PROFESSIONAL LEADERSHIP SUMMARY

Gretchen is a high-energy Senior Program Manager/Scrum Master with 15 years of experience and a proven track record of results in building, integrating, and deploying emerging technologies into Fortune 500 companies in many industry sectors including IT, Telecommunications, Aerospace, Government, Energy, and Healthcare. Gretchen has expertise in AGILE/SCRUM methodology, Business Intelligence, Product Development, Data Analysis, Statistical Research Methods, Big Data, and R D Management. Gretchen leads the direction and adoption of programs, products, and services that capture, prepare, and model data that enrich business and consumer decisions and experiences. Gretchen has a technical background utilizing multiple open source and commercial platforms and tools as well as expert experience in leading and motivating globally matrixed and cross-functional teams to create, prioritize, and deliver on a strategic vision and product roadmaps. Gretchen is highly experienced communicating with C-level executives and senior management and is expertly skilled at facilitating requirements, design, and implementation planning sessions with team members on the front line.

PROFESSIONAL COMPETENCIES CRITICAL SKILLSET

• Global Project Mgt Information Data Mgt. Transparent Leadership style
• Budget Planning Software Integration Vendor Management
• AGILE Coach R D mgt. Product Development Mgt.
• Requirements Definition Cost Benefit Analysis Business Process Modeling Software Engineering Data Governance Mobile applications Big Data

CHRONICLE OF CAREER EXPERIENCE

CEO Managing Consultant, Confidential

Acquire, lead, manage complex IT solutions, products, and audit programs for clients in various industries and market sectors. Oversees all levels of SDLC and Sprint Planning, defining work scope, managing budget, coordinating workflow, while maintaining solid vendor relationships, and ensuring on-time project/product completion. Utilizes expertise in product management, R D management, sales initiatives, marketing, project budgets, cost controls, executive reporting, compliance and quality assurance to deliver successfully.

Confidential: Program Manager and Scrum Master for local and global effort to promote the use and application of Big Data concepts, tools, and platforms among regional R D and business communities. Provided oversight and delivery of Big Data Science Fair and Coffee Techstars, hosted presentation for start-up and data enthusiasts. Coordinated multiple Big Data demos and sessions. Owner of 5280BigData. Participants included SendGrid, Precog, FUSE, GNIP, CU, Tagwhat, Trueffect, and Techstars. Boulder, CO.

Confidential : Program Manager and ScrumMaster for Douglas County School District project expanding Oracle functionality to mine data and expand security for mobile application for access to grade and student information. Directed 15 person team that worked both on and off-site. 12/2012 2/0213

Confidential : Program Manager and Scrum Master for the Consumerism Initiative: Provided PM capability to Data Management and Anlytics in Enterprise Strategy Div. Managed, participated, and advised the development of Vendor Assessment Tool Kit, all Vendor Management Assessments, susbsequent on-site Due Dilligence activities, drafting of Busienss Plan with reccomendation for C-Level audience and developed, managed, administrated infomation architecture Program SharePoint site. Operated in a matrixed environment across multiple time-zones and exlusively at the executive level. 8/2012 10/2012

Confidential: Program Manager for 4 MAPD and 2 PPO customized TMG software implementations, including Medicaid and Medical Management services. Also managed the Annual Operational Readiness exercise to ensure that CMS guidance was in place with existing accounts. Worked with all areas of the enterprise to establish a reusable process for forecasting and managing and annual new business implementations. Established and led the Program Focus Group to precursor to a corporate PMO business to facilitate intra-divisional communications, coordination, and planning. Developed, coordinated, and delivered 1 day workshop to provide training on cross-organizational requirements for gathering a program baseline for the devleopment of an Enterprise Implementation WBS and Schedule. Created and managed 7 work groups and 5 PMs to re-engineer broken processes in association with the 2012 implementations. Documented problem areas to be re-engineered for the 2013 schedule. 100 travel. Scranton, PA. 4/2012 -7/2012

Confidential, Director of PMO Project Management-NA: Developed and institutionalized ProMorphics One Team methodology while architecting , building, and deploying organizational infrastructure including SharePoint Server and SAP by Design. Initiated PMO processes via Org Chart, Weekly Corporate Portfolio Status views of internal and external projects, Sales pipeline, IT development environments. Charged with building and training Solutions Delivery team in Agile/Scrum methodology. Project managed Center of Excellence and SAP By Design enterprise rollouts. Was billable 50 of time doing account management, Project Management, leading dashboard and mobile application design sessions developed in SAP XCelsius, Hadoop, HANA, SAP Business Objects Explorer, iOS, Salesforce.com for Fortune 500 clients in the Telecommuncations, Computer, and Energy industry sectors. Virtual, Elmhurst, IL. 12/2011 4/2012.

Confidential: Established and managed start-up logistics and PMO for Federal Government OCC Ordered mortgage foreclosure independent audit review activity. Worked directly for PFG's Sr. Managing Director. Drafted and managed all revisions of organizational charts, Engagement Letter and required attachments, PMO policies. Managed and mentored four PMs. Managed using AGILE/Scrum and PMP methodologies. Confidential

Confidential Program and Product managed Data warehouse assessment deliverable for Fortune 500 Insurance Company. Managed DW program website using AGILE/Scrum and PMP methodologies. Developed proposal, scope, requirements definition artifacts and project timeline for delivery for Data Analytics and Reporting organization. Managed team of 11 PM's and developers. 100 travel. Erie, PA. 2/2011 5/2011.

