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Enterprise Agile Coach Resume

Charlotte, NC

SUMMARY:

  • Over 11 years of experience facilitating software development/ implementation, and infrastructure projects, with varying frameworks, budgets, and team structures, to include Agile, Waterfall, on - site/off-site, offshore, and distributed teams.
  • Experienced in working with both dynamic, and non-dynamic teams consisting of network, development, Dev Ops, QA, and implementation members.
  • Well versed in gathering and articulating business requirements.
  • Extensive experience managing business partner relationships and expectations. Comprehensive Agile, and PMI Project Management training.
  • Experienced in multiple variants of the Agile framework.
  • Extensive knowledge of software development lifecycle and methodologies, Lean-Agile methods and practices, Systems Thinking, Theory of Constraints, and the concept of Lean.
  • Trained Agility Health Facilitator. Over 15 years information Technology experience.
  • Well versed in using Value Stream Mapping, workflows, full project lifecycle FPLC, strategic planning, requirements analysis, ROI analysis, Agile, Scrum, Scaled Agile Framework - SAFe (Lean-Agile software and systems development), Kanban Lean, RAD, and other hybrid methodologies.
  • Adept at working within Functional, Matrixed, Project Centered organizations, and within a PMO/Agile Center of Excellence.
  • Skilled with PERT/CPM, managing OPEX/CAPEX, risk assessment, stakeholder communication, reporting, resource management, procurement, capacity planning, product analytics and KPI identification and tracking, and other Project Management techniques.
  • Advanced contract and agreement writing, reviewing and evaluation skills, especially with agreements such as Document of Understanding, SSIP, Statement of Work (SOW), and service-level agreements ( SLA ) .
  • Knowledge of SOX audit compliance.
  • Experienced with implementing COTS, and working with RFI - Request for Information, RFP - Request for Proposal, RFQ - Request for Quote. Advanced in the application of the Five Principles of Lean Thinking, and PCI DSS Compliance.
  • Experienced in enterprise level custom software development, the software development lifecycle (SDLC), database (RDBMS) design, testing/QA/UAT/Rollout/Support, working in a continuous Integration and Continuous Delivery (CI/CD) services environment, and end user training.
  • Excellent communication, client relations, and client management skills.
  • Extensive experience in direct customer contact, presentations, and project reporting.
  • Proven interpersonal, written, verbal, team building and mentoring skills.
  • Detail oriented with excellent analytical and problem-solving skills, including in situations where information is difficult to obtain, complex or ambiguous.
  • Proven ability to multi-task and work within a fast-paced environment.
  • Experienced in researching, planning and recommending software and systems solutions.
  • Extensive experience in creating design and feasibility studies.
  • Extensive understanding of best practices for data privacy and security.
  • Advanced understanding of data models and programming concepts.

TECHNOLOGY/ TOOLS:

Advanced in the use of CA Rally ALM, JIRA Agile, JIRA Portfolio, Confluence, Microsoft Project/Server, Team Foundation Server - TFS, Visio, Excel, Word, PowerPoint, Access, Google Apps, Office365, change control/defect tracking.

PROFESSIONAL EXPERIENCE:

ENTERPRISE AGILE COACH

Confidential, CHARLOTTE, NC

Responsibilities:

  • Facilitated an enterprise level Agile transformation, to include creating the roadmap and educating both business and technology senior management as an effective Change Agent.
  • Enabled the creation, implementation of vision, and thought leadership on the realization of the transition goals, and the removal of impediments to Agile success.
  • Conducted training at the portfolio, program, and team levels. Established the program, and team level cadence. Created Agile reference material. Coached teams through the initial adoption, and subsequent maturity levels, to include the Scrum Masters, Product Owners, Technical Leads and executives, with a view to leverage Agile principles, engineering practices and frameworks to deliver high value business capabilities.
  • Coached the team on product management, design thinking, engineering culture, and DevOps.
  • Served as a subject matter expert on scaling Agile development, and embracing servant leadership.
  • Performed evaluations, and reviews of processes and methodologies.
  • Identified strengths and continuous improvement recommendations of existing processes.

