Senior Project Manager

Confidential

I joined ECS to work on larger and more complex projects as I am always looking for challenging and engaging roles. I am available to ECS clients in a variety of capacities including project management, consultancy and service delivery. As a versatile Senior Project Manager with 10 years of experience, I bring knowledge gained from various roles in the financial industry to any challenge, approaching it with efficiency and creativity.

Projects:

Confidential

• This project exists to migrate mailboxes from disparate email platforms in Barclays Africa onto the existing Barclays global Strategic Email Platform. Legacy platforms consist of Exchange 2003, 2007 and 2010. As well as utilising the existing Barclays Africa Exchange 2007 platform, the project is provisioning two new Exchange 2013 PODs, one in the UK and one in South Africa. The project will provided capacity for an additional 12,000 mailboxes and will migrate c.18,000 users. As a result 12 legacy Exchange platforms will be decommissioned c. 150 existing Exchange servers .
• Length: 18 months
• Budget: 5.46 million

Project Team Size and Makeup: Combination of 12 technical and project resource 3 x UK, 4 x Lithuania 5 x South Africa . BAU resources from various teams reporting into their own management lines.

Confidential

• Replaced the hardware and desktop build at all UK Barclays branches. The scope was comprised of c. 20,000 machines in c. 1,600 branches. The project was outsourced to one main 3rd party provider with several smaller providers also involved. As the single Barclays point of contact for these providers, I oversaw and drove the project, ensuring delivery within agreed timescales. I also co-ordinated Barclays technical teams working on project deliverables.
• Length: 10 months
• Budget: 1.5 million

Project Team Size and Makeup: Managed resources from various BAU teams design, development, testing, support, corporate communications, branch liaisons and external vendors deployment, scheduling, logistics, security .

Project Manager

Confidential

During my four years as a Project Manager at RBS M IB and Global Markets, I delivered multiple projects, managing activities that were typically cross department and organization wide in scope. These projects included development, integration and implementation of new and existing technologies and involved diversely located teams. I ran Project Streams as part of very large implementations as well as being solely responsible for multiple medium sized projects.

Projects:

Service Manager Programme, Confidential

• The scope of the Service Manager Programme was delivery of HP Service Manager 9, Incident, Problem, Knowledge and Request Management, globally to all technical support teams across RBS c. 7,000 technical staff . It also included the Employee Self Service ESS tool and the Service Request Catalog SRC for all GBM staff c. 25,000 staff . In my role as Project Manager for Adoption and Business Change I was responsible for the planning and delivery of all programme communications and training from initiation to completion. In addition, I also performed the role of End User Experience liaison between the stakeholders and the programme.
• Length: 18 months

Project Team Size and Makeup: 2 Trainers and 1 Communications Manager in London, 3 shared global resources US, India APAC

Service Support Confidential

• TSQ is the team within RBS responsible for the bespoke Change Management Application Catalogue tools. The purpose of the project was the globalisation of this team's tools and support and a move to a 'follow the sun' model. The enhancement and development of the Change Management and Global Environment Listing GEL tools significantly enhanced controls as well as increased usability and efficiency. This resulted in decreased overhead for both support teams and end users. I managed this project, using Agile techniques, with Business Analyst and Development resources in the UK and India.
• Length: 18 months

Project Team Size and Makeup: 2 BAs in London and 10 Developers in India

Business Application Automation, Confidential

• This Project delivered a GUI which pulled together the diverse System Access Management tools required for the New Joiner Process. This enabled a 'one stop' front-end interface for account provisioning and laid the groundwork for full automation of the process. I was responsible for all Project Management tasks including overseeing a team of developers, liaising with Stakeholders, planning, budget management and reporting.
• Length: 3 months

Project Team Size and Makeup: 2 Developers in London

Project Coordinator / Business Analyst

Confidential

• Dell Solutions had various project teams active in the Royal Bank of Scotland working on integration and desktop migrations. Over two years I worked on these projects, based on site in RBS, performing various roles.
• Notable Projects Include:

Application Readiness Manager Confidential

This project achieved the integration of the Lombard estate into the RBS Group Desktop Infrastructure. The team worked with business and technical representatives within Lombard to rationalise, package and test applications for integration into RBS and for migration to a Vista platform. I was the primary contact with one of the Lombard business areas, liaising with the business unit representatives and business engagement teams and was responsible for end-to-end management of all applications required for scheduled deployment dates.

Project Coordinator Confidential

The Coutts NT-XP Project integrated the Coutts estate into the RBS Group Desktop Infrastructure. This involved migrating over 2,500 users from Lotus Notes to MS Exchange and over 1,400 users from a complex Windows NT4 platform to the RBS Group standard Windows XP platform. I was the Deployment Project Coordinator and reported into the Deployment Project Manager. This was a business-facing role involving extensive stakeholder relationship management.

Analyst Confidential

The Software Adoption Panel is part of the Desktop Supply Operations team within RBS Group Desktop Services. Its role is to provide financial governance around licensing and the application packaging process. I designed and created a database and helped define the processes for the panel.

Discovery Analyst

Confidential

• I worked on site in London, Dublin and Belfast with business and technical stakeholders from various banks gathering business requirements and current state application details. Following discovery I worked on the integration team, in conjunction with the business, to rationalised, package and tested applications for integration into the RBS Group Desktop Infrastructure.
• Notable Projects Include:
• Discovery UAT Manager - RBS Ulster Integration. The Ulster Integration Project delivered the integration of the Ulster Bank estate into the RBS Group Desktop Infrastructure.
• Discovery UAT Analyst - RBS Churchill Direct Line Integration. This project integrated the Churchill and Direct Line estates into the RBS Group Desktop Infrastructure. I worked on the Royal Bank of Scotland's XP desktop rollout as a member of the Application Discovery Team and as a member of the User Acceptance Testing Team.

Lecturer/Trainer

Confidential

Lectured IT subjects PC Support, A , N , HTML, Microsoft Office Products , Communications Marketing and Cultural Anthropology

Event Organiser

Confidential

In 2002 UNESCO declared the 'Cradle of Humankind' in Gauteng, South Africa a World Heritage Site. I volunteered full time to help organise the official launch of the site and assist in setting up a nearby visitors centre.

Organising Assistant / Senior Exhibition Administrator

Confidential

I worked as Senior Exhibition Administrator and onsite organising assistant on the Information Security, MobileExpo Mobile Phone, Cable Satellite Media and International Travel Market Exhibitions. I was later promoted to organising assistant for the International Golf Travel Market, which was held at Sun City in South Africa.

Post Graduate Assistant

Confidential

I was the post graduate assistant for the Rhodes University Anthropology Department. Facilitated student tutorial classes, tutoring and grading.

Claim Adjuster

Confidential

Bank Teller

Confidential