SUMMARY

• Result - oriented Project Manager/Program Manager with 17 years of multi-disciplined IT expertise in developing and delivering IT Solutions. Extensive experience in Systems Analysis, Program Management, Portfolio Management, Project Management, Business Process Improvement and Software Development. Managed multiple projects for various industry verticals adhering to project management methodologies from statement of work (SOW) to the benefits realization of the projects.
• Worked on Healthcare, 401K, COBRA, Finance, Insurance Claim Management, projects with emphasis on Project Management, Business/Systems Analysis, Change management, Project Coordination and Quality Analysis.
• Over 11 years of experience in US Healthcare Revenue Cycle Management and 6 years in Health and Welfare Benefits Implementation & Administration for clients with approximately of 2000+ benefit eligible employees.
• Certified project management professional (PMP). Experienced in all phases of project management of IT and BPO including planning, project cost analysis, proposal development, procurement management, contract administration, project close out, profit and loss responsibility, and account management. Administered, processed, maintained company benefit programs including health & welfare plans, short and long-term disability, worker's compensation, 401k, Flex Spending Accounts, COBRA, leaves of absence. Strong understanding of project methodology (Waterfall, Agile) and knowledge of PMBOK Framework.
• Experienced with all phases of Software Development Life Cycle (SDLC). Hands on experience implementing, complete Software Development Life Cycle methodologies such as Waterfall, RUP, Agile (Scrum).
• Adept knowledge and hands-on experience Performing Business Process Analysis, Business Process Re-Engineering - In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Experience in customer/client interaction at various levels to get a better understanding of client’s business process (Root Cause analysis, Business process mapping, iterative problem definition and hypothesized improvement opportunities), system’s functional and technical requirements.
• Performed business process analysis of current business processes and provided recommendation for improvements.
• Experience using SIPOC analysis, Process Maps, and RACI, Six Sigma or other related methodologies. May include facilitation of Kaizen events. Also, involved in re-engineering of existing processes. Includes facilitation of organizational change and performance measures
• Experience handling End-to-End Requirement Analysis, Development and Delivery of implemented solution. Good Experience with Process Improvement and LEAN approaches , including strong understanding of LEAN principles.

TECHNICAL SKILLS

• Project Management Skills and competencies: Leadership, Team management, Negotiation, Scheduling, Cost control, Risk Management, Contract management, Critical thinking, Communication, Project recovery, Coaching, Task Management, Quality Management, Meetings, Business case writing, RFP and RFI, Budget management, Conflict resolution, Creating and delivering presentations like Kick - off Meetings, Time management, Relationship management
• Project Management Tools: SVN, Confidential Project 98, Confidential Office Suite, SABasecamp, JIRA, Gantt charts, Siebel CRM, Lighthouse, SpringLoops, CreativePro, JumpChart, Bamboo Invoice, ActiveCollab, PeopleSoft, MS Visio 5.0, Onenote.
• Project Management Deliverables: Project charter, Organizational charts, Project Scope, SOW, Project Plan, Business Requirements Document, RTM, Scope baseline, Schedule Management Plan, Resource Breakdown structure document, Quality Metrics, Quality Control, Change Requests, Issue Log, Risk Management PlanTechniquesFacilitation techniques, PDM - Precedence Diagramming method, Three-point estimate, Bottom-up estimate, Modeling techniques, Cost aggregation, Reserve analysis, Benchmarking, statistical sampling, Cause & Effect diagram, Flow charts, Checksheets, Pareto diagrams, Histograms, Control charts, Scatter diagrams, SIPOC Model, SWOT Analysis, WBS, GAP Analysis, Delphi Technique.
• Regulatory standards: HIPAA, FLSA, ADA/ADAA, Erisa, Userra, COBRA, EEO/AAP, FMLA, OFCCP, ACA, FDA, SOX, 21 CFR Part 11
• Methodology: Agile, Waterfall, RUP, Six sigma, Lean, Scrum, Lean, XP, Kanban, and other Agile development techniques
• Content Management Tools: MS Sharepoint, Confluence
• Analytical Tools: Blueprint v6.4, HP Enterprise, Confidential Rational DOORS, Balsamiq Mockups 3.5.5, LeanKit
• Risk Management Tools: FMEA, Fast Track, CAPA, JIRA Service Desk, Oracle Service Cloud, Salesforce
• Requirement Management: HP ALM, Blueprints, ERP, JIRA, VersionOne, TFS (Team Foundation Server), Confidential Rational DOORS and Jama.
• Document creation/Management: MS Office - Word, Excel (PowerPivot), Outlook, PowerPoint, MS Project, MS Share Point
• Content Management: MS SharePoint 2010/2013 and SharePoint Online, Visual Studio Team System (VSTS)
• Database Management: Oracle, SQL, MySQL, MS - Access
• Business Modeling: MS Visio, Enterprise Architecture, Pencil, Balsamiq, iRise
• Business Intelligence: Business Objects, Crystal Reports, Tableau
• Defect Tracking: HP Quality Center/ALM, Rally, JIRA
• Scrum process and Ceremonies: Daily Scrum, Sprint Planning, Sprint Reviews, Retrospectives & Backlog Grooming

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Agile Project Manager

Responsibilities:

• Handling a program “IP Advanced Data Analytics (ADA) Data governance”
• Entire program was leveraged and working in small Agile Pods based on the Epics/backlog creating a relevant ecosystem leading to maximum innovation and faster delivery times.
• As a Pod lead, I am responsible for prioritizing the work with the business management team, clarifying the requirements and replenishing the queue for upcoming sprints periodically.
• Database Design, Development, Implementation and Support using various Database technologies (SQL Server 2008/2012, 2016 T - SQL, Azure Big Data) in both OLTP, OLAP and data warehousing environments in one of my projects called Trade Repository.
• Also, playing the role of a Scrum Master on the 4 other work streams.
• As a scrum master, I guide teams to culture of focus, improving the organization of their work through story time meetings, Sprint planning meetings and sprint retrospectives throughout a project life cycle.
• Identified dependencies between Agile teams and help communicate and resolve dependencies between different teams.

