Delivery/Implementation Manager Resume

SUMMARY

A committed and dependable Senior Project Manager who has proven project planning, reporting, and execution skills, and offers 20+ years of successful leadership in all phases of diverse technology projects.
PMP, and fifteen years of Insurance domain experience.
Proven track record of Project/Program Management, PMO practices, Budgeting and Forecast, Offshore Development, Vendor Management, Risk Management, Change Management, Quality Management, Software Development Life cycle and IT governance.
Expert in Waterfall and Agile project management methodologies: Able to manage large & complex project teams and also known to meet or exceed timeline and budgetary targets.
Promotes cross - functional collaboration to achieve business results, including individuals from other parts of a client-vendor account in the decision-making process, and leads to resolve conflicts with peers and team members.

PROFESSIONAL EXPERIENCE

Delivery/Implementation Manager

Confidential

Responsibilities:

Activities performed - Sales to Delivery Handover, Initiation, Requirement Planning, Cloud Environment provisioning, Estimation and SOW, Customer buy-in discussion, Timeline/scheduling, on boarding, Solutioning, External & Internal Integrations, AMS transitioning and wrap-up. The below projects include - Initiation, Blueprint, Foundation, Gap Analysis, Phase implementation, SIT, UAT, Training, final go-live and handed over to Production support..
Working to implement a fully integrated Majesco suite solution (Digital 1st, Policy, Billing, Claims and EDW) for California based Insurance carrier specialized in providing Insurance to Nonprofits Organizations.
Successfully implemented fully Integrated Majesco Suite solution (Policy, Billing, Claims and EDW) for an Arizona based start-up E&S carrier. The solution is now in Maintenance & production support.
Implemented a new custom LOB for an existing Texas-based customer - This include understanding high level requirements and provide the range of estimation, selection of team (Development, Integration and QA) and optimizing the organizational process of the customer.
Implemented Majesco’s first-ever fully integrated solution (Policy, Billing and Claims) for a start-up South Florida Insurance carrier
Parallel working on production support activities for another client from Mid-West. This includes - Defect triaging, SLA Management, providing solutions and Client Management

Sr. Project Manager

Confidential

Responsibilities:

Worked with Policy Transformation and Billing Implementation projects: From Legacy to STG Suite of applications.
Successful implementation of a transformational project for the ‘Billing and Payment’ functionality in Confidential (From Compatibility Analysis to Implementation & Data Conversion, Also provided post-implementation support)
This implementation includes “Majesco Billing Product implementation”

Project Manager

Confidential

Responsibilities:

Worked as a Project Manager of the enterprise program for a commercial line business owner insurance product.
Worked as a Project Manager under Enterprise Billing and Payment Services in StateFarm Insurance.
Managed multi-technology applications that required continued enhancements/changes to meet business needs.
Project Manager for Admin Projects. Implemented technical and process infrastructure under a project framework in the projects below:
ITIL Service Management processes and practices within DC8 for various development projects.
Issues and Risks coordination for DC8, which included conducting Risk Identification sessions, Road-shows, helping out projects to identify/write/update Risks & Issues, also provided mitigation and a resolution plan.
Tracked and consolidated Risks & Issues at the program level and presented to management.