Qualification Highlights

• Leader in global business operations, program project management for more than 20 years with an emphasis on language programs in global private sector businesses and U.S government agencies.
• Project Management Professional PMP certified
• Bachelor's Degree in Business Administration
• Graduate of General Dynamics IT EXCEL Leadership program 2012/2013
• Recipient of General Dynamics IT Distinguished Performance Award 2012
• Fluent in German

Summary of Qualifications

Christine Healy-Rendel, PMP, has been a leader in global business operations, program project management for more than 20 years with an emphasis, for much of her career, on language programs in global private sector businesses and Service Corps NLSC program at General Dynamics IT GDIT . The NLSC is a federal program sponsored by the Department of Defense through the Defense Language and National Security Education Office DLNSEO , under the Office of the Under Secretary of Defense OUSD for Personnel and Readiness P R . Ms. Healy-Rendel brings her valuable knowledge, skills and expertise to support NLSC global planning efforts and advises on all aspects of language and culture related to the program. In her previous position, she served as a Project Manager for General Dynamics IT, overseeing health care initiatives for the U.S. Federal Government Food Drug Administration FDA , Centers for Medicare Medicaid Services CMS and Centers for Disease Control Prevention CDC . Prior to joining General Dynamics IT in 2010, Ms. Healy-Rendel was the Co-Owner of a marketing and communications consultancy specializing in business support and language services for global companies, and she held various management positions in the global automotive and telecommunication industry in Europe and the US. Ms. Healy-Rendel possesses a Department of Health and Human Services HHS Public Trust Clearance, and she holds a Project Management Professional PMP certification and a Bachelor's Degree in Business Administration. She is a graduate of General Dynamics IT's EXCEL Leadership Training Program. Ms. Healy-Rendel is fluent in German.

• Language Proficiencies
• English and German fluent
• Security Clearance Information
• Department of Health and Human Services HHS Public Trust Clearance
• Pending Department of Defense DoD Top Secret Clearance
• Recognition and Awards
• GDIT Distinguished Performance Award for improving customer service and satisfaction and performance beyond expectations in specific situations June 2012

Professional Experience

Confidential

Deputy Director Plans and Chief Linguist

Summary: Manage global business operations and planning of foreign language assignments of 5,400 linguists and over 315 languages for Department of Defense DoD assignments, and serve as the Chief Linguist for the National Language Service Corps NLSC program

Customer: U.S. Department of Defense DoD Defense Language National Security Education Office DLNSEO

Clients: United States Central Command CENTCOM United States Africa Command AFRICOM Defense Language Institute Foreign Language Center DLIFLC US Army Judge Advocate General's Corps JAGC United States Army War College USAWC F-35 Lightning II Joint Program Office NATO School, Oberammergau, Germany

Responsibilities:

• Customers and Client Engagement
• Promote the NLSC to DoD and non-DoD customers at industry language events and in communication material
• Plan, supervise, and review assignments and determine the most effective use of resources to meet client's language support requirements
• Function as client liaison on assignments, analyze clients' language support requirements and resources
• Serve as client liaison and the representative of the NLSC
• Advise customers and internal staff on language requirements and culture in all facets of the program

Language Assignments

• Identify, develop, and implement process improvements for NLSC program
• Analyze and implement ASTM International's language standards to NLSC environment
• Support linguist orientation/training and debriefs, and identify linguists' training needs
• Provide guidance to internal staff regarding linguist selection criteria
• Plan, organize, and direct linguist activities worldwide providing complex support for a wide range of language program activities

Linguist Recruitment

• Provide guidance to recruiting staff with regard to language recruitment requirements
• Connect recruiting staff with multipliers in the language community and with heritage, academic and government language communities

Linguist Retention and Training

• Participate in and advise on Testing Validation studies and self-assessments
• Support linguist training and debriefs, and identify future training and resource needs
• Advise on language training resources and programs for linguists to refresh, sustain and enhance their language proficiency

Reporting, Communications and Outreach

• Write Weekly Action Reports WARs for noteworthy assignments
• Review and update customer pages on public-facing website
• Write Monthly Report

Business Development

Develop new language business for NLSC with existing and additional DoD agencies.

