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It Program Manager- Infrastructure & Global Dc And Application Migration Resume

SUMMARY:

  • Confidential Iyer has over 18 years of experience in the IT Industry having worked as IT Infrastructure SME, IT Project Manager, IT SDM, IT Specialist, Technical Team Lead, Systems Management Specialist, System Administration and Middleware Support in a heterogeneous network operating system environment in zOS, iOS, AIX, Solaris, RHEL, ESX, and Open VMS.
  • Manage program and project teams for successful roll out and GO - Live by coordinating and delegating cross-project initiatives
  • Defining key requirements needed from cross-functional teams and external vendors for ensuring a steady BAU status and Business Continuity.
  • Analyze, evaluate, and monitor mitigation of program risks, and project challenges.
  • Coordinating the other program managers efforts to identify risks and across multiple projects
  • Manage budget for projects and be a SPOC for mapping established business goals/objectives
  • Good experience in Capacity Planning and Solutioning, resource allocation, Resolution and technical support in a global enterprise wide infrastructure in a multiple OS Environment.
  • Managing team of Onsite and offshore resources to deliver customer expectations and meeting SLA deadlines on Critical Incidents Management.
  • Good Communication and Interpersonal skills.
  • Implementing Scrum, and Kanban methods and Scaled Agile Framework (SAFe)) to coordinate project management and budgeting.
  • Good Experience in managing projects end to end, beginning with meeting LOB users specifying non technical requirements to implementing the designed application to final Go Live stage.
  • Updating VP and higher management with weekly milestones achieved meetings and addressing their budgetary concerns and technical questions.

TECHNICAL SKILLS:

Operating Systems: z/OS, iOS, AIX, Solaris, RHEL, VMware, Open VMS, VAX VMSMiddleware Confidential WebSphere WAS ( v 3.5 to v8.5), MQ (v 6 to 8), WPS, Business SuiteJBoss, Integration Bus, Cast Iron, WMB, FTE, Datapower

High Availability Cluster: Veritas Cluster Manager, CSM, RHEL Clustering.

Languages: DCL, VAX C, Perl, UNIX Shell scripting, Python

Internet specifications/protocols: DCE/DFS, NFS/NIS, TCP/IP, DECNET, LAT, Web servers, LDAP, iOT, CloudMigration

Database Systems: DB2, MySQL

Software: MS Visio,PM Smart, SaFE, Business Analysis tools, Disaster Recovery tools.Agile Methodologies,Kanban,Scrum,JIRA,sharepoint,Service Now,CMDB,ITSM

PROFESSIONAL EXPERIENCE:

Confidential

IT Program Manager- Infrastructure & Global DC and Application Migration

Responsibilities:

  • Requirements Analysis to project implementation had different monitoring levels and milestone monitoring and remediation process was a CI (Continuous Improvement) effort.
  • Managing global teams in the DC consolidation efforts and initiatives.
  • Effectively coordinating different platform and software teams to prompt engagement to achieve planned milestones in the best possible optimal time.
  • Implementing CI processes in Management reporting and Incident analysis for creating an efficient KB of artifacts that would further be used for GO LIVE post cutover and resolution.
  • Managing regular weekly meeting between the different teams and vendors and stakeholders for deciding a mutually agreed change schedule and avoid the possibility of technical collision during the change window.
  • Managing Business Analyst teams to enable requirements breakdown and workload sizing of business requirements.
  • Training and Mentoring is a constant process and regular activity by organizing lunches and team events among different cross teams.
  • Personally monitoring availability of required resources during crunch time and holidays by ensuring an updated rooster and increasing visibility of it through the team sharepoint link.
  • Managing a smooth transition and training process before the project goes steady state and would become my team’s responsibility from an Operations Management perspective.
  • Managing the automation efforts for some of the Operations SOP’s.
  • Confidential Rational Tools for Project management were used. Other tools were Agile supported PM Smart.
  • Updating the top management and business stake holders with the progress in bi monthly meetings, RCA’s and breaking down the technical milestones achieved in an easy to understand format/verbiage
  • Closely follow the documentation effort by having a separate JIRA devoted to documentation and its availability in the sharepoint.
  • Vendor management and engaging them whenever needed by the different project teams was a critical part of the project management responsibility.

