- Accomplished IT Project Manager eager to leverage highly valued experience and expertise in project management skills concepts and tools. Adept at determining project scope, from design and development phase through implementation and delivery. Proven results in Problem, Configuration and Change Management.
- Demonstrated success through leadership and a customer service, people - centric approach to both customer support and technical operations. Excels at building consensus across high-performance teams. Skillful at utilizing up-to-date technologies for security vulnerability mitigation efforts for application, OS, hardware and middleware products.
- Successfully designed, documented and executed maintenance procedures, including system upgrades and patch management by collaborating with Oracle, Middleware (Weblogic, Tomcat), AIX/Linux, Windows Server products teams.
- Implemented an improved cloud-based solution after conducting Vendor and Product analysis; coordinated with end-users and Vendor team for product implementation.
- Identified opportunities to reduce compliance risk through software security audits (Nexpose).
- Raised metrics for project team productivity, efficiency, agility and responsiveness - reduced average turnaround time for issue resolution by 50% for various ongoing issues.
- Utilized management tools, including Service Now and Atlassian products - JIRA, Confluence.
- Designed implementation methodologies to control project costs and meet deadlines.
- Ensured and maintained business continuity and disaster recovery.
- Team member supporting the consumer privacy compliance exercises for CCPA and GDPR.
- Designed a popup to display customer calling and previous Enterprise bookings; interfaced details in Confidential phone system and AS/400 database - a personal white glove service; new application reduced the time by 50%.
- Utilized strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Strategically delegated ongoing activities while monitoring output ensuring timely delivery of project results
- Conducted regular reviews assessing each employee's performance; developed improvement strategies.