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Sr. It Project Manager Resume

NJ

SUMMARY:

Result driven trilingual (English, Spanish and Portuguese) Senior IT Project Manager demonstrating strength in defining project requirements, developing implementation budgets, creating plans, scheduling, identifying vendors and tracking progress. Flexible hands - on team player, who is energetic, very organized and thrives in a fast-paced environment Analytical problem solver skilled Confidential reducing issues to the lowest common denominator and identifying key resources. Detailed oriented, leader and team builder. Proven ability to work with people Confidential all levels of an organization. Talented self-starter with a professional attitude. Known for giving 100% to get the job done.

SKILLS:

Project Management: Work Break-down Structure (WBS), MS Project Server, Kanban, MS Project, Clarity, Agile, Waterfall, Scrums, ITL, Smartsheets, Intervals, Vendor Management, Cable Management, Construction Management, SOW, Proposals, Contracts, Onshore/offshore resources, Resource planning, Global Supply Chain, MS SharePoint, MS InfoPath, Risks & Issues, Project Scheduling, Primavera, Prince2, Monday.com, Jira, Asana, Wrike, pipedrive, Constant Contact, Active Campaign, Prosci Change Management, Benchmark, Mailchimp, Microsoft Booking, Yammer, Flow, MS Teams, Google Suite, MS Planner, MS OneNote, MS People, MS Delve etc

Graphic Design & Web Languages: Adobe Suite, Web Graphics Design, CorelDraw, File Maker,, QuarkXPress, HML5, XML, Javascript,, Swift, Java, CSS, C/C++, Python, PHP, Ruby, Go, Kotlin, Sketchup, Virtual Architect, MS Visual Studio, Gimp, WordPress, Inkscape, Serif Drawplus, Sara Streme, Corel PaintShop, Cyberlink, Sumopaint, Vector, Google Sketch-up, Cinema 4D, Affinity Designer, .Net, ASP.NET, JQuery, AJAX, etc

Audio, Video Editing & Production: Adobe Premiere, Avid, Final Cut Pro, Cinema 4D, PowerDirector, Vegas Movie Studio, Movavi, AVS, Pinnacle, Filmora, Maya, 3Ds Max, Motionbuilder, Blender and Magix

Voice & Messaging: Skype for Business, Cisco, Avaya, Cisco CM, Avaya CM, Polycom

Audio & Video, Video Conferencing: Creston, Fusion, Lutron, Scheduling Panel, Occupancy Sensor, Telepresence Video Conferencing, Digital Signage commercial integration, installation and maintenance, Polycom, Extron, Touchlink Pro, AMX, Cisco, MXL, Biamp, Vaddio, etc

Networking & Technology: OndeDrive, Jupiter, MS Exchange, EMC SAN storages, AWS, Siebel, SAP, Routing Protocol OSPF, RIP, IS-IS and EIGRP, Linux Solaris, Unix, Wan, Lan, NT, Office 365, Windows 7, Redhat

Database: SQL, My SQL, Oracle

Applications: Peregrine, Documentum, ServiceCenter, Remedy, eRoom, eBuy, Office 365,, Excel, Power Point, Visio, Sales Force, CRM, Access, Auto Cad, clearcase and Quality center, Quickbooks

Mobile Divises, Plataforms & Langagues: Iphone, Samsung, IOS, Android, Ipod and Ipad, Objective-C, Xcode integrated development environment (IDE), Java, Swiff, Native languages & hybrid and NDK

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr. IT Project Manager

Responsibilities:

