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Senior Program Manager Resume

SUMMARY

  • IT Program Delivery lead with overall 19+ years of industry experience, of which 11 years in Project & Program Management with executing large scale, high risk IT initiatives across multiple geographies with distributed teams. Possess extensive knowledge and hands - on experience with Global Delivery model.

TECHNICAL SKILLS

Technologies: Office 365 (OneDrive, Delve, Yammer, Power BI, Forms, SharePoint, Hybrid, PowerApps, Pulse, Dynamics CRM, Flow), WWF, SharePoint 2003, 2007, 2010, 2013, Oracle SQL & SQL PLUS, Adobe AEM, SQL Server, SSRS, Windows Media Server, API, Web Services, .net framework, Drupal, Wordpress, Nintex, MySQL

Architecture: SOA, Microservices, REST, Layered (n-tier)

Architecture Frameworks: Information Technology Infrastructure Library (ITIL), Open Group Architecture Framework (TOGAF), Gartner Enterprise Architecture Framework and Zachman Framework.

Integration: ESB, EAI, ETL

Languages: Web 2.0 / 3.0, .Net, Java, HTML 5, XML, CSS, CSS 3, PHP, JavaScript, BootStrap, XSLT, ASP, BackboneJS, Angular JS, XSL, WSDL, JSON, DHTML

Cloud: Azure, AWS, Google Cloud IAAS, PAAS, SAAS

Tools: Team Foundation Server, JIRA, Clarity PPM, CA Agile Central, Trello, Smartsheet, AWS code Pipe line, terraform, chef, Jenkins, Git, Junit, sonarqube, Puppet, HP ALM, CA LISA, Artifactory, Bitbucket

Application Servers: Microsoft.NET, WebSphere, Tomcat

Strategy: Enterprise Content management, Governance and security, Information architecture, PMO automation, Content architecture, Digital strategy and Taxonomy

Change management: Migrations, Onboarding, Governance, Rollouts, Configuration management

SDLC: Program Management, Waterfall, Agile, Iterative, ITILv3 service management

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

  • Manage the engineering team in budget, planning, milestones and scheduling for and delivering all product release efforts including major releases, minor releases, and patches (B2B, GRS system, Loyalty, Revenue Management, Franchise Management, Corporate Functions, PMS, Digital experience). With a $18.3 M budget, manage the development of front desk applications (Guest Experience - Web and Mobile) to a SaaS platform
  • Manage the forecast and budget for the commercial applications vertical. Owen the forecast, revenue and development budget for B2B and GRS, partnering with technology business partner
  • Help to create the cloud strategy and value proposition. Manage the cloud transformation and adoption (AWS and GCP) across the enterprise, transformation to cloud native, hybrid cloud, distributed computing with IAAS and PAAS
  • Manage the architecture of commercial and revenue management vertical with 4 architects, and track progress and health of on assigned projects
  • Manage external and internal dependencies and risk analysis and maintain and manage program audit artifacts
  • Managed 5 scrum teams in agile development, track and improve matrix (Escaped Defects, Defect Cycle Time, Defect Spillover, Sprint burndown, velocity, epic and release burndown) to provide improvement to agile development process and deliver high quality output
  • Provide guidance to technology and business teams, in tasks and activities and coordinated for project objectives, scope control, quality control, communication management, change control management, risk management and issue management
  • Develop and maintain product roadmaps, collaborating with technology business partners and define the product strategy across the product portfolio
  • Analyzed new product features/enhancements with retirements/migrations, to continuously simplify the hospitality portfolio apps for business, sales, and operations
  • Collaborate with product management and 5 scrum teams to create and refine the product roadmap, MVP, backlog, prioritization, sprint planning, retrospective, product strategy and setup milestones for products and solutions
  • Manage the improvement on SDLC and release management, DevOps (CI/CD) implementation and adoption across the enterprise
  • Provide overall mentorship to a team of 12 (Architects and Managers) and network effectively with peer leadership across multiple geographies to resolve cross functional issues and provide timely resolutions
  • Executive Briefing to COO, VP’s, and other stakeholders about the project progress, budget, etc. Manages relationship and communication on technology adoption between critical organization entities

Confidential

Senior Manager - Digital Architecture

Responsibilities:

  • Build and transform new markets and identify, capitalize and lead transformational shifts in customers
  • Responsible for driving the creation of the roadmap, strategy and value case for modernization of applications to cloud with Big Data and Compute. Manage cloud-oriented approaches including DevOps, PaaS, SaaS, containers, Hybrid cloud and migrations to Azure, Google Cloud and AWS
  • Develops and coaches high-performing team by hiring diverse talent, prioritizing development, leading by example and preparing people for more senior positions in other parts of the organization.

Confidential

Technical Program Manager

Responsibilities:

  • Work directly with the customer PO and manage expectation and delivery of the overall program. Manage the inflow incidents, defects and enhancements and to oversee the timely and successful resolution and triage of issues, Manage the 8 scrum teams that design and develop, troubleshoot and resolve bugs and debug core services
  • Handled budget, planning, milestones, scheduling for the overall program with backlog grooming, sprint planning, retrospective, resource planning, dependency planning and risk analysis and maintain and manage project audit artifacts
  • Analyze, plan and develop requirements and standards in reference to scheduled program
  • Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
  • Provided regular updates to the executive leadership on program status with milestones, cost, risk, issues and mitigation plans for the program
  • Refine the SDLC processes to guide and facilitate delivery (Development practices, CI/CD, branching strategies and agile practices)

Confidential

Technical Program Manager

Responsibilities:

  • Work directly with the customer PO and manage expectation and delivery of the overall program. Manage the inflow incidents, defects and enhancements and to oversee the timely and successful resolution and triage of issues, Manage the 8 scrum teams that design and develop, troubleshoot and resolve bugs and debug core services
  • Hold regular technical scrum team meetings to determine progress and address any questions or challenges regarding the program
  • Handled budget, planning, milestones, scheduling for the overall program with backlog grooming, sprint planning, retrospective, resource planning, dependency planning and risk analysis and maintain and manage project audit artifacts
  • Analyze, plan and develop requirements and standards in reference to scheduled program
  • Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
  • Provided regular updates to the executive leadership on program status with milestones, cost, risk, issues and mitigation plans for the program
  • Refine the SDLC processes to guide and facilitate delivery (Development practices, CI/CD, branching strategies and agile practices)

Confidential

Technical Program Manager

Responsibilities:

  • Lead the scrum of scrums to mitigate the risk, track dependencies, progress and velocity for the overall program
  • Manage and track matrix: Escaped Defects, Defect Cycle Time, Defect Spillover, Sprint burndown, velocity, epic and release burndown
  • Communication with stakeholders, PO and scrum masters on program millstones and risk and issues
  • Resolve cross functional team issues and remove blockers for the overall program

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