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It Delivery & Program Management Resume

Dublin, OH

SUMMARY:

  • An experienced and skilled IT Professional with over a decade of Management experience looking to continue my career with an organization that will utilize my multi skills to benefit mutual growth and success.
  • Lead, managed and have handled a global team of scrum masters and fostered a community of delivery excellence focused on business outcomes and results
  • Collaboratively applied agile software development principles, practices and appropriate metrics so teams can consistently deliver value and high quality working software
  • Facilitated consistent adoption of scrum based practices and ceremonies across product teams
  • Collaborated with Product Management, Engineering, Technical Program Management, Architecture, Security and Technology Operations and created an environment to facilitate the optimized solutions
  • Used retrospectives as a tool to identify opportunities for continuous improvement and was able to measure their impacts
  • Leveraged technical acumen to help optimize team performance across all roles
  • Experienced Delivery Manager with business/finance acumen, have handled multiple programs.projects
  • Certified Project Manager; Certified Scrum Master; Practitioner of Agile principles and methodology
  • Managed subcontractors and third - party providers such as Confidential, Rackspace for IT Service Desk to ensure delivery to key metrics
  • Built and maintained relationships with Senior Leadership, IT & Business Stakeholders to ensure they are aware of IT service management issues and progress.
  • Conducted regular reviews with all business areas and drove prioritization of support issues in conjunction with IT & the business strategy.
  • Overseen governance and quality of all Incident, Change, Service Request, and Problem Management processes and policy.
  • Driven the service quality, performance, and improvement of ITSM processes.
  • Responsible for Major Incident Management process, including training awareness
  • Provided technical advice and ensured participation in the Change Control Board and/or change control process.
  • Conducted regular Defect Prevention investigations.
  • Consolidated and Reported the Operational Efficiency levels to IT leadership.
  • Ensured adequate training and development of IT staff for IT Service Management.
  • Participated in cost controls, identified ways to reduce cost, and improve service.
  • Ensured a fully assessed, managed handover of projects into the production environment (in conjunction with other teams within IT)
  • Mentored/trained/coached scrum masters to improve sprint ceremonies and seen throughput gains
  • Coached the scrum master community to leverage the tools such as (Jira (Scrum/Kanban, Trello, Rally, Xplanner) and Confluence as collaborative tools to strengthen the Agile principles and processes.
  • Handled end to end project implementation (eCommerce, Supply chain, Intranet/Internet websites)
  • Engaged in building portals for Confidential, Confidential to enable internet/intranet users/suppliers/clients/customers to navigate internally/externally
  • Have managed, coordinated large programs/projects from initiation to closing, have worked extensively in banking, financial institutions, Insurance and Manufacturing domains
  • Constructed project plans, identified the key stakeholders, defined major tasks/milestones, based on scope, budget and have practiced all the knowledge areas of project management body of knowledge
  • Have handled Cloud transformation initiates for large programs/projects such as Notes2Net, Notes to Office365, enterprise initiatives such as content migration
  • Have been successful in handling migration initiatives from On-prem to Cloud base at Enterprise level initiatives
  • Have worked in acquisitions and consolidation/integration of application systems for Confidential, Confidential accounts
  • Have led teams that have upgraded/and /or implemented Oracle’s PeopleSoft. Oracle Business Intelligence, Business objects etc.
  • Have handled IT Resilience/DR/SOX compliance projects for Key clients such as Confidential, Travelers, Citi
  • Delivered a seamless omnichannel experience with optimized digital supply chains. Have reacted quickly to changing customer expectations. Provided exceptional user experience from order to delivery.
  • Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
  • Experience in Agile Transformation, have handled large programs/projects
  • Have used extensively tools such as JIRA (Scrum + Confluence/Kanban) Clarity, VersionOne, Xplanner, IBM RTC, Extreme Programming and many homegrown portals for managing Agile programs/projects.
  • Have good knowledge of the ecommerce tools like Magento and have worked extensively in the supply chain management
  • Expertise in IT industries for the past 23 years, managing large programs/projects in various methodologies such as Waterfall, Agile, Hybrid models.
  • Extensively have worked for various LOB’s such as Banking, Insurance, Manufacturing, possess solid business acumen.
  • Have led multiple projects /project managers/leads/scrum masters as part of large programs/projects
  • Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
  • Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
  • Have used extensively tools such as JIRA (Scrum + Confluence/Kanban) Clarity, VersionOne, Xplanner, IBM RTC, Extreme Programming and many homegrown portals for managing Agile programs/projects.
  • Proficiency in excellent written and verbal communications skill with technical and non-technical stakeholders; and having high level of energy, commitment, integrity and ethics to establish beneficial synergy with business partners.
  • Great knowledge of SharePoint, MS Excel, and PowerPoint. Worked extensively in PPM tools such as Clarity, Crystal Reporting, MS Projects.
  • Have worked in Multi-Vendor scenario, have handled multi-vendor relationships, governance of SOWs, managed the agreed SLAs
  • Have been part of implementing the SAFe methodology, CMMi Level5 implementation etc.
  • Expertise with cloud- continuous-deployment- based software development lifecycles (e.g. CI/CD)
  • Cloud database operations and deployment experience (RDS MySQL/Postgres/Aurora), Caching operations & deployment experience (memcache, Redis)
  • Expertise with Lean/Agile deployment processes (Blue/Green, ZDT, load balancers/DNS strategies)
  • Familiarity with site and infrastructure monitoring systems (like Datadog, New Relic, Sumologic)
  • Strong problem solving, root cause analysis and systems engineering skills
  • Ability to design and manage escalation response plans from monitoring, react, respond, remediate and retrospect in culturally aligned (proactive, customer focused, collaborative, data-driven) ways.
  • Managed highly scaled production infrastructure in the cloud (AWS)
  • Great understanding of SDLC branching, SCM, and code deployment systems (git/gitflow, Jenkins, CircleCI, etc.)

