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Project Manager Resume

Hanover Township, PA

SUMMARY:

  • Results - driven, goal-oriented, PMP-certified professional with over 15 years of Project and Program Management experience in the Government, Financial Services, Insurance, and Healthcare industries delivering innovative technical solutions and supporting all phases of the project life cycle. Industry e xperience includes Insurance, Financial Planning, Investment Services, Fulfillment Operations and Enterprise Solutioning.
  • Provided oversight and governance for project scope, risk assessment, financial oversight, contract administration, coordination among cross-functional teams, and providing support during service deployment.
  • Convey Program/Project status to Executives/Senior Leadership conducting frequent steering committee meetings .
  • Solutions-driven project-management professional with extensive experience in analysis, requirements gathering, design, development, quality assurance, risk analysis and mitigation planning, deployment, systems migration, and post-production support; Utilizes technical aptitude with demonstrated ability to manage projects from planning through execution
  • Motivated problem-solver with 15 years of significant, progressive experience in information technology, focusing on client/server-based applications and most recently Cloud-based technology
  • Unique skillset of technical project management expertise built on foundation of software development proficiency bridging the gap between business owners and application development team
  • Exceptional interpersonal skills while interacting effectively with customers, sales staff, and engineering teams

SYSTEMS EXPERIENCE AND PROFICIENCIES:

Adobe PDF Writer

Basecamp

Blueprint

BMC Remedy Change Management

Bugzilla

CaliberRM

Cisco Unified MeetingPlace

Clarity

Communicator

Compuware Application Reliability Solution (CARS)

Dynamics

Elementool

Excel

Exchange

FileZilla

FrontPage

HP Quality Center

HP Service Manager 9.20 SAP

HP Virtual Roo

InfoPath iOpus iMacros

JIRA

LiveMeeting

Lotus: Notes, 1-2-3

Lync 2013

OneNote

Outlook

PowerPoint

PPMC

Project

Project Server

Sales Op Portal

Serena TeamTrack

SharePoint (both Server and Cloud instances)

SharePoint Designer

SnagIt

Visio

WebEX

Word

PROFESSIONAL EXPERIENCE:

Confidential, Hanover Township, PA

Project Manager

Responsibilities:

  • Provides requirements analysis and test design creation and planning
  • Develops simulations for test environments
  • Documents SCM processes and procedures
  • Plans, prioritizes, and delivers systems enhancements including upgrade of existing systems
  • Assist technical product manager in planning and delivery of enterprise project initiatives

Confidential, Clarks Summit, PA

Senior Project Manager

Responsibilities:

  • Oversaw technology projects and served as the liaison between the Business and Technology teams translating business requirements into functional specifications
  • Identified and resolved project interdependencies, overlap, and integration concerns across other projects; Led prioritization and sequencing exercises of all projects and activities across all channels
  • Applied expert understanding of business needs, goals, and challenges to connect them to projects in order to tell a single story
  • Responsible for project management execution including but not limited to estimating and managing projects’ costs and resources; identifying and managing projects’ risks and issues; monitoring progress of all key project work streams, deliverables and outcomes; creation and maintenance of detailed project estimates, resource plans, and status reports
  • Prepared and presented dashboards, status reports, and other project reports regarding project status and the application and implementation of technology to Executives/Senior Leadership weekly
  • Managed critical relationships with IT, consultants and vendors, internal end users, and business customers/leadership
  • Designed, implemented, and monitored the progress of initiatives, milestones, and budgets to ensure timelines and deliverables were met
  • Administered Confidential open and restricted SharePoint sites for all GCS Programs

Confidential, Scranton, PA

Solutions Architect

Responsibilities:

  • Reported to CIO/VP of Professional Services
  • Reviewed and documented current process maps; Recommended process improvements that utilized leading edge technology
  • Acted as Consultant for new opportunities determining business need; Architected solution fitting customer’s business requirements
  • Estimated IT Development, Testing, and Professional Services Level of Effort and subsequent pricing for Proposals
  • Facilitated JAD Sessions with critical business owners; Analyzed business requirements and composed technical specifications
  • Conducted time studies or operational efficiency analyses to prepare optimization models for organizational process improvements
  • Composed Statement of Work (SOW), Change Request, Project Plans/Timelines, Business Requirements, and Functional Specification documentation for client engagements; Maintained documentation within ISO 9001 standards
  • Provided financial forecasts and project updates to Board of Directors on a monthly basis
  • Managed enterprise-wide resource allocation plan for the PMO encompassing all current and forecasted project initiatives
  • Administered SharePoint site for the North America region; Managed Office 365 updates across EDM Americas’ user base

Confidential, Scranton, PA

Project Manager

Responsibilities:

  • Managed customer project delivery from solution architecture, vendor selection, proposal, estimation, and implementation
  • Led internal and external teams across varying technical and business disciplines focusing on business objectives to ensure project milestones were completed on time
  • Managed project financials including PO, Invoicing, WBS, and resource-leveling/forecasting
  • Provided reliable financial forecasts to HP Services (HPS) management
  • Managed business development; Identifies and develops new opportunities on current projects
  • Supported qualification and opportunity assessment for adjacent opportunities; Acted as opportunity manager
  • Managed mid-level client delivery relationships ensuring high grades for customer satisfaction
  • Delivery/opportunity management with impact on HP Services revenue up to $500K or transition/transformation up to $50M

Program Manager

Confidential

Responsibilities:

  • Ensured successful and effective execution of technical services for both solutions and resources
  • Monitored project financial performance and forecast remaining time in period of performance; Sought additional funding for enhancement work or new resources when necessary
  • Ensured that resource billable hours’ accuracy for project work
  • Analyzed RFPs and contributed professional services content for proposals for technical projects
  • Identified risk and cross-project dependencies in projects and recommend mitigation strategies
  • Tracked project milestones, deliverables, project costs, project budget, and resource requirements
  • Prepared technical approach and project deliverables to respond to requests for LOE, ROM, and SOW from customer
  • Worked with Procurement and Finance to coordinate contracts, funding, purchase orders, and invoicing
  • Maintained current information of client’s resource requirements including technical abilities/skill sets, current demand, fiscal year budget constraints, and delivery restrictions to assist in rapid identification and fulfillment of resources
  • Participated in PMO activities including process development/oversight, SharePoint site administration, cross- and on-boarding of new PMO members

Project Manager

Confidential

Responsibilities:

  • Established and maintained relationships with key tactical leaders and business implementation leads.
  • Used business knowledge to drive engagement for major Information Technology initiatives.
  • E ngaged in strategic business planning where there is IT impact.
  • Maintained working knowledge and documentation of applications, environments, and interfaces provided by various vendors with both COTS and internally designed/developed solutions.
  • Participated in various capacities in multi-faceted User Interface project for a major government client ’s customer facing eCommerce web application to ensure implementation of a quality solution
  • Calculated and reported on daily development and testing efforts as well as weekly burn down statistics for defect management, test script execution, and defect logging
  • Participated in Portfolio Briefings and Senior Leadership meetings with executive project stakeholders. Provided status reporting.
  • Built templates, macros, charts, and calculates metrics in order to report Customer Acceptance Testing (UAT) results
  • Conducted financial and technical impact analysis for legacy applications for their phase-out or transition to new platform

Confidential, Sacramento, CA

Program Manager

Responsibilities:

  • Cited by the Managing Director of Client Services as “the best problem solver” on staff
  • Analyzed business rules and requirements; Composed specifications communicating client’s business needs
  • Administered SOS (Sungard Outsourcing Services) to effectively complete programming tasks; Coordinated source code submission and testing; Conducted status meetings and managed work queue/prioritization
  • Tested platform improvements; Documented and demonstrated changes to client; Participated in new product release design
  • Designed, built, and maintained 3 database applications for use by various units

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