  • Managed the windows 10 deployment for several global sites for 25 thousand users with onshore and offshore teams
  • Effectively managed and communicated expectations internally/externally for the project.
  • Managed application discovery, requirements gathering through deep dive sessions for: End User engineering, Security, VDI Platform, IT Partners, Citrix Member Serves, MS Office, Active Directory, Remote Access, Unified Communications, SharePoint, Storage, Mobility, SCCM, Application etc
  • Managed & coordinated project weekly status with project team, steering committee and stakeholders
  • Managed Application and web apps, macros, add-ons inventory identifying owners, SMEs, compatibility, rationalization and testing process.
  • Managed the process to obtain detail infrastructure requirements for windows 10 migration.
  • Managed the discover hardware/software inventory and application usage
  • Managed Windows 10 training for end users, trainers, IT support, Tech Team, VIPs and define curriculum for classroom and/or online learning.
  • Managed the production migration leveraging runbook
  • Managed Post-Production process: Hypercare, collecting feedback and update runbook.
  • Managed all project closure process and documentations to obtaining sign-off from project sponsor.
  • Prepared project plans, reported project progress, tracked risks & issues against the plan.
  • Managed Pilot POC, Stability, scalability deployment
  • Managed the packaging workflow and readiness to migrate
  • Managed marketing & Communication project messaging
  • Managed & validate Support Model.
  • Managed sites readiness requirements are met
  • Coordinated users’ feedback and integrate to the project.
  • Managed the forecast and assignment of production deployment resources
  • Managed the global portfolio network projects and provided project status to stakeholders and project teams including risk analysis, technical recommendations and resource constraints that may impact the project.
  • Created, managed and updated tasks, resource allocation and the overall project timeline.
  • Managed project budgets from small to large projects affecting site wide infrastructure upgrades including maintaining accurate control on costs.
  • Provide subject matter expertise to the team throughout the project life cycle by acting as the liaison to the respective design, development, quality assurance and support teams
  • Developed business requirements documents, user stories and use cases to support infrastructure requests
  • Supported project implementations during off hours and weekends.
  • Managed 365 deployment for several global users with onshore and offshore teams
  • Planned and managed projects by identifying tasks, resources delivery timelines and success metrics
  • Managed program scope, schedule, budget and resources to successfully fulfill business and technical
  • Facilitated technical support as needed including but not limited to architectural reviews, compliance reviews and various project artifacts
  • Created and maintained relevant project documentation such as project charter/scope, project plans, status reports and operational checklists
  • Ensured deployed solutions are compliant with Enterprise Technology and Security Standards
  • Coordinated the technical execution and provided automation improvements to maintain customer satisfaction during the deployment phase
  • Managed and facilitated technical team during designing and implementing the entire MS Suite: Exchange, SharePoint, OneDrive, Skype for Business
  • Analyzed, developed, submitted and collected feedback user, IT support survey for Office 365 deployment
  • Coordinated the existing web applications including: troubleshooting, bug fixes, required upgrades, and modifications to existing functionality
  • Effectively managed and communicated expectations internally/externally for deployment process.
  • Managed & coordinated project weekly status with project team, steering committee and stakeholders
  • Maintained a proactive stance on vendor relationships Confidential all times
  • Managed office 365, POC, stability, scalability Pilots
  • Managed the discover and identification for new hardware
  • Managed application compatibility process
  • Managed Support Model process & documentation
  • Managed 365 user & IT training
  • Managed day one user support for Office 365 post-production
  • Managed & Coordinated all Cisco telephony global upgrade for all sites in North America, Latin America and EMEA.
  • Managed & Coordinated IPT Cutsheet for telephony data with local teams.
  • Managed the porting process with local carriers and engineers.
  • Managed the extraction of current phone system data and to update the cutsheet.
  • Managed the cusheet update with local managers
  • Managed the installation & disconnection of voice circuits and make sure billed correctly.
  • Managed the training and training materials for new users.
  • Managed & Coordinated equipment purchasing, delivery and installation with local technicians.
  • Managed & Coordinated cutover and command centers
  • Managed all telephony testing including updating testing plans
  • Followed change management process to capture change requests, communicate impact, request stakeholder decisions, and execute changes if applicable.
