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Project Manager Resume

Tempe, AZ

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

  • Developed and initiated projects, including managing costs, schedule and performance.
  • Developed implementation agile methodologies to rein in project costs while meeting key milestones.
  • Oversaw projects for Salesforce implementation by planning, designing, scoping and scheduling.
  • Headed 3 project teams specializing in Sales cloud, High Velocity Sales and Service cloud.
  • Supported existing integrated platforms and new integrations using third - party integration tools to enhance business processes and operations.

Sales Operations Manager

Confidential, Tempe, AZ

Responsibilities:

  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Manage system changes without interruption to the user
  • Manage all processes that impact / relate to Salesforce.com and other sales and marketing systems
  • Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions
  • Serve as the SalesForce data and KPI custodian
  • Create and administer training to existing or new users/groups

Salesforce Administrator

Confidential

Responsibilities:

  • Daily administration and support of CASES' Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers;
  • Develop and create customized reports and dashboards;
  • Train new and existing users on how to use database applications;
  • Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed;
  • Provide application users with technical support;

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