Results-driven HR Professional with expertise in developing operational efficiency, and performance improvement. Promotes collaboration and communication across diverse populations. Known for integrity, dedication, and team work. Highly adept at identifying gaps, initiating solutions, and communicating difficult messages.

Skills

• Recruitment Retention
• Onboarding / Acquisitions
• Payroll / Benefits Administration
• Performance Reviews / Compensation
• Employee Wellness Programs
• Federal / State Compliance
• Project Management
• Process Improvement
• Staff Development
• Business Management
• Proficient in ADP, Evolution, MYOB Payroll software Microsoft Office Suite Oracle Banner Peachtree AS400.
• Evaluated HRIS options, designed website for benefit/open enrollment, training, and staff directory using Zywave HRConnection product. Currently using in-house proprietary ERP /MRP system.

Professional Experience

Confidential

HR Generalist

• Report to Chief Financial Officer. Provide HR operations support for multi-site offices in NH, VT, NY, and remote sites in FL, VA, and MA.
• Payroll / Benefits - Runs biweekly payroll for all employees. Administers and manages employee benefit programs: enrollment, benefit rosters, issue resolution, FMLA, Disability, Workers Compensation, COBRA, and separation agreements. Oversees company 401k program. Coordinates annual benefit cost review.
• HR Policies Procedures - Develops and maintains company HR policies and procedures that meet the strategic goals of senior management. Communicates through written notices changes to the company affecting employees.
• Compliance Recordkeeping - Oversees analysis, maintenance, and communication of records for compliance with internal and external groups. Ensures compliance with current DOL, HIPAA, OSHA, and FCC regulations. Created safety committee with managers and employees and launched safety committees with key managers.
• Employee Relations - Coaches Managers through employee performance issues, warnings and discipline cases. Has established trust at all levels. Employee-nominated for multiple awards and won 2014 Team Player Award.
• Recruitment Retention - Brought recruiting function primarily in-house and coordinates all hiring, including job postings, prescreening, on-site visits and background checks. Lowered annual turnover rate by 15 in 2014.
• Increased in-house recruits by 12 since 2013 saving 25K in recruiting fees in one year.
• Completed 27 new hires in 2013 and 35 new hires in 2014. Total 110 employees now - technical, engineering and administrative. Participates in non-manager interviews and coaches hiring managers on procedures.
• Created 2 summer internships to build technical pipeline, ensures support of high school STEM programs.
• Performance Reviews / Staff Development - Initiated, designed and put in place an annual appraisal system to identify and document performance issues and development opportunities, improve employee supervisor communication, re-recruit top staff stay-interviews , career development, and set goals and expectations.
• Employee Wellness - Brought insurance claims under control, negotiated co-pays, and cut in half a 40 rate increase planned by insurance brokers and health insurance carrier. Pioneered a wellness program with lunch-and-learn programs, bio screenings, flu shots, corporate run/walks and health webinars. Achieved 80 participation rate and 40K drop in claims in first year. Employee participation continues to grow.
• Compensation - Built business case for and currently proposing job evaluation and compensation study creating pay brackets to address discrepancies, comply with equal pay act, provide competitive wages, and improve turnover/costs/lost revenue estimated 1.5M over last 2 years.
• HR Leadership - Initiated and lead the quarterly management meetings to brainstorm, troubleshoot, and drive key initiatives as a company, provide management training, and increase communication between departments and offices. Participates in company and department strategy planning meetings bimonthly.
• Onboarding / Acquisitions - Provides new hire packets, orientation, and onboarding. Coordinated employee integration for 2 company acquisitions training, enrollment and onboarding for 20 acquired staff.

Confidential

Associate Director of Business Affairs 6-month temporary position via Accutemps

• Report to Director of Auxiliary Services Procurement. Reviewed and approved student account data additions made by housing and financial aid teams, including over 25M in financial aid for spring semester. Managed 1 direct report.
• Business Management - Managed and monitored student accounts. Updated databases maintaining 2,000 payment plans, 1000 Perkins loans, and preparation of 3,500 bills printed monthly. Responded to queries regarding loans, benefits, tax forms, and fees. Escalation contact for billing issues - up to 1M incoming per day.
• Compliance Recordkeeping - Prepared 1098T forms and student notices, reviewed all refund checks for processing and placed holds on overdue accounts. Worked with collection agencies on information and fees.
• Process Improvement - Identified several time wasting processes recommended bill printing process improvements/redesign to reduce incoming phone calls due to customers not understanding their bill.

Confidential

Administrative Project Manager

Office Manager / Administrative Manager

• Identified and implemented business process improvements for Accounting and Business Support Services provider that offered accounting, payroll, human resources, software, and finance solutions to 1500 clients. Promoted twice.
• Project Management - Created project plans to incorporate regulatory changes for clients, oversaw implementation and training of staff and managers. Coordinated client seminars and internal events: invitation design, registrations and event logistics.
• Process Improvement - Improved efficiency and cash flow for large debtor accounts, specifically late payments and non-pays, and adjusted the entire client engagement process. Moved debtors to fixed-fee and pay-for-service structure. Initiated and implemented client engagement agreements for better client accountability.
• HR Function - Provided internal HR activities including job description creation, interviews, reference checks, performance reviews, and supervision of administration team.
• Payroll / Benefits - Processed weekly payroll of 200K for 170 employees across four client companies. Managed databases, ran reports, and responded to client employee requests for benefit information.
• Business Management - Handled new company registration, documentation and set-up, bookkeeping and AP/AR, invoice monitoring, and bank reconciliations for clients. Updated website content, forms, and templates.

Confidential

Program Coordinator

Developed a sustainable home for orphans, school for 1000 children in a remote village, and initiated agricultural project. Trained and supervised 8 Mozambique employees, in Portuguese. Processed receipts and payroll for school of 1,000 students. Produced fundraising materials - successfully funded building projects for school.

Confidential

Development Office Secretary

Assisted in coordinating fundraising events eliciting 100K in donations organized alumni database.