Summary of Experience:

Certified Scrum Master and PMP with Green Belt and CMMI training with over 15 years of project and program management experience built upon a technical foundation as a Programmer and Analyst. Senior Program Director recognized for advanced experience and program management skills. Demonstrates proven competency to oversee multiple programs simultaneously and to accomplish strategic business goals. Cultivates and attracts competitive and strategic staffing rosters with the highest level of key personnel to deliver strong customer-focus based solutions. Fosters business-critical relationships that lead to increased productivity, reduced waste, and customer satisfaction. Acknowledged CMS/CPI IDR leader as demonstrated by having managed all of the largest and/or most critical CMS projects to include One PI, ACO Pioneer/SSP Application, Shared Systems MCS/VMS/FISS Claims, National Level Repository NLR , and NCH Part A/Part B FFS Claims. Responsible for managing the support and maintenance of the Teradata environment at CMS and other program initiatives.

Professional Experience:

CPI One PI Senior Program Director Provides executive oversight, guidance and mentoring to maintain the current capability of One PI while simultaneously seeking ways to enhance and significantly expand its data analysis capabilities for CMS and One PI. Manages all contractual and financial/budgetary aspects of the program. Manages multiple development teams representing a breadth of expertise for a unified and value-add solution to include ETL, BusinessObjects, SAS and Portal developers in addition to testers, data modelers, system analysts, requirements specialists, data coaches, technical writers, and an instructional designer.

Delivers strong customer-focus based solutions to foster business-critical relationships that lead to increased productivity, reduced waste, and customer satisfaction. Consistently demonstrates a rare propensity to build strong, self-directed and highly motivated teams.

Possesses an intuitive ability to liaise with stakeholders and project staff in various technical IT and BI environments to successfully solve issues and remove obstacles to meet both QSSI and customer goals.

Mentors project and program managers in compliance with each project's PMP. Demonstrates a thorough understanding of how the individual task order and project requirements integrate within the CMS IT XLC and FISS extendable life cycle.

Called upon to shoulder key leadership roles as evidenced by her assignment to transition the Data Management Practice towards its Center of Excellence COE Phase.

HHS CMS IDR Program Manager QSSI Program Manager for the CMS Office of Information Services Enterprise Database Group EDG for the CMS IDR program and managed a team of 55 highly qualified professionals across 20 different projects. Managed all of the largest and/or most critical CMS IDR projects to include ACO Pioneer/SSP Application, Shared Systems MCS/VMS/FISS Claims, National Level Repository NLR , and NCH Part A/Part B FFS Claims. Responsible for managing the support and maintenance of the Teradata environment at CMS and other program initiatives. Developed project management plans, implemented guidelines for project management best practices, and risk management. Provided weekly status reports to SVP of Program Delivery, maintained portfolio staffing and was responsible for the content and accuracy of the CMS Teradata dashboard to include financial data, project status, project issues, risks, impact, and any mitigation/contingency or remedies.

Project Manager, CMS OIS EDG Provided project management support to the Centers for Medicare and Medicaid Services in the Office of Information Services Enterprise Database Group EDG . Responsibilities included developing project charters, scope statements, project plans and schedules, facilitating meetings, developing project management plans, implementing guidelines for project management best practices, risk management, status reporting, mentoring project leads and managers, and monitoring and controlling projects. Participated in the development of the CMS Business Intelligence Strategy and managed the Part B Analytics and Reporting System -- a project to transition Part B data into the IDR.

President Project Manager, CMS HIGLAS Founding member of Hamlin Consulting, Inc. HCI , a small, woman owned Information Technology consulting corporation committed to providing excellence in professional project management and IT services. As a subcontractor to Logistics Management Institute LMI , provided program and project management support to the Centers for Medicare and Medicaid Services in the Office of Financial Management OFM Financial Management Services Group FMSG on the Health Care Integrated General Ledger Accounting System HIGLAS project. Assisted in the management of the implementation of the group's strategic initiatives, which included the implementation of Oracle Data Vault and OBIEE. Developed project charters, scope statements, project plans and schedules. Facilitated meetings, developed project management plans, implemented guidelines for project management best practices, risk management, and status reporting. Mentored project leads and managers. Monitored and controlled projects. Provided oversight and coordination of operations activities for the Enterprise Data Center Migration Project, which included facilitating meetings with the Medicare contractors and data centers. Acted as a CMS/HIGLAS point of contact and monitored the hours and activities of the system integrator contractor. Acted as a proactive liaison to the operations team and prepared for the transition of the Medicare Administrative Contractors MAC , specifically the MAC workload split, into production.

Project Manager, CMS OIS EDG As a subcontractor to LMI, provided program and project management support to CMS in the OIS EDG. Assisted in the implementation of a controlled software development life cycle with mid-tier applications in the Division of Database and Middleware Services. Acted on behalf of the group director and deputy director to assist with the implementation of the group's strategic goals. Developed project charters, scoped statements, created project plans and schedules, facilitated meetings, developed project management plans, implemented guidelines for project management best practices and risk management. Mentored project leads and managers monitored and controlled projects. Participated in the development of a Data Governance framework and a Data Access Strategy within EDG.

