SUMMARY

A dynamic, goal-oriented Sr. Project Manager PM /Business Analyst BA /Quality Analyst QA with 17 years of experience, strong leadership, organization, communication skills, and a proven track record of organizational diplomacy at all levels seeking a position as Sr. Project Manager. Background includes process mapping, project management, best practices, quality control, and educational programming for both specific departments and organization-wide training. Respected by internal customers for partnering effectively to create win-win solutions using self-direction and flexibility to achieve team and company goals.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager Customer Service EPMO

• Create, review and update project scope, estimates and plan supporting complex platform on-boarding between HCSC/BCBS and Montana. Utilizing Sr. PM skills, leadership and coaching with change, resource and risk management while collaborating with Business and IT management. Establishing and gaining consensus of the Customer Service work stream's eight application goals, objectives and deliverables. Facilitating application s daily and weekly meetings, budget financial tracking meetings, issue management and executive level status reporting. Ensuring proper execution of project milestones according to BCBS SDM/SDLC methodologies to Tier 1 highly visible projects within multiple work streams.
• Manage/implement complex EPMO Montana Alliance on-boarding program Customer Service project with multiple sub work streams, business and IT areas exposure to Mainframe, Unix/Oracle, DB2, .Net . Project teams 20 to 65, budgets exceeding 3M.
• Supporting and managing customer expectations, developing and maintaining stakeholder relationships, obtaining project objectives while working in a matrix project environment.
• Manage project through closure, generate enthusiasm among team members and facilitate effective team interaction, schedule/lead weekly meetings, status reporting, transfer of support ownership, final acceptance by project sponsors, and hold lessons learned sessions.
• MS Office Suite, Clarity Open Workbench , Excel, Lotus Notes, Deal Interactive, and WebEx.

Confidential

Project Manager E2E Asset Pricing/PRS IT PMO

• Plan, manage and stabilize technology team releases utilizing Sr. PM skills and leadership to multiple inter-related, simultaneously active IT/Business asset specific Client Pricing tactical efforts and implementations. Collaborate with Business and IT management to establish and gain consensus on project scope, goals, objectives and deliverables. Provide direction, guidance, resource forecasting, and oversight to multiple onshore and offshore team members, ensuring proper execution of activities and tasks in accordance with Northern Trust/SDLC methodologies to highly visible projects within multiple work streams.
• Manage/implement large End to End E2E program projects IDC, Reuters, Telekurs and Bloomberg Equity asset specific feeds open/close/bid/ask/intra-day/end of day in US, CA, LA, Eastern Hemisphere and Stales Pricing projects within multiple functioning IT areas exposure to Mainframe, Unix/Oracle, DB2, .Net scope, timeline and budget. Project teams 5 to 20, budgets 150K to 750K.
• Responsible for team's activities focused on reacting and adapting to business demands, project critical path, keeping release calendar on schedule, prioritizing/monitoring/reporting project risks and issues.
• Manage project through closure, generate enthusiasm among team members and facilitate effective team interaction, schedule/lead weekly meetings, status reporting, transfer of support ownership, final acceptance by project sponsors, and hold lessons learned sessions.
• MS Office Suite, MS Project, MS Project Server, Excel, Lotus Notes, SharePoint, WebEx.

Confidential

Sr. Project Manager Global Pharmaceutical Operations GPO PMO

• Provided Sr. PM skills and leadership to multiple inter-related IT projects within the constraints of human and financial resources in a changing environment. Collaborated with Business and IT management to establish and gain consensus on project goals, objectives and deliverables. Reviewed and assessed changes to project scope, issues and risks while working with department, divisional management and project sponsor s to obtain agreement of resolutions and implement quality projects. Held lessons learned sessions, implemented project quality questionnaires and obtained sponsors/stakeholders project closure approval.
• Senior PM managing/implementing multiple medium to large validated/non-validated GPO Mfg. Business Intelligence BI projects within scope, timeline and budget following PMO best practices and SDLC policies and procedures. Project core teams 5 to 15 with budgets ranging 80 to 400 thousand.
• Directing, supporting and negotiating prioritization of Configuration Change Requests CCRs , Data Change Requests DCRs , Verification Change Request VCRs and modifications with the Plant, Business, BSC, Tech Team and Developers.
• Supervised and motivated cross functional teams of Business Analyst, Developers and Validation Analyst.
• Developed and executed work plan s /WBS while obtaining authorized resources to ensure all activities, tasks and deliverables are assigned to team members based on their abilities.
• Provided daily, weekly and monthly project status reports/ESRs to project teams, department and divisional management measuring project performance compared to original project scope, timeline and budget.
• Microsoft Office Suite, MS Project, MS Project Server, Excel Pivot Tables, Outlook 2010, Lotus Notes, SharePoint Data Base, WebEx, DIET, IBM/Intuit

Confidential

Lead Business Analyst Client Infrastructure Services

Implement/apply process improvement, reengineering methodologies and principals while conducting process modernization projects automation, streamlining workflows, and eliminating redundancies . Documenting, defining and developing business processes, policies, roles, Resolver/System Analyst SA responsibilities, Operational Level Objective OLO , and Service Level Objectives SLO . Constructing sound, logical business improvement opportunities consistent with corporate guided principals, cost savings and organizational architecture.