Confidential

IT Project Manager Infrastructure & Global Applications

Responsibilities:

  • Manage a complex migration and integration of 159+ legacy applications hosted in 7 DC’s into a consolidated heterogeneous OS environment cutting down the DC’s to just 3 DC’s.
  • Managing the transition to reflect the mergers and acquisition that dependent feeder applications environments would go through as an impact.
  • Managing the milestone and challenges communication and weekly upper management updates on progress and circumventing showstoppers.
  • Directing the efforts of the PM's under me to address the operational and steady state status in the cutover implementation process,ITSM Processes towards Service Now and Change Management
  • Coordinating with Global DC teams to get data migration done in a timely manner and pursue it on an end to end basis by implementing Quality controls to a steady state.
  • Using RAD Process to achieve maximum optimization of hardware and technical resources spread across global teams.

Confidential, Phoenix

Technical Team Lead

Responsibilities:

  • Administration, maintenance and 24/7 support of Confidential pSeries Servers, Solaris, Web Infrastructure Servers and RHEL Servers
  • Deployment of different Applications in Domain and Clustered Environment.
  • Planning for Scheduled Outages and mitigating probable impacts to the customer global application infrastructure.
  • Represent planned changes in meetings with a mix of technical application environment users and non technical business user community.
  • Customer Focal for any technical escalation on the middleware environment Deploying Critical Changes on the Application Setup to decommission applications
  • Coordinating with different teams like the DB /SAN team for problem resolution,
  • Supporting the Enterprise Wide Application Decommissioning Efforts across multiple platforms.
  • Managing a Team of 21 offshore resources and 3 Onsite Resources to execute SLA requirements on the Decommissioning Efforts

Confidential, Atlanta, GA

Team Lead

Responsibilities:

  • Supporting the existing Application Servers in the WAS Setup
  • Deploying of JVM’s, ear files and subsequent cut-over to the Production Setup.
  • Planning for Scheduled Outages and Disaster Recovery
  • Focal Point for Customer Escalations on technical issues
  • Working with Customer focal on Capacity Planning and Technical Resolution.
  • Perform Advanced System Administration tasks, Capacity Planning and Problem resolution.
  • Implementing Security requirements based on Confidential security standards for AIX and Red Hat Linux ES/AS servers.
  • Implementing Migration efforts to AIX 5.3 on an enterprise level.
  • Managing Servers supporting National DHCP and DNS Servers located in different geographies around the country.
  • Supporting servers in WAM ( Workstation Asset Management) area.
  • Maintaining Linux servers (Red Hat) security issues by monitoring and installing latest security patches
  • Supporting the Tivoli HACMP servers
  • Setting up S-70’s, S-70a and RS6000 AIX 4.3.x servers.
  • Troubleshooting and Performance tuning of Operating System and Databases
  • Monitoring Network Performance for DNS, Host access, rlogin, firewall and mail routing problems
  • Problem Solving AIX customer issues
  • Setting up a Server farm for testing and implementing Netscape and JDK versions in a centralized AFS repository
  • System management using both SMIT and command line
  • Capacity Planning and design of AIX Logical volumes and physical disk space
  • Monitoring health checks and threshold values through off shift scripts
  • Developed scripts for various tasks like remote backup using ADSM/TSM, user management, resource management, performance monitoring and tuning
  • Provided end user support on AIX and Linux machines
  • Performed software and OS upgrades (AIX 4.2.1 to 5.2x)
  • Coordinated communication between development and test organizations
  • Assisted in installation and upgrades to Mqseries and other AIX products required in the development environment
  • Responsible for maintenance of Web pages and Web server
  • Installed and managed various web servers Apache News Server.
  • Installed and administered the POKNEWS server using inn-2.2.3 and nntp protocol.
  • Experience as System Analyst, using CASE tools, for conducting Business Analysis and writing System Requirements Specs and Documentation, and design and development (using ER Diagrams, Data Dictionary, Process and Data flow diagrams, Event Lists, etc.) throughout the entire software development life cycle experience.
  • Assisted in maintaining and installing kernel patches for Linux and developing automated performance measurement tools for JDK running on OS390 Linux
  • Worked with Confidential Poughkeepsie System Test and Product Evaluation group on Java testing on Unix Systems services running under AIX
  • Installation, configuration, troubleshooting of applications such as LDAP, WebSphere, mail and web servers, databases (DB2 and MySQL on Linux.)
  • Worked on standardizing Netscape and related JDK versions for a site wide perspective
  • Upgrading and maintaining the different Netscape browser versions in the centralized repository of different AFS and DCE cells.
  • Assisted in maintaining and installing kernel patches for Linux and developing automated performance measurement tools for JDK running on OS390 Linux
  • Customized open software tools like gcc, ghostscript, ghostview and Host on Demand
  • Installed and managed Confidential Intelligent data miner providing data mining functionality to the DB2 application support team and a testing team working on SP security and switches

Environment: AIX 4.1.5 to AIX 5.3, Solaris 8, SusE Linux on RISC machines, AFS and DCE cells, Red Hat Linux Enterprise Server ( ES) & Advanced Server (AS) and Windows NT 95/98 and Windows 2000, Windows XP and DEC VMS.

