SUMMARY:

• I am an experienced program manager that has worked on technologies that have enabled PC OEMs, large enterprises, and IT departments to reduce costs and deliver innovation.
• I have a demonstrated history of working in the computer software industry on large scale projects such as Windows, as well operational experience from working in enterprise - scale IT departments.
• My product development experience spans both waterfall and agile development methodologies.
• I worked on engineering teams leading or influencing developers, testers, data scientists, marketers, and others.
• I have a proven track record of being able to speak to technical and non-technical audiences of all levels, getting technically deep with other engineers and IT professionals, while keeping the topics relevant for CXO level decision makers.
• I am also a proficient data analyst, leveraging Excel, PowerBI and Azure Log Analytics, and I have coded in C++ and C#.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

• Responsible for program schedule and Windows 10/Office 365 rollout across 40 different city departments, including Seattle Public Utilities and Seattle City Light. Over 72% of Confidential PCs have been upgraded to Windows 10.
• Developed dashboards to track support call intake and time-to-resolution for Windows 10 project
• Develop city-wide strategy for implementing Windows-as-a-Service for maintaining a leading-edge modern platform for government departments
• Drive several different workstreams, via Azure DevOps, that are critical to the Windows 10/Office 365 migration program including organizational change management and organization wide communications, upgrades to the SCCM infrastructure and streamlining PC imaging, and upgrade
• Lead infrastructure teams to leverage cloud-based data analytics for Windows 10 deployment.

Confidential

Principal Program Manager

Responsibilities:

• Develop enterprise-wide strategy for adopting Windows-as-a-Service for maintaining a leading-edge modern platform for healthcare technology.
• Drive several different workstreams that are critical to the Windows 10 migration program including updating critical clinical applications, upgrades to the SCCM infrastructure and streamlining PC procurement, delivery, and imaging processes.
• Lead QA, dev, and infrastructure teams to leverage cloud-based data analytics for Windows 10 deployment.
• Managing a virtual team of over 20 managers and leads, including quality assurance, infrastructure services, and technical support field teams, detailing resource requirements and requests for each team.

Confidential

Senior Project Manager

Responsibilities:

• Responsible for the $5,000,000 (USD) yearly budget to move 100,000 PCs in Confidential Health organization from Windows 7 to Windows 10 across multiple sites in seven states.
• Leading QA and infrastructure teams to leverage cloud-based data analytics for prioritizing specific PCs for Windows 10 deployments, identifying incompatible applications and reporting deployment progress.
• Managing a virtual team of over 20 managers and leads, including quality assurance, infrastructure services, and technical support field teams, detailing resource requirements and requests for each team.
• Created and presented high-level and detailed project plans to senior executives. Resulted in increased in funding for the project from 4 million USD to 5 million USD.

Confidential

Program Manager

Responsibilities:

• Performed 20 different external customer engagements with BMW, Intel, Walmart, Accenture, Ernst & Young, Target, General Mills, and many others. Partnered with sales and supports teams, showcasing how and why Confidential has embraced new technology trends, growth mindset culture, and new product offerings from engineering teams.
• Engagements helped closed deals totaling over 10 million dollars in sales in 2016 and 2017 and average engagement feedback score of 9.1 out of 10.
• Windows 10 company-wide deployments
• Led a team of 3 developers and data scientists in designing and implementing Power BI based dashboard incorporating several data sources to track deployment metrics, enabling data-based triage and prioritization of deployment related issues and decreased time to resolution by 20%.
• Led a virtual team of 20 people from across product development, internal support, operations, and marketing in planning and executing Confidential ’s internal deployments of Windows 10 Anniversary Update and Windows 10 Creators Update across all of Confidential
• Wrote specification and managed implementation for user-to-device data cube and dynamic targeting algorithm for creating Windows 10 deployment rings which led to reduction of 60% of the time necessary to prepare a deployment ring of over 20,000 users and devices.
• Developed the vision and roadmap for Confidential ’s internal adoption of Windows Update for Business.
• Lead a virtual team of 4 service engineers in executing the rollout of Windows Update for Business for internal Confidential use.
• Led a team of 4 across product development and marketing in developing Confidential -internal program validating deployment technologies and features using pre-release Windows 10 build to over 2000 users.

Confidential

Program Manager

Responsibilities:

• Engineering lead for Windows 10 retail boxed product development, supply chain and release.
• Created technical specifications for USB-based retail media, developed new tools to allow supply chain partners to mass produce retail media, coordinated with Windows marketing for retail box design and instructions
• Resolved several top upgrade and deployment blockers for Windows Technical Advisory Program consisting of over 100 enterprise customers.
• Windows 10 Installation Media Creation tool
• Led a team of two engineers to develop Windows 10 media creation and installation tool that reached over 4 million users in the first 2 months of Windows 10 release.
• Created “customer journey” and Windows upgrade funnel report views with Windows telemetry team that incorporated data from several Windows teams to show not just success and failure of Windows 8 upgrades, but allowed easy visualization of customers’ trends, points of difficulties and behaviors throughout the upgrade process.
• Created automatic upgrade feature in Windows 8.1 that was used by Confidential as an at-scale pilot of over 80,00 PCs, with a success rate of over 95% and a 50% reduction in help desk call volume for deployment issues.

Confidential

Program Manager

Responsibilities:

• Led a team of five engineers to completely redesigned Windows Setup for Windows 8 and integrated four separate Windows installation activities and experiences into a single core installation experience, reducing interactive screens from 60 to 11.
• Led team of seven engineers to polish and deliver Windows Setup experience for Windows 7 Beta, Windows 7 Release Candidate, and Windows 7 RTM build.
• Created analytic reports leveraging Windows SQM telemetry for use during Windows 7 pre-release and RTM builds. Used data driven principles to fix the most seen installation issues, leading to an increased success rate for Windows 7 installation by 5% from the Windows 7 Beta and Release Candidate builds to Windows 7 final build.

Confidential

Program Manager

Responsibilities:

• Windows Pre-installation Environment, OEM Pre-installation Kit (OPK) and Automated Installation Kit (AIK)
• Led a team in developing and releasing Windows PE, OPK and AIK for Windows Vista SP1 and Windows 7. Final authority on licensing questions and agreements. From 2006 through 2008, Windows PE generated over $2 million dollars in revenue per year.