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Sr. Program Manager / Sr. It Delivery Manager Resume

SUMMARY

  • Accomplished Business IT professional with 15 years of experience as a Technical Program/ Project Manager, IT Delivery Manager and Software Developer.
  • A self - motivated and target-driven professional with excellent Managerial, Communication, Interpersonal, Organizational and Leadership skills.
  • Ability to adapt and excel in diverse and challenging environments through strong Analytical & Problem-solving skills. Excellent team-player and team-motivator.
  • Management consulting expertise on IT Services & Development encompassing Telecom, Finance & Retail domains.
  • Extensive Managerial experience in Service Development & Delivery, Application Development & Integration, IT Operations, E-commerce & ERP systems.
  • Strong experience in Project & Portfolio management methodologies including Waterfall, Agile Scrum, Business Process Modeling, Analytics & Governance.
  • Proficient in Product Management, Vision & Execution Strategy, Resource Planning, Budgeting, Forecasting, Market & Trend Analytics, Change & Risk Management.
  • Strong experience in Requirement Management, Quality Assurance & Release Management.
  • Experience in Enterprise Architecture Design & Implementation, Business Strategy & Continuity, Global Operations, Stakeholder & Partner Management.
  • Extensive experience in managing IT transition and Transformations
  • Hands-On experience in end to end Project Management that includes Stakeholder Negotiation, Quote/Contract Management, Resource Utilization, Budget Management, Project Metrics, Quality, Employee Satisfaction (ESAT), Customer Satisfaction (CSAT), Resource Management, Forecasting, Escalation Management, Estimation, Risk Management and Audit etc.

PROFESSIONAL EXPERIENCE

Sr. Program Manager / Sr. IT Delivery Manager

Confidential

Responsibilities:

  • Managing Market Place Integrations and Operations portfolio of 40+ people across multiple locations
  • Focusing on Continuous improvement by highlighting pain areas, partner demands and probable solutions
  • Highlighting risks and doing proper risk management
  • Ideation, opportunity generations ensuring stability and further growth
  • Ensuring SLA compliance across portfolio
  • Resource management and Team management
  • Status reporting to higher managements

Sr. Technical Project Manager

Confidential

Responsibilities:

  • Technically managing the engineering team developing solutions around partner integration
  • Creating future roadmaps, managing projects end to end ensuring delivery

Partner Integration Lead

Confidential

Responsibilities:

  • Integrating partners with Walmart systems/processes
  • Being SME for API integrations helping partners resolve issues faster
  • Liaising with 3rd party partners throughout the onboarding process.
  • Process improvements and automation
  • Helping in White-Glove integrations

Environment: FDC, Seller Center/ Supplier Center Portals, Tableau, Jira, Scrum, Slack, OneOps, REST API, Swagger, Java based SDK, Spring, Hibernate, Mixpanel API, Slackbot, Google Dialogflow, Hive, Cassandra, SolR, Oracle, SSO, Shopify API and Integrations.

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