• Manage/support Global CMP product request s for both hardware products and software applications, transaction flow analysis insuring proper routing of request to end user's assigned SA's.
• Increased Asia/Pacific ASPAC department specific SLO OLO's 88 to 95 via gap analysis, quality measurement and process standardization of ASPAC's through weekly Citi Marketplace CMP request s .
• Providing current state analysis and best practice identification to CMP backend applications/systems QTips ensuring quality control for routing allocations and Virtual Request VR bundles.
• Utilizing PM processes SDLC for one off projects as requested by department and team leader.
• Training and development provided to ASPAC and European SA's and BA's for CMP product routing.
• Microsoft Office Suite, Outlook 2007, Citi MarketPlace, Virtual Tech, QTips, SharePoint Data Base, Webadmin, Citi Technology Catalog, Citi Software Inventory, and Citi Hardware Catalog.

Confidential

Project Manager Network Operations Systems

Lead/manage a cross functional team for off-cycle projects, facilitating meetings, and implementing projects. Production 24/7 pager support communicate and audit outages via Cause/Impact/Resolution/Prevention . Authored and distribute external client notices regarding maintenance, disruptions, and off-cycle modifications to technical documents. Managed network infrastructure semi-annual releases, collaborated with stakeholders, PMO, Business Units BU's , PM's, Developers, SA's, BA's, authoring/executing test cases production, UAT, regression , network mailbox, board and certify clients, and perform SOX and SAS70 audits.

• Managed multiple network infrastructure projects, SDLC, milestones, requirement trace matrix RTM , gap analysis, and change control while implementing Dinner Club International in DFS network, Universal North American Acceptance, PCI-Card Member Masking, and Euro MasterCard Visa.
• Reduced redundancy consolidating/streamlining a multi-team departmental share drive, increasing user friendliness when reviewing/researching documentation by managing a 4 person cross-functional team NWG .
• Optimized future storage of documentation by implementing an extensive departmental share drive SOP.
• Improved tracking and reporting of production outages through metrics and analysis. Strengthening production tracking increased relations between network production teams and was a value add for monthly, quarterly, and yearly audits. Sr. Management frequently refers to outage matrix documentation in weekly meetings.
• Authored and administered team SOP template structure for documentation, processes, training, and procedures.
• TSO/ISPF, Quality Center, Lotus Notes, Microsoft Office, Microsoft Visio.

Confidential

Information Project Manager:

Project manager responsible for the delivery of information services filing status reports, rate, rule, form information, risk and coverage reference material. Facilitate the planning, developing, and deployment of information-related technical projects, including Quality Assurance and Internal Control Function ICF compliance on publishing. Engaging BU/SSU partners to determine their needs developing and implementing training and creation of computer-based training modules.

• Streamlined and created a functional process information flow between Regulatory Services and multiple BU's. Requested by VP of Regulatory Services to facilitate creating business process mapping for Filing Support Optimization FSO of this initiative.
• Analyzed current departmental insurance filing processes for ICF compliance.
• Created project requirements, straw man, project funding, tracking/reporting metrics.
• Pending department restructuring and budgetary cuts 20M, 4 RIF facilitated my job search to Discover.

Confidential

Project Manager/BA/QA

PM/BA/QA working with clients, Project Management Partners PMP , Developers, SA's , BA's creating/designing business processes and testing platforms for statewide and multiple statewide insurance project s rollouts ensuring project quality control through Total Quality Management TQM , CMM Capability Maturity Model and SOX Sarbanes-Oxley requirements. Gap analysis resolving client questions/issues within the Customer Requirements Description CRD assuring business needs are achieved for a quality project.

• Developed/utilized project management methodologies specific to a BA for 10 years, coordinating, testing and designing numerous statewide/multiple statewide insurance project rollouts.
• Assured quality products by collaborated with the business client, SMEs, SA's, Developers, and testers to create functional technical designs, Customer Requirement Documents CRD , use cases, and test cases.
• Reduced re-work and extra expense by continually utilizing quality control processes.
• Achieved best project solutions using functional, business and technical knowledge to drive solutions.
• Ensured project implementation dates by coordinating and reviewing project milestones/timelines with Developers, Programmers, BAs, QAs, and testing environments.
• Validated CMM and SOX procedures, processes, and project documentation based on industry standards.
• 2003 to 2007 performed project management and gap analysis to nationwide projects as Integrated Data Center Management Coordinator IDCM .
• Attended weekly project meetings, reviewed progress, question, and concerns with all functional areas.
• May 2004 division recognized as reaching CMM level 2 and division awarded for Best Practices within the enterprise e.g. defined IT standards/documents, program version control, etc. .
• AS400 Utilities, TSO/ISPF, Microsoft Office, Microsoft Access, Microsoft Outlook.

Communications Allstate :

• Change Agent - liaison from the project and management team directly to Sr. Management 2005 to 2007 .
• Member of Upward Communications Meetings, liaison between team and area leaders 2005 to 2007 .
• Coordinator of New Employee Team and member of Employee Process Effectiveness Team 1997 to 1998 .

Corporate Training and Facilitating Allstate :

• Data Policy Processing, NEO, Method1/Waterfall Methodology, and Diversity.
• Training/Development of manual rating for current and new BA's request of management September 2006.
• Training/Development of Sale and Service Process minor lines for North Brook Technology Ireland NBTI . Received 500.00 bonus award from Allstate for training NBTI, June 2004.
• Training/Development of Product Test team's manual rating for water claims, May 2003.