  • Provided overall project communication to stakeholders and meet project requirements and stakeholder expectations.
  • Participated in negotiation and administration of contracts.
  • Managed WorkPlace, Networking, Lan, Wan, Wireless, Voice, Desktop, Facility site surveys for site IT and IPT refresh with local teams.
  • Managed business requirements for IP Hoteling, COS, Call Center Agents, Voice Mail, Call Pickup Groups, Bridged Appearances, Analog Extension Data, IPC, Turret, Phantoms, Emergency Phones, Incoming Calling Plan, Auto Attendant, Coverage Paths, Hunt Groups, Intercom Groups, Speed Dial-System, EC500 etc. Created & Managed vendors, Telcos contracts and activities.
  • Upgrade of Trader Voice Facilities for international branches IPC (IPC IQ/MAX-Nexus) platform.
  • Managed upgrades and relocations for all International ML franchise PBX (Nortel, Lucent, Seimens, Alacatel, etc. & Turrets (IPC, BT, ETRALI) for Enterprise Network.
  • Managed & supported voice/trade floor (IPC Turrets) and WAN technologies, provisioning, ordering of circuits, including ARDs, MRDs(PLs) for trader operations. Multi-vendor management responsibilities for Telcos, ISPs and PBX, turret vendors (2nd level) to support voice trader operations.
  • Managed the implementation, configuration, Design for IVR (Interactive Voice Response).
  • Managed the Blue Coat deployment and installation process for Latin America.
  • Managed all equipment procurement process for LAN, WAN, Wireless, Voip, BlueCoat including: BOM, quote, SOW, PO, shipping tracking etc
  • Managed the order, deployment, installation and testing for E1s, PRIs, POT circuits for Data & Voice and working closely with local Telco.
  • Managed the ACD data collection and design for Call Center and Helpdesk.
  • Managed & Coordinated globally Audio-Visual commercial integration, installation and maintenance for A/V, video conferencing and telepresence.
  • Met with clients to understand the project scope and obtain the detail requirements.
  • POC for Audio & Video meeting scheduling, troubleshooting, training for all VIP team members.
  • Performed site survey for A/V, VC, data & electric cable installation with the lead A/V technician.
  • Responsible for overall communication and completion of each project, as well as, communication and project scheduling with client
  • Create and maintain Work Break-down Structure (WBS) for all activities.
  • Coordinated the installation with client, installation and technical personnel, and any associated subcontractors
  • Responsible for each project from the awarding stage through final project completion
  • Worked directly with customer to establish and publish project timeline and completion date
  • Responsible for communicating project progress/changes to customer
  • Responsible for conducting project meetings with installation and technical staff
  • Assisted with scheduling of company installation and technical staff and any associated subcontractors
  • Coordinated shipping dates of all project related equipment
  • Coordinated and processed any project change orders
  • Managed & Coordinated all scheduling panel installation & testing.
  • Managed & Coordinated all Occupancy sensor, Lutron and Fusion integration.
  • Worked with administration to ensure accurate and timely billing to customer
  • Managed & Coordinated the new Creston interface with client and programmers.
  • Created Test Plans to certify all installation.
  • Managed the work for electric & data cable subcontractors.
  • Managed projects from inception to completion, handling all logistics, client interaction, vendor coordination, internal communications, work flow scheduling and billing.
  • Managed the coordination of the Sales, Engineering and installation teams, in-house fabrication and on-site project work with Field Logistics teams.
  • Managed and coordinated with IT engineering to ensure that the project has adequate engineering resources to meet the project deadlines
  • Coordinated with AV engineering to ensure that the project is meeting all specifications, review and approve any equipment changes from the bill of materials that the lead engineer may require to build the project.
  • Coordinated with the purchasing team to ensure that all equipment items have been ordered, and to tracked the delivery in order to meet project deadlines
  • Ensured that the project has the site supervision and technicians needed to complete the project on schedule.
  • Coordinated with the sales team on any changes to the project that may impact final project cost and/or project schedule.
  • Managed the creation and reviewed of project quotes.
  • Effectively communicated project status with the teams and client on a regular basis.
  • Created project plans and ensure the team met deadlines.
  • Tracked the progress of projects, ensuring that they are staying within budget and meeting client expectations.
  • Managed and tracking project costing throughout the project
  • Managed the engineers to ensure there is a proper project hand-off to the NOC
  • Manage the Review client's current Microsoft environment including the network architecture and domain name servers (DNS) information, authentication solutions, bandwidth, security certificates, Active Directory (AD) configurations, and AD federation service (ADFS).