Tools: Confidential Project Professional, SharePoint, JIRA, Confluence, Onenote

Techniques: Followed Agile principles for the Scrum projects, Kanban

Deliverables: Sprint Planning sheet with the project teams capacity for the sprint, Agile metrics, dashboards for leadership

Confidential, Durham, NC

IT Program Manager & Agile Project Manager

Responsibilities:

• Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the Confidential support in the North America region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management of vendor resources that are employed to deliver the support service in the region. Manage the execution of the Vendor performance.
• Partnered with Financial Management, Demand Management, and Technology partners to ensure deployment plans for new/enhanced services are transitioned successfully into production environment.
• Collaborate with Business, internal Partners, and Confidential leadership to shape vendor selection and management strategies for both technology and professional services.
• Help to shape our regional service delivery strategy, considering resourcing, procurement of outside services, development of new internal capabilities and embedding standards such as SDLC/Scrum/Dev ops/ Kanban.
• Establish long term thinking on your team by promoting continuous improvement, design patterns, automation and other best practices

Tools: Confidential Project Professional, SharePoint, JIRA, Confluence, Onenote

Techniques: Followed Agile principles for the Scrum projects, Kanban

Deliverables: SLA, SOW, OLA, Disaster Recovery Plan, Business Continuity Plan, Technical Architectural documents, SDD.

Confidential, Franklin Lakes, NJ

IT Program Manager

Responsibilities:

• Worked on High Level Cost/Benefit Analysis which lists all project expenses and tangible benefits which then calculates the return on investment (ROI), Internal rate of return (IRR), Net present value (NPV), and payback period.
• Facilitated identification of project or program risks/issues, developed and assigned responsibility for mitigation/resolution actions; managed mitigation plan.
• Performed VOC and CTQ Analysis for LNSP project.
• Experience in developing a Master Validation Plan, validation scripts, validation reports, all documentation required during the Computer System Validation (CSV) implementation process.
• Performing Validation by following traditional testing models such as the V-Model for Regulatory Application Development, to validate healthcare applications tends to take longer time to execute multiple cycles of IQ, OQ, and PQ and comply with regulatory requirements.

Tools: Confidential Project Professional, Confidential Lotus Notes, HP QC, SharePoint

Techniques: Design review meetings, Followed Six Sigma DMAIC methodology, Traditional V-Model.

Deliverables: User Requirement Specifications (URS), System Requirement Specifications (SRS), Design Summary Review (DSR) Project Financials, Kick-off presentation, Project charter, Project Plan, Toll gate presentations, Production Cut-over Plan, IQ/OQ/PQ test protocols, Production Support, End-User, Financial/Contractual closure, Regulatory and IAD Compliance Plan.

Confidential, Wilmington, DE

IT Project Manager

Responsibilities:

• Ascertain Business Requirements and system limitations provide solutions to high impact incidents, coordinate with internal teams and third parties, and follow organizational processes and procedures to perform Incident Management activities.
• Successfully organized the Kick-off presentations with all the Key milestones.
• Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.
• Worked as an Agile coach to teach agile/scrum methodology to the entire team of 15 people for end to end solution - writing epic stories, story planning to creating stories, backlog planning, sprint planning, project tracking, creating burn down chat and status reporting.
• Worked on Delivery plan, kick off deck, project budgeting & financial, status update, reporting, project tracking, risk &issue analysis and mitigation plan.
• Proactively manage changes in Project scope, identify potential risks, and Contingency plans and Gap Analysis.
• Developed and followed Agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Determined the team capacity (velocity) from historical data. Created Work Breakdown structure (user stories) and corresponding activities (tasks).

Tools: Confidential Project Professional, Rally, JIRA, Appium, Maven, JAVA, Selenium

Techniques: Modelling sessions, Hydrid Agile, Just-in-time planning

Deliverables: Project Financials, Kick-off presentation, BRD, Project charter, Project Plan, Project Governance, Quality Matrix, Toll gate presentations, Change control document, Product Backlog, Product Roadmap, Release plan, Sprint Backlog, Burndown chart.

Confidential, NYC, NY

Project Manager/Senior Business Analyst

Responsibilities:

• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.
• Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
• Authored functional requirements and conduced User Interviews to identify and document the data discrepancies.
• Prepared Requirement Traceability Matrix in order to map the requirements effectively with the factors.
• Also implemented Change Management techniques for successfully monitoring and fine-tuning the project changes to obtain the desired production results and to meet Client deadlines.
• Developed mapping of various physical to business layer objects within.
• Created reporting wireframes and layouts after talking with Business users.
• Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support. Work closely with core departments to ensure accuracy, service delivery and effortless process flow

Tools: Confidential Project Professional, MS Office Suite, Java, J2EE, Oracle, UML, MS Visio, JIRA, Agile/Scrum, STAR Schema, Balsamiq, Enterprise Architect, Confidential RCLM, Share Point.

Techniques: Modelling sessions

Deliverables: BRD/FRD, AS-IS and TO-BE documentation, FIT Analysis, Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.