Confidential: Program managed two phases of the Scaling Brokerage Platform delivering 300M in new assets to the organization. Lead global co-located team across the full development lifecycle using both Waterfall and Agile methodologies while collaborating closely with the Brokerage business unit and vendors. Responsible for Project Plan, Project Framework, Project Charter, Work Breakdown Structure, Requirements elicitation sessions and Web project management. Had a combined budget responsibility of over 5M . Confidential

Confidential: Project Managed solution design and customer deliver for Channel Data Management tool developed in Business Objects and SQL. Gathered BI reporting requirements for Global 500 Global clients. Managed solution deliverables using an AGILE/Scrum methodology, SQL, Salesforce.com in a B2B SaaS software development environment. Successfully delivered multiple projects with multiple customers at a time. Performed roles as Scrum Master and Risk Mitigation Analyst in a nascent Agile advanced start-up organization using open source web tools for managing project. Interfaced regularly with global clients, Product Mgt, Engineering teams, and Vendors. Confidential

Confidential: Redefined and developed outmoded Compliance Management department including establishing a Sales Marketing Data Mart. Managed all regulatory and compliance efforts across North America and Guam including AML program management. Established compliance web portal for BI reports, risk analysis queries, and expanded data mining techniques to improve AML practice. Drafted and updated Fraud Plan with STOLI requirements, corporate BCP and AML Program plans, and implemented Fraud management plan and developed Compliance business workflow diagrams and procedures. Managed solution deliverables using an AGILE/Scrum methodology exclusively and had two direct reports. Confidential Confidential: Managed business and system requirements for a multi-million IT modernization project including data warehouse creation utilizing Agile methodologies. Performed roles as Scrum Master, BPM Systems/Data Analyst. Confidential

Confidential: As Systems Engineering Program Manager/Sr. Compliance Manager converted legacy systems to FACETS software for a 250 million re-systemization project managed and ensured data security and HIPAA/SOX compliance for the IT Division, managed and administrated division website for program area. Had 5 direct reports. Managed solution deliverables using a hybrid AGILE/Scrum and Waterfall methodology. Division, managed and administrated division website for program area. Confidential Rocky Mountain Health Plans: As BSA/PM, configured FACETS system to support Medicare Part D health plan administration, including data configuration and test data generation for the proprietary Facets data model. 6 months, 100 travel 1/2006 -3/2006.

Confidential: Re-engineered B2B and B2C communication and product distribution channels both customer and companywide using web portal technologies and RUP and BPR methodologies managed tasks in support of business requirements, data analysis, system requirements, and data modeling worked with Claims, Enrollment, Membership, Customer Service, and Pharmacy departments. 100 travel. 4/2005 12/2005.

Confidential Financial Division: Consulted as PM to upgrade an outdated web application to a data-driven, SOA-based solution using an Oracle backend and cutting-edge web technology. Also created Visio BPM diagrams and Excel data mappings. 100 travel

Confidential: As PM/Vendor Manager, supervised seven entities in support of and compliance with Medicare Part D administration, including data configuration and test data generation for the proprietary Facets data model. 100 travel.

Director of Professional Services NA, Confidential

• Confidential professional services division with > 8M P L and a staff of 25 consultants. Integrated professional services sales with software sales, creating 50 growth in 6 months and establishing strategic partnerships with key customers and complimentary service providers. Expanded division to include sales of standardized courseware and customized user training along with deploying Salesforce.com for CRM effort. Collaborated with direct and indirect sales channels to expand service and solution opportunities. Major accomplishments include:
• Developed web portal for professional services organization sales, channel partners, and consulting resource support.
• Standardized methodologies and documented best practices for sales of services, as well as delivery of solutions.
• Established and formalized through HR consultant career paths, professional growth plans, and technical training tracks.

Program Director, Compaq Computer Corp Confidential

• Hired as a turnaround expert and deal closer on strategic e-business account opportunities worldwide, representing a 20 million account base. Worked closely with senior business leaders and decision-makers on multiple global engagements. Highly skilled in organizational development, operating procedures, business case planning, data management, risk assessment, and client services. Prospected among Fortune 500 leaders in telecom, energy, government, financial services, transportation, and healthcare sectors.
• Salvaged a critical international manufacturing project spanning 22 companies throughout Western Europe after rolling out effective solutions to increase productivity and streamline operations.
• Succeeded in winning a 30 million bid over Dell, while drafting winning proposals, worth 10 million in potential revenue and encompassing SOA and Oracle application integration. Solution used SaaS for billing and invoicing

Sr. Enterprise Architect Consultant, Confidential

• Coordinated all aspects of multiple project management with cross-functional teams of professionals involving enterprise-level domestic and global on-demand SOA solutions. Highly skilled in establishing and integrating e-business applications, which incorporated CRM and marketing channel development. Supported ongoing business development efforts through extensive proposal generation and client presentations.
• Performed due diligence on a 400 million New Zealand telecom outsourcing bid.
• Expanded account activity by 17 within six months by implementing a 1M web services integration architecture to support outsourcing efforts, utilizing COGNOS BI and performance management solutions.
• As Project Manager, facilitated a global leading edge Watershed Study to analyze Internet impact on travel industry ROI.

Project-Product Manager, Confidential

• Hired to spearhead the introduction of new internet programs, along with the set-up of a searchable document web server, utilizing WAIS, HTML, and related technologies. Deployed expertise in Internet technologies, protocols, and web development languages and tools to enhance all levels of corporate communications.
• Instrumental in developing and launching the world's second documented Intranet.
• Established searchable database engine for search and retrieval of NASA Technical Reports using IP and WAIS.
• Facilitated workstation modernization and information automation initiative for 600 aerospace professionals.
• Published over 20 original technical reports and delivered several key papers at international conferences.
• Planned and executed over 150 Internet and web training classes in TQM, Six Sigma, and Train the Trainer methodologies.