities, status reporting, communications, and executive updates.
• Facilitate communications between operational teams responsible for the delivery of the new tool.
• Lead activities during multiple cut-over conversion events.
• Champion internal training and communication, through organizational hierarchies, to drive onboarding and adoption of the new product tool.
• Educate business partners with the critical knowledge to launch the new product and drive additional sales.
• Coordinate client transition to the new product to ensure that it is seamless and the value is recognized.
• Ensures, through formal project management practices, that the final product meets the original project requirements.
• Embraces Capital One project management methodology and processes.

Confidential

Business Systems Analyst

Detailed Responsibilities

• Elicited and defined business and system requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, and workflow analysis.
• Collaborated with subject matter and technical experts to establish solution designs while analyzing tradeoffs between usability, performance and cost.
• Critically evaluated information gathered from multiple sources, reconciled conflicts and decomposed high-level information into low-level details to gain understanding of projects and distinguish user requests from underlying business needs.
• Created, customized and maintained requirements for multiple complex work streams.
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver artifacts as needed i.e., Business Requirements, Functional requirements, Use Cases .

Confidential

Application Programming/Platform Technology Manager

Delivered proprietary client relationship management information, sales and analytics programs. Managed technical development and administrative activities required to support Java/Oracle based tools which include both front end web-based user interfaces and back end databases.

Detailed Responsibilities

• Managed fifteen Client Relationship Management and Credit Risk Management applications, supporting BOA Commercial and Corporate Banking, Credit Risk and Finance lines of business. These applications were hosted in both Java/Oracle and .NET/SQL Server environments.
• Managed numerous application development projects, supporting Corporate and Commercial Banking client groups.
• Managed budget and resource allocations to actual efforts, employing Six Sigma and CMM system development life cycle methodologies to ensure the successful completion of all tasks in assigned program area including technical work, task management and business process activities.
• Manages project participants, timelines, deliverables, and milestones to meet delivery expectations.
• Built and lead technical team of 15, including technical leads, analysts, developers, and testers, to maintain and enhance supported applications, driving goal setting and performance management.
• Developed Business Partner and Stakeholder relationships through proactive communication and feedback solicitation via periodic meetings and surveys.
• Lead project risk assessments and define deliverable acceptance criteria balance project needs and demands with operational capabilities.
• Reported status, issues, risks, project goals and objectives to project stakeholders through multiple formal and informal communication methods
• Managed Business Partner enhancement prioritization, scheduling, development, testing and deployment.
• Resolve high profile issues, quickly engaging stakeholders to reach consensus on resolution.
• Builds trust and promotes collaboration with team members to achieve institutional goals.
• Planned application delivery projects with Microsoft Project and tracked budgets using BOA proprietary software.
• Directed application support activities including owning, researching, and resolving escalated help-desk and Stakeholder issues.
• Incorporated continuous infrastructure and regulatory changes mandated by enterprise priorities into the application team's work stream, consistently meeting target timelines.
• Cultivated productive relationships with infrastructure and platform partners by emphasizing mutual respect and willingness to collaborate to reach issue resolution.

Accomplishments

• Championed the Bank of America - Merrill Lynch merger by leading my team through cultural and organizational changes, boosting moral through clear, timely and honest communications.
• Delivered a 50 productivity increase on database processing by negotiating and implementing a weekly vs. daily cycle of our largest consumer of database resources, resulting in the reallocation of these resources avoiding the purchase of over 300,000 in additional hardware overhead.
• Led development of an automated server monitoring tool which reduced the application monitoring effort for all application teams by 10 , yielding savings of more than 80,000/yr.
• Proactively managed application security risk and corporate exposure by upgrading companywide programs with over 3000 users to industry anti-hacking and database security standards. Identified flaws in the access protocol on three tools and led the remediation, eliminating unauthorized access.
• Proficient with MS Word, Excel, PowerPoint, Visio, and Project, as well as Clarity, Clear Quest, Quality Center.

Manager, Client Relationship Management Services Help-Desk

Confidential

• Directed support for 14 proprietary Bank of America applications supporting Commercial, Corporate, and Private Bank partners.
• Coordinated issue escalation, resolution and quality assurance testing with the technical support team.
• Advocate stakeholder priorities related to supported applications.
• Managed quality assurance testing of supported applications.
• Manage development, organization, and delivery of internal documentation.

Manager of Real Estate Loan Administration

• Managed an administration group of twelve Loan Administrators servicing a 1 billion portfolio.
• Managed projects involving organizational structure, regulatory change, and loan system conversions changes.

Transition Project Manager

Confidential

Managed the integration of BOA predecessor Sovran Bank's commercial real estate loan portfolios, processes, policies, procedures and computer systems into the BOA predecessor NationsBank operating environment.

Real Estate Administration Officer

Confidential

Managed administrative and control processes for regional Commercial Real Estate Construction lending group, including portfolio forecasting, loan documentation quality, regulatory and internal compliance.

Senior Auditing Officer

Confidential

Manage internal audits in Commercial and Consumer Lending, Trust, Cash Management and Investment functions.