SUMMARY:

• Highly collaborative and results driven Project Management Professional with extensive experience within the telecommunications, insurance and financial services industries and a Big 4 professional services firm.
• Excellence in managing and exceeding client expectations through detailed work plans and process improvement.
• Innovative leader, fostering an environment of open communication and accountability. International focus with direct experience managing offshore resources complimented by full bilingual skills.
• A proven track record of delivering successful projects in managing budget, scope and timing for Confidential 100 and 500 companies across diverse industries Big 4 Professional Services Firm | Telecommunications | Insurance | Technology | Financial Services

AREAS OF PROJECT MANAGEMENT EXCELLENCE:

• Multifaceted Management of Projects
• Operational Performance
• Scope Management
• Iteration Planning
• Change Control
• Backlog
• Defect Tracking
• Strategic Management
• Strong Interpersonal Skills
• Team Oriented
• Committed Collaborator

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, Texas

Senior Project Manager

Responsibilities:

• Managed telematics project within Connected Vehicles team.
• Client facing project manager coordinating activities with vendor partners.
• Developed project work plans and schedules.
• Tracked and report on project action items, decisions, and dependencies.
• Helped review and sign SOW to kick off projects.

Confidential, Dallas, Texas

Senior Project Manager

Responsibilities:

• Managed major project to update the Confidential
• Client facing project manager coordinating daily work activities.
• Created project plan using @Task tool and developed test matrix.
• Interfaced with vendors and signed invoices.
• Helped negotiate and sign SOW to kick off work streams.

Confidential, Dallas, Texas

Senior Project Manager

Responsibilities:

• Client facing project manager attending daily status meetings.
• Maintained team project plan including issue resolution and escalations.
• Coordinated development tasks and UAT cycles.
• Managed resource timesheets and ensured all client billing was correct.

Confidential, Dallas, Texas

Senior Project Manager

Responsibilities:

• Managed a significant ecommerce project to help build a new sales channel.
• Created and maintained project artifacts including schedule, scope, communication plan, risk mitigation, development, testing and launch.
• Daily interaction with a variety of departments including Marketing, eBusiness, Customer Service, Logistics, Legal and Tax.
• Helped create best practices around standard project management processes.
• Agile software methodology including daily scrums, burn down charts, and task assignment in Team Foundation Server.

Confidential, Dallas, Texas

Senior Project Manager

Responsibilities:

• Conducted high level assessment of projects formalizing the project management function.
• Created road map of projects for senior management.
• Organized and scheduled projects as they came through the pipeline.
• Ensured best practices and mentored project managers on project life cycle.

Confidential, Allen, Texas

Senior Implementation Manager

Responsibilities:

• Client facing project manager working on full life cycle implementation of ecommerce solution.
• Managed a team of 7 project managers on a daily basis.
• Helped design and codify a project management methodology used in the department.
• Led client discussions in capturing requirements and scope for projects
• Project management consultant for leading mortgage liquidation and wealth creation firm.
• Client facing PM working on full SDLC software projects managing scope, estimation and level of risk.
• Known for fostering productive, collaborative relationships with cross functional groups and senior management in support of driving client ROI.
• Lead discussions and meetings to coordinate multiple efforts and complex activities across various business channels.
• Defined and documented end to end process for mortgage liquidation internally and for clients.

Confidential, Dallas, Texas

Business Analyst Director

Responsibilities:

• Managed and developed a four member team of Business Analysts in the Project Management Office. Increased project efficiency by 350% over a four month period.
• Managed purchase process for software business requirements, enabling the team to capture requirements more efficiently.
• Proactively created effective reporting metrics to improve communication with management on progress.
• Documented end to end process for capturing business requirements so analysts and management can understand how requirements should be documented.

Confidential, Dallas, Texas

Technology Manager

Responsibilities:

• Managed Data Team consisting of seven Data Analysts within the Work Opportunity Tax Credit Group processing payroll records.
• Integrated payroll systems with tax software for clients on an enterprise scale.
• Solely managed critical new innovation IT project of $6 million, creating an online web tool for client’s employees’ to determine tax credits.
• Increased web traffic and reduced calls into the call center.
• Developed a proprietary software report for tax credits and compliance reporting customized for a leading client.
• Exceeded client expectations, due to strong technical skills and software expertise.
• Created more effective process to onboard new clients into tax incentive programs.
• Led and presented at client meetings to Senior Management on the success of the program’s fully integrated services within their environments.
• Documented and captured end to end process for tax analysis and payroll entry for entire department.

Confidential, Allen, Texas

Project Manager

Responsibilities:

• Worked with service oriented architecture (SOA) on credit websites and technology.
• Managed full life cycle of a credit simulation application consumer tool, using Java 1.2, Weblogic 10g, Hibernate and Spring software, allowing customers to accurately model their credit scores.
• Managed the development of a pre - screening application tool to assist customers in the approval process for Confidential accounts using .Net and XML.
• Collaborated with key offshore QA teams on lifecycle development. Used Agile methodology for iteration process including requirements thru design, coding, testing and documentation.
• Initiated and led roll out of an internal employee time tracking software, from Changepoint to enterprise applications, assisting with all employee communications, training, and QA.
• Developed and managed project budgets from $50,000 to $6.4 million, working closely with both internal and external customer relationships to ensure successful delivery of projects.

Confidential, Irving, Texas

Project Manager

Responsibilities:

• Created and managed the launch of an inventory tracking system using SQL database to assist with shipping of items to retail stores nationwide.
• Managed and rolled out the launch of the FIOS service offering to 10 pilot stores.
• Client had the ability to provide product demonstrations, increasing sales by 25%.
• Researched and purchased an ACD (Automated Calling Distribution) system from Confidential Industries to assist agents with a web-based calling system via live internet connection. Improved customer satisfaction and decreased customer wait time by 75%.

Project Manager

Confidential

Responsibilities:

• Integrated service oriented architecture systems across enterprise for the launch of Confidential .
• Managed and launched the development of the Confidential consumer ordering website, using ASP.NET, XML and Oracle Database resulting in 1.5 million orders and 1.7 million unique hits over a three year period.
• Managed project team of developers using UNIX platform to tie back-end provisioning systems with front-end web ordering tool. Used UML and Rational Rose to create user cases and testing scripts during project life cycle.
• Launched MS SharePoint for the development team of 125 users, to store requirements and web mapping in order to track and resolve approximately 11,500 tickets over a three year period. Reached an 85% closure rate while VZ.com was being developed.