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Project Leader/business Analyst Resume


  • Combination of 14+ years of Business Analyst and Project Management experience that includes managing Technology projects and Staff. This experience includes vendor management, data migration planning, case management, business requirements gathering and quality management in addition to an integral contributor to development of detailed project plans
  • Requirement gathering, developing and creating the subsequent documentation (i.e. Business Requirement Document BRD ), Functional Requirement Document FRD along with any subsequent reporting needed
  • Translation of LOB and/or client’s business needs/request into technical documents and testing (both UAT and SIT).
  • Interface with developers, testers, SMEs and the LOB to identify defects.
  • Assigned and tracked defects throughout the defect management process; Document defect status and maintain tester and developer comments in the designated general repository (i.e. SharePoint, ClearQuest and ClearCase)
  • Provided daily defect status report to project and senior management
  • Executed testing of assigned defects and created result artifacts for review by testers and developers
  • Contributor to project scope for the integration for various platforms included all requirement gathering, risks analysis, and development of controls to manage identified risks.
  • Identify and prioritize requirements based on the business needs as required. Track and maintain Product and Project backlog queue.
  • Effective time management to ensure all tasks/issues are completed efficiently and within established timelines.
  • Provide status reporting to senior management regarding overall project health. Accessed and identified risks and developed controls to manage those risks. Facilitated project team meeting; provided updates, changes and any communications to complete project initiatives. Possess solid working experience with project management tools: Microsoft Project, Word, Excel, PowerPoint, and SharePoint.
  • Coordinated weekly and monthly JAD sessions with business partners and technical staff.
  • Usage of systems/software development life cycle (SDLC) methodology
  • Experience using Waterfall and/or Iterative development methodologies including Agile development
  • Interface with Stakeholders/Business Partners and project team members to provide direction and support for all project requirements.
  • Track KTM (Key Task Milestone) and help to document KPI’s (Key performance indicators)


Operating Systems: Windows 2000 / NT / HP UX / MVS / XP, UNIX, DOS, LINUX

Applications: Microsoft Office Suite (All Versions), MS Silverlight, MS Project, MS Enterprise Management (EPM), Visual Basic 6, Crystal, eWorkforce, Sitefinity, Azure DevOps

Databases: MSP, Oracle 8i/9i, DB2, IMS, Access 2000, Crystal, TCS, SQL

Utilities/Tools: HP Openview, CiscoWorks, SNMP Manager, NETVIEW, TMS, CMS, INFOPAC, IVR, Visual Enabler, Test Director, Win Runner, IBM WebSphere, Visio, Crystal Reports, eWorkforce Management, CustomView, TCS Reports, Verint, Rational RequisitePro, ClearQuest, ClearCase, Visio 6, Planview, Adobe eLearning Suite, MSP, CCW, InfoSource, Passport, SharePoint, LiveLink, Lenderlive, PRTG, Idera SQL, BizTalk, DAX - PROD6, FileNet, Clarity, dbWITh, PowerBroker, Daptiv, Sitefinity, Planview PPM Pro (Innotas), Azure DevOps, Cherwell



Project Leader/Business Analyst


  • Performs intake and triage of service desk tickets for the Executive and District Applications (EDAT) team.
  • Assists EDAT Manager with release and iteration planning activities and product backlog management
  • Facilitated/led EDAT Sprint meetings; Maintained Visual Studio Backlog Items with coinciding tasks updated
  • Develops and tracks detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans.
  • Assists EDAT Manager with scheduling team meetings, annual Liaison Links meeting, and other scheduling activities
  • Works with Project Teams to perform project management tasks and produce requirements of Rule 60GG-1, F.A.C project management documents and other project management documents.
  • Works with Project Teams to conduct business analysis activities and document application requirements and process models.
  • Works with Project Teams to test software applications and documentation of applications
  • Responsible for upkeep of the PDM SharePoint site and PDM document, including conducting regular work sessions with OIT staff to update/refresh the PDM.
  • Performs other duties as assigned including but not limited to special projects, researching, reporting, requirement gathering to ensure EDAT meets all customer expectations, participation in procurement documentation.
  • Maintain Team SharePoint Site
  • Maintain and track deliverables via Azure DevOps (Agile Taskboard - utilizing Epic/Feature/Tasks) format
  • Resource management and capacity planning via DevOps and PPM Pro (Innotas)
  • Issue and change management via Cherwell (CMDB)