TECHNICAL SKILLS:

Application Servers: UNIX, Windows Server 2K3, Windows Server 2K8, Windows XP, Window Vista, Window 7, Web Logic Application Server, LAN\WAN

Tools: .Net, MS Share Point, Toad, ORACLE 10g/11g/12, Crystal Reports, Microsoft Azure, AWS S3, SQL Server, Data Warehouse, and other Data Analytics tools, MS Projects, MS Office, Visio, clarity, JIRA, Scrum, Confluence etc., MS Visual studio Team foundation platform, Versionone, Xplanner, IBM RTC, Jira (scrum/Kanban)

Hardware & Software: Java (concepts viz., RMI, Servlets, Java Java Beans, Swing, HTML, JDBC). RPG IV (ILE), RPG/400, CL/400, SQL/400, QUERY/400, Embedded SQL, ColdFusion, Dojo, Flex, Apache Wicket, IBM Portlets, Cobol/400, Java/400, .Net. Lotus Notes, Python, PHP, Go, Apache and Tomcats, Terraform, Puppet

ERP / SAP: Legacy ERP— SCM, eProcurement, Asset Management, Ariba, SAP/Clarity Interface, Global Sourcing request, Online bidding & RFI/RFPs

WORK EXPERIENCE:

Confidential, Dublin, OH

IT Delivery & Program Management

Responsibilities:

  • Managed the Program scope, cost and schedule.
  • Managed the project plan in Microsoft Project and tracked all of the deliverables. The deliverables were F-Spec, T-Spec, Dev, TUT & FUT.
  • Reviewed the output in Skittles across the project/program and had a daily tracking to represent in daily standup @ project/Program standups
  • Managed all of the Tech arch (Infra related) in Microsoft plan and managed the GCP and the data center environments
  • Reviewed and presented to the change control board for all of the requirement changes
  • Reviewed the defects and ensured compliance is followed by the QA team (HP ALM)
  • Presented the program status to the Director/VPs on a regular frequency
  • Played as Technology/Infrastructure Manager by managing the SAP HANA reporting and also managed in GCP
  • Have managed multiple projects within the Program such as Reporting Objects, BIA Epic
  • Created scorecards, dashboards to present to the Directors ( IT, Business)
  • Have interacted/coordinated with SAP to obtain the appropriate prototypes for the lower landscape readiness

Confidential, Columbus, OH

IT Infrastructure Program & Project Management

Responsibilities:

  • Managed the Whitehat/Nexpose security vulnerabilities and identified the patching requirements and partnered with Confidential vendor to achieve the same
  • Developed all relevant documentation to meet business RTO/RPO requirements to construct an implementation plan; managed vendor procurement process of hardware, software and leasing from start to end.
  • Construct RFP, forecast & procure resources for all phases of the build phase, evaluate vendors including negotiation & onboarding.
  • Responsible for the management, coordination, and execution of project plan, multiple vendors, contracts, relationships, SOW & MSP review & approval with legal, RFP’s, Procurement efforts (hardware, software, licenses, external resources), financial management, Network Engineers, Security Team, Storage Team, Data Center Team, Application, Business & Infrastructure owners
  • Developed all relevant documentation to meet the business SLO’s, SLI’s, Error budgets in the New Relic, Sumologic Tools
  • Constructed the RFPs, evaluated the vendors such as Datadog, AWS Cloudfront, including negotiation & onboarding
  • Executed Agile/Scrum methodology for projects and Kanban methodology for operational/ongoing tasks
  • Played as Release Manager and had coordinated with the Dev teams, SRE (site reliability engineering) teams and ensured a successful release
  • Handled Major releases with zero down time, planned outages, point vs rolling releases
  • Have a great exposure to tools such as Jenkins (for deployment), New Relic, DataDog, SumoLogic and others
  • Have been using the ServiceNow for all the change tickets in Prod and also have been successful in obtaining the CAB approvals (followed the lead times and executed a flawless communication across teams)
  • Orchestrated the incident (Priority 1, Managed P2) via Exigence and conducted the RCA’s with the appropriate teams
  • Had managed multi-vendors such as Rackspace, Confidential for the Tier 1, 2 support
  • Have been instrumental in determining and reviewing the Microsoft SQL Server 2016 Standard vs Enterprise edition
  • Maintained centralized runbooks, automated repetitive tasks to increase quality and reduced risks
  • Focused on balancing the risk with cost containment to ensure we had the right amount of infrastructure to meet the SLAs
  • Handled the tech refresh of the existing wed, session and database servers to modern versions of OS and Database
  • Involved in the Vendor/Procurement selection process such as New Relic vs DataDog for the infrastructure monitoring
  • Have deprecated the old/legacy non-turbot AWS direct accounts and transitioned to the turbot accounts
  • Have handled many Proof of Value/Concept with Vendors such as AWS CloudFront vs existing Akamai and reduced the expenses significantly
  • Managed zero-down time software deployments with product availability at >= 99.99% for blue/green models
  • Minimized the Number of P1 / Managed P2 incidents caused by environmental outages, as well as responding within the SLA: (P1) Urgent: response in 20 minutes, (Managed P2): response in 4 hours
  • Monitoring and tuning systems to meet or exceed our standard Service Level Objectives:
  • Web Page Response time in <= 3s, Availability >= 99.99% for services, Error Rate <= 0.5%

Confidential, Columbus, OH

IT P rogram Manager/Sr. Project Manager

Responsibilities:

  • Handled end-end project implementation
  • Obtained knowledge about tools such as Sketch for designing and Invision for the display of the design work
  • Delivered the project in the desktop as well as mobile ( iOS and Android) versions
  • Used Jira tool to track the Epic/Stories and had created MIS reports to represent to the Senior Management
  • Executed Agile /Scrum methodology for the Development phase
  • Ensured that impediments and distractions are removed
  • Conducted the sprint ceremonies such as the Sprint planning, Daily stand ups, Sprint review & Sprint Retrospection
  • From a metrics perspective, collated & presented the metrics such as Velocity, Burn down and Burn up for the sprint/iteration, Release level
  • Maintained information radiators that kept stakeholders and developers informed
  • Coached/mentored the team to become self-organized and able to hit commitments at high level of quality
  • Handled several small projects in the short span of time
  • Used Jira extensively to track stories/story points; conducted sprint ceremonies such as sprint planning, Daily stand-ups, Sprint show n tell, Retrospection
  • Used Jira to generate MIS reports such as Velocity sprints to identify the team’s throughput and planned the successive sprints accordingly
  • Used Microsoft Project plan to manage the tasks and had 4/40 rule to ensure the monitoring and tracking of the schedule
  • Used the earned value project management to provided the Senior management with the CPI/SPI
  • Facilitated the team with the knowledge and ensured the team followed the agile processes in each sprint at user story level as per the Definition of Done ( DoD)
  • Focused on people and Continuous Improvement all the time; provided team a platform for improvement not only during the retro but all the time. Created a safe environment for healthy conflict and meaningful collaboration
  • Assisted and helped product owner to write user stories; helped team on the estimating of the user stories and prepared them for the same

Confidential, Marysville, OH

IT Program Manager/Project Manager

Responsibilities:

  • Handled end to end project implementation (Supply chain, Intranet/Internet websites)
  • Have been instrumental in leading large complex projects which involves building the intranet Confidential portals for End users, packaging team and the North America logistics team
  • Managed a large complex project such as Global sourcing request and its legacy modernization from Lotus notes to
  • .Net architecture, its omni-channel more of an Ecommerce initiative with the Confidential group of companies
  • Delivered a seamless omnichannel experience with optimized digital supply chains. Have reacted quickly to changing customer expectations. Provided exceptional user experience from order to delivery.
  • Handled Business Intelligence projects for NAPS reporting across 13 sites using Cognos for reporting, analytics.
  • Have managed data warehouse project for NAP for the reporting purposes - about 44 reports were generated out of this project
  • Have delivered the projects such as NAP, ISOquest in all the modern browsers as well as Mobile apps such as iOS and Android
  • Have also delivered the Budget app workflow in the smart gadgets ( iOS /Android) for the senior management to sign-off, thereby alleviating the waiting time for the project management team
  • Have led team of ETL developers exclusively for the NAP and that formed the basis for other reporting (baseline) for other complex programs/projects with in HNA IS
  • Have led the ERP projects - legacy migration from PeopleSoft, Financials, Ariba etc to the SAP
  • Have handled the Ariba migration to the NAP procurement as part of the NAP ERP initiative
  • Controlling the overall IT program budget.
  • Managing geographically distributed and culturally diverse work-groups.
  • Leading the strategic direction of all IT programs.
  • Clearly defining program objectives.
  • Developing a disaster recovery plan.
  • Have managed IT Resilience projects for TrialTrax, Enterprise content management (ISOquest)
  • Engaged in building portals to enable internet/intranet users/suppliers/clients/customers to navigate internally/externally
  • Have handled Cloud transformation initiates for large programs/projects such as Notes2Net, Notes to Office365, enterprise initiatives such as content migration
  • Have led teams that have upgraded/and /or implemented Oracle’s PeopleSoft. Oracle Business Intelligence, Business objects etc.
  • Have been successful in handling migration initiatives from On-prem to Cloud base at Enterprise level initiatives
  • Co-coordinating the project team/multi-vendor scenarios
  • Worked extensively on CA Clarity and Open Work Bench.
  • Decommissioned the Legacy applications such Lotus notes, File share, QSI content management systems
  • Followed company governance processes such as the gating processes (i.e. Eflow & Jflow gating processes)
  • Leading and managing a diverse IT team in a large and changing environment.
  • Governing the IT program scope.
  • Escalating issues and then resolving them.
  • Building effective relationships with customers.
  • Analyzing project risks, costs, and benefits.
  • Ensuring that software licensing laws are adhered to.
  • Keeping management and clients updated on the progress of an IT program.
  • Providing users with appropriate support and advice.
  • Evaluating each program stage once it has been completed.
  • Have used different tools such as clarity, Microsoft Project plan (MPP), Jira, HP PPM, Mercury
  • Have also used Jenkins for the change management.
  • Have used Clarity for end to end project management- such as budgeting, financial management, risk management etc
  • Played as an Agile coach and focused on people and continuous Improvement all the time; provided team a Platform for improvement not only during the retro but all the time.
  • Helped product owner to write user stories and helped team on the estimating of the user stories

Confidential, Hartford, CT

Program Manager

Responsibilities:

  • Manage a large program/engagement which cuts across the various lines of businesses within the enterprise, the budgeted cost of the program varies in the range of $ 11 MM to $15 MM, the nature of this program encompasses the design and build of the next generation Enterprise Content Management platform based on the latest 5.1 release of IBM’s FileNet P8 suite of products.
  • The vision of the program is to deliver a common platform that addresses the enterprises archiving needs such as email, file system, digital assets and SharePoint while providing a framework that is compliant with records management as well as delivering a set of capabilities for broader enterprise archiving needs.
  • This effort will involve the: identification of existing gaps in product strategy and capabilities, development of the enterprise strategy, architecture and implementation plan to support high volume enterprise wide content management and imaging needs.
  • Have handled Cloud transformation initiates for large programs/projects such as enterprise initiatives such as content migration (Imaging services to IBM FileNet P8 Suite of products
  • Have been successful in handling migration initiatives from On-prem to Cloud base at Enterprise level initiatives
  • Have used various tools such MPP, MS Visual studio for user story management, Clarity for end to end project management
  • Have worked in acquisitions and consolidation/integration of application systems
  • Have handled IT Resilience/DR/SOX compliance projects for Key clients such as Confidential, Travelers, Citi
  • Decommissioned the applications such as the Imaging services, legacy applications which supported the Imaging services
  • Have used the HP PPM tools for the resource management; also did use the MPP to track the project schedule