Examples of achievement:

• Continuously receive highest possible ratings in client evaluations of assignments.
• Developed new business: 14 new language assignments with DoD customers in Fiscal Year FY15

Confidential

Manager, Project/Task

Summary: Managed health IT projects for the U.S. Federal Government and research universities following standardized project management processes

Clients:

• Johns Hopkins University JHU /FDA Center for Drug Evaluation and Research CDER : Partnership in Applied Comparative Effectiveness Science PACES Data management and analysis of clinical research pre-marketing data to facilitate design of methodological studies
• Centers for Medicare Medicaid Services CMS : Chronic Conditions Data Warehouse CCW Conducted various strategic planning activities
• Centers for Disease Control and Prevention CDC /National Center for Health Statistics NCHS : Expanded the analytic utility of CMS data available for research at NCHS to support newly emerging health care reform priorities

Responsibilities:

• Applied project management knowledge, skills, tools and techniques to project activities to meet the project requirements:
• Identified, defined, combined, unified and coordinated the various processes and project management activities within the Process Management Process Groups
• Ensured that projects include all the work required to complete the projects successfully
• Managed timely completion of projects
• Estimated, budgeted, and controlled costs so that projects were completed within the approved budget.
• Determined quality policies, objectives, and responsibilities so that projects satisfied the needs for which they were undertaken
• Organized, managed, and led project teams scientists, data analysts, technical writers, policy researchers, etc. .
• Ensured timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information
• Conducted risk management planning, identification, analysis, response planning, and monitoring and control on projects
• Supported purchase or acquisition of products, services, or results needed from outside the project team
• Led or support company Bid Proposal B P activities
• Led development of internal/external capabilities presentations and marketing material for healthcare conferences

Examples of achievement:

• Graduate of 2012/2013 Medicare and Medicaid Solutions' MMS EXCEL Excellence, Commitment, Education, and Leadership Program, which is designed to further develop high performers within the MMS division.
• Received GDIT Distinguished Performance Award June 2012 for improving customer service and satisfaction and performance beyond expectations in specific situations.

Confidential

Co-Owner Self-employed

• Managed customer projects, marketing, and business development initiatives worldwide
• Managed global internal and external projects following standardized project management processes
• Developed and implemented global marketing and communications material websites, newsletters, brochures
• Led global business development strategies and B P activities
• Represented customers at global trade shows and customer meetings. Spoke at Congress of International Drug Discovery Science and Technology IDDST , Shanghai, China 2007 The Changing Role of Contract Research Organizations in the Management of Global Clinical Trials
• Consulted customers seeking national and international expansion. Redeveloped programs and systems for local markets. Developed and maintained clients' networks of partners and strategic alliances in 20 countries.
• Provided German language services and training translations, localizations, editing, reviews, video scripts, marketing research/executive interviews internet ad quality rating, intercultural training
• Industries served: health care and life sciences information technology consumer products federal government franchising home improvement hospitality, hotel tourism human capital international trade maritime paper, energy, mobility service markets printing publishing sportswear equipment

Examples of achievement: Assisted life sciences/health care client to secure US 5 million of new business

Confidential

Global Customer Service Communications Manager

• Developed, implemented, and managed customer service initiatives and marketing communications at BTNA's Global Customer Service Center GCSC . Supported and drove regional and global priorities through communications to internal global stakeholders, customers, employees, and corporate management.
• Developed and implemented internal and external corporate communications, and brand strategy in coordination with global and regional marketing, and corporate management.
• Developed and implemented company's customer service intranet and spearheaded integration of global customer service arena in company's customer business portal in coordination with web designers and internal/external stakeholders.
• Drove standardization of marketing communication tools, and took lead in communication compliance to corporate brand guidelines.
• Organized customer visits, executive events, conferences and charity fundraisers.
• Developed reward recognition programs for GCSC employees and vendors.

Example of achievement: Served company and customers in a positive way, received Concert's Service Leadership Award

Confidential

Supervisor, Sales Promotions Dealer Motivation

• Developed and implemented GM's/Opel's internal roadside assistance program in 31 countries. Planned and implemented dealer motivation program in 21 countries.
• Developed and implemented centralized marketing material including dealer magazine for use in 21 languages.
• Developed and implemented centralized meeting and event concepts, and adaptation at a local country level.
• Supervised and coordinated activities of 20 program vendors, and marketing agencies.

Examples of achievement: 1. Revitalized GM/Opel's roadside assistance program for 31 countries: Analyzed international customer and market requirements developed marketing material supported supplier negotiations coordinated successful rollout at local country level. Result: Generated savings of US 2.4 million over a two-year period in centralized negotiations generated savings of US 300,000 by central marketing production compared to local production. 2. Turned faltering dealer motivation program around. Developed program concept sourced program vendors managed implementation and ongoing administration of program. Result: Raised program revenue by US 300,000 thanks to increased dealer participation saved US 350,000 by centrally consolidating development of marketing material. Program received a Letter of Distinction and Bronze Award from the German Direct Marketing Association, as well as the Silver Award from the Federation of European Direct Marketing.