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Information Technology Sr. Project Manager Resume

SUMMARY:

A proven leader and result - oriented professional with over 14 years of progressive and international experience in diverse industries. Dynamic Project Manager with an ability to direct and manage projects successfully both in Agile and Waterfall methodologies in the areas of IT and business operations through methodical, thorough and diligent work. Established strong client relationships across multiple areas of business for driving value-added results. Collaborative partner having excellent domain knowledge and strong business acumen.

KEY COMPETENCIES:

  • Proven success track record of Project Management experience in successfully implementing software or web development projects from planning through implementation phase by working with multiple product delivery teams using Waterfall, hybrid SDLC methodologies and Scrum/Kanban Agile frameworks
  • Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional waterfall project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
  • Successful hands-on experience in the areas of project and program management, Agile - Scrum and Kanban, portfolio management, reverse logistics, warehouse and transportation management, sales operations, order management, business and data analytics, marketing campaign management, CRM, e-commerce, and consulting
  • Partnered in transformation from Waterfall to Agile framework by driving Iteration/Sprint Planning, Backlogs, retrospectives for IT projects
  • Effectively supervise the dynamics of the project teams - Scrum Coach, business analysts, product owner, tech leads, engineers & QA team involved in the program
  • Proficient in preparing project roadmaps, business process mapping, provide analysis for sound solutions, metrics, status reporting and monthly scoreboards for the project governance, senior executives and business leaders
  • Driven project deliverables successfully with cross functional teams by efficiently managing their key milestones
  • Widespread experience in staffing and resourcing, contract and vendor management processes, project budgeting and forecasting using various industry standard and in-house tools
  • Capability to turnaround operations and projects within limited time and resources using essential project techniques
  • Comprehensive experience in performing risk analysis and cost-benefit analysis. Proactively manage change control and perform impact assessment in project scope, manage issues/risks, and devise necessary contingency plans

TECHNICAL COMPETENCIES:

Methodology/Frameworks: Waterfall, Hybrid, Agile - Scrum, Kanban, V-Model, Rational Unified Process (RUP)

PM Tools/Utilities: HP PPM, MS-Project, JIRA, Confluence, MS Office Suite, ITSM and ITIL tools - Service Now and Service Management Suite, Microsoft Team Foundation Server (TFS), HP Application Lifecycle Management (Quality Center), Rational Team Concert (RTC), ETL tools, Rational Requisite-Pro, Business Objects, EDW, ClearQuest

Platforms/Web Services: Java, .Net based applications, Red Prairie WMS, JDA TMS, Cloud - Amazon Web Services & Azure, Sales Force, Sterling Commerce (Order Management), Siebel - Marketing Campaign Management (Version 8.0), Mainframe, SAP-Ariba, SAP - R3, SAS, SQL 2012, Oracle 9I/11g, IBM DB2, Oracle EBS, TOAD, XML, XSD, JBoss and WebSphere, Web methods, TIBCO, Informatica, Teradata

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Sr. Project Manager

Responsibilities:

  • Led and implemented complex projects - Implemented a ~$2M portfolio in IT efforts across 8 releases with extremely aggressive timelines integrating with 23+ technical teams and multiple business teams; utilizing both Waterfall and Agile SDLC methodologies
  • Experience in creating and maintaining project plans, effort estimation, financial forecasting and reporting, coordinating with vendor management teams for project contract, statement-of-work and change request approvals
  • Balanced business/technical background to provide highly credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
  • Directed discovery through delivery effort of Large Product Fulfillment initiative, a new application that supports user visibility of end-to-end Home Delivery orders to make triaging and end-of-day audit processing more robust and efficient
  • Managed Amazon Integration with Confidential Initiative to support the fulfillment of Amazon enabled TVs via Home Delivery process
  • Delivered a large effort for Confidential Integration components and Red Prairie WMS roll-out to Distribution Delivery Centers for JDA TMS Program with a primary focus to streamline the current manual outbound transportation planning processes
  • Collaborated with key business stakeholders and senior leadership to create three-year strategic roadmap for future phases that align with all other interdependent initiatives
  • Negotiate priorities between stakeholders and collaborate with BA and engineers to ensure requirements are implemented effectively. Prioritize and sequence the backlog per business value or ROI
  • Provide strategic, operational, and governance direction to increase functionality and improve efficiencies in support of business goals and objectives

Information Technology Project Manager

Confidential

Responsibilities:

  • Established iterative processes and rhythms for all IT work
  • Strategically and Tactically managed multi-million-dollar projects from initiation through implementation
  • Partner cross functionally to understand business/system needs and potential opportunities.
  • Create and present solid business case including soft and hard benefits to secure funding approvals
  • Successfully managed a total of 80 projects within a portfolio, outlining IT and business objectives, planning execution, and managing operations
  • Proactively identified project dependencies, resolved risks/issues that affect release scope, schedule and quality

Information Technology Release Manager

Confidential

Responsibilities:

  • Successfully delivered monthly releases which comprised multiple programs integrating with various systems in an enterprise
  • Built capability from the ground up; established release management governance processes and cadences
  • Established strategic release plans and yearly release calendars that aligns with capability initiatives
  • Partnered with Information Security program to ensure that application complies with best in industry practices and enterprise standards, which includes code analysis and risk assessment
  • Conducted Release and Program Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews with the key stakeholders and other interdependent project teams
  • Created communication plan to all impacted parties when system changes/outages are planned and facilitated the reporting of uptime, end-to-end performance, service level agreements and other key performance indicators
  • Managed Go-Live activities including the execution of the deployment plans and checklists. Maintained and improved operations by monitoring system performance; Identifying and resolving problems timely.

Confidential

Business Analyst

Responsibilities:

  • Budget planning of Total Cost of workforce and perform trend analysis of previous year/quarters spend for better understanding and facilitating decision making in Budget Planning
  • Detailed tracking and analysis of people, travel, training and equipment spend specific to Confidential Marketing Operations - Enterprise Storage and Servers Business Unit cost locations and thereby report on how the budget has been utilized by various campaigns and what is the ROI on the same
  • Successful Transition of Enterprise Services Marketing to add a new business unit of HP by delivering business solutions to the clients specific to APJ Marketing operations.
  • Responsible for the delivery of weekly, monthly and quarterly scheduled reports to the marketing directors and SVPs of different business groups based on the requirements of clients
  • Process standardization by leveraging standard tools, templates and best practices
  • User Acceptance Testing of Upgraded Siebel Applications

Business Operations Specialist

Confidential

Responsibilities:

  • Manage supply chain process re-engineering, and improvement of Reverse Logistics Claims, Order Fulfillment process for Commercial Operations of HP Confidential region
  • Design new processes for sales operations to ensure quality and deadlines were met in a timely fashion. Improved inventory practices to insure accurate product was received and shipped to appropriate clients
  • Analyzed statistical data and reports to ascertain trends in performance, resulting in maximum effective and efficient use of logistical resources
  • Established supply chain partnerships and forward operations centers in 60 countries within Confidential region to increase operational readiness and support internationally
  • Single Point of Contact (SPOC) for the Inbound and Outbound Logistics and Transaction Management team, responsible for resolving issues on Daily Incident Reports arising on shipment
  • Manage relationships with internal and external partners and suppliers, including setting expectations regarding deliverables, quality, schedules, and costs
  • Establish the metrics required to measure business performance and develops the process for identifying and addressing performance gaps
  • Effective communication and leadership abilities resulted in achieving corporate objectives and customer satisfaction

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