Confidential, Jersey City, NJ

Engagement/Program Manager

Responsibilities:

  • Automation of in-scope applications in the areas of Infrastructure, Middle-ware, Autosys, Database, MQ, TIBCO and Weblogic using the Agile development methodology
  • Aligning completely with the Agile development methodology and running a 2-week Iteration
  • Tracked and monitored the project progress on a daily basis using all the tools, techniques pertaining to the Agile such as stand up meeting, Planning game, Shown Tell and conducting a retrospective session which involved both the onsite and offshore, different stakeholders from the client side as well
  • Executed Agile /Scrum methodology in a global delivery model
  • Ensured that impediments and distractions are removed
  • Maintained information radiators that kept stakeholders and developers informed
  • Coached/mentored the team to become self-organized and able to hit commitments at high level of quality
  • Facilitated discussion and conflict resolution among team members
  • Have used various tools like HP Mercury, MS Visual studio TFS for reporting, requirements management, project management, automated builds etc
  • Handled the Reference data and the strategic applications viz, Accounts, Products, Pricing, Data distribution infrastructure,
  • Supported 24 applications inclusive of the strategic and the legacy applications
  • Handled the multiple combination of the technology landscape viz Mainframe, Java, SQL server, Unix, Oracle, Sybase etc
  • Support 24/7 support following the sun model
  • Present the governance report to the client sr. management
  • Customer Relationship Management
  • Create value for the engagement in the areas of automation
  • Have used Kanban in one of the operations projects

Engagement Manager / Delivery Manager

Confidential

Responsibilities:

  • Bid Management / Business Development
  • Engaged in building portals to enable internet/intranet users/suppliers/clients/customers to navigate internally/externally
  • As Scrum Master I managed: Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Story Board, Story Writing and Information Radiator
  • Implemented Agile/Scrum as a project management methodology within EWBP (Prestigious project for Confidential ) - Coached the software development team in using Agile/Scrum
  • Educated upper management and championed the use of Agile/Scrum
  • Collaborated with cross functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories
  • Tracked and communicated team velocity and progress of release and sprint by the help of the tools such as Version one, Xplanner
  • Have used project management tools such the Version 1, Xplanner (open source) and the IBM RTC
  • Participated in offering the unsolicited proposal to the client in terms of enhancement to the Xplanner which comprehended the utilities as in the likelihood of the other tools such as Version one
  • Used collaborative tools such as WebEx, Lotus Notes same time and other tools to create a virtual collocated team
  • Worked in a dynamic technology landscape which entailed legacy to modern technologies such as Apache Wicket, Dojo, Flex, IBM Portlets, Java, Mainframe
  • Created, validated the scrum bubble and also was in charge of managing the scrum of scrums for every iteration
  • Published and maintain Agile process documentation
  • Had played a company-wide advocate of Agile software development principles
  • Played an active role in the Pre-sales, writing proposals for a sizable client in the Agile world
  • Pro-actively involved in writing the improvement proposals
  • Have been instrumental in winning the major accounts such as Confidential plc
  • Have been instrumental in creating the rigor for certifications in the lines of scrum master certifications, domain, technology etc
  • Planned for Disaster Recovery and Business Continuity Plan

Delivery Manager

Confidential

Responsibilities:

  • Delivering the professional services - Managed services - Application development/Maintenance/Support
  • Provided End to End solutions in IT landscape
  • Mentored and initiated the INS 21 (Property & Liability certification drive)
  • Have been responsible for the overall delivery for the Business Insurance
  • Have handled BI using Hyperion for the claims processing and provided the BI LOB with appropriate reporting

Confidential

Project Manager

Responsibilities:

  • Interpreted the Business Requirements document to IT functional Specification
  • Reviewed the Business Requirements document, Functional and the Technical Specifications
  • Prepared the System Test plan and ensured the timely delivery of the project
  • Responsible for coordinating and conducting the UAT
  • Managed and coordinated activities of projects from Onshore, UK through delegated members in Offshore, India
  • Handled projects related to Private car insurance such as Project Burgundy
  • Prepared the Project Plan, Risk log and tracked on a Daily-basis
  • Prepared the Weekly Status Report of the Project members to the Senior Management and the Client
  • Prepared the Project progress Report on a weekly basis to reflect the effort in terms of schedule and Cost
  • Have used the Microsoft project plan extensively to track the project schedule

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