  • Manage the site survey and data collection to coordinate the skype and phone configuration for each site in NA, EMEA, ASIA and Latin America.
  • Deploy BTOE and Skype for business to users’ computers and provide Users Training.
  • Manage the cutover process and Hypercare process.
  • Manage the configuration and apply the Blueprint Microsoft Skype for Business with the current configurations and settings.
  • Manage the implementation of the solution based upon the agreement in the design phase. Manage to perform the build, which will allow client to perform proper testing, staging, and production change management to ensure Skype was built and configured.
  • Manage Cisco Meraki deployment and coordinate technicians to install and configure the device for all global sites.
  • Manage the test stage and develop test cases and test scripts/plans to fully evaluate the performance of Microsoft Skype for Business in a production environment.
  • Manage the deployment solution into client production environment, adhering to client change management policy of submitting the change request for review.
  • Managed the decommission client's legacy environment after the production environment of the Microsoft Skype for Business has been deployed.
  • Managed the interface and build deep relationships with partners. Gather and assess business plans against capacity and capex plans Track and provide progress status reports of all infrastructure work streams against project schedules.
  • Attend all architecture & construction meetings to make sure all IT Infrastructure aspects are covered the proper way.
  • Tracked record of customer focus based on openness, trust, and delivering on promises.
  • Managed the equipment & circuit order, delivery and installation.
  • Managed the construction of computer room, core switch installation & configuration.
  • Managed the installation of new Voice & Audio/Video and Video Conference.
  • Scheduled mover meetings, moving day, created a detailed moving day hour-by-hour plan etc.
  • Managed all vendors, onshore and offshore resources.
  • Managed rollout of a VDI with a team of onshore and offshore
  • Managed hardware and licenses procurement and delivery
  • Managed could & hardware configuration
  • Managed VDI QA
  • Managed the user communication and training
  • Managed site survey and including desktop, server inventory
  • Managed circuit upgrades
  • Managed Setup virtual infrastructure in data center
  • Managed and verified data was synchronized
  • Manage the cutover hour by hour
  • Managed all system testing: printers, scanners etc
  • Managed day one user support
  • Data Center Migration, Relocation & Consolidation using MS Project.
  • Discovery activities - Defined project scope, established data requirements collection plan, milestones, established data validation process and steps, assigned data collection and validation tasks and timelines, communication plan, roles and responsibilities, risk management plan, reporting structure to upper management, site survey, identified application to be moved, identified application owned, identified site contact etc.
  • Application and data migration - obtained hardware requirements, software requirements, logistical requirements, design, publications requirements, defect tracking, test metrics, migration plan, go-live hour-by-hour plan, day 2 support etc.
  • Assigned resources/team to the project, created a budget, prepared a project plan, established data requirements collection plan and data validation process and steps.
  • Managed the AWS installation and implementation.
  • Collected Inventory the Infrastructure Confidential the Old Facility such as: Servers, Telephony/PBX, Routers & Switches, Storages, Network cabling, Electrical cabling, Voice & Data cabling, UPS, Fire Suppression, HVAC etc.
  • RFS (Request for Service), proposals, SOW: Cabling, Electrical, Voice & Data, HVAC, Plumping, Movers, etc.
  • Coordinated server backup process and schedule and Performed validation of infrastructure data collection.
  • Managed Project Book of Work balanced existing priorities and new demand.
  • Managed the relocation, data migration and configuration for SAP serves with a team of technicians and application owners.
  • Identified and documented installation & testing procedures for each device.
  • Decommissioning - identified & coordinated vendor that removed the old equipment, ordered moving supplies (dollies, packing materials, labels, etc), ensured that hallways, doorways, elevators will accommodate moving equipment & all items to be moved, prepared phone cabling for initial move & activate extensions, arranged for donation, recycling, or disposal of obsolete & unused equipment, arranged for waste removal Confidential old location, labeled equipment and create to/from lists for rack locations.
  • Managed large migration of user data and Print server infrastructure to new Netapp solution Confidential various operating company sites globally using MS Project Server.
  • Planned and managed implementation of new solutions to replace legacy W2k File, Print and Netbackup servers, along with Network enhancements and remediation including Riverbed installations, and core switch and router upgrades.
  • Provide program level metrics and reporting on all projects in the program and prepare status reports for senior management.
