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Sr. Technical Program Manager Resume

Plano, TX

SUMMARY:

  • Sr. Technical Program Manager Application Development, Web Analytics, Data Science and Machine Learning A versatile, high - energy technocrat with the merit of executing prestigious technical projects of large magnitude within strict time schedule
  • A result-oriented technical professional with 15 years of experience including 7 years of experience as Technical Program Management & 8 years of experience as Software Development Engineer
  • Technical Program Manager assignment on Confidential Motors North America for Digital Transformation with Connected Vehicle Technology, Data Analytics, Visualization for www. Confidential .com/owners application
  • Strong technical, analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions Machine Learning, Model deployment, Data analytics, ETL, DW and business strategic projects
  • Define the roadmap and long-term project strategy, project charter, plan, design, build, execute, deliver and monitor performance & KPIs
  • Managed very complex and critical applications for Confidential and Confidential Client as Technical Program Manager with software engineering, data scientist & machine learning team
  • Lead the development and deployment of Cloud based (Azure/AWS) applications and solutions built on large amounts of internal/external data
  • Project management, leadership, dependency management and cross-group collaboration skills with a track record of managing complex projects with many partners
  • Develop and maintain product plans with well-defined milestones, coordinating client feature development and a matrix of releases, ensure proper prioritization and cross-team alignment
  • Value-Added Leadership - Cross functional team building (attracting talent and recruiting) and mentoring, client relationship & multiple vendor management
  • Excellent knowledge on architecture, prototyping, mockup screens, process flow, product demo, proof of concept for complex technical design
  • Business strategist - plan and manage multimillion-dollar projects aligning business goals and delivering process improvements, quality and make corrective decision
  • Strong Analytical and Problem Solving skills, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision
  • Strong experience running daily standups, sprint planning, scrum-of-scrum (Onshore/Offshore), retrospective and other key agile ceremonies and process
  • Advance knowledge of Adobe Analytics, Web Analytic, Data Analytics Ensighten Tag Management for web-based tagging
  • Excellent hands on working knowledge on C#, Java Script, HTLM, XML CSS, Node.js, Angular, React, Python, Machine Learning Algorithms & Libraries, Scikit-Learn, Numpy, Matplotlib, Pandas, Azure ML, Spark, SOAP/REST, API Design, Microservices, Dynamics 365, Confidential Azure, Datawarehouse, Azure SQL, Data Factory, Data Brick & Blob Storage, Business Intelligence, Confidential Power BI, Data Modeling and SQL Reporting Services, AWS, S3, Lambda, Jenkins, DevOps, CI/CD process

CORE COMPETENCIES:

Technical Program Management

Project / Operation Management

Azure Cloud / AWS Cloud

Digital Transformation

Machine Learning & Data Science

Product Design & Execution

Product Risk & Mitigation

Information Security

Agile Methodology

Customer Obsession & Support

Team Building & Mentoring

Big Data & Data Analytics

TECHNICAL SKILLS:

Domain: High Tech Industries, Marketing, Sales, & Automobile

Project Management: Confidential Project Plan

Languages: C#, HTML5, Python, Panda, NumPy, Matplotlib, Scikit-Learn Library

CRM: Dynamics 365, CRM SDK, MS Flow

Cloud Technology: Azure, Azure SQL, Data Lake (Gen1 & Gen2), Data Factory & Blob Storage

Scripting Tools: Java Script Database Confidential SQL Server, SSIS & SSRS Life Cycle Model Agile Scrum, V-Model and Waterfall

Web Services: SOAP/REST/LEAN/Microservice ML/AI IoT, ML, Deep Learning, Connected Vehicle Technology & Artificial Intelligence

PROFESSIONAL EXPERIENCE:

Sr. Technical Program Manager

Confidential, Plano, TX

Responsibilities:

  • Managing Development & Support of ToyotaOwners Web and Mobile App (iOS & Andriod) for Confidential Digital Consumer Experience Group
  • Managing integrating with Connected Vehicle Technology (CVT) platform to provide real time vehicle data to Car Owners with seamless connected experience on ToyotaOwners web and mobiel apps
  • Define user experiences and work across multiple disciplines (software development, partner back-end teams, design, research, support, documentation, demonstration) to deliver them
  • Responsible for managing Data & Digital Analytics using Adobe Analytics, Adobe Workbench, Ensighten Tag and Web Analytics for Organic Traffic and Paid Traffic and data visualization using Power BI
  • Responsible for Architectural & API design for Confidential Service Maintenance Recommendation Platform using Content Based Recommendation using Machine Learning Algorithms
  • Lead the development and deployment of Confidential Offers Management System (TOOMS) to support 1200+ Confidential Dealers
  • Responsible for production support by playing a pivotal role in managing Business and Support Engineers, ensuring right resources are assigned and engaging with users/customers.
  • Define and deliver KPI’s and reports which help provide transparency and affect positive change for operational areas.
  • Consistently listening and understanding the customers need to enhance and improve the customer experience.
  • Responsible for managing Development, UI/UX Creative, TeamSite, SEO and Salesforce Email Marketing, Power BI repoting development team to make sure on time delivery
  • APIs & WebServices that drives all the digital devices application - Desktop, Laptop, Phablet & Mobile
  • Implemented Agile Methodology to track project deliverables Sprint wise

Technical Program Manager

Confidential, Redmond, WA

Responsibilities:

  • As a Tech PM responsible for gathering business requirements and develop them into detailed user stories, articulate detailed functional specifications to break down complex work into simple, actionable deliverables
  • Manage and lead a team of Mission Critical Support Engineers and Support Escalation Engineers, with focus on customer satisfaction and team performance
  • Develop and maintain product plans with well-defined milestones, coordinating client feature development and a matrix of releases, ensure proper prioritization and cross-team alignment
  • Lead the development and deployment of Dynamics365 solutions built on large amounts of Confidential Sales and Marketing internal and external data to drive predictive insights, competitive analysis and improve business performance by 20%
  • Develop technology strategy and solution stack to enable end-to-end, scalable, efficient, automated processes for large scale data analysis, model development, model validation and regression implementation for Dynamics 365 Marketing team
  • Lead and support of development and deployment of Azure Machine Learning data Model to drive predictive insights, propensity model, competitive analysis and improve business performance
  • Lead the development of Azure Sql Server, Data Lake Storage, Azure Log Analytics, Databricks and Orchestrating data pipelines and Data Ingestion for Sales and Marketing data on Azure Cloud SQL Server
  • Partner with internal business leaders and stakeholders in various functional groups
  • Dynamics365 application approach and data migration using ETL packages (SSIS) and Scribe Tool
  • Single point of contact for escalations/requirement clarifications and bridge between stakeholder
  • Engage with senior leadership to strategically set vision, goals, and initiatives to Influence senior leadership
  • Oversee the work of other managers (Off-Shore) and individual contributors, great collaboration with cross team PM, Dev and Testing to make sure all scenarios and feature has been captured and delivered
  • Responsible for managing development team, pro-actively identified risks / mitigations, using fast-paced agile environment Scrum, Story board and Sprint planning
  • Build and maintain relationships with Azure Cloud Operations team to maintain consistent policies, processes and metrics across Dynamics 365

SDET

Confidential, Redmond, WA

Responsibilities:

  • Owned Secure/Multipurpose Internet Mail Extensions (SMIME for Outlook) Certificate testing using Active Directory Certificate Services and Active Directory Certificate Web Enrollment Service for Encrypt and Signed Message Testing
  • Identify critical and functionality breaking bugs & issues logging them into TFS server for tracking and triaging purpose
  • Designed test suite, wrote test case to automat testing, including database impact, test scenarios, regression testing, negative testing, error/bug retest and usability
  • Responsible for passive monitoring or owned features on Production, Identify critical bugs on server and run script
  • Optics (CTQ Perf Trace) for performance testing, reliability, accessibility and usage of the Application

Solution Architect

Confidential, Redmond, WA

Responsibilities:

  • Responsible for Architecture Design of Intrusion Detection System (IDS) for Confidential Network Security team that monitors network and system suspicious activities
  • IDS system design to track malicious activities, policy violation, security threats, DOS attack, Vulnerability scan and peer to peer data/file transfer
  • IDS to provide the Malicious DNS Activities Alerts, Port Scanning, Web Service & Database Brute Force Attack, Threat and Anomalies Detection
  • Responsibile for technical design of Security Incident Event Management Systems (SIEM) for Rule Based threat analysis and solutions
  • Responsible for End-to-End System Integration with Citrix Night Crawler to create an incident in Confidential Dynamics CRM to report network security issue and threat

Sr. Software Engineer

Confidential, Columbus, OH

Responsibilities:

  • Managed team of software engineer and technically guide them, requirement documentation and track all Confidential CRM change request
  • Responsible for Dynamics CRM configuration, customization, entities design, form design as per requirements
  • Develop plug-in, custom workflow and REST Web Service using CRM SDK for downstream integration
  • Desing and develop Sql Integration Package (ETL) for data import and data migration
  • Build lots of Reports using SQL Reporting Service, Parameterized, Drill down, Ad-hoc Reports and Child Reports for Sales and Marketing team

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