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Big Data Project Manager Resume

San Antonio, TX

SUMMARY:

  • A senior - level technical leader offers a proven track record of success in planning, organizing, staffing, and leading technical projects/programs, upgrades, and solutions delivery.
  • Excels in implementing tools, applications, process improvements, and best practices across large organizations while influencing and mentoring cross-functional teams.
  • Proactive, highly­creative and strategic manager, offering successful experience in building focused, tactical and well-coached globally based Program/Project, Digital, IT, Professional Service, Operations and Client Support teams utilizing the optimum Project, IT and Product methodologies.
  • Highly adept at running large teams with portfolios up to $100M, developing portfolio strategies and working with clients and marketing to create the most competitive, best products and ensure profitability.
  • Manage executive, stakeholder and vendor relations in portfolios, programs and workstreams.
  • Successful completion of projects ranging from $50,000 to $30 million, with staffs from 3 to 35, utilizing client-server, web, e-commerce, intranet, Java, Sharepoint, and mainframe technologies.
  • Proven track record of managing multiple projects, simultaneously, and delivering quality, results and critical success factors under intense, political and extraordinary circumstances.
  • Expert (10+ years ) in use of project management software formally trained and experienced in software and product lifecycle (Agile, Hybrid Agile, RUP, PMI, Extreme, Waterfall, SDLC).
  • Experienced in driving applications, package software, infrastructure, web, and client-server projects utilizing deep understanding of the market, technical knowledge and staff abilities to consistently deliver on time and above expectations with dependency identification, critical path analysis, release management & contingency planning.
  • Armed with polished communication and collaboration skills to establish positive working relationships in a cross-functional team comprised of multi-cultural, multi-location, vendors and diverse skills sets.
  • Develop roadmaps, projects plans, and schedules outlining key milestones and cross-team impacts.
  • Deep understanding of product management principles Oversaw development of strategy and execution of multiple audience segment content and experience plans and programs, needs assessments, SWAT analysis, competitive evaluations, personas, customer journeys, and story board designs.
  • Managed product roadmaps Defined relationship between people, processes and technology to achieve strategic objectives in a strategic product roadmap with evolution of releases to ensure email, social and web content.
  • Guided team’s story definition in developing consistent brand experience across platforms.
  • Uses analytics to monitor product KPIs and ensure success metrics targets and identifies opportunities
  • Set strategy for features wish list features, prioritization of requested features, and product reviews.
  • Translated product strategies, audience insights into content strategies that can be leveraged to create tactical product plans and action plans to drive insights, engage and drive greater awareness, traffic and conversion.
  • Tracked trendline metrics against expected results, measure channel effectiveness, constantly looking to optimize processes, products, and project plans to maximize revenue and minimize costs.
  • Major contributor to establishment of PMO at H&R Block, Project Strategies Solutions, Harcourt including development of policy, procedures, and implementation of Project Frameworks & Methodology.
  • Deep understanding of organizational PPM Tools within organizations and mapped risks to controls; linked plans to specific, measurable and realistic metrics and performance indicators.
  • Multiple successful Implementations of PPM tools in large scale multi-departmental Fortune 100.
  • Managed training transformations with two big four Price Waterhouse and Ernst & Young.
  • Led successful digital transformation evolution to e-Learning, Learning Management Systems (LMS) and training with Multimedia Learning, Price Waterhouse, Ernst and Young, H&R Block and American Airlines
  • Perform as functional bridge and liaison amongst external vendor teams and internal stakeholders.
  • Ensure enterprise-wide needs for due diligence, risk assessment and continuing monitoring are being accomplished. Ensure Change Governance is consistently tracked for scope, budget and cost changes.
  • Guide, streamline and formulate workflow processes, methods and policies for process success.
  • Advocate of quickly resolving issues involving changes in requirements, client operation issues, deployments issues, RACI gaps, workflow bottlenecks and establishing resolution paths.

TECHNICAL SKILLS:

Industry Experience: Professional Services | Government | INS | Airline | Publishing | Tax | Financial Services | Health Care | Credit Union | Legal | Consulting | Utility | Hospital | Pharmaceutical | Non-Profit | Sports | Charity | Theme Park | Automotive | Hospitality | Insurance |

Key Management Skills: Professional Services Management | (Internet of Things) IOT | PMO | Program and Project Management | Project Management Life Cycle (PMLC) | Professional Services Management | Strategic Planning | Call Centers | Project Controls | Asset Performance Management | Business Process Management (BPM) | IT Management | Product Lifecycle Management (PLM) | Strategic Planning | Business Continuity Planning (BCP) | Portfolio Management | Cross Team Collaboration | Implementations | Structured Quality Assurance Testing (SQA) | Demand Management | Capacity Planning | Data Management | Data Warehousing | Knowledge Management | Governance | Project Controls | Process Improvement | P&L | Budget Management | Revenue Impact Analysis | Operating Expense | Procurement | Vendor & Client agreement management | Multichannel Business environments | Supply Chain | Executive Dashboards and Executive Reporting | OPPM | Risk Management | SDLC | Supply Chain Management (SCM) | Security IT Compliance | Government Regulations Compliance | Resource Management | Talent Acquisition | Team Development | Enterprise Project Management | Change Management | Vendor Management | Leadership | Governance | KPIs |

Portfolio / Project Management & Communication Tools: MS Project | Project Server | Project Web Access (PWA) | Timesheets | PPM | Team Manager | ServiceNow PM module | SharePoint | EPM Live Work Engine | EPM Live Portfolio Engine | CA Clarity | Eclipse | Remedy | MS Office | TrackIt ServiceNow Project Portfolio module | Microsoft Sharepoint Server | Project Server (Expert) | MS Project (Expert) | MS Project | Primavera Project Management |Teamplay | Project Server with Lawson Integration | Basecamp | Ace Project | One Note | Agilo | Atlassian Jira + Agile | Trello | Scrumblr | Team Foundation Server (TFS) | Visio | Excel | Word | Aha | Project Portfolio | Planner |

Project Methodologies: Agile | Hybrid Water/Agile | SCRUM | ITIL | Rapid Application Development (RAD) | Ten-Step Project Management Process | Joint Application Development (JAD) | Rational Unified Process (RUP) | Waterfall | Kanban | Feature Driven Development (FDD) | Earned Value Management (EVM) | Custom Framework |

Agile Methodologies: PMI | Project Lifecycle Project initiation | Project Definition | Project Planning | Project Execution | Project Performance | Project Control | Project Close: Project Deliverables Project Charter | Project Initiation | Project Scope | Project Budget | Work Breakdown Structure | Gantt Chart | Communication Plan | Risk Management | Project Status | Project Tracking | KPIs | Project Quality | Project Forecasts | Project Objects | Quality Deliverables | Effort & Cost Tracking | Project Performance | Post Mortem | Project Punchlist | Project Reporting | Scope Statement | Milestones | Gantt Chart | Communications Plan | Risk Management Plan | Resource Management Plan | Project Schedule | Project Management Plan | Project Performance | Project Governance Project Management

Product Management: Developing Cases for New Products/Features | Developing Pricing Frameworks | Developing Strategies for Product Launches | Developing Value Propositions | Driving Product Strategy | Evaluating Advertising Proposals | Managing Risk Through the Product Cycle |Product Feature Definition | Product Implementation | Product Improvements | Product Launch | Product Strategy | Promotion | Marketing | Visual Representation | Roadmap | Personas | Journey | Journeys | Distribution Strategies | Customer Analysis | Defining Objectives | Defining Requirements | Financial Analysis | Forecasting Sales | Managing Social Media Systems | Measuring Effectiveness | Measuring Product Functionality | Measuring User Acceptance | Metrics | Reporting | Researching Market Trends | Responding to Changing Demands | Synthesizing Data | Tracking Progress | Translating Customer Feedback into Product Modification | Understanding Customer Segmentation | Product Development | Brand Management | Usability Studies | Market Analysis | Competitive Position | Stories | Use Case | Storyboard | Project Plan | Project Objectives | Cost Tracking |

Testing: HP ALM/QC | Jira | WinRunner | HP Quality Center (Mercury Test Manager) | IBM Rational Clear Quest | BMC Remedy | Bug Tracker | Bugzilla | Test Track | ServiceNow Issue tracking | Black Box | Unit Testing | Regression Testing | Functional Testing | Stress Testing | Compliance with ISO Standards | SNOW | AB Testing

IT Development Programming, Professional Services, IoT Development Projects Managed: Azure IoT Suite | C# | C++ | ASP.net | ASP Java | Jscript | JSP | JSDK | JDK | JDBC Applet Servlets| Visual Studio | Visual Basic (VB) | VBA| VBScript| .Net | Ruby on Rails | ColdFusion | Pascal | PowerBuilder| COBOL| RPG III | PHP | JCL | Fortran | Basic | Python | Delphi | WML Script | HDML| OOP| HTML | DHTML | CSS | XML | XSLT | IIS | Perl | Adobe RoboHelp | VSS | Windows 10/Vista/2000/XP/2003 Professional | Windows Server 2018/NT/2000/2003 | IBM MVS | Microsoft MS-DOS | UNIX | MS Office Pro 2003/XP/2007 | IIS (Internet Information Services) | Sharepoint Administration | Rational | Adobe Photoshop | Adobe Premiere | Dreamweaver | Salesforce | Authorware | WebCT | Blackboard | Robohelp | Hypertext Markup Language (HTML) | Informix | UML | Frontpage | Dreamweaver | Cold Fusion | Cloud Delivery | Software As A Service SaaS | Business Intelligence (BI) |

ERP, CRM, Social: MS Dynamics | Oracle HR | Sugar CRM | Cloud Networks | Amazon AWS) e-Learning | Learning Management Systems | LMS | SCORM | ServiceNow | SAP | Successfactors | Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Big Data Project Manager

Responsibilities:

  • Advisor to client executives on change requests, and decision points of critical initiatives. Made presentations to senior-level members representing the development of project objectives, negotiations of project scope with client, risk identification/mitigations, and negotiations on project deliverables and timelines.
  • Prototyped future state architecture, data and business process demonstrating the capability for implementation and solutioned digital data capabilities with summarized findings and recommendations
  • Managed CRM project strategy, scope, approach and timeframe through project charters, and work plans
  • Demonstrated strong knowledge base of digital data assets and solutions available as well as trends and developments within the industry, including Data Governance and Quality Assurance, Data Sciences, Data Management, Data Strategy and Data Architecture and Data analytics to business insight enablement
  • Acted as a liaison across the multiple units and provide collaborative, cross functional project leadership.
  • Led cross-functional team documentation of Product, Data and Cyber processes including quantitative and qualitative data efforts to redesign core business processes, data repositories and reporting.
  • Engaged with workstream SMEs to define project scope, objectives, requirements, phase deliverables, and impacts on the organization, challenging and recommending solutions to problems being addressed and guiding project teams to optimal solution alternatives with Salesforce, Oracle HR, and Tableau.
  • Led the Discovery and Requirements session with cross project teams to define business, functional and data requirements as well as build demonstrations. Translated business needs into functional requirements.
  • Developed project schedules. Negotiated with project team members to identify key milestones, project activities, develop associated timelines to create a project plan. Facilitated and lead project-related meetings
  • Developed resource plans. Defined roles and responsibilities for project team members. Assigned activities and responsibilities to the project team. Validated project team members, time estimates and availability.
  • Reported status of project, tracked and reported project deliverables compared to plan, and identified and mitigated issues and risks.

Confidential, Lake Buena Vista, FL

Program Manager

Responsibilities:

  • Defined and maintained a local governance for the project portfolio aiming at ensuring risks and issues are escalated and projects prioritized within Network, Data Center, Identify & Access Management, Enterprise Automation, Cloud, Storage and Backup, Virtualization
  • Led product delivery and deployment dates for new product releases, features transitioning to SAFe
  • Led Product Definition, Application Development and Project Delivery of the Infrastructure Supplier Portal for Resource Management with API connectivity for SAP SuccessFactors and Service Now integration
  • Provided executive level briefings on the portfolio and progress of the initiatives and effectively communicate relevant project information to senior management and project team
  • Administered the Portfolio and Program process to ensure issues, their root cause analysis and the solution design
  • Established and enforced methodologies to generate savings and optimize the business while enabling tactical deployment of overall strategy while collaborating across divisions and client implementations
  • Collaborated across divisions to ensure effective reporting and control of the project portfolio
  • Managed multiple cross functional teams simultaneously while providing oversite of technical initiatives including establishment of product milestones, and coordination project deliverables and client implementations
  • Defined consistent governance standards, metrics, & improved process flows for suppliers with BI
  • Led cross-functional team to ensure fulfillment of product requirements, evaluated product performance and transitioned products from development to release, resulting in successfully mitigating risks.
  • Developed overall program / project timeline schedules with key integrations and shared milestones.
  • Developed product roadmap, features sets, and delivery schedule for PPH infrastructure products and projects
  • Responsible for budgets and applying monthly financial 35k credits across projects.

Confidential, Winter Garden, FL

Digital Project Manager - Product Manager

Responsibilities:

  • Developed and tracked performance metrics; schedule risk and financial performance of assigned portfolio of programs/projects
  • Developed opportunities to make efficiencies or improvements and recommend to the PMO leadership team
  • Responsible for managing relationships with Clients, Stakeholders: Finance, Legal, Purchasing, Vendor Management, 3rd Party Service Providers, IT Delivery & IT Support Managers
  • Worked with others to manage and solve prioritization conflicts, resource issues, scheduling issues, and exceptions
  • Developed relationships and expertise to provide continued value-add services
  • Developed analytics for use in management reporting; supporting management analytics and deliverables
  • Actively managed the project portfolio (resource capacity and IT budget) and provide regular management status reporting to the senior management
  • Provided detailed analysis on the portfolio to enable effective decision making and escalation as required
  • Worked with program leads and act to ensure quality program and project execution and reporting
  • Strong quantitative and qualitative analytical skills and a creative and flexible approach to problem solving
  • Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution
  • Established working guidelines for PMO, Project Portfolio Office and Project Center of Excellence Governance
  • Defined and rolled out project management standards and best practices for consistency in delivery.
  • Led application development of cloud based portal with health records and rescue information to first responders
  • Managed business strategy, data/analytics, user experience, customer feedback and technology.
  • Seamlessly translated into product roadmap into content executions across managed multiple tactical projects simultaneously. Ensured brand-marketing objectives synthesized into creative concepts
  • Categorized target audiences and the needs and demands particular to each category and translate them into the characteristics that they expect goods (Guest, Volunteer, First Responders, Partners)
  • Led e-commerce product enhancements. Project significantly improved supply chain, reduced manual processes.
  • Oversaw growth and management of all aspects of the ecommerce-based projects and assignments, including planning, content strategy and optimization, monitoring and reviewing progress while evaluating results
  • Developed velocity and social proof campaigns to improve efficiency while capitalizing on channel specific events
  • Consulted on the product development, roadmaps, supply chain and customer service efficiencies to streamline the order processing, analytics, consumer insights and back end technologies increasing revenue and profitability.
  • Worked with sponsors, vendors and partners to integrate products for mobile and text campaigns.
  • Established closed-loop analytics to track marketing activity of customers, refine process for conversions
  • Managed various email campaigns, segment based behaviors and engagement, measured & tracked results
  • Responsible for choosing the donation and backend financial system integration including creating the RFP and evaluation criteria. Reviewed Vendor responses and selected short list for demonstration and selection.
  • Responsible for developing gamification requirements and features for Virtual Reality / VR with unity.
  • Consulted on business case, defined project approach, strategy, feature set, and project plan
  • Consulted on digital marketing strategy / plans to drive greater awareness, consideration, traffic and conversion.
  • Slashed consumer website abandonment rate by overhauling web functionalities, including responsiveness
  • Catapulted sales by harnessing a targeted e-loyalty promotion that took advantage of an innovative, net new e-commerce platform equipped with mobile. Increased online web visits and leads monthly significantly
  • Created RFP for SaaS integration including drafting RFP, evaluating the responses and providing input to management into the Statement of Work provided by the vendor(s).
  • Led product teams to develop a coordinated, transparent to customer process to fill prescription and pharma customer orders
  • Worked with clients to clearly identify and continuously managed project scope, requirements, dependencies, and deliverables. Collaborated with technical staff to develop cost, resource, and delivery estimates.
  • Developed Product Roadmap, Personas, Use Cases, Ordering Process Workflows and Day In the Life Scenarios.
  • Coordinated technical, budget, and schedule progress / risks of the project to clients & management
  • Led Project Team’s development team’s efforts throughout the project lifecycle/system development phase and Integrated systems with SAP API
  • Performed quality assurance on the work produced by the team and successfully completed the system test phase
  • Built and maintained excellent relationships with client, team members, & all stakeholders involved with project

Confidential, Clearwater, FL

Program Director

Responsibilities:

  • Served as the Strategic PPMO Program Manager who owned accountability for the upgrade of tools, methodologies, and processes used as part of Confidential ’s SDLC best practices and methodologies.
  • Successfully implemented methodology, Project Management Office, a collaborative workspace, and training
  • Led full end to end SDLC implementation of Microsoft Sharepoint, Project Servicer and Portfolio Server including requirements, design, application development, evaluation, testing, and deployment.
  • Developed and implemented corporate Key Performance Indicators (KPIs), a Balanced Score Card solution, An Enterprise Project Office, project portfolio management, and an Enterprise Project Management practice.
  • Pioneered IT financial analysis and internal project tracking process for four large IT departments
  • Developed integration with Lawson Financials including chart of accounts, full financial accounts payable & accounts receivable, timesheets and reconciliation
  • Rationalized portfolio and project management framework with improved corporate templates and processes.
  • Expert PPM methodologies and experience collaborating with diverse stakeholders to drive consensus. Experience monitoring/reporting project portfolio performance
  • Actively managed the project portfolio (resource capacity and IT budget) and provided senior management status
  • Managed actively stakeholders at global level for Program Governance with Strategic Portfolio
  • Supported the development of the technology roadmap (strategic and tactical) to continuously innovate the technology offering of our department. Led the development of the overall portfolio roadmap
  • Guided business partners towards decisions that optimize investments and are in the best interest of the overall E2 portfolio; escalate instances that deviate from that objective
  • Ensured assigned portfolio complies with all established governance policies/procedures
  • Facilitated regular steering meetings; provide insightful perspectives on portfolio status and issues to be addressed

Confidential, Orlando, FL

Senior Project Manager

Responsibilities:

  • Set the vision from high-level concept to roadmap and milestones. Managed product roadmap, personas, journey, feature set, wish list, as well as full life cycle projects for software development across internal domains with IT development, vendors, and utilizing Agile methodology.
  • Worked with clients to clearly identify and continuously managed project scope, requirements, dependencies, and deliverables. Collaborated with technical staff to develop cost, resource, and delivery estimates
  • Consistently conveyed the technical, budget, schedule progress and risks of the project to clients & management
  • Synchronized financials across sales composite with focus on revenue management, forecasting and reconciliation.
  • Analyzed sales dollars and production data to create an actual costing data warehouse on an item by item basis. Used costing model to provide financial analysis reports. Created financial reports using Tableau / Power BI.
  • Coordinated the development team’s efforts throughout the full project lifecycle/system development phase.
  • Developed resource planning and allocation of work packages to project resources
  • Proactive planning management including mitigation and solutioning of risks and issues

Confidential, Lake Mary, FL

Project Manager

Responsibilities:

  • Successfully implemented project management methodology, Project Management Office, a collaborative workspace, training and coaching for both clients. Linked Projects to Financial Systems Backend for both clients.
  • Developed drug and health record data warehouse for pharmaceutical integration with prescription companies.
  • Led full end to end SDLC implementation of Microsoft Sharepoint, Project Servicer and Portfolio Server including requirements, design, application development, evaluation, testing, and deployment.
  • Led application development and infrastructure changes for project proposal and data warehouse.
  • Consulted with business partners, executive management, clients, colleagues, and staff to identify and document organizational vision and objectives to meet enterprise and line of business needs, taking into consideration the direction of the business, the value of the investment, the competitive landscape, industry best practices, current business approaches, and available solutions
  • Provided leadership within the Project Office and to stakeholders of the assigned project portfolio regarding the balancing of enterprise resource and financial constraints against program/project demand
  • Developed and track performance metrics; schedule risk and financial performance of assigned portfolio
  • Managed relationships with partner organizations and communicate regularly with project portfolio stakeholders regarding portfolio status, issues, risks, opportunities, and other relevant considerations
  • Directed and guided assigned associates within the Project Office to ensure effective planning, design and delivery of enterprise programs and strategic projects. This is to include the definition and execution of projects from initial requirements to final implementation
  • Ensured all Project Office associates provide objective guidance and leadership to the execution of project planning and execution responsibilities, including transparent status reporting and necessary escalations
  • Ensured that programs/projects are clearly defined with measurable objectives/outcomes and are properly governed throughout the execution lifecycle so that intended objectives/objectives are achieved
  • Ensured all Corporate and Project Office policies, procedures, and processes are adhered to, including compliance with and support of quality assurance standards and potential internal / external audits
  • Reviewed and evaluate all project portfolio processes on a regular basis, recommending, developing, implementing, and managing process redesign, quality, and continuous process improvement

Confidential, Orlando, FL

Project Manager

Responsibilities:

  • Developed Executive Project Dashboard with Project Status, Budgets, Risks and Issues for use by Management
  • Proposed and implemented business intelligence initiative for increased productivity assessment and reporting
  • Completed needs assessment, storyboards, requirements, data management and reporting on sales / finance data
  • Maintained the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing technology. Developed trendline showing metrics, targets, KPIs, through visualization
  • Consulted with Release Management teams to improve the overall release scheduling for IT initiatives. Doubled release management cycles while improving quality delivery. Developed cross milestone release plans.

Confidential, Boca Ratan, FL

Project Manager

Responsibilities:

  • Proposed and implemented business intelligence initiative for increased productivity assessment and reporting
  • Completed needs assessment, storyboards, requirements, data management and reporting on sales / finance data
  • Maintained the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing technology.
  • Developed trendline showing metrics, targets, KPIs, through visualization
  • Consulted with Release Management teams to improve the overall release scheduling for IT initiatives.
  • Doubled release management cycles while improving quality delivery. Developed cross milestone release plans.
  • Established the PMO as a broader center of excellence providing project management services to other functional areas and operating groups.

Confidential, Orlando, FL

Project Consultant

Responsibilities:

  • Responsible for the Design, development, maintenance and analysis of reporting of project, program and portfolio.
  • Plans, organizes, monitors, and leads enterprise and brand level digital technology projects, ensures resource alignment, engagement, commitment, and risk management
  • Manage the day-to-day content needs of websites, including loading, creating, and optimizing content for SEO and revenue needs. Coordinate with other departments to secure assets. Launch best practices from SEA optimization
  • Created product specifications, roadmaps, and personas for future product releases and responsible for product release management. Evaluated product requirements and requests for product enhancements from internal and external requestors including customers, and partners.
  • Developed Wordpress e-commerce website for membership organization. Integrated real-time results
  • Integrated e-commerce with order management, membership and billing system.
  • Managed web site redesigns for front end and backend goals. Developed storyboards, requirements and functional specifications for website user interface. Created Product Roadmaps

Confidential, Winter Garden, FL

Service Delivery Manager/Project Manager/Program Manager

Responsibilities:

  • Ensured customer satisfaction of solutions by managing the details of overall project schedules and deliverables.
  • Developed business requirements of Timeshareware, the key ERP system running the resort, with application vendors. Documented scope definition and linked business case needs to technical requirements traceable to test cases and expected results.
  • Delivered infrastructure design and administration solutions for large-scale deployments. Managed full end to end multiple application development projects to move from legacy internally built software to newer technology.
  • Implemented mission critical Timeshareware upgrade for Timeshare hospitality and Data Warehouse.
  • Led integration activities among enterprise applications, including Customer Care and Billing, Booking, and Hospitality. Responsible for more than 35 immediate stakeholders, including CIO, PMO Leader & 8 other PMs
  • Introduced process improvements and standardized accounting practices.
  • Oversaw vendor implementation of Phase 2 Oracle eBusiness implementation for HR including benefits, merit increases, and reporting. Responsible for task planning, risk management, and vendor management. Was involved in all aspects of vendor relations -from business requirements gathering and analysis, proof of concepts, to trial, customization, integration and implementation.

Confidential

Enterprise Project Management Consultant

Responsibilities:

  • Responsible for the Design, development, maintenance and analysis of reporting at portfolio level and project level, and exception reporting of portfolio issues
  • Provided strategic and tactical consulting through requirements and analysis. Responsible for proposal development, demonstrations, and client support after training
  • Reported project health and wealth metrics via Dashboard to senior level stakeholders.

Confidential, Seattle, WA

Enterprise Project Management Consultant

Responsibilities:

  • Established the Project Management PPM processes and policies for DIG
  • Developed Enterprise Project Management solutions using Project Server, Reporting Server, SQL, and customer development. Customized Project Server for Portfolio Reporting. Defined configuration and customization
  • Define and develop Microsoft Project enterprise-wide project and program management practices, governance standards, processes, and metrics, governance strategy, including toll gating, dashboards, and metrics reporting

Confidential, Celebration, FL

Brand Technical Lead (Program Manager)

Responsibilities:

  • Developed successful targeted strategy for SATO to showcase product evolution for the Disney Vacation Club Digital Transformation in hospitality, then leveraged this success by managing the expansion of the strategy to additional brands Disney Weddings, Disney Youth, Disney Meetings, and Disney Sports.
  • Facilitated scheduling of technology-related information, request, and impacts with Tech Leads, Technical Project Managers and Producers across a portfolio of projects and vendors across SATO brand
  • Managed and lead brand, product features, and enterprise analytical projects as part of the Digital Transformation to online account management by members, meeting planners, youth sports leaders and wedding planners
  • Planned, organized, monitored, and lead enterprise and brand level digital technology programs, projects, ensured resource alignment, engagement, commitment, and risk management.
  • Led multi-functional technology teams to develop innovative software systems and applications. Analyzed gaps and shortened delivery times with higher quality. Institutionalizing appropriate “inspection” practices to continuously improve and program delivery and ensure a uniform, enterprise delivery customer experience
  • Implemented and configured an ERP software to support supply chain management order entry to distribution.
  • Oversaw vendor implementation of Disney Vacation Club membership website as external portal for members to view their membership details and points online. Coordinated implementation on multi-vendor projects.

Confidential, Orlando, FL

Project Lead (Project M anager)

Responsibilities:

  • Identified measurable success criteria to pilot the solution to ensure it met the business case, requirements, and desired outcomes; Implemented change management solutions using the Change methodology to ensure effective people readiness and adoption of large-scale change
  • Developed change and stakeholder engagement plans and change network for upstream distribution centers project, creating innovative communication model using infographics to better engage stakeholders and leaders.
  • Responsible for the Design, development, maintenance and analysis of reporting at portfolio level and project level, and exception reporting of portfolio issues
  • Spearheaded the development of Program Management Office; defined project management processes,
  • Provided strategic direction, digital marketing, SEO and brand marketing to generate, develop, and communicate new systems including development, testing, implementation of revenue streams.
  • Responsible for eliciting the product capability, feature set, requirements, vision document, and built roadmaps.
  • Led the eBusiness eCommerce product and project websites to sell electronic/digital products online with PCI data security including Harcourt JStore project, Harcourt ParentStore, both eCommerce fulfillment system.
  • Led the Telescope Digital Asset Management system upgrade to 7.1 for Web Server,
  • Led the Harcourt Religion project. Managed client/server implementations and web interfaces to data warehouse
  • Led Project Server 2003 implementation with vendor installed EPK time tracking and Sharepoint integration.

Confidential, Cambridge, MA

Program Manager

Responsibilities:

  • Program Manager overall IT projects—manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes.
  • Ensured the success criteria was defined upfront to promote alignment and lead to expected program outcomes
  • Created feature set, roadmap, personas, business requirements. Directed business forecasting & financial analysis
  • Performed solution delivery, needs assessment, problem resolution and solutions implementation. Managed project personnel, building and directing cohesive teams in the production of quality solutions.
  • Performed SAP gap analysis, developed enhancements to meet client needs, and worked with team to create project plan components for SAP implementation.
  • Managed implementation and support of a SOX compliant ERP system for global enterprise.
  • Assessed impact of SAP’s B2B product implementation - developed and presented cost analysis to leadership.
  • Created PM Framework and process for all IT initiatives. Drafted PM Career development training plan.
  • Mentored Confidential and E-file project managers on methodology, process and PM best practices, and techniques.

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