Summary

Solutions-driven and results-oriented Senior IT Project Management Professional with computer certifications MCSE, CCNA, a , progressive experience and proven knowledge in PMI project management methodology and the ITIL framework. Excel at organizing, planning and executing large-scale multi-million dollar projects from vision through implementation. Able to analyze project needs and determine required resources needed to achieve objectives. Possess unique ability to convey complex, technical ideas in simple, easy to understand terms. Develop effective working relationships with internal personnel, contractors and vendors. Self-directed leader who can manage high-performance technical teams in a functional or matrix environment to exceed expectations.

CORE COMPETENCIES

TECHNICAL PROFICIENCIES

• Platforms: Windows 95/98/NT/2000/XP, Windows Server NT/2003/2008, MacOS
• Tools: Norton Firewall and Ghost, Microsoft Office Suite Word, Excel, PowerPoint, Access, FrontPage , Corel Office 2000, Lotus Suites Lotus Notes , Microsoft Management Console DNS DHCP , Remote Access Server, Intel LANDesk, Cisco Routers 2600, Cluster Building, McAfee/Norton Antivirus Protection

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

• Drive all aspects of IT Programs, including collaborating and coordinating across all global IT and business segments. Worked with virtual global teams to define project value proposition, scope, work plan, resource needs, timeline and budget for IT projects and keeps the team and leadership updated on program status and risk factors. Ensures adherence to quality standards and reviews project deliverables with project managers. Provides technical and process guidance to project team and report project governess to upper management. Budgets for ongoing and future project expenses and monitors the project budget performance.
• . Key Accomplishments
• Deployed and replaced over 600 end of life Dell servers in Asia-Pac, Europe and the US
• Implemented and refreshed the IVR infrastructure for Dell.com
• Upgraded the external facing DNS and internal DHCP for Dell globally
• Developed the integrated Change Management and Knowledge Management portal for Dell's PMO

Senior Program Manager

• Plans and schedules project tasks to support the project's current and future deliverables generate SOWs, assigns tasks, develops goals and follows through to ensure completion. Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the project to enhance effectiveness toward the business result or strategic intent. Build credibility, establish rapport, and maintain communication with project team, stakeholders at multiple levels, and resources external to the organization. Budgets for ongoing and future project expenses and monitors the project budget performance.
• . Key Accomplishments
• Multi-year 2 phased infrastructure and deployment project with a budget of 28 million
• Deploy the Harris OpenSky System to cover 20,000 square miles of CenterPoint Energy service area
• Build 7 Greenfield RF and Satellite communication sites for communication backhaul
• Install 24 OpenSky communication towers and antennas in CenterPoint Energy's RF communication sites
• Negotiated land acquisition and radio frequency sharing agreement with Entergy
• Install 2000 Harris M5300 mobile in CNP's fleet and deploy P5300 portable OpenSky radios to employees
• Manage 30 project team members and over 20,000 primary and secondary stakeholders.
• Developed the project methodology and project change management process for CNP's Telecom Services Department

Confidential

Enterprise Project Manager

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the project to enhance effectiveness toward the business result or strategic intent. Coach, mentor and lead personnel within a technical team environment.
• Key Accomplishments
• P Manage 8-10 infrastructure projects concurrently, utilizing Microsoft Project 2007 to develop a scope of work according to PMO methodology which includes, the budget, providing solutions to mitigate potential risks involved, seeking sponsor approval, obtaining and managing required resources for implementation.
• P Data Center Migration Project Management relocated Tier 4 data center across multiple states with more than 300 servers, and network devices which included build-out of new Tier 4 data center. Coordinated 3rd party resources and more 150 internal resources to perform the cut-over with no user downtime, producing cost savings of 2.3 million per year.
• P Developed a Data Center Closure and Migration Process, complete with all process templates and sample project schedule to provide the proper tools for successful execution and project completion.

Confidential

IT Project Manager

• Establish a company-wide, formal project management methodology and IT governance process. Create and deploy an enterprise project change management system, and transform the business culture to profit-driven and growth-oriented. Develop and implement common methodologies including an integrated project business lifecycle. Collaborate with senior management and business units on project development, client kick-off meetings, and definition of project deliverables. Mentor staff in methodology to drive continuous consulting excellence.
• Key Accomplishments
• P Implementing a learning management system to standardize a company-wide training application saving over 2 million annually.
• P Managed the migration of 450 data circuits from MCI to AT T, which included upgrading current routers to Cisco and coordinating 3rd party resources to perform the cut-over with no downtime, producing cost savings of 1.3 million per year.
• P Developed an approved project management methodology, defined the stage gate approach and created all project templates to provide the proper tools for successful execution and completion.

Confidential

IT Project Manager

Accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Oversaw development of support systems, encompassing management reporting, invoice approval, and budget interfaces. Developed project plans and controlled project profit and loss. Provided training for region employees on all new business related software. Planned and coordinated office moves, renovations and expansions of IT related computer equipment for field offices. Served as primary liaison to resolve issues for technical support services within the company or with outside vendors. Influenced organization's profitability through effective budget control.

Confidential

Lead Technology Trainer - Continuing Education Department

Maintained all Dell computers and servers in the training lab. Supported server hardware and software, creating accounts and troubleshooting all printer/server issues. Provided technical knowledge on upgrades and new purchases for the training labs. Taught technology certification courses for working IT professionals.

Confidential

Technology Manager - Houston Pipe Line Company

Maintained records, documentation, manuals, and prepared status reports. Provided technical support on mission critical SQL systems including responding to user questions, troubleshooting, tracking, installation, system tuning, problem research/diagnosis, and resolution. Maintained understanding of the changes to the Business Unit and Information Technology support infrastructure. Supervised the support of 7 field locations with 30 network devices including ATM and RTUs. Directed all equipment maintenance activities. Supported 100 Compaq Servers in a Cisco ATM and Switch environment.

Confidential

Project Manager - Koch Industries Inc.

• Directed the planning, prioritization, management and scheduling of all information systems and telecom projects. Developed training programs for personnel in use of new systems to ensure acceptance and effective use. Maintained in-depth knowledge of information technology and services. Made recommendations and developed improvement plans to increase performance and efficiency with use of new technology. Created Microsoft Excel macros to increase productivity of trade floor applications such as Tempest and Trade Blotter. Documented and
• implemented procedures for upgrading industry standard software and hardware. Trained and supported Y2K team in configuring and implementing all software documented upgrades.

Confidential

Help Desk Supervisor - Pennzoil Company

Promoted from 2nd level workstation technician to Help Desk Manager in less than one year. Established and enforced policies, procedures and standards. Supported Peoplesoft application used for trading and risk management departments. Established and monitored quality objectives, milestones and benchmarks. Developed and implemented effective tools using Microsoft Word macros to measure performance against standards, and to document and regularly report on all plans, priorities, schedules, budgets, staff assignments, programs and the current status of projects and routine assignments.