Confidential, Morristown, NJ

Customer Support Executive

Responsibilities:

  • Perform TSM Installation and configuration of server and clients including AIXv4.3 server and Windows NT, Solaris and HP UNIX clients. Administering TSM Server on a daily basis for reclamation, availability of tapes, tapes to be sent to safesite, to check whether backup schedule ran properly, managing Tape Library.
  • Planning, Commissioning, Installation, Administration and Maintenance of Windows NT, NCR UNIX Network with structured cabling ( Confidential & Confidential Tree network) using Cisco Switches, Intel Switches and Fast Ethernet Cluster Ring.
  • Authoring web pages for the lab and maintaining the computer systems including 11 NT servers and connected workstations and 3 Unix servers
  • Setting up of windows 95/98 workstations on the network
  • Installing different application software’s for development and inventory management.
  • Capacity Planning and Data Management
  • Managing the CD platter system for regular system backups
  • System management on the Unix servers
  • Scheduling Data retrieval for the Sybase and SQL server databases Provided end user support on NT platform
  • Performed software and OS upgrades.

Environment: AIX 4.1.5 to AIX 5.2, Solaris 8, AFS and DCE cells, Windows NT 95/98 and Windows 2000, DB2 v 7

Confidential

Customer Support Executive

Responsibilities:

  • System & Networking Support on Open VMS and Digital Unix, and AIX
  • Configuring Pathworks for TCP/IP connectivity between multiple operating systems and across the enterprise network
  • Configuring DECNET and TCP/IP protocol for connectivity issues Confidential the customer site comprising of Digital Unix and Open VMS and AIX servers.
  • Installation and upgrades of VAX VMS servers
  • Assisted the Year 2000-readiness program in ensuring compliance of applications and software’s running on Open VMS and Digital Unix.
  • Performance management scripts in Digital Command Language (DCL)
  • Routine tasks such as user account management, network and printer configuration, and system performance monitoring on Digital Unix.
  • Disk usage monitoring system (capable of understanding oddities with the way ADVFS reports free disk space with file domains)
  • Performed other miscellaneous system programming to automate and centralize management on Tru64, OSF/1 and Open VMS .
  • Monitoring Network Performance for DNS, Host access, rlogin, firewall and mail routing problems on Digital Unix and Confidential AIX servers.
  • Setup and configuration of NFS and NIS services for Digital Unix systems.
  • Installation of network hardware and configuration on Digital Unix and AIX.
  • VAX/VMS migration to Open VMS Alpha
  • Configuring and Managing DEC TCP/IP services for VMS
  • Configuring and Managing Pathworks ( a multiprotocol connectivity tool)
  • Open VMS System Security, tuning and performance management
  • Installing and configuring DEC WAN Router 90 software on VAX-4200,3400 and Alpha 4610 and 6400 platforms
  • Configuring DEC Network Integration server a multiprotocol router. Configuring Mixed Node Cluster of Alpha and VAX systems Analyzing VAX VMS system crash dumps.
  • Managing Communications hardware using DECNET and LAT protocols
  • Managing Open VMS clusters, shadowing, backup and security
  • Administering Pathworks connectivity between heterogeneous network operating systems.

Confidential

Senior System Analyst

Responsibilities:

  • Have setup the network (LAN and WAN) from ground up - right from Cat 5 Cabling, Hubs, Switches, Routers and Unix and Windows for Work Groups server configurations.
  • Managing a XENIX network for the development team
  • Designed a duty calculation package
  • Requirements Analysis and software design
  • Software installation and customization
  • Software training and support

Confidential

Customer Support Executive

Responsibilities:

  • Configuring and Installing windows workstations
  • Conducting software training to end users
  • Involved in Pre sales technical negotiations with probable customers
  • Involved in educating the marketing team with general technical aspects required for a sales pitch.
  • Involved in the maintenance of LAN and UNIX based networks in reputed organizations like ECIL, ICI Paints, HCL etc.,
  • Establishment of ARCNET Coaxial Cable structure for a BUS Type LAN using Active and Passive Hubs

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