Senior Project Manager Resume

SUMMARY:

Project Manager with 19 years experience (10 years certified). The last 9 years as a senior PM, I have completed 400+ projects, built/integrated 3 PMOs and led projects ranging from $50K - $5M and led 5-20 resources.

STRENGTHS:

Project Management Leadership PMO Building

Mentoring/Coaching Process Improvement Communication

Reporting Budget Management Problem Analysis

SKILLS & OTHER KNOWLEDGE:

Microsoft Projects, Microsoft Office Suite

Salesforce/Sales/ServiceCloud/Lightning

CRM/ERP, RFP/RFI experience

Clarity, Primavera, ServiceNow

Lean Six Sigma: Minitab16 & Quality Companion3

SLA/KPI management: ITIL training, Clarify, NewScale, Mercury, Digital Fuel & Siebel

SaaS & Application Software Deployments (SDLC): Flexera/Managesoft, Shavlik, SCUP, WSUS & SCCM, Genesis & IVR iDemand SharePoint (project tracking system and file repository)

Datacenter HW Infrastructure Upgrades: VBlock to Hyper-Converged systems

Windows 7 to 10 upgrade solutions

Exchange to O365 Migrations

EMC Storage, SAP & AIX servers

Exchange Management Console (EMC), Adsiedit, Active Directory

Terminal Services, VDI and Citrix

Google Search Appliances, MySQL & Cisco Switches (GRE/VPN tunnels)

Cloud Services: Azure, AWS & MPC

LAN Room support: switch racking, n etwork cabling, configuration and troubleshooting

Computer/Office relocation and support

EXPERIENCE:

Senior Project Manager

Confidential

Responsibilities:

Led a team of 5 Project Managers and 8 Solution Architects based in Monterrey, Mexico to support approximately 150 accounts and 100+ active projects
Completed 100+ projects; work load average: 15-20 projects
Prepared over 100+ proposals that ranged from $100K to $10M (averaged $675K) and supervised and reviewed for release 100+ proposals completed by PMs
Developed the PMO and mentored new PMs, created on boarded templates for new accounts

Senior Project Manager

Confidential

Responsibilities:

Led application and infrastructure projects for the ACT account and created integrated project plans to align with the customer’s Agile-based application release projects: Primavera, OBIEE, JBOSS Cluster Services for WSO2 ESB
Completed approximately 30 hardware infrastructure related projects for ACT account; work load average: 15-20 projects
Mentored new PMs supporting the account; prepared weekly E-Level status and financial reports, developed/updated various templates
Led small PMO for 5 cross sector divisions for the Confidential account:
Completed approximately 30 hardware infrastructure, network, application related projects and 12 contract renewals
Held weekly customer interface meetings, fielded new requests, provided E-Level weekly status and financial status reports

Senior Project Manager

Confidential

Responsibilities:

Led revenue projects for application software upgrades for the Talecris/Grifols account and utilized SDLC methodology; deployments via ManageSoft/Flexera
Completed 107 of 134 (27 cancelled); work load average: 20-25 projects
Developed a PMO and created a project tracking system and standard processes and templates
Created a transition plan that resulted in the ability to move 400 servers to the customer data center servers which included extending the WAN circuit network

Service Delivery Project Manager

Confidential

Responsibilities:

Led BAU projects for the Talecris/Grifols account such as: Lotus Notes/Exchange migration project that resulting in the customer’s transition to Exchange (4000 end users) and transition of donor center help desk support to steady state that resulted in $10K cost savings annually (Walk-in Takeover support transition)
Slashed incident resolution of open/aged ticket by 25% by developing process improvements (Six Sigma methodology) knowledge articles, standard practices, procedural manual, tech training and SLA/KPI trend (80/20 pareto) analysis
Analyzed asset inventory for accuracy that resulted in charge back/credit (financial analyst reporting)

Project Manager

Confidential

Responsibilities:

Led team of 4 (global resources) and created a centralized documentation repository for 12 business towers for IBM
Distributed 2 million dollars to business towers whereby I reviewed requests, obtained E-level approvals and tracked appropriated funds

Service Delivery Project Manager

Confidential

Responsibilities:

Led team of 12 techs to migrate a managed OS for Microsoft’s customer Energizer
Hired and released techs, approved work hours and travel expenses
Traveled to 4 locations and completed approximately 1000 migrations in 4 months

Project Manager

Confidential

Responsibilities:

Led team of 5-8 techs for the GSK account and completed 2000+ computer workstation relocations which included
Wrote a 60 page OTJ training manual, developed an inventory asset tracking database
Originated a PMO and led off-site laptop refresh projects and conference room technology uplift projects

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