Environment: MS Project, MS Suite, Power Point, SharePoint, SharePoint Designer, TAS, Visio, Visual Studio, Azure DevOps, Cherwell, Sitefinity, Planview PPM Pro (Innotas), Cherwell (CMDB), EDAT Applications ( Confidential specific applications)


Project Manager


  • Managed a diverse portfolio of small, medium, and large software development and IT infrastructure projects.
  • Defines and manages IT Project deliverables, dependencies, and critical path items and ensures that projects are executed according to approved schedule, scope and budget
  • Develops and tracks detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans.
  • Develop scope/charter documents based on approved requirements of the customer
  • Tracks key deliverables, adjust project plans and manage resources per approved project.
  • Facilitate/coordinate project team meetings; reports status of project (written, verbal, formal and informal presentations) to project stakeholders, project team, and other key staff. Track any identified action items and communicates which deliverables are on target.
  • Assesses variances from the project plan, gathers metrics, and develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost and quality objectives.
  • Develop tracking methods, procedures and quality objectives to ensure project progress.
  • Performs other duties as assigned including but not limited to special projects, researching, reporting, requirement gathering to ensure PMO meets all customer expectations, participation in procurement documentation and crafting of Request for Proposals (RFPs).

Environment: MS Project, MS Suite, Power Point, SharePoint, TAS, Visio, Tivoli, SolarWinds, Cisco Meraki MSP Dashboard, Daptiv

Confidential - Jacksonville, FL

Project Manager


  • On-board Wintel hosted SOX, MAS and ACC critical applications onto a Windows broker access solution (dbWITH)
  • Drive the discussions with the Application Owners (AO) to understand the environment and access requirements.
  • Drive daily scrum with Application Owners, developers and Line of Business to ensure all requirements were identified
  • Drive daily scrum to address and remove any issues or obstacles presented to the project team.
  • Ensure on-boarding expectations are established, agreed and met to meet audit and regulatory requirements
  • Address Application Owners concerns/issues; Provide timely response, resolutions or workarounds to issue
  • Obtain required access details and communicate to dedicated on-boarding team resources (analyst, provisioning, engineers) to streamline the on-boarding process
  • Maintained centralized repository of all related documentation via FileNet integration with SharePoint and related project management software to streamline content management delivery.
  • Participate in the Change Management Process by providing detailed Access Requirements throughout engagement to relevant Application Owners to ensure access group/user accounts were created and tested in a timely manner.
  • Utilized Adobe Publisher to captured AO signoff and general repository in compliance with internal audit requirements for future publication upon request.
  • Continuous evaluation of the sprint backlog and manipulation to meet the needs of the business.
  • Finalize any decisions with the AO to push Change Request to a Change Release via the Agile Process.
  • Manage On-boarding Workflow Management Life Cycle from initial meet and greet with the Application Owner through signoff once of on-boarding to Broker Tool Access of application to host servers completed.
  • Update and maintain application on-boarding status via reporting tools to produce status tracker weekly progress Reporting (Excel, Access, Clarity)
  • Continuous follow up as necessary for needed approvals and push to ensure progress is maintained to meet established deliverables including escalation to senior leadership.
  • Provide overall guidance throughout the application on-boarding process to avoid delays and ensure completion on-boarding “Go Live” dates were met.

Environment: MS Project, MS Suite, SharePoint, Filenet, Adobe, Clarity, SQL, dbWITH, PowerBroker

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