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Global It Transition Program Mgr. Resume

SUMMARY

  • Experienced PMP and ITIL Certified professional offering 15+ years experience in managing and deploying various IT environments.
  • The last several years were focused on Account Transition and Infrastructure Program & Project Management in support of several Confidential companies in the Pharmaceutical, Financial, Telecom and Personal Care Industries.
  • I possess strong leadership, project management and customer service skills that have led to my success managing and completing many global complex information technology programs and projects with high stakeholder satisfaction.

PROFESSIONAL EXPERIENCE

Confidential

Global IT Transition Program Mgr.

Responsibilities:

  • Developing overall IT Project Plan and Schedule with Confidential and Customer PMs
  • Managing global teams in the Philippines and Costa Rica
  • Deployment of Confidential Watson cognitive tools (Virtual Agent, Candidate Assist, Robotics)
  • Building out of local infrastructure in Manila Philippines to support 450 agents
  • Working with Confidential and Customer teams to overcome an inefficient and complex application access process to establish access for 450 Confidential agents to over 100 customer applications via Citrix / VDI
  • Develop method to track and measure individual application access
  • Deployment of InContact Telephony / IVR solution
  • Integration of Confidential Tools into client ServiceNow, ERP and TA applications
  • Testing of all IT Tools, Infrastructure and Access
  • Provide program status and metrics to Confidential and Customer Executives
  • Develop and document all relevant steady state procedures
  • Fulfill Steady State IT Delivery Executive Role post Transition

Confidential

Global Program Manager

Responsibilities:

  • RFS (Request for Service) Program Management
  • Manage new business project portfolio for account
  • Review and approve technical solutions and SOWs with global technical teams
  • Assign projects to Global PM Team
  • Conduct project status meetings with Confidential and Customer teams
  • Track and report on project metrics and history to Confidential and Customer Executive Mgmt.
  • Provide PM support for critical or complex projects, including DC Shutdowns and migrations
  • Work with teams to identify new opportunities and cost take out efficiencies
  • Customer Billing Management
  • Collect required information for monthly storage and server billing
  • Create and present monthly billing reports for invoicing
  • Develop and update billing procedures
  • Procurement Management
  • Responsible for all account procurement of capital hardware and software
  • Responsible for creation and renewals of account POs for labor and services
  • Perform Monthly and Quarterly Capital Forecasting for the account
  • Data Center Consolidation management
  • Manage multiple projects involving infrastructure consolidation
  • Coordinate all DC services and vendors to ensure project completion
  • Service Delivery Management for Wintel/VMWare and Storage

Confidential

Senior Infrastructure Program Manager

Responsibilities:

  • Data Center Refresh and Migration Project
  • Manage multiple IT Architectural resources to develop infrastructure solutions and designs
  • Define and Plan Schedules for Design, Implementation and Migration
  • Interface with customer IT team to get concurrence and decisions on solution designs
  • Provide monthly project updates to Confidential and Customer Executive teams
  • Forecast and Procure all hardware related to project
  • Work with Data Center Staff to submit space plans based on designs
  • Coordinate server migrations to new hardware with customer, Confidential App, DB and technical teams
  • Infrastructure involved: Intel / VMware, Confidential P Series / AIX, Storage, Networking
  • Asset Management Project
  • Project was in flight and behind when assigned
  • Managed deployment of Tivoli Endpoint Manager tool to 7000 End Users
  • Initial deployment was at 20%. Able to Achieve 100%
  • Worked with asset team to develop processes and reporting for asset billing
  • Provided weekly status to customer executives until sign off on completion
  • SAP HANA Infrastructure Deployment
  • Coordinated procurement and setup of required server and storage hardware
  • Coordinated support DOUs and SOWs with vendor and customer teams
  • Successfully managed project to meet expedited deployment timeline

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