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Technical Program Manager Resume

East Hanover, NJ

SUMMARY:

  • Seasoned Program and Project Manager in handling end to end complex initiatives in Application development, deployment and IT Infrastructure.
  • Proficient in delivering large - scale, mission critical program and Agile projects for Fortune-500 clients across the globe.
  • Excellent analytical capabilities and result oriented approach to problem solving. Excelled in managing customer relationship and high-performance team. Agile Coach, Natural leader and Team motivator.
  • Proficient in delivering high visibility Agile projects based on Scrum & Kanban
  • A proven track of managing agile development projects in various technologies in high tech environment which includes cloud native apps (sf, webapp, etc.,)
  • Expertise in handling multiple end to end programs and projects as in parallel.
  • Strong knowledge of best practices within project management field.
  • Identify themes, EPICS, project and program components, managing their interdependencies, resource availability, budget allocation, and project prioritizing to meet business commitments.
  • Established PMO and deployed PPM framework at organization level to drive the projects to meet its objectives.
  • Defined the program governance metrics and created the necessary process for PPM health check. Closely worked with senior leadership team (CxO, BU heads, Board members) on strategy development and shared regular update through program roadmap/architecture/dashboard.
  • Forefront and managed Data Center modernization program, which reduced overall cost across 4 Data centers by 24% and benefited in cost savings of $10 million.
  • Led complex and diversified Global IT Life cycle refresh program with multiple work streams /cross-functional teams along with E2E application migration. Program components includes onboard/migration/retire of business applications, commissioning/de-commissioning of database, Servers, Storage, Various Network devices (Switches, Routers, Load balancers, Firewall, Global traffic managers, Gateways, Security Firewalls).
  • Managed large complex Confidential IT Program with the blend of Agile/Waterfall.
  • Spearhead with Steering committee and define Program goals and objectives
  • Establish program governance board, Escalation process, health check reviews, phase gate reviews
  • Liaison with program key stakeholders and developed program business case, program charter as line with strategic objectives
  • Identify the program benefits, measurement criteria, KPI with acceptable thresholds and captured in Benefits register.
  • Coaching and mentoring project managers to ensure resources are aligned as per the expectation. Manage team across multiple geographic and set right resource priority within Program.
  • Chairing the project governance as sponsor, initiate the projects by issuing project charter and govern them as required monitoring performance of program/project.
  • Define Program Management office, Setup PgMO to support program to meet the objectives by ensuring compliances, templates, policies, audits, reporting, resource fulfillment, financial tracking.
  • Establish Program financial framework, secure the funding, sponsor the project, and manage P&L at program level
  • Lead and manage large, complex enterprise-level program consisting of multiple teams and/or requiring integration with other activities outside the scope of the Agile teams, and coach the team as Agile coach/Scrum Master
  • Define and communicate program scope, milestones, deliverables, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
  • Anticipate eventualities, identify potential risks at program level, manage the escalated risk from projects, develop risk response strategies, manage inter and intra program risks, issues, dependencies.
  • Collaborate with business and all stakeholders to define epics and user stories. Define metrics for continued Agile adoption (Scrum & Kanban)
  • Organize and lead all SCRUM ceremonies (backlog development, Sprint planning, Daily stand-up meeting, Sprint review and retrospective. Monitor product burn-down chart, sprint capacity, and delivery metrics. Set performance objectives and incorporates feedback from team and organization for continuous improvement
  • Track the impediments and help team to focus on efficient and continued delivery. Facilitate avenues for team collaboration and help in conflict resolution.
  • Collaborate with PO on setting right priorities to manage client expectations. Work closely with Leadership/business team to collect individual user stories and define EPICs
  • Coach/mentored the team on Agile/scrum which includes estimation techniques.
  • Successfully delivered various type of application development, deployment and infrastructure projects in waterfall & agile approach. Adopted the blend of both the approaches and helped business to attain the goals.
  • Define and communicate project scope, milestones, project deliverable. Develop project management plan which incorporates all subsidiary plans but not limited to scope management, cost management, resource management, schedule management, quality management, communication management, risk management, procurement management plans.
  • Anticipate eventualities, identify potential risks, develop contingency plans and regularly track the same to ensure timely delivery of the project to the customers.
  • Monitor the progress of projects involving review of all deliverables, slippages, defects, cost, effort and taking appropriate corrective and preventive measures, as applicable.
  • Monitor project performance against the approved baseline interms of scope, schedule and cost. Follow project governance policies like project delay notice, submit project change request, etc,.
  • Forming and spearheading cross-functional teams for streamlining the execution of project
  • Work closely with the stakeholder expectations, reviewing, analyzing the project status and accurate project reports preparation. Negotiation, mediation, and presentation skills with all levels of individual/group
  • Share weekly report to leadership team which shows current week achievements, next week planned activities, High Risks, Issues, assumptions, dependencies and project milestone achievements.