  • Managed the equipment purchasing, delivery, configuration and installation to all sites globally.
  • Managed the File & Print cutover with a group of technicians onshore and offshore.
  • Managed MPLS implementation using riverbed.
  • Developed plans, for Enterprise Resource Planning (ERP) system implementation.
  • Determined scope of the project, set deadlines, assigned responsibilities and monitored progress for the ERP system.
  • Evaluated and recommended changes to current and future ERP system requirements to meet organizational needs.
  • Led the implementation of new organizational processes aligned with ERP configuration.
  • Ensured the project/department milestones/goals are met and adhering to approved budgets.
  • Managed the Aruba Wireless (WiFi) installation for a large-scale project for multiple site locations.
  • Managed the business and technical requirements process and the development of the wireless system architecture.
  • Created the site survey document and managed the site survey process with the vendor for all US sites.
  • Created Bid document and selected the right vendor to perform the site survey and installation of cables, WAP, equipment upgrades etc.
  • Created SOW for cable management, Access Point installation and equipment upgrade.
  • Managed the Wireless installation process, cable management, Wireless configuration and all connectivity testing.
  • Managed the iPod Shipping & Receiving configuration, deployment, testing and training for all sites.
  • Managed the iPod Sales scanners configuration, deployment, testing and training for all sites.
  • Managed and identified WAP installation on the site floor plan and coordinate with the vendor for the installation.
  • Managed the Wireless Network Design documentation and system configuration.
  • Managed and coordinated the ISP Guest installation for all sites.
  • Managed all phases of several mobile, website & software development projects from initiation, pre-planning to planning, execution and closure using waterfall, Agile Scrum methodologies
  • Managed the implementation and consistent delivery of projects to set timelines, budgets and expectations quality.
  • Coordinated the project requirements with customers, developers and external vendors.
  • Maintained team focus on the product vision and goals of the business.
  • Drove prioritization discussions with product owners/sponsors as needed to ensure resources are allocated to key features and requirements.
  • Organized and facilitated pre-planning, backlog planning, release planning, iteration planning, daily meetings, reviews, demos, retrospectives and other related meetings
  • Communicated and coordinated project intra/interdependencies with other partners, managers, leads and cross-functional teams.
  • Tracked and communicated team velocity, release and iteration progress, risks and issues/ impediments both internally and externally.
  • Managed project issues and risks through standard issue/risk process.
  • Managed and supervised project team onshore and off-shore resources.
  • Facilitated the daily stand up, sprint planning, sprint review and sprint retrospective.
  • Prepared and presented information Confidential cross-functional reviews, status meetings and gate reviews.
  • Managed and performed detailed QA testing of both existing and new products.
  • Developed key strategic initiatives that will help drive the Ops organization into the future
  • Managed large scale support projects from strategy through implementation
  • Provided status and communication including the key program outcomes and insights to key stakeholders via PowerPoint
  • Managed the installation of PeopleSoft application for HR department.
  • Managed several software projects for marketing, salesforce, finance, chain supply and procurement.
  • Worked with Adobe Creative Cloud products/services with natural creativity to create something fast that is new and different

Confidential, NJ

Sr. IT Project Manager

Responsibilities:

  • Managed Telemetry Solutions Project to provide equipment to deliver DSL services, VPN, development, rollout and continued support of the telemetry group. Managing the workflow, deploying and configured and upgraded over 1000 sites and more 5000 Cisco Routers and switches including router series 2000, 3000 7000 and switch series 1900, 5000. Created the installation and telemetry engineering packages. Tested, troubleshot and maintained all the routers and switches. Ordered DS1, DS3 and other circuit type. Researched, purchased, scheduled, and deployed the Cisco router and switch installations using MS Project.
  • Managed the Infrastructure Technology for new sites, large scale build-outs expansions, and or upgrades. Oversight of voice data, telecom, the installation of cable and the build-out of the equipment rooms. Extensively use of Visio software in creating engineering packages, project description and all technical documentation for all projects.
  • Engineered ATM Project designed to decrease production costs. Created the installation and telemetry engineering packages. Updated the database. Scheduled equipment installation. Interfaced with vendors, city operations and customers.

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