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Program Manager Resume

SUMMARY

  • Accomplished professional with expertise in project and program management within Insurance, Healthcare, Logistics & Warehousing, Supply Chain, Retail & Consumer Goods domain. Highly Flexible and committed professional who is open for changes and willingness to learn as well as share knowledge across team and mentor the team as needed to achieve the desired objective.
  • Managed Production Support as well Infrastructure and Application Development projects and programs across various technologies including legacy, niche technologies using CMMI methodologies in a Waterfall, Agile/Iterative delivery models.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Managed a Million Dollar project with tight timelines and delivered it successfully by closely working with the business SME’s and product teams leading to a savings of ~ 10M per annum.
  • Managed Remediation initiatives within the Government portfolio to ensure customer experience is improved and to ensure reduction in cost of delivery.
  • Oversaw Cost, Schedule and Quality delivery of the various program / projects by effectively managing dependencies, changes and risks.

Confidential

Engagement Lead

Responsibilities:

  • Converted Time and Material engagement into a multi - year managed service model.
  • Drove faster, better, cheaper delivery by removing key person dependencies and by making the necessary people and process changes.
  • Improved the maturity level of delivery for the customer by implementing DevOps and continuous automation.

Product Owner / Scrum Master

Confidential

Responsibilities:

  • Served as the Product Owner to help plan system requirements while performing Scrum Master functions such as leading sprint planning, review, retrospective, and stand-up meetings.
  • Worked with 3rd party product vendor as well as Manufacturing companies to ensure both the software and Hardware deliverables are received on time and with optimum quality.

Service Delivery Director

Confidential

Responsibilities:

  • Brought efficiency and consistency in Service Delivery of existing Production Support engagements within Retail and Consumer Goods Business Unit with a special focus on Continuous Service Improvements (CSI) and Service Transformation initiatives.
  • Instrumental in bringing influx reduction and backlog reduction by bringing shift left and shift right for key production support engagements.

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