AREAS OF EXPERTISE:

Program and Project Management Agile Project Management - SCRUM, Kanban Product Management | Digital Transformation Stakeholder Engagement | Risk Management Strategic Alignment | Benefits Management Governance | Scope & Schedule Management Finance and Cost Management | Lifecycle Management | SDLC - Waterfall & Agile Procurement Management | Cross functional Team Management | Cloud Solution Architecture | Lean Six Sigma Leadership Domain HiTech, Retail, Banking, Pharma, Telecom, Manufacturing, Financials, Insurance, F&B, Retail, ITES, Petroleum, Automobile

EXPERIENCE:

Technical Program Manager

Confidential, East Hanover, NJ

Responsibilities:

  • Led Confidential program involves multiple functions and project team.
  • Defined and communicated program scope, schedule, budget, critical deliveries, resource allocation plan, and roadmap to all stakeholders.
  • Worked closely with the client’s leadership team to plan, develop, coordinate and execute the strategies by adopting necessary program components.
  • Ensured projects are delivered the business outcomes by selecting high priority product backlog.
  • Successfully driven life cycle refresh program and resulted cost savings of $5 million annually.
  • Drafted and managed various program collaterals like program mandate, business case, roadmap, program/project charter, Transition plans, etc.,
  • Managed implementation of Azure cloud capabilities as strategy program for SAP and Non-SAP applications.
  • Guided implementation of company-wide enterprise Cloud adoption, Migration of on-premises application/infrastructure to cloud, focused strategy for cloud workloads, storage, network, disaster recovery, data protection. Chair Change Control Board, held accountability on review/approval of critical changes for NA region.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

Global Program Manager, Agile Program Manager

Confidential

Responsibilities:

  • Global accountability for end-to-end program delivery for Bank Digitalization initiatives.
  • Lead program governance, strategy, roadmap, cross-functional teams and effectively managing multimillion-dollar initiatives.
  • Applied right blend hybrid PM Methodology to meet client requirements.
  • Successfully Delivered Bank’s critical digitalization program (API/ Azure SF) which transforms Banking environment to Confidential solutions.
  • This program was delivered as Hybrid PM Methodology due to nature of this initiative.
  • Resources span across the globe and diversified program components across Application development, Infrastructure builds, and deployment projects.
  • Led Security Agile project (MFA integration and implementation) with banking application as to meet regulatory compliance.
  • Led on-premises to cloud transformation project for banking lending application which includes infrastructure workloads, network and security.
  • Delivered $20m Agile project (Scrum) with the team size of 8 to implement Confidential cloud native application development.
  • Recognized for evaluating/improving existing policies, processes, and technologies. Regular contribution to the process management to keep up latest trends and best practices from a technology perspective
  • Develop strong relationship with the clients to proactively anticipate emerging needs

Global Program Manager, Agile Project Manager, Project Manager

Confidential

Responsibilities:

  • Led Storage refresh program as Global effort in leveraged environment to migrate to HP Owned storage SAN devices.
  • This program was complex initiative as needs to secure outage from each customer for migration outage as collaborative effort. Stringent timeline in terms of timely migration before lease expiry helped organization to save $10m annually.
  • Successfully delivered Life cycle refresh program as Global effort (Americas, APAC, EMEA region) across various domains
  • Implemented HP monitoring solution across Americas & APAC region and helped organization to benefit on third party support.
  • Handled projects in Complex Datacenter, Managed Hosting, Network landscape, Security, Server builds and application migration which includes Due-diligence, transition and transformation & DC Exit.
  • Defined EPMO, Governance structure, policies, processes to oversee the projects which are initiated via these programs.
  • Successfully delivered various type of application development, deployment and infrastructure projects in waterfall & agile approach. Adopted the blend of both the approaches and helped business to attain the goals.
  • Successfully delivered various Application development projects. Holistically followed organizational change policy and implemented the deliverables from lower level Non-PROD to PROD environments (DEV, SIT, UAT & PROD)
  • Worked closely with the stakeholders to exceed their expectations. Reviewed, analyzed the project status and prepared dashboard to reflect accurate project status.

Project Manager

Confidential

Responsibilities:

  • Handled end to end data center projects which includes build, refresh & de-commission of various DC components (servers, storage, tape library, network devices, databases). Also helped organization to deliver Non-standard requests, CRM apps deployment via projects initiatives.
  • Successfully delivered Nagios as enterprise open source monitoring solution by replacing HPOM/Veritas leased monitoring products and resulted in license and support cost savings of $1.5 million.
  • Led application development & migration effort in health care customers on in-house application. Holistically followed organizational change policy and implemented the deliverables from lower level Non-PROD to PROD environments (DEV, SIT, UAT & PROD)
  • Led VMware consolidation project which includes storage migration on ESX, Physical to Virtual.
  • Analyzed and planned the capacity management for the hardware/software requirement and help the organization in Cost effective quality solutions on Service Delivery and Hardware/software solutions.

Technical Project Lead

Confidential

Responsibilities:

  • Deployed offshore development/data centers for large EU telecom client in Gurgaon and Bangalore.
  • Led application development, maintenance projects for telecom related products.
  • Successfully transitioned the Automated Build product.
  • Led various cost saving initiatives by adopting right solution on centralized software licensing for multiple ODCs, consolidation of clearcase environments, network and disk optimization at organization level.
  • Applied Lean methodology and part of Six Sigma projects for Telecom vertical. Recognized by leadership on exceptional delivery.
  • Shared weekly status report which includes current week achievements, next week planned activities, High Risk/Issues along with project health status.

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