Project Manager, OCSE Provided support for a contract with Federal Office of Child Support Enforcement as a member of the management team for a set of 33.5M Task Orders. Provided resources to support the Federal Office of Child Support Enforcement OCSE for programming and technical support to states and financial institutions. Utilized software engineering principles to ensure that the project maintained crucial measurements of quality, configuration management, requirements management, and change control management for all software. Provided support in emergency situations, software upgrades, and emergency coverage. Responsible for developing task order management plans, contract management plans, risk management plans, and work plan proposals in response to the customer's request for services. Negotiated labor hours, resource allocation, requirements, and scope of effort with client to achieve desired results. Provided key communication link with all stakeholders to include briefing client and senior management on project status. Provided detailed monthly status reports and earned value management reports.

Initiative included the design and development of a data repository/data warehouse to not only house data, but also to allow for implementation of Business Intelligence to analyze how the system performed versus the quality/value provided to the end-user. Provided key support in the effort of achieving SEI/CMM ML3 compliance for the program. Integrated SEI CMM ML3 standardized practices with the tools available to create consistent approaches across project teams and functional areas in the management of the contract. Accountable to the customer for performance, daily production control, ensuring availability, and quality performance of all systems supported. Provided support to management by monitoring program funds/assets, reporting status of program performance, certifying/approving products for delivery, and ensuring subcontractor performance. Interfaced with the Oversight and IV V Contract Management team to coordinate integrated project team initiatives and resolve issues. Conducted a CMM team-based appraisal for internal process improvement of Federal systems on a Social Security Administration SSA contract.

Project Manager, TANF Provided value-added services for a 100k Task Order. Key individual responsible and accountable for the project from conception through implementation. Supported requirements gathering, definition, development, testing, implementation, and closeout. Developed work plan proposals in response to the customer's request for services, negotiated labor hours, resource allocation and scope of effort with client to achieve desired results. The project included the efforts needed to manage the resources provided to the Temporary Assistance for Needy Families TANF Active Closed Cash Assistance Caseload Child Support, Work Earnings project. Created a linked disaggregated data file, which uses available TANF and child support administrative data held and maintained by HHS-ACF Offices of Policy, Research and Evaluation OPRE , and OCSE for the purpose of examining the work and earnings of TANF adult case heads, the presence of a child support order, and the work and earnings of the non-custodial parent on a state-by-state basis.

Program/Project Manager, NYS OTDA DCSE Provided value-added services for a 1.8M Task Order. Responsible for developing task order management plans, contract management plans, risk management plans, and work plan proposals in response to the customer's request for services. Managed and directed resources to support the New York State NYS Office of Temporary and Disability Assistance OTDA Division of Child Support Enforcement DCSE for the programming, technical, and help desk support to States' financial institutions that participated in the Financial Institution Data Match Program. Utilized software engineering principles to ensure that the project maintained crucial measurements of quality, configuration management, requirements management, and change control management for all software. Provided support in emergency situations, software upgrades, and emergency coverage.

Project Manager, Federal OCSE Providing value-added services for a 44.8M Task Order. Provided resources to the Federal Office of Child Support Enforcement OCSE for the programming and technical support to States and financial institutions. Utilized software engineering principles to ensure that the project maintained crucial measurements of quality, configuration management, requirements management, and change control management for all software across new development and operations and maintenance.

Project Manager, SSA OAG AMOSS Provided value-added services for a 280k Task Order for the Office of Acquisition and Grants OAG at the Social Security Administration SSA . Responsible for the creation and quality assurance of all documentation submitted to SSA related to information technology analysis, design, development, implementation, testing, and resolution. Developed work plan proposals in response to the customer's request for services, and negotiated labor hours, resource allocation, and scope of effort with client to achieve desired results. Responsible for briefing client and senior management on project status. In addition to acting as Project Manager and technical lead for the enhancement and maintenance of the Acquisition Management and Operations Support System AMOSS procurement system, supported the year 2000 functionality, the EDI initiative, and the conversion of a procurement application from Progress version 6 to Progress version 8.

Senior Programmer/Analyst Team member responsible for the design, testing, implementation, training, and documentation of a complex mortgage banking application. Selected as backup to Project Manager and cross-trained with the Project Manager on the process of creating and maintaining UNIX scripts to provide quality support while maintaining system security. Awarded four performance bonuses.

Programmer/Analyst Responsible for the analysis, plan, design, programming, testing, implementation, and documentation of sophisticated information management projects to meet a broad range of applications. Worked directly with end users to conduct in-depth requirements analysis and served as SME throughout the entire project life cycle. Created an Inventory Management System, provided full development life cycle services to integrate sales order entry and inventory control functions. Created an Interface Design and Systems Integration Project. Conducted client evaluations to define, analyze, and interpret end-user requirements for a major systems integration project. Received recognition from the customer for providing outstanding production support.

Programmer/Analyst II As a member of a software development team, was responsible for the design, testing, implementation, analysis, and documentation of a variety of commercial software packages. Recognized by peer and management for possessing excellent project planning, user needs assessment skills, and the ability to contribute to the productiveness of a team. Successfully completing projects on time and within budget objectives.

Junior Computer Programmer Provided programming and systems application support for large-scale inventory management applications. Identified user requirements programmed user-friendly applications. Performed maintenance on a large retail inventory system using COBOL, ABEND aid, and Xpeditor, Allways, Panvelet, and Data-Expert. Was offered a position and relocation package when the company moved to Loraine, Ohio.

Industrial Engineering Assistant Initially assigned as an intern to install custom UPS and standard commercial software programs. Successfully installed custom UPS software at ten facilities and trained fifteen managers. Provided user training for all the Atlantic District. Provided technical support to industrial engineers to include time studies and UPS center audits. Utilized DesignCAD to develop scale drawings of all United Parcel Services facilities.