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Sr. Project Manager Scrum Master /process Engineer Resume

Richmond, VA

SUMMARY

  • Highly motivated and experienced project manager and coach adept in applying agile and traditional project management methodologies to implement local and enterprise - wide initiatives to achieve business objectives. Solid reputation for bringing structure to projects and achieving milestones on time. Strengths include the ability to build and lead high-performing cross functional teams, develop well-managed spaces, and fostering a learning and continuous process improvement environment.

TECHNICAL SKILLS

  • MS Project
  • Tableau
  • Jira
  • Google G Suite
  • Visio
  • Prime
  • NICE
  • GRC
  • Cerner
  • Confluence
  • VersionOne
  • TSYS
  • SharePoint
  • Power BI
  • Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential - Richmond, VA

Sr. Project Manager Scrum Master /Process Engineer

Responsibilities:

  • Successfully recovered a troubled project initiated to develop an IT-capability to streamline the surgical scheduling process.
  • Identified, analyzed and controlled project risks related to scope, quality, resources, schedule, change resistance, IT integration, technology, dependencies, and divergent business and user needs.
  • Effectively collaborated with surgeon division chairs and health administrators to develop strategies and prioritize patient quality and safety improvement solutions.
  • Prepared and presented project status reports to project leadership utilizing PowerPoint presentations and Power BI.
  • Served as scrum master for a cross-functional development team of 8 members by facilitating daily scrum, planning, demos, and retrospectives ceremonies to implement standardized surgical protocols in the electronic health record software.
  • Assisted product owner with requirements gathering, user stories, work estimation, backlog refinement and work in progress limits for agile teams supporting multiple highly visible projects.
  • Supported product owner in user acceptance testing, delivering feedback on software development products and ensuring they met the definition of done (DoD) based on acceptance criteria.
  • Planned, led and facilitated kaizen events that reduced preoperative patient check-in cycle time by 40%.

Confidential - Richmond, VA

Project Manager Scrum Master /Process Engineer

Responsibilities:

  • Successfully led a cross-functional clinical team to implement the normothermia project which established procedures for managing patient temperatures leading to a 40% reduction in surgical site infections.
  • Launched project to improve patient post-operative outcomes which reduced length of stay in the hospital from 4 days to 1 day.
  • Partnered with clinical lead to collect project requirements to implement standardized anesthesia protocols in hospital operating rooms.
  • Introduced and trained IT resource managers and project teams on scrum methodology as an alternative approach to traditional project management.
  • Recognized by leadership and team for project management knowledge sharing, solving complex issues and providing guidance for how to move project initiatives forward.

Confidential - Glen Allen, VA

Project Manager Agile /Process Engineer

Responsibilities:

  • Successfully implemented a QA program in response to the regulatory change management audit findings which led to a 60% improvement in the accuracy and documentation of regulatory change assessments and implementation.
  • Created and utilized Jira boards for department and implemented the Kanban methodology to manage product development.
  • Established processes and controls as a second line of defense to ensure sound assessment and documentation of regulatory changes across the enterprise.

Confidential - Glen Allen, VA

Project Manager Agile /Process Engineer

Responsibilities:

  • Successfully implemented an IT capability to fulfill a regulatory requirement, per state of New York, which standardized the fulfillment of debt validation requests across our external supplier networks.
  • Partnered with product owner to develop user stories, create and refine backlog for the New York debt validation project utilizing VersionOne software.
  • Created, revised and presented biweekly project status reports to project leadership.
  • Facilitated daily scrum, sprint planning, retrospectives ceremonies, and backlog refinement sessions at the program level to foster an agile environment.
  • Reduced cease and desist and attorney notification compliance violations by 27% by designing a new reporting process to ensure compliance with Fair Debt Collection Practices.

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