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Program Manager Resume

Linthicum, MD

SUMMARY

  • Program management professional, PMP Certified, with over 15 years providing oversight and executive level management to overall contract operations, including staff across multiple functional areas. Previously supported federal Homeland Security agencies, local Housing and Community Development and Education agencies, and the private sector. Highly organized with a proven track record of coaching and leading teams and balancing priorities to ensure the overall success of programs.

TECHNICAL SKILLS

  • Client Relations
  • Team Building & Management
  • Organization and Planning
  • Process and Program Management
  • Strategic Management
  • Operational Performance
  • Contract Administration
  • Negotiation
  • Leadership / Coaching
  • Cost/Schedule/Performance
  • Issue and Conflict Resolution
  • Collaboration

PROFESSIONAL EXPERIENCE

Program Manager

Confidential, Linthicum, MD

Responsibilities:

  • Maintain execution authority for all program decisions affecting cost, schedule, and performance baselines, and maintain and submit financial and program status reports through acquisition authorities. Assess and document programmatic outcomes and apply lessons learned
  • Coordinate and facilitate program requirements, solution, and implementation activities with project directors, technical and mission leads, strategists, and mission stakeholders. Develop and improve key relationships and partnerships with mission and agency stakeholders
  • Formulate and execute budget resources, develop, and allocate manpower resources, and provide guidance regarding implementing policy on cost, finance, and accounting. Review and approve acquisition and financial transactions and activities in accordance with Federal procurement and financial laws, regulations, and policies
  • Develops acquisition strategies, budget forecasts and execution for a multi - million-dollar budget across several appropriations
  • Reviews and oversees a wide variety of cost and fixed price contracts, multi-year contracts and use of subcontractors
  • Manage contractor performance to ensure delivery of contractual capabilities, goods, and services. Employ financial, contract burn rate, and programmatic analysis to ensure continuity of critical cybersecurity services
  • Evaluates acquisition program progress, reviews progress of contractors, takes actions to approve contracts, budgets, terms, and other conditions related to the contractor, and ensures maintenance of documentation
  • Develop and deploy standardized, cross functional business processes and tools that synchronize activities with specific focus on effective, efficient, innovative, and agile acquisition of new capabilities in advance of emerging threats
  • Develop programmatic documentation such as Acquisition Strategy, Program Management Plans, Program Management Reviews, Budget Estimation Submission (BES), Justification and Authorization, and Spend Plans
  • Leverage program data and analysis from cross functional teams to inform program performance measures and adjust priorities
  • Create an action-oriented culture to achieve mission outcomes

Program Manager

Constellation

Responsibilities:

  • Provided consultative services to management and stakeholders to develop and manage key performance metrics and objectives across the Directorate, effectively benchmark progress and redesigned business processes. Assessed stakeholder business needs and managed expectations to ensure departmental success. This increased transparency both internally and externally, enhanced data quality to inform executive-level decisions, and improved response times and accuracy for all data requests
  • Collaborated with senior leaders to identified opportunities to improve their division performance capabilities using business intelligence to drive fact-based decisions and improve end user satisfaction. Developed performance measures to monitor progress towards goals
  • Managed technical resources to ensure performance data sets were understood, requirements were collected and documented, and data was cleansed and ingested into Microsoft Power BI
  • Briefed the Director of Strategic Solutions on program status and provided product demonstrations to stakeholders across the Directorate.
  • Proactively coordinated and facilitated meetings with various Directors across divisions to understand business processes and define key performance metrics that were ingested into Power Bi for reporting to the Executive Director
  • Developed relationships, provided recommendations, and became a trusted advisor to government staff
  • Ensured that objectives were defined, metrics were developed, solutions were identified for continuous improvement, and critical business functions were prioritized
  • Oversaw the development of procedures, work instructions, and How to Guides, reporting, and data templates
  • Staffed qualified contractor personnel to included resume review, phone screens, and in-person interviews

Program Manager

Confidential, Arlington, VA

Responsibilities:

  • Provided overall management of the program’s budget, schedule development and tracking, contractor personnel, and contract activities. Responsible for project planning, coordination, quality control, and evaluating program deliverable submissions to ensure successful contract performance. Served as the single point of contact to government program manager and contracting officer representative (COR) for all matters related to the contract. Provided weekly briefings to Government PM, facilitated internal program reviews, generated weekly and monthly status reports, and submitted contract deliverables
  • Oversaw the planning, acquisition, development, implementation, and launch of a new automated LMS helpdesk ticketing system that provided efficient work-flow assignments and re-assignments, two-way communication, escalation capability, and a real-time dashboard. Improved efficiency of the percentage of tickets resolved in one day or less to 90% from 79% and reduced the average number of tickets opened greater than 5 days per week from 26 to 1 within 6 months of being hired
  • Directed technical staff responsible for development and delivery of curriculum and services using the LMS to include developing, modifying, reviewing, classifying, and approving training content, and releasing training courses for publication in the LMS in accordance with standards. The team also provided advanced level support for the LMS. Scheduled and facilitated the meetings with content owner’s agency-wide to determine business needs and presented LMS capabilities and options that mapped to stakeholder needs
  • Managed the development and implementation of IT plans and procedures and ensured appropriate product-related training and documentation was developed and made available to customers
  • Assigned the appropriate technical staff to complete various tasks and projects. Validated project work and ensured tasks and project completions were thoroughly documented
  • Briefed the government PM and COR and generated weekly and monthly program status reports. Facilitated quarterly program reviews and participated in IPT meetings
  • Executed the Quality Plan and managed Service Level Agreements (SLAs)
  • Tracked labor cost and fees expended against the contract to monitor contract projections and ensure contract compliance. Reviewed and approved contract invoices each month
  • Staffed and trained qualified contractor personnel, conducted quarterly employee reviews, and annual performance appraisals. Promoted career development and growth through mentoring, training opportunities, and developing SMART performance goals. Provided justifications for promotions, spot awards, and off-site training opportunities. Developed and maintained Staffing Plans for assigned contracts that were submitted and reviewed by the government
  • Met with staff to resolve employee conflicts, facilitated the resolution of complaints, and documented outcomes. Responded to routine inquiries from staff about benefits, and payroll HR policies and procedures
  • Developed mentoring relationships with staff, and developed and maintained client relationships

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