ENTERPRISE AGILE COACH

Confidential, CHARLOTTE, NC

Responsibilities:

  • Conducted training and workshops, for groups or individuals, at all levels, on the company's approach to Scaled Agile best practice. Helped create training material, programs, and process guidelines.
  • Coached teams on the effective use of Atlassian JIRA, and confluence, to track and share team work, metrics, and promote Agile best practice. Guided and mentored scrum masters actively throughout their Sprints, program, or release timeboxes, with a view to achieving sought goals and targets, and increasing quality, velocity and efficiency of software engineering. Enabled coordination and communication across teams with a view to cross functionality.
  • Guided the engagement of software development agile processes, regarding project start, implementation, goal, and Change Management, at the Program, and Portfolio levels. Actively sought and utilized avenues to encourage enterprise-wide Agile adoption for both business, and IT.
  • Assisted in the creation, and implementation of the Agile Transformation strategy and roadmap at the organization, program, and team level. Facilitated assessments of teams at all levels against scaled Agile best practices, with a view to making recommendations to IT leadership.
  • Aligned with leadership to ensure level implementation of Agile methodology, and delivery on expectations.

AGILE COACH SENIOR

Confidential, SAN ANTONIO, TX

Responsibilities:

  • Mentored, trained, and coached Scrum Masters, Agile Product Owners, Development, and Business Teams.
  • Subject matter expert on scaling agile development for the Teams, and ancillary resources. Influenced change at all organizational levels, and identified opportunities for continuous improvement.
  • Advocated, and facilitated best practices for scaling agile frameworks.
  • Engaged with various programs/organizations, to identify needs, and created strategy for solution.
  • Envisaged, and delivered coaching, all the while ensuring alignment with organizational strategy.
  • Assisted and advised in the use of enterprise metrics, and other tools to increase organizational agility, such as Agility Health assessment results.

RELEASE TRAIN ENGINEER/ AGILE COACH

Confidential, O’FALLON, MO

Responsibilities:

  • Facilitated Agile Release Train - ART processes, escalated impediments, managed risk and dependencies, ensured value delivery, and helped drive relentless improvement.
  • Helped drive the Lean-Agile transformation, by coaching leaders, teams, and Scrum Masters. Managed and optimized the flow of value through the ART, using various tools, such as the Program and Solution Kanbans, and other information radiators. Trained members of the train on the use of JIRA.
  • Established and communicated the annual calendars for Iterations and Program Increments (PIs), and facilitated the PI Planning event, and its readiness by fostering the preparation of Vision and Backlogs, and through Pre- and Post-PI Planning meetings. Facilitated periodic synchronization meetings, such as the ART sync at the Program Level, and also System Demos, and Solution Demos. Summarized Team PI Objectives into the Program PI Objectives, and published them for visibility and transparency.
  • Reported status to Lean Portfolio Management (LPM) and supported related activities.
  • Assisted with economic decision-making by facilitating feature and capability estimation by teams, and the roll-up to Epics.
  • Assisted also with their tracking and execution. Encouraged collaboration between teams and System and Solution Architects/Engineering. Worked with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment. Improved the flow of value through value streams using the Continuous Delivery Pipeline and DevOps.
  • Coached leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets, while driving relentless improvement via Inspect and Adapt workshops, and continuously assessing the agility level of the ART. Fostered Communities of Practice, and the use of engineering and Built-In Quality practices.
  • Focused on providing the support needed by the teams, ARTs, to be self-organizing and self-managing, while assisting with problem identification and decision-making.
  • Encouraged and supported the development of each individual, and the teams.
  • Coached people with powerful questions rather than using authority, and applied systems thinking.

SENIOR SCRUMMASTER/ AGILE COACH

Confidential, CHICAGO, IL

Responsibilities:

  • Subject-matter expert on the Scrum Agile framework, and its implementation within Scaled Agile SAFe, while playing the ScrumMaster role for multiple teams.
  • Promoted SAFe quality practices such as enforcing the Definition of Ready, the Definition of Done, and fostering a culture of technical discipline.
  • Helped the teams within the Agile Release Train coordinate, while communicating status to management.
  • Coached Scrum Masters, Scrum Teams, functional managers, and executives on the Agile Scrum framework.
  • Created training, and informational content. Enabled the teams by blocking distractions, removing impediments, and facilitating the Scrum ceremonies; Sprint Planning, Daily Scrum, Sprint Review, and the Sprint Retrospective, with a view to delivering on Sprint commitments.
  • Regularly worked with the Product Owner to refine/groom the Product Backlog.
  • Tracked Sprint progress using CA Technologies ALM. Encouraged team self-organization, and guided the team to consistent, and reliable, burn rate, and velocity.

SENIOR SCRUMMASTER/ AGILE COACH

Confidential, Oklahoma city, OK

Responsibilities:

  • Guided the Agile transformation of the organization with roadmaps, training, and standing up teams, and educating leadership, and facilitating Scrum ceremonies such as the daily Scrum, Sprint Planning, Sprint Review, and the Sprint Retrospective.
  • Regularly worked with the Product Owner, and Product Managers, on Backlog Grooming, and other Backlog management.
  • Enabled alignment between the release managers, customer support team, and scrum teams. Oversaw the SDLC process from development, Quality Control, and QA, through to UAT. Actively contributed to the growth of the company’s Agile and Lean culture, by coaching other Scrum Masters, Scrum Teams, functional managers, and executives. Fostered the team’s self-organization, removed blocks, and other external impediments.
  • Improved such processes as the definition of done - DOD, the definition of ready - DOR, the formatting of user stories, and defects.
  • Worked with distributed Scrum teams, with team members being on-site, off-site, and offshore. Regularly delivered reports such as bug/defect reports, NCA/RCA metrics, Sprint Burndown, and Release Burnup charts. Facilitated Release planning. Managed the transition from Atlassian JIRA to CA Rally ALM.

Senior project manager/ AGILE Consultant

Confidential, Oklahoma city, OK

Responsibilities:

  • Planned and facilitated the transition to Scrum Agile. Scrum Master for multiple on-site teams, and the off-site third-party development team.
  • Facilitated the daily scrum, and other Agile ceremonies such as sprint planning, sprint reviews, and sprint retrospectives.
  • Engaged regularly with the product owner in backlog grooming, and worked extensively with C-level executives and the General Counsel to create contracts, & SOW documents.
  • Removed impediments, created a stakeholder management plan, communicated progress to stakeholders across, and outside the organization, and engaged in risk management. Greatly improved the Project Velocity.
  • Coached other Scrum Masters, Scrum Teams, functional managers, and executives on the Agile Scrum framework, with classes and more individualized sessions.
  • Created training, and informational content.
  • The project involved extensive data migration, the development of a web portal, client service, and accounting modules, business intelligence, custom reporting, and the support of existing customers.

Senior Project Manager

Confidential, St. louis, Missouri

Responsibilities:

  • The project teams consisted of 9 - 12 members, some being onshore, others offshore, and comprised of Business Analysts, Developers, Compliance Analysts and Testers. Projects were managed within a PMO.
  • Defined, developed, and actively managed project scope, objectives, task-level work plans, schedules, estimates, resource plans; and oversaw project quality, costs, issues / risks, etc., to ensure project success.
  • Created a Communication Log based upon the Stakeholder register, and regularly updated stakeholders.

SENIOR Project Manager

Confidential, Oklahoma city, OK

Responsibilities:

  • Managed 4 Service Desk Migration Projects from Initiating through to Closing. Projects involved transitioning localized military Help Desks to the Confidential Enterprise Service Desk system.
  • The projects entailed training Help Desk staff, marketing to the military bases, meetings with military base department heads, and network, data, & telecommunication system transfers.
  • Teams ranged between 9 -12 in size, and contained Junior Project Managers, Data Analysts, Compliance Analysts, Dev Ops, Network Administrators, and Help Desk Managers.
  • Projects were managed within the Confidential PMO. Participated in the defining of project scope, deliverables, estimating project duration, effort, creating detailed project plans, and work breakdown structures.
  • Utilized milestones, schedules, and other tasks to achieve overall project objectives. Utilized formal change control processes, tracked and controlled project costs.
  • Utilized communication plans, and engaged frequently with stakeholders. Implemented PMI best practices from Initiating through to Closing. Responsible for portfolio level data analysis, and the generation of statistical reports for the PMO.

Project Manager/ Scrum master

Confidential, Oklahoma city, OK

Responsibilities:

  • Managed an assortment of projects across different phases of the project lifecycle, including, but not limited to, Ecommerce, application development, COTS, Client Loyalty Rewards programs, Data Storage infrastructure, custom reporting, and a Migration from Microsoft Exchange to Office365 project.
  • As each project demanded, applied Agile Scrum, Waterfall, or RAD methodologies.
  • Facilitated as Scrum Master when the Scrum Agile framework was applied, keeping the team focused on iteration/ sprint commitments, removing obstacles, and protecting the team from outside distractions, while facilitating the Scrum ceremonies, and working with Product Owners/ Product Managers on grooming the product backlog.
  • Collaborated with business partners to define Scope from requirements gathering, and development, through to the creation and execution of software test plans.
  • Supported software testing activities with the QA group, and the users during UAT. Created detailed project road maps, plans, schedules, swim lanes, and work breakdown structures - Confidential, with a view to meeting project milestones, deadlines, and coming in on budget.
  • A ctively managed and executed project scope, schedule, budget, deliverables, resources, and change requests, while engaging in stakeholder, Risk, and Quality management. Routinely worked with PMO to establish Processes, tracking of Metrics, Sharing Best Practices, and Lessons Learnt Documentation.
  • Created and maintained all end user documentation, including training materials.

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