I am a certified MCITP with over 20 years of experience with computers and IT in both the public and private sectors. My broad experience has played a key role in managing complex computing environments, PC and server configuration, maintenance, and security, patching, server management, software packaging, imaging, virtualization, and project management. Skills include SCCM, Altiris, Big Fix, and automated desktop deployment techniques.

Skills:

• Strong communication skills
• Strong attention to detail
• Strong learner/ able to adapt to new technology
• Ability to manage and guide multiple stakeholders to achieve goals
• Ability to troubleshoot a variety of issues
• Ability to work independently
• Ability to multi-task

Technical Skills:

Software: Microsoft office suite, Microsoft Excel, Microsoft Access, Microsoft Visio, Microsoft Project, Microsoft SQL server management studio, Microsoft Map point, Microsoft WSUS, SCOM, MOM, SMS, Altiris Notification Server, Altiris Deployment Server, Active directory, WISE packaging studio, Photoshop, Illustrator, Business Objects, SAP, ACT, Winzip, CITRIX, Symantec end point protection, Symantec Antivirus, Easylobby, Ghost, LANDesk, KVS email vault, AutoIT, Easylobby, Browsewear, Snaggit, Blackberry enterprise server, Macromedia Dreamweaver, Macromedia Flash, SCOPUS, Tivoli, Magic, Remedy, Novell Netware, Zen helpdesk, HP Insight Manager, Lotus notes, Swimage Encore, WISE packaging studio, Citrix, Powershell

Project management tools: Microsoft project, MPMM professional PRO, GanttProject,

Database Skills: MS SQL server, MYSQL

Hardware: Intel/ AMD laptop, desktop, and server architecture, SCSI, RAID, Blackberry, IPAD, MAC

Industries: PMBOK, ITIL v2, ITIL v3

Operating Systems: Windows 3.11, Windows NT, Windows 98, Windows ME, Windows 2000, Windows XP, Windows Vista, Windows 2000 Server, Windows 2003 server, Windows 7, Windows 2008 server, Android, OSX

Methodologies: Waterfall, ITIL, Gantt charts, Pert Charts, Event chain diagrams, RACI charts/ diagrams Responsible, Accountable, Consulted, Informed

SUMMARY OF WORK EXPERIENCE

Confidential

Senior Consultant

Job Duties:

• Set up, maintain, and troubleshoot Swimage, SCCM, Altiris, WSUS, and Landesk environments
• Set up, maintain, and troubleshoot LAN and WAN network systems across multiple continents for image delivery. This includes firewalls, Databases, controller-based Wi-Fi, and limited work with routers and voice networks.
• Implement data center infrastructure for large scale organizations 5,000 employees . This has included working with virtual Hyper-V, Virtualbox, and VMware , and bare metal servers, SAN and NAS storage, management of Windows servers and working with data center automation and orchestration.
• Develop, implemented, and maintained security of computer systems and data.
• Research new and alternative technologies to ensure product department continues to move forward
• Applied industry best practices and provided appropriate services to clients.
• Created and maintained technical documentation.
• Evaluated and implement new features for Swimage
• Help clients with computer and data migrations
• Create Swimage proof of concepts for prospective clients
• Work with Microsoft to provide value added efficiency solutions
• Package applications
• Identify tasks in need of automation and develop the scripts and tools necessary to manage the environment
• Monitor and collect data relevant to system uptime, performance, and operation.
• Deliver timely and accurate reporting metrics on critical server health metrics to diagnose problems before they arise

Project highlights:

• Implemented SCCM 2012 SP1 for major government and Healthcare entities
• Helped Microsoft diagnose an issue with the SCCM 2012 content library in SCCM 2012
• Played a critical role in SCCM 2012 product integration for Swimage and Windows 8.0, 8.1
• Interface and user design for Swimage
• Revised and re-wrote the latest version of Swimage product technical documentation
• Implementation and testing of new product features to ensure desired performance

Confidential

Senior Accounts Administrator

Job Duties:

• Develop Domain account policies procedures and security guidelines for SOX compliance
• Evaluate new information, trends, tools and technologies occurring in the IT industry
• Develop and implement large, complex enterprise, global security projects
• Review logs and reports of security incident and event management devices and take remediation actions if necessary
• Creation of reports for business security baselines
• Creation of project plans, deliverables, and timelines
• Administer domain AD for two domains
• Perform investigations for suspected security incidents
• Develop and implement internal auditing controls
• Recommend security enhancements to existing or future infrastructure to improve overall security
• Organize and lead meetings to attain project goals
• Remediate high severity issues within SLA
• Develop and implement vulnerability assessments, and security audits.
• Research and proposal of new security standards including patching, application version control, and new software implementation
• Document policy, procedure, and operational methods for clients
• Create weekly status reports on business functions as well as nonstandard reports
• Produce training documentation and train new employees
• Administer access to financial systems
• Administer AS/400 accounts

Project highlights:

• Created 50 pages of HIPA and SOX compliant policy
• Implemented new security protocols and procedures
• Completed major reorganization and realignments of departments
• Created base line analysis of account structure for moving to a global business model

Confidential

Senior Information Management Principal Senior Altiris technician

Job Duties:

• Manage a global Altiris infrastructure using Altiris 6.9 NS/DS
• Assist in development and implementation of security policies for global infrastructure GPO, Virus and malware control, vulnerability assessment and remediation
• Creation of corporate image standards for new PCs/Laptops including standardizing hardware and software .
• Maintain up-to-date baselines for the secure configuration and operations of all managed devices
• Evaluate new information, trends, tools and technologies occurring in the IT industry
• Develop and implement large, complex enterprise, global security projects
• Project research, evaluation, and proposal for multimillion dollar projects
• Install, maintain, and support LAN and WAN network systems across multiple continents This includes routers, switches, firewalls.
• Implement and support of segments of data center infrastructure.
• Manage both virtual and physical servers, SAN and NAS storage, management of Windows servers.
• Developed and implemented policies to ensure the security of global corporate systems and data.
• Research new and alternative technologies to ensure the department continues to move forward, applying industry best practices and providing appropriate services to the university.
• Create and maintain technical documentation for university systems.
• Administer SIEM software to monitor and report on clients, servers, and network databases
• Review logs and reports of security incident and event management devices and take remediation actions if necessary
• Creation of reports for business security baselines
• Creation of project plans, deliverables, and timelines
• Coordinate, manage, organize, and review work of various project teams and members as a project manager
• Administer domain servers, AD, and GPO
• Perform investigations for suspected security incidents
• Maintain OS patching levels at above 93
• Recommend security enhancements to existing or future infrastructure to improve overall security
• Organize and lead meetings to attain project goals
• Remediate high severity issues within SLA
• Develop and implement vulnerability assessments, and security audits.
• Research and proposal of new security standards including patching, application version control, and new software implementation
• Help design and implementation of an enterprise disaster recovery plan
• Construct server architecture and standards for global projects
• Manage software implementation projects through lifecycle
• Document policy, procedure, and operational methods for clients
• Create weekly status reports on business functions as well as nonstandard reports
• Develop, track, and review individual and team performance metrics
• Produce training documentation and train new employees
• Package and deploy software through both NS, DS, Citrix, and GPO
• Identify tasks in need of automation. Development and implement scripts or utilities necessary to manage them.
• Monitor and maintain system uptime, performance, and operation.
• Repackage software into version controlled applications, capable of patching and install/uninstall.
• License control and reporting for workstations

Project highlights:

• Led global initiatives to upgrade software and remediate security vulnerabilities
• Packaged and implemented Global VPN infrastructure changeover for 8000 clients with minimal user disruption.
• Maintained a secure computing environment with minimal virus infections for 3 years
• Led multiple consecutive projects to completion
• Developed and implemented processes for software version control
• Packaged dozens of applications for enterprise wide deployment

Confidential

AM Senior Altiris Administrator/Project Manager

Job Duties:

• Administer Altiris 6.9 NS and DS servers in a large scale corporate environment
• Create, maintain, schedule, and deploy all Altiris packages for north and South American regions
• Support outgoing SCCM system during transition
• Install, maintain, and support LAN and WAN network systems across multiple continents. This includes firewalls, controller-based Wi-Fi.
• Limited administration of voip networks.
• Design, support, implement and maintain server and data center infrastructure. This has included virtual, hosted and bare metal servers. Windows servers.
• Work with other constituents to ensure the security of university systems and data.
• Research new and alternative technologies to ensure the department continues to move forward, applying industry best practices and providing appropriate services to the university.
• Create and maintain technical documentation for university systems.
• Monitor SQL servers and databases
• Purchase, track assets, manage licensing, and schedule delivery of software and hardware
• Produce reports and interpret data through Altiris
• Oversee, plan, and maintain computer hardware and software lifecycles on an Enterprise scale to ensure security standards
• Creation of project plans, deliverables, and timelines
• Coordinate, manage, organize, and review work of various project teams and members as a project manager
• Evaluate new information, trends, tools and technologies occurring in the IT industry Develop and implements large, complex enterprise, continent wide security projects and initiatives
• Manage network security, windows updates, and antivirus updates for both North and South America regions
• Provide technical assistance to clients in accordance with information systems policies, procedures, methods and techniques.
• Define and analyze issues and problems, evaluate alternatives and develop sound independent conclusions
• Administer endpoint protection Antivirus/Antimalware for a global company
• Monitor and remove viruses, adware, spyware, and rootkits from client PCs
• Recommend security enhancements to existing or future infrastructure to improve overall security
• Review logs and reports of security incident and event management devices and take remediation actions if necessary
• Maintain up-to-date baselines for the secure configuration and operations of all managed devices
• Help design and implementation of an enterprise disaster recovery plan
• Administer Active directory accounts and permissions
• Evaluate and make recommendations for changes and improvements to existing policies and procedures
• Manage windows patch management WSUS
• Work with vendors to secure contracts for products and/or services
• Develop, track, and review individual and team performance metrics
• Produce training documentation and train new employees
• Support machines through remote control, and phone support to trouble shoot and resolve issues
• Identify tasks in need of automation. Development and implement scripts or utilities necessary to manage them.
• Monitor and maintain system uptime, performance, and operation.

Project highlights:

Reorganized North and South American Altiris process and network infrastructure, managing teams deliverables and reporting to global HQ

Led migration from WSUS to Altiris Patch management for all of North and South America

Wrote global backup and disaster recovery processes template

Maintained a secure computing environment with minimal virus infections for 5 years for 15,000 clients

Advised and proposed new security standards and methods

Assisted legal with discovery phase of investigations

Negotiated support contracts for IT services at remote locations

Packaged close to a hundred applications for enterprise wide deployment

Confidential

PC Support Specialist

Job Duties:

• Receive, log and route user calls for assistance or repair
• Image, configure, and roll out new desktop and laptop PCs
• Troubleshoot, diagnose, and resolve desktop, laptop, PDA, telecom, and printer hardware for conflicts and errors.
• Troubleshoot, diagnose, and resolve client-server, local, and web based application issues.
• Troubleshoot, diagnose, and resolve LAN, WAN, and remote access issues.
• Troubleshoot, diagnose, and resolve telecom issues.
• Guide users verbally and via remote on-screen directions in correcting reported problems.
• Instruct users in proper use of equipment and software.
• Perform preventative maintenance to applications and operating systems.
• Diagnose and repair hardware.
• Support applications via patch administration, script executions, packaged updates, remote installation, directory maintenance, and database maintenance.
• Upgrade, install, configure and test hardware and software.
• Diagnose and monitor network infrastructure and related devices
• Review logs and reports of security incident and event management devices and take remediation actions if necessary
• Install, configure, and diagnose network infrastructure and related devices for corporate and private networks.
• Research, evaluate, test, and recommend hardware, equipment, software, and network products.
• Train new Employees
• Document and record known errors, troubleshooting procedures, and procedures.
• Enforce security and privacy policies.
• Maintain client confident

Project highlights:

• Assist in transition from Sequent to IBM such as the transition from Microsoft Outlook to Lotus notes
• Successful mass rollout of PCs to users on a truncated timeline

Confidential

Title: Network Support Engineer

Job Duties:

• Receive, log and route user calls for assistance or repair
• Troubleshoot, diagnose, and resolve desktop, laptop, PDA, and network adapter issues
• Troubleshoot, diagnose, and resolve client-server and web based application is Troubleshoot, diagnose, and resolve issues
• Resolve AD and Domain related issues
• Troubleshoot, diagnose, and resolve LAN, WAN, and remote access issues
• Guide users in configuration of LAN and WAN devices and architecture
• Troubleshoot, diagnose, and resolve telecom issues
• Guide users verbally and via remote on-screen directions in correcting reported problems
• Instruct users in proper use of equipment and software
• Perform preventative maintenance to applications and operating systems
• Diagnose and hardware and escalate for repair if necessary
• Support applications via patch administration, script executions, packaged updates, remote installation, directory maintenance, and database maintenance
• Upgrade, install, configure and test hardware and software
• Diagnose and monitor network infrastructure and related devices
• Install, configure, and diagnose network infrastructure and related devices for corporate and private networks
• Research, evaluate, test, and recommend hardware, equipment, software, and network products
• Train new Employees
• Document and record known errors, troubleshooting procedures, and procedures
• Enforce security and privacy policies
• Maintain client confidentiality

Project highlights:

Maintain client confidentiality

• Helped implement and populate 3Com knowledgebase, adding articles, reviewing, and editing them as needed
• Chosen as a member of the lead team to integrate support for desktop and notebook network adapters
• Trained and helped review new employees
• PROGRAMMING Visual Basic vbscript NT Shell Script Java DOS Batch Scripting Flash SQL Server HTML OPERATING SYSTEMS NT 4.0 Windows XP NetWare 5 / 4.11 / 3.12 / 2.15 Windows Vista NetWare SFT III Windows 7 NT 3.51 Windows 8 Windows 2003, 2008, and 2012 Server Dos NETWORKING Ethernet Token Ring Routing RAS Internet Security TCP/IP ISDN DNS WINS DHCP Firewall NETWORK MANAGEMENT MS Exchange SCCM Lotus Notes WSUS Altiris Landesk SCCM Bigfix HARDWARE Servers IBM Servers PC hardware Laptops